Spike Reviews 172

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

This is an awesome website but unfortunately I realised its too costly for me. I have tried cancelling according to the guidelines, but nothing seems to work for me as an individual. I am not on a T... See more

Company replied

Rated 2 out of 5 stars

It took over my regular Mac mail client where I have good control over scanning and deleting eamils esaily and quickly. Each email deletion took 3 or 4 mouse clicks whereas on my regular email I could... See more

Company replied

Rated 5 out of 5 stars

Spike is an amazing team communication platform. It combines email, group chat, video calls, and notes - in one seamless app. But best of all - it turns boring-old emails into a chat-like experienc... See more

Company replied

Rated 5 out of 5 stars

Spike was my nickname instead of Mike This app is clearly shown easy peasy to clone with other in a wink. Causing instant replies more so than some larger links. Top of the class looking thru glass ev... See more

Company replied

Company details

  1. Software Company
  2. Web Collaboration Platform

About Spike

Written by the company

Spike is a conversational and collaborative email application that turns legacy email into a synchronous chat-like experience, adding tasks, collaborative notes and multimedia to create a single feed for all of your work.

Contact info

3.2

Average

TrustScore 3 out of 5

172 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

The product is confusing when managing…

The product is confusing when managing multiple mailboxes. It's a different approach over email but not the right one.

Also, I had to subscribe for one month to add more mailboxes, but the refund policy only covers annual billing, which was not clear in the subscribe section.

February 3, 2023
Unprompted review
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Reply from Spike

Thank you for your honest and candid review, Pedro. We would love to help you get started with Spike, so please send us an email at pro@spikenow.com so we can set up a 1on1 meeting for you with one of our Customer Success Managers. Finally, if our refund policy wasn't clear to you, you can find this information on our robust Help Center: https://www.spikenow.com/help/pricing/#Refund-Policy.

Have a great rest of your weekend

Rated 5 out of 5 stars

Hii bro good afternoon please find…

Hii bro good afternoon please find attached

January 26, 2023
Unprompted review
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Reply from Spike

🥳 Keep enjoying Spike, Hkhan! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips

Rated 5 out of 5 stars

Hey do you keep disconnecting my…

Hey why do you keep disengaging my account?!! My boyfriend uses this App, and to help me got me set up from New York. For the past two days, it's worked. Now but it doesn't? Why do you keep turning me off my account?

January 21, 2023
Unprompted review
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Reply from Spike

Thanks for the feedback Vernetta! We'd like to better understand your statement regarding the experience you have. Can you please drop us a message at chat@spikenow.com with more details and a video if possible with the subject line ‘Vernetta-Trustpilot’ so we can recognize you?? Looking forward to your update 😊

Rated 3 out of 5 stars

it's just stopped working but I have a way forward

Have been a user for about six months and upgraded to paid version. Recently the android app has stopped working and I was asked by support to uninstall and reinstall to solve problem. I've done that three times and it just stops working every time.

I don't have time to sort out the problem so I've just stopped using the app.

Update - Liran contacted me and although the issue isn't yet resolved I do have confidence it will get better. Looking forward to getting back to all working soon....

January 6, 2023
Unprompted review
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Reply from Spike

Hi Stuart, we are sorry that your Spike experience was not according to your expectations. Thank you for updating your honest review. Our team is constantly working on making Spike better and we appreciate you staying with us. If you have any further questions, you know where to find us at pro@spikenow.com.

Rated 4 out of 5 stars

Easy and simple

Easy and simple helpful and I just it not like the other way.

December 23, 2022
Unprompted review
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Reply from Spike

Hi Delinda, thanks for your support and review. If you like the app, would you mind giving us a 5 stars rating? If you have any suggestions or specific questions, please let us know at chat@spikenow.com 😎

Rated 4 out of 5 stars

News

Thank you,
This is a good site.
Have a wonderful Day.

November 24, 2022
Unprompted review
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Reply from Spike

🥳 Keep enjoying Spike, Gönül! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips

Rated 1 out of 5 stars

Spike DOESNT WORK on Android 13 and Support is TERRIBLE

Spike cannot download any new emails on Android 13. I reported it and worked with customer service for a whole week and they reset my account and it still didn't work, and then when I emailed again to tell them it didn't work, their support had lost all of our previous correspondence and said they had to start all over. And still Spike doesn't work on my Android 13. Very disappointing as a paying customer for the past 2 years. HORRIBLE support experience.

December 12, 2022
Unprompted review
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Reply from Spike

Hi Dan, we are sorry that you felt disappointed with your latest interaction with Spike. From reviewing your case, we can see that our support team replied to you promptly and none of the correspondence was lost during the duration of your inquiry. You were also issued a partial refund for any technical issues that you faced. Our support team is always available to assist with solving issues, please don't hesitate to reach us at chat@spikenow.com.

Rated 5 out of 5 stars

nice

Loving Spike!

December 12, 2022
Unprompted review
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Reply from Spike

Thank you so much for your encouraging star ratings, Hecker!🙂If we can ever help with any technical issues, feel free to message us at chat@spikenow.com

Rated 2 out of 5 stars

I downloaded Spike 15 years ago when it…

I downloaded Spike 15 years ago when it was a new app, free and for everyone, and we could add 2 emails. I am truly disappointed to say they changed it all recently to an email app for business and are charging everyone, regular users and business owner alike for the special features (including the ability to add a second email) It's truly awful not every user is a business owner and instead of making everyone pay for the special features (by the way this is what they told me) they should charge only for the special features, this way those of us who don't want or don't use the special features will not pay for them and they really should not charge for a second email as every mail app in the Google store or istore give the ability to freely register more than one email. Now I am stuck paying because I got so used to it over the years and I think no other mail app comes close to Spike but I am paying now for my second email and all the special features I will never use.

November 22, 2022
Unprompted review
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Reply from Spike

Thanks for leaving a review, Isabelle. Spike is free for 1 email address. If you need help connecting more email addresses, we'd be happy to help! Drop us a message at pro@spikenow.com, thanks! 🙂

Rated 4 out of 5 stars

Spike email is woth trying

Spike email is woth trying , as it having many features helpful to the user.
I suggest you to try using spike. I use E mail to send Letters to the Editors .
You too may like using it , as it is hassel free.

September 22, 2022
Unprompted review
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Reply from Spike

Hi LakshmanRao, thanks for your support and review. If you like the app, would you mind giving us a 5 stars rating? If you have any suggestions or specific questions, please let us know at chat@spikenow.com 😎

Rated 5 out of 5 stars

This is the top one

This is my favorite one

September 14, 2021
Unprompted review
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Reply from Spike

Thanks for your love, Shiela😎. Spike's conversational style of email makes professional communication a breeze. If you have any questions, feel free to chat with us at chat@spikenow.com

Rated 5 out of 5 stars

Great app and excellent customer…

Great app and excellent customer service. Answered my query quickly and got a great outcome.

August 14, 2022
Unprompted review
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Reply from Spike

Hi Tracy, thanks for your time leaving a review. Spike is indeed unique since it turns your business communications into simple conversations, so professionals can work and collaborate seamlessly with clients and team members. And what’s the cherry on top? We offer a support team that is dedicated to answering questions, please feel invited to join over 150,000 teams who feel that Spike has streamlined their email experience. If you have any questions, don't hesitate to drop us a message at chat@spikenow.com

Rated 5 out of 5 stars

Spike is a beautiful application

Spike is a beautiful application. I have used Outlook forever and have discovered that spike pulls together the key features, keeps it simple and clean. All this being done while being robust, modern, efficient, and a joy to use. I actually looked forward to opening it and using it. I can and will recommend it.

May 22, 2022
Unprompted review
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Reply from Spike

You got it, Karry! Spike is all about helping you clear out the clutter in your Inbox faster and making the way you email so much more efficient. Keep enjoying! If you ever need any technical assistance, we're here: chat@spikenow.com😎

Rated 5 out of 5 stars

Best Email Client I’ve Ever Used

Though I’ve used Apple Mail, Spark, and Hey, Spike has become the best email client I’ve ever used.

The Spike user interface and Snooze feature helps me process emails quicker, and I always get to Inbox Zero by the end of the day. It's great to have both an Unread email panel so that I can quickly process emails without being distracted by recently processed emails.

I also use the pin and snooze email features as part of my task management process. These two features provide important reminders for email content I need to follow up on.

On the occasions that I have searched for emails, the Spike search feature hasn't failed me. It even recovers emails I archive. In addition, the template emails are also useful.

There are also other Spike features, like the Group emails and the audio emails I look forward to making use of.

I really appreciate the developers of Spark for creating this mail client. I look forward to its continued growth.

April 28, 2022
Unprompted review
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Reply from Spike

Thanks for taking the time to leave this review, Bakari! 😎 We're glad you are able to enjoy Spike -- that's exactly what we're after! Spike is awesome on its own, but have you used it with friends and colleagues? You'll get all the real-time benefits. Check it out and if you ever need help with anything, we're here --> chat@spikenow.com

Rated 5 out of 5 stars

My company started using spike a year…

My company started using spike a year ago and everyone on the team feels like it’s has vastly improved our productivity.
It’s amazing to have everything in one place and not have to switch back and forth between a million apps! Highly recommend

April 27, 2022
Unprompted review
Spike logo

Reply from Spike

Thanks for your love, Carol😎. Spike's conversational style of email makes professional communication a breeze. If you have any questions, feel free to chat with us at chat@spikenow.com

Rated 1 out of 5 stars

Spike alters the conents of you mail or charges $144 to "allow" you unaltered email.

Spike organizes email as advertised. With a single account and if you like chat-style organization, cool.

The problems start with multiple accounts. I tried with my personal one, my company one and one I use from a client of mine. The organization got very confusing when one person wrote to more than one of my accounts. It got worse when I wanted to write a new email to a person who wrote me at more than one account. It was an utter mess.

But the reason I give this such a bad review is that what they did not tell me was that they remove my branding - my signatures and replace them with their advert. This was not clearly stated anywhere - I discovered it when I wrote myself a test. I did eventually find in their pricing table that Free accounts don't get "custom signatures". I also found that to use MY branding I am expected to pay them $144.

I'm sorry - but I don't look kindly to a company altering the contents of MY MAIL in any way.

So I started looking for how to cancel my account. Nothing. I did find how to upgrade. I clicked a help link which lead to a chat button that did nothing except several minutes later sent me an email telling me the only Help offered was not available to me.

Summary: If you have a single email and you don't have or care about them reaching into your emails and altering the contents to include their adverts - this might be cool.

If you have an employer or client email that may care about their branding, or you have your own then they will extort $144 to "allow" you to keep your branding..

January 19, 2022
Unprompted review
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Reply from Spike

Hey there, thanks for the feedback!

We've recently released an update with Account Color Coding for your Unified Inbox, so you can easily differentiate between your email accounts, and to see which account an email belongs to.

We're sorry for the inconvenience regarding Spike branded signature. Please note you can disable it at any time by entering your Settings->Account->Old School Email Settings->Signature->Don't Use Profile.

And then add your own signature at Settings->Account->Old School Email Settings->Signature.

Regarding canceling your account- its at the bottom of the menu however we'd be happy to also assist with that.
Please reach out to us at Chat@spikenow.com and we'll delete your account and data from Spike.

This can be done automatically on all Mobile devices by going into Settings>Account>Remove Account>Toggle on Delete Account.

Rated 5 out of 5 stars

My Inbox is now my friend

Makes managing my inboxes so much easier. I get through my emails faster and my Inbox is always tidy and easy to handle. I'm no longer overwhelmed with notifications. The integrated Notes and Tasks features add an extra layer of productivity to my day because I'm able to manage my tasks and my email from one place.

January 27, 2021
Unprompted review
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Reply from Spike

🥳 Keep enjoying Spike, Whitney! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips

Rated 5 out of 5 stars

The best communication platform for teams

Spike is an amazing team communication platform.
It combines email, group chat, video calls, and notes - in one seamless app.
But best of all - it turns boring-old emails into a chat-like experience, which makes going through your inbox faster and more fun. Imagine using Slack - but inside your email, and with everyone you have to write to - not just team members, but clients and vendors too!
Our team just loves Spike!

January 27, 2021
Unprompted review
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Reply from Spike

We're glad you're enjoying Spike's powerful inbox and conversational email client, Adir. If you ever need assistance, we're here: chat@spikenow.com🤩

Rated 5 out of 5 stars

Really good email app for iOS and Mac

Really good email app for iOS and Mac. I love the conversational approach so it feels like I am chatting on iMessage, but using email.

January 27, 2021
Unprompted review
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Reply from Spike

🥳 Keep enjoying Spike, Bradley! If we can ever help with anything, feel free to message us at chat@spikenow.com or follow us on @SpikenowHQ on Twitter for updates and great tips

Rated 5 out of 5 stars

Spike helped me to communicate faster and better

Before using Spike managing my inbox was a burden. I spent hours navigating through my inbox and emails would always get lost, this is why the conversational email was an ideal solution for me.
I almost entirely use spike for communicating with my team and keeping track of my work, and what I love about it is how much it minimized the need to jump from app to app!!

January 27, 2021
Unprompted review
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Reply from Spike

Thank you for the candid words, Shira! We're glad you're loving Spike app and all of the productivity tools it offers🤩If we can ever help with anything, feel free to message us at chat@spikenow.com

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