Spindlebysisters Reviews 

340
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional product quality, beautiful craftsmanship, and the thoughtfully curated range of items available for purchase. Buyers also highlight the remarkably fast delivery and wonderful customer service, noting that orders always arrive securely packaged with lovely personal touches included. However, some people mentioned that popular items like traditional scarves can sometimes be sold out, requiring shoppers to wait patiently for a restock. Despite this minor availability drawback, people remain extremely satisfied with their gorgeous purchases, the smooth purchasing process, and the meaningful mission behind the brand.

What people talk about most

Product

People report high satisfaction with the product quality, describing items as stunning, authentic, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional craftsmanship of the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping, secure... See more

Service

Customers had positive experiences with service, frequently highlighting friendly interactions and flawless... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, often noting that staff go above and beyond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely adore this shop. Customer service is so exceptional - they are so devoted that they'll field so many questions via socials to find you the thing you most want. Always going above and beyo... See more

Rated 5 out of 5 stars

I wanted to buy these beautiful hand made green glass glasses from Spindle Sister earlier this, but they were sold out. I asked if they were going to get more and I was delighted when they remembered... See more

Company replied

Rated 5 out of 5 stars

Superb products, ethically sourced and beautifully presented; what's not to love about this amazing brand?! What I do love the most though is how thoughtfully curated their range of products is; it re... See more

Rated 5 out of 5 stars

Love Spindle by Sisters - they go over and beyond in terms of customer service. Have bought from them on multiple occasions and love the range they over, their ethics, and its a bonus that they are Mi... See more


Company details

  1. Home Goods Store

Written by the company

SPINDLE Champions of the slow living movement and lovers of 'Mother Nature', is a sustainable homewares brand producing natural, biodegradable, and sustainable pieces that are gentle to people and the planet. It is dedicated to supporting artisans dependent on traditional handicrafts from around the world. Modern patterns and motifs as well as vintage textiles used in their produced pieces subtly convey cultural heritage of the region they come from.


Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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4.9

All reviews

(340)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an incredible experience from…start to finish!

What an incredible experience from start to finish. I knew my husband wanted a keffiyeh and Spindle by Sisters had beautiful write ups and some lovely pieces online. The Keffiyeh I ordered wasn’t the colours by husband wanted so we changed it and it was such a smooth and easy transition. Really friendly communication :) thank you again! We will be back. Can’t recommend enough. ✨

July 5, 2025
Rated 5 out of 5 stars

The loving and relentless work from the sisters.

Ordinary people support Palestinians by the billions. To wear a keffieh made in the holy land of Palestine is both a duty and a privilege for anyone with a kind heart. This is my third order(Tatreez keffieh) It's intricate traditional design is very beautiful. Palestinians are not just our fellow human beings. They are also a life culture to be preserved and celebrated. Thank you Sisters ❤️

July 2, 2025
Rated 5 out of 5 stars

Perfect

Perfect - beautiful merchandise arrived as described and with speedy delivery I was delighted.

July 1, 2025
Rated 5 out of 5 stars

Amazing service

From start to finish, everything was done with such grace. Communication was prompt, delivery was super fast, and the products are absolutely beautiful. Love how everything was packaged so beautifully. Such a lovely business, and what they stand for speaks volumes. Definitely will be having repeat custom from myself.

June 30, 2025
Rated 5 out of 5 stars

Beautiful Palestinian keffiyeh

Beautiful Palestinian keffiyeh - a delight to wear! The added touches of a hand addressed postcard explaining the origins of the scarf and a sprig of dried olive leaves I can keep on my desk, enable me to keep Palestine in mind in other ways too. This was made, packed and sent with care. I'm glad to be able to support Spindlebysisters in their ethical approach to their work.

May 26, 2025
Rated 5 out of 5 stars

Excellent

Excellent, ethical products and quick delivery

May 9, 2025
Spindlebysisters logo

Reply from Spindlebysisters

Thank you so much for your kind words! We're so glad you had a smooth experience and appreciate your support for ethical products. It truly means a lot to us. we look forward to welcoming you again!

Rated 5 out of 5 stars

STOP GENOCIDE, Don't agree, RESIST

Amazing service, fast delivery, lovely company, thank you so much 🌿💓

May 5, 2025
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Reply from Spindlebysisters

Thank you so much for your powerful words and kind support. We're grateful to stand alongside people like you, and we're so glad you had a positive experience with us. Thank you for being part of this journey!

Rated 5 out of 5 stars

Great business!

Easy website. Quick delivery. Efficient and friendly communication. Great product.

April 28, 2025
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Reply from Spindlebysisters

Thank you so much for your kind feedback! We're really glad you had a smooth experience from start to finish. Your support means a great deal to us and we look forward to welcoming you again!

Rated 5 out of 5 stars

Excellent service

Excellent service; I was notified when my order was instock, it was sent out on time and arrived early.
It was well packed and included a lovely card and olive branch.

April 27, 2025
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Reply from Spindlebysisters

Thank you so much for your thoughtful words! We're really glad everything arrived safely and that the little touches were appreciated. Your support means a lot to us, and we look forward to welcoming you again!

Rated 5 out of 5 stars

Really lovely product

Really lovely product, ethically sourced. Fast delivery, with a personalised note. This is my fourth purchase from you, so that speaks for its self.

April 24, 2025
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Reply from Spindlebysisters

Thank you so much for your continued support. We're so happy you've had a great experience each time, and we’re honoured to be part of your thoughtful purchases. Looking forward to welcoming you again soon!

Rated 5 out of 5 stars

Always reliable

Always reliable. Excellent choice of products, excellent customer service and prompt delivery. Very satisfied customer. Many thanks.

April 10, 2025
Spindlebysisters logo

Reply from Spindlebysisters

Thank you so much for your continued support and kind words. It’s been such a joy seeing your collection grow and knowing that these special pieces have found a home with you. We're truly grateful to have you as part of the SPINDLE community and look forward to welcoming you again!

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