This an okay casino, however it doesn't offer the same caliber of bonus material as others I am vip on. Game selection could be better. Not bad, just needs work.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
To be honest they need to have more no deposit bonuses to draw more crowd and attention. So so casino in my opinion. Just too basic and no entertainment to draw me to it.
Company replied
I enjoy the variety of bonuses to choose from. The website or app is similar to OJO. Issue is it feels crowded or clunky. A little bit of a pain to navigate at the start with some issues at first l... See more
Company replied
I love SpinGenie! I have been playing it for about a year now, and I can honestly say the payouts are fast and painless once you're verified. However, there have been some glitches lately in a coup... See more
Company replied
Company details
- #18 of 19 best companies in Casino
- #10 of 10 best companies in Gaming service Provider
- #18 of 19 best companies in Online Casino or Bookmaker
About SpinGenie Ontario
Written by the company
ONTARIO'S MAGICAL CASINO
Discover more than 5,000 casino games, including slots, table games and one of Ontario's largest live casino selections. Whether you're exploring new releases, discovering exciting features or finding your next favourite game, Spin Genie brings entertainment and variety together in one place.
DISCOVER MORE EVERY TIME YOU PLAY
Spin Genie is packed with innovative features designed to help you discover new games, track your progress and get more from your entertainment experience.
DAILY PICKS
Daily Picks brings together featured promotions, tournaments and seasonal events in one convenient place. Check in regularly to see what's happening across Spin Genie and discover new ways to get involved.
DISCOVER DAILY PICKSTOURNAMENTS
Take part in regular slot tournaments and see how you compare against other players. With a variety of formats and fresh events throughout the year, there is always a new challenge waiting.
PLAY TOURNAMENTSHOT & COLD GAMES
Use Hot & Cold to explore current slot trends across the site. Discover which games are running hot, which are running cold and explore new titles based on player activity.
EXPLORE NOWMY LEVELS
Track your progress as you play and move through a series of levels designed to recognise your activity. Every level achieved is yours to keep, giving you a clear view of your journey at Spin Genie.
LEVEL UPDISCOVER ONLINE SLOTS
Spin Genie is home to thousands of online slot games, from classic favourites to the latest releases. Whether you enjoy traditional slots, feature-rich adventures or innovative new titles, there is always something new to explore.
ONLINE SLOTS
Explore a wide range of slot games featuring exciting themes, engaging gameplay and innovative features.
EXPLORE SLOTSMEGAWAYS SLOTS
Discover Megaways games with dynamic reel layouts and thousands of possible ways to win on every spin. Explore popular titles packed with exciting features and engaging gameplay.
TRY MEGAWAYSLIVE CASINO
Experience authentic casino action with professional dealers, immersive game studios and a wide variety of live blackjack, roulette, baccarat and game show titles.
PLAY LIVEPLAY RESPONSIBLY
ENTERTAINMENT STARTS WITH CONTROL
At Spin Genie, we are committed to providing a safe and responsible gaming environment. We offer a range of tools and resources designed to help you stay in control of your play.
- Deposit Limits
- Reality Checks
- Time-Outs
- Self-Exclusion
- PlaySmart Information
- ConnexOntario Support
Gaming should always remain enjoyable. If you need support, resources are available to help.
PAYMENT OPTIONS AT SPIN GENIE ONTARIO
Written by the company
- SIMPLE. SECURE. CONVENIENT
- At Spin Genie, managing your account is simple. We offer a range of trusted payment methods designed to provide a smooth and secure experience for both deposits and withdrawals. Whether you're making your first deposit or withdrawing funds from your account, you can enjoy a seamless experience backed by trusted payment providers and industry-standard security measures. Most deposits are processed quickly, while withdrawal times may vary depending on your chosen payment method and financial institution.
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
Enjoy your favourite games wherever you are with the Spin Genie app.
Quick and Easy Access
Launch your favourite games in seconds and enjoy a seamless mobile experience.
Discover New Games
Browse thousands of casino games and discover your next favourite title.
Safe and Secure Play
Play confidently with secure payments, protected transactions and trusted gaming technology.
Whether you're at home or on the go, Spin Genie is always within easy reach.
CONTACT SPIN GENIE
Need assistance? Our friendly support team is here to help.
LIVE CHAT
Connect with our support team directly through Live Chat and get help when you need it.
EMAIL US
Have a question? Reach us anytime at: contact.ontario@spingenie.ca
REPORT A PROBLEM
Experiencing technical difficulties or having trouble using the site? Let us know and we'll investigate as quickly as possible.
Contact info
FIND YOUR NEXT FAVOURITE GAME
3.0
Average
852 reviews
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This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very hard to win here not like other…
Very hard to win here not like other online game.
January 27, 2026
Reply from SpinGenie Ontario
Hi Cozy,
Thank you for your review.
We are sorry to hear that your recent experience has not been a positive one. Please note that all games operate using certified Random Number Generator (RNG) technology, which ensures that every round is completely random and independent. This means outcomes are based on luck and chance, so results can vary from session to session and wins cannot be guaranteed.
We appreciate you sharing your feedback and understand that it can be frustrating when gameplay does not go as hoped. If there is anything further you would like us to review or clarify, please let us know and we will be happy to assist.
The Spin Genie Team
Not very user friendly compared to…
Not very user friendly compared to Fanduel or Jackpot City. I have no incentive to play at your site on slots. If I recall, your games were not very innovative or exciting.
January 28, 2026
Reply from SpinGenie Ontario
Hey Barry,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not feel as user-friendly or engaging as you expected. We work in partnership with a range of well-known and established game providers, offering titles from some of the most recognised operators in the industry.
That said, we understand that preferences can vary from customer to customer. Our team continuously works to improve the platform, simplify navigation, and enhance the overall experience, and your comments are helpful in highlighting where we can continue to make improvements.
We appreciate your honest feedback and will take it into consideration as we keep developing our services.
The Spin Genie Team
Reply from SpinGenie Ontario
Hey Lyn,
Thank you for your review.
We are sorry to hear that you feel this way, though we respect your decision to close your account. Your request has been processed, and your account has now been closed in line with your instructions.
Should you require any assistance in the future or have any questions regarding your account closure, please let us know and we will be happy to help.
The Spin Genie Team
Not accepting documents taking away…
Not accepting documents taking away bonuses and haven't even started yet lol
February 3, 2026
Reply from SpinGenie Ontario
Hey Robert,
Thank you for your review.
We have checked your account and can confirm that your proof of address has been successfully approved. To ensure everything is fully in order, we have escalated your case to the verification department, who will review your account and advise if any additional documents are required.
Regarding bonuses, please note that our offers are updated regularly. You will be able to find new and suitable promotions available to you through our daily picks, tailored to your account.
We appreciate your patience and understanding and will be happy to assist further should you need any additional support.
The Spin Genie Team
No winings just lose
February 3, 2026
Reply from SpinGenie Ontario
Hi Kevin,
Thank you for your review. We understand how frustrating it can feel when results are not going your way.
Please be assured that all games operate using certified random number generators (RNG), meaning outcomes are entirely based on luck and cannot be influenced. While we always hope our customers experience wins, results can vary, and periods of losses are an unfortunate part of chance-based games.
We appreciate your understanding and wish you better luck in your future gameplay.
The Spin Genie Team
Amazing games
February 1, 2026
Reply from SpinGenie Ontario
Hi lanter_ta,
Awesome to hear you're loving the games! We appreciate your review!
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Jessica Vanduinkerken,
Glad to hear you're enjoying our platform! We're thrilled you find it easy to navigate and that you love the game collection and promotions. We appreciate your feedback!
The SpinGenie Team
Lots of great games to play …
Lots of great games to play Incentives and very fast payouts!
January 25, 2026
Reply from SpinGenie Ontario
Hi Nancy,
Thanks for sharing your experience with us! Lots of games and lightning-fast payouts are exactly what we aim for.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Hillary,
Glad you had fun exploring our extensive game selection!
The SpinGenie Team
Upper tier App and Provider in Ontario, under iGaming.
I appreciate that each game on the slots, has an info section at the bottom for you to review, and an opportunity to try for free, the gameplay, so you know whether or not, you'd want to play for real money. Overall, I consider Spin Genie, Knight Slots, Slots Magic, and Play OJO, provided by Skill on Net Ltd. to be, on the upper tier of what is offered on iGaming in Ontario. Definitely recommend. Be sure to confirm your details when you open an account, so you can withdraw that much easier, and faster.
January 21, 2026
Reply from SpinGenie Ontario
Hi Daniel Stevens,
Great to know you're enjoying our games and features! It's wonderful that you find the info section and demo mode helpful. Your recommendation means a lot, and thanks for the tip on verification—it definitely speeds things up.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi M.L,
Good to hear you’re enjoying it! We're pleased you like the bonuses.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Nay min,
Thank you for sharing your feedback with us.
We understand that it can be frustrating when gameplay does not result in wins. Please note that all games operate using a Random Number Generator (RNG), which ensures that outcomes are completely random and fair for every spin or round. This means that results cannot be influenced or predicted, and winning is purely a matter of chance and luck.
While we strive to offer an enjoyable gaming experience, we appreciate that outcomes may not always meet expectations. Your feedback is valuable to us, and we thank you for taking the time to share your thoughts.
The Spin Genie Team
It is so hard to withdraw money don't…
It is so hard to withdraw money don't ever use this casino
January 24, 2026
Reply from SpinGenie Ontario
Hi Fahriddin,
Thank you for sharing your concerns regarding withdrawals.
We would like to reassure you that withdrawals are not intended to be difficult. As a general rule, withdrawals can only be processed once all active bonuses have been completed or forfeited, and the account has been fully verified in line with our requirements. These steps are in place to ensure account security and compliance.
If you are experiencing difficulties or are unsure which requirements are still pending, our customer support team will be happy to assist you. You may contact us via live chat or email (Contact@spingenie.ca), and a customer support agent can review your account in detail and guide you through the next steps.
If needed, you may also choose to place a temporary restriction on your account to prevent further spending and help protect your funds while the matter is being resolved.
Thank you for your understanding, and we are here to help if you require further assistance.
The Spin Genie Team
Good god god
January 25, 2026
Reply from SpinGenie Ontario
Hi JG,
Thanks for sharing your experience!
The SpinGenie Team
Spin Genie is AMAZING !!!!!
Love the user friendliness of Spin Genie. No Great promos and quick cash outs
December 26, 2025
Reply from SpinGenie Ontario
Hi Kristy Kerwin,
Glad you had fun with our user-friendly platform! It's awesome you enjoyed the promos and speedy cash outs.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Sarah,
Good to hear you’re enjoying it! Those fun games make all the difference.
The SpinGenie Team
Take your money instantly no problem
Take your money instantly no problem, try to withdraw get 20 errors, finally get it to process and it says it’s approved and I will have my funds soon. That was 15 hours ago. No wins. Took hundreds from me and won’t even send me back 70 so yeah don’t use them they also have no way to contact a human it’s some ai bot that just loops and loops.
January 21, 2026
Unprompted review
Reply from SpinGenie Ontario
Hi Justin,
Thank you for taking the time to share your experience with us. We understand how concerning it can be when a withdrawal does not reach your account as quickly as expected.
Once a withdrawal shows as processed or approved on our side, this confirms that it has been successfully completed by us and the funds have been sent immediately. From that point onward, the final completion time depends entirely on your bank’s internal processing procedures, which can vary and may take additional time to reflect in your account.
Also, we do not have your account details here, so please give us your username or email address, or contact our support via live chat or email (contact@spingenie.ca), so that they can review this further.
We appreciate your patience and understand your frustration regarding the delay. Please rest assured that no funds are being withheld once a withdrawal is marked as processed, and your payment should arrive as soon as your bank finalises the transaction.
The Spin Genie Team
No reason today thank you
January 20, 2026
Reply from SpinGenie Ontario
Hey Dan,
Thank you for taking the time to leave your feedback. We appreciate you sharing your experience with us and thank you for your rating.
Should you require any assistance in the future or wish to share further comments, we are always here to help.
The Spin Genie Team
Scam
Scam. Win money, but you can't take it out. Put in your bank details and somehow they saw it's wrong and won't release your money, yet they are happy to take it from the same account with zero issue.
January 19, 2026
Reply from SpinGenie Ontario
Hey Ray,
Thank you for bringing your concerns to our attention. We understand how frustrating this situation may appear, particularly when you have successfully deposited funds but are experiencing difficulty with a withdrawal.
After carefully reviewing your account, we can confirm that there are currently no restrictions applied, and you should be able to request a withdrawal. However, please note that withdrawals are not possible while an active bonus balance or bonus wagering requirement remains on the account. This is a standard procedure and is clearly outlined in our terms and conditions, which apply to all customers equally.
Regarding your bank details, deposits and withdrawals are processed differently, and additional verification checks may be required for withdrawals to ensure security and compliance.
If you are finding the process stressful or need time away, we always recommend using the cooling-off option available in your account settings. You may also contact our customer support team at any time, and we will be happy to guide you step by step until your withdrawal request is successfully completed.
We assure you that we do not withhold customer funds unfairly, and we remain committed to providing a secure and transparent service.
The Spin Genie Team
Reply from SpinGenie Ontario
Hey Nick,
Thank you for sharing your feedback with us. We are sorry to hear that you found the account closure process frustrating, and we appreciate the opportunity to clarify this for you.
Please note that closing an account is a straightforward process and can be completed in one of two ways. You may request account closure directly through the Player Limitations section within your account settings, where this option is available at any time. Alternatively, you can contact our support team, and we will be happy to assist you with closing your account promptly upon request. For now, we can see you managed to self exclude for a period of 5 years, from your end.
We apologise if this was not immediately clear and if it led to any inconvenience. Your feedback is important to us, and we will continue to review how we communicate these options to ensure they are easier to find and understand.
Thank you for taking the time to share your experience.
The Spin Genie Team
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