This an okay casino, however it doesn't offer the same caliber of bonus material as others I am vip on. Game selection could be better. Not bad, just needs work.
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Review summary
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What people talk about most
Reviews shaping this summary
To be honest they need to have more no deposit bonuses to draw more crowd and attention. So so casino in my opinion. Just too basic and no entertainment to draw me to it.
Company replied
I enjoy the variety of bonuses to choose from. The website or app is similar to OJO. Issue is it feels crowded or clunky. A little bit of a pain to navigate at the start with some issues at first l... See more
Company replied
I love SpinGenie! I have been playing it for about a year now, and I can honestly say the payouts are fast and painless once you're verified. However, there have been some glitches lately in a coup... See more
Company replied
Company details
- #18 of 19 best companies in Casino
- #10 of 10 best companies in Gaming service Provider
- #18 of 19 best companies in Online Casino or Bookmaker
About SpinGenie Ontario
Written by the company
ONTARIO'S MAGICAL CASINO
Discover more than 5,000 casino games, including slots, table games and one of Ontario's largest live casino selections. Whether you're exploring new releases, discovering exciting features or finding your next favourite game, Spin Genie brings entertainment and variety together in one place.
DISCOVER MORE EVERY TIME YOU PLAY
Spin Genie is packed with innovative features designed to help you discover new games, track your progress and get more from your entertainment experience.
DAILY PICKS
Daily Picks brings together featured promotions, tournaments and seasonal events in one convenient place. Check in regularly to see what's happening across Spin Genie and discover new ways to get involved.
DISCOVER DAILY PICKSTOURNAMENTS
Take part in regular slot tournaments and see how you compare against other players. With a variety of formats and fresh events throughout the year, there is always a new challenge waiting.
PLAY TOURNAMENTSHOT & COLD GAMES
Use Hot & Cold to explore current slot trends across the site. Discover which games are running hot, which are running cold and explore new titles based on player activity.
EXPLORE NOWMY LEVELS
Track your progress as you play and move through a series of levels designed to recognise your activity. Every level achieved is yours to keep, giving you a clear view of your journey at Spin Genie.
LEVEL UPDISCOVER ONLINE SLOTS
Spin Genie is home to thousands of online slot games, from classic favourites to the latest releases. Whether you enjoy traditional slots, feature-rich adventures or innovative new titles, there is always something new to explore.
ONLINE SLOTS
Explore a wide range of slot games featuring exciting themes, engaging gameplay and innovative features.
EXPLORE SLOTSMEGAWAYS SLOTS
Discover Megaways games with dynamic reel layouts and thousands of possible ways to win on every spin. Explore popular titles packed with exciting features and engaging gameplay.
TRY MEGAWAYSLIVE CASINO
Experience authentic casino action with professional dealers, immersive game studios and a wide variety of live blackjack, roulette, baccarat and game show titles.
PLAY LIVEPLAY RESPONSIBLY
ENTERTAINMENT STARTS WITH CONTROL
At Spin Genie, we are committed to providing a safe and responsible gaming environment. We offer a range of tools and resources designed to help you stay in control of your play.
- Deposit Limits
- Reality Checks
- Time-Outs
- Self-Exclusion
- PlaySmart Information
- ConnexOntario Support
Gaming should always remain enjoyable. If you need support, resources are available to help.
PAYMENT OPTIONS AT SPIN GENIE ONTARIO
Written by the company
- SIMPLE. SECURE. CONVENIENT
- At Spin Genie, managing your account is simple. We offer a range of trusted payment methods designed to provide a smooth and secure experience for both deposits and withdrawals. Whether you're making your first deposit or withdrawing funds from your account, you can enjoy a seamless experience backed by trusted payment providers and industry-standard security measures. Most deposits are processed quickly, while withdrawal times may vary depending on your chosen payment method and financial institution.
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
Enjoy your favourite games wherever you are with the Spin Genie app.
Quick and Easy Access
Launch your favourite games in seconds and enjoy a seamless mobile experience.
Discover New Games
Browse thousands of casino games and discover your next favourite title.
Safe and Secure Play
Play confidently with secure payments, protected transactions and trusted gaming technology.
Whether you're at home or on the go, Spin Genie is always within easy reach.
CONTACT SPIN GENIE
Need assistance? Our friendly support team is here to help.
LIVE CHAT
Connect with our support team directly through Live Chat and get help when you need it.
EMAIL US
Have a question? Reach us anytime at: contact.ontario@spingenie.ca
REPORT A PROBLEM
Experiencing technical difficulties or having trouble using the site? Let us know and we'll investigate as quickly as possible.
Contact info
FIND YOUR NEXT FAVOURITE GAME
3.0
Average
852 reviews
Asks customers to review
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Walt Disney couldn't write a better story
I am being 100% truthful and 100% genuine and honest about my experience on your platform and it has been nothing short of terrible!!! I've made numerous deposits and have yet to receive a proper promotional reward and have yet to receive any professional response or any real person with anything less than a shot by template response!!! Worst platform in Ontario..just might be yours!!! If this company happens to see this review within the next one to two days and has a satisfactory reply or solution I would love to hear before I continue to report this unbelievable downward spiral in professional services!
September 19, 2025
Reply from SpinGenie Ontario
Hey Kenny,
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel disappointed with your experience.
After reviewing your account, we can confirm that since registering on 19/09/2025, you have received a total of 22 free spin offers, including rewards from tournaments (that's not including the bonuses you received as a balance). Please note that promotional offers can vary depending on account activity, and there were periods during which your account was not actively depositing.
In addition, promotional offers are available through your Daily Picks, where you can claim eligible rewards alongside qualifying deposits.
We also appreciate that expectations of what constitutes a proper promotion can differ from customer to customer. We continually review our promotions to provide a variety of offers to suit different preferences. We work hard to ensure that all our customers have offers to claim.
Thank you again for your feedback, and we appreciate you sharing your experience.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Jennifer Cox,
Thanks for sharing your experience! We're glad you're enjoying our speedy service.
The SpinGenie Team
Give more chance to player ,spend too…
Give more chance to player ,spend too much money with no bonuses and also machines just take the money.
Fix it please
July 2, 2026
Reply from SpinGenie Ontario
Hey Daniel,
Thank you for taking the time to share your feedback with us.
We understand that it can be disappointing when gameplay does not go as expected, especially after spending money without receiving the results you hoped for.
Please note that all game outcomes are determined by RNG (Random Number Generator) technology, meaning results are completely random and based on luck. Bonuses and winning outcomes are not guaranteed and can vary from session to session.
You may also wish to check your Daily Picks section, where available rewards and promotions can be claimed directly.
We appreciate your feedback and understanding.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi SelekStone,
Thanks for sharing your experience! We're glad you're enjoying our daily promotions.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Rebekah Coleman,
Glad you had a fantastic time with us! Thanks for sharing your experience!
The SpinGenie Team
Reply from SpinGenie Ontario
Hi wesari wa,
Good to hear you’re enjoying it!
The SpinGenie Team
The truth
It's kind of in the middle of good and bad you don't get as many bonuses in this one and rewards that I do in the other ones
June 20, 2026
Reply from SpinGenie Ontario
Hi LisaBear,
Thanks for sharing your experience! We aim to provide a great balance, though we hear you about the bonuses. We'll keep that in mind as we continue to improve.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi C.s.,
Good to hear you're enjoying it! It's always exciting to see our bonuses bringing joy.
The SpinGenie Team
Terrible casino
Terrible casino! Do NOT waste your money here, the RTP is pathetic. If for whatever reason you play on this trash site, whatever you win take it and RUN, run as far as you can from this BS
June 22, 2026
Unprompted review
Reply from SpinGenie Ontario
Hey Milos,
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations. We would like to clarify that game outcomes are determined by Random Number Generator (RNG) systems, which are designed to ensure fairness and randomness. Results are based on chance and luck, meaning wins and losses can vary significantly from session to session.
We appreciate your comments and value all feedback provided by our customers.
The Spin Genie Team
Spingenie.ca is the worst place to…
Spingenie.ca is the worst place to play. In this casino the dealer always has an edge and wins every single hand. I played 20 hands of blackjack and I got busting crappy hands each time and the dealer always had 18,19 or 20. I lost every single hand in blackjack. Dont play here if you want to keep your money. This is a cheating unfair casino. Stay away from spingenie.ca at all costs
June 24, 2026
Unprompted review
Reply from SpinGenie Ontario
Hi there,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations and understand how frustrating it can be when game outcomes do not go the way you hoped.
Please note that game outcomes, including blackjack results, are determined through certified RNG (Random Number Generator) technology and gameplay mechanics designed to ensure fairness. Outcomes are based on chance and luck, meaning winning and losing streaks can naturally occur, and previous results do not influence future gameplay.
We appreciate you taking the time to share your experience and value your comments.
The Spin Genie Team
Terrible
After multiple deposits there were very few bonuses and the bonuses that did hit were quite pathetic. Not able to have fun playing because funds just diminished so quickly. Save your money.
June 22, 2026
Reply from SpinGenie Ontario
Hey Allussa,
Thank you for taking the time to share your experience with us. We are sorry to hear that you feel disappointed with your gameplay experience.
Please keep in mind that game outcomes are determined by RNG (Random Number Generator) systems, which means results are based entirely on chance and luck. As such, bonus triggers and gameplay outcomes can vary significantly from one session to another.
We understand that it can be frustrating when gameplay does not unfold as expected, particularly after making multiple deposits. We appreciate your feedback and understand your concerns regarding your experience. Comments such as yours are valuable and help us better understand customer expectations.
The Spin Genie Team
I regret to inform the bad reviews are…
I regret to inform the bad reviews are all accurate. I stubbornly tried to see for myself and prove them wrong . Got 120 free spins off a $10 deposit . All I won was 1.72 cents and still had to wager 30 X . Do with this info as you please I’m just sharing my experience.
June 19, 2026
Unprompted review
Reply from SpinGenie Ontario
Hi there,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand that it can be disappointing when promotional offers and gameplay results do not produce the outcome you were hoping for.
Please note that game outcomes are generated through certified RNG (Random Number Generator) systems, meaning results are random and based on luck. In addition, bonus offers may include wagering requirements which are outlined in the applicable bonus terms and conditions.
We appreciate you sharing your experience and value your feedback.
The Spin Genie Team
Very poor experience
Very poor experience, never any big wins and always fixed gaming, would not recommend this site
June 18, 2026
Reply from SpinGenie Ontario
Hi Ray,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand that it can be frustrating when gameplay does not result in the wins you were hoping for.
Please note that game outcomes are generated through certified RNG (Random Number Generator) systems, meaning results are random and based on luck. Outcomes, wins, and bonus features cannot be fixed, controlled, or influenced.
We appreciate your feedback and regret that your experience has left you feeling disappointed.
The Spin Genie Team
i dont like that all my money remained…
i dont like that all my money remained in bonus it never showed as cash balance even though i did a lot of playthrough it didnt show so once you use your money any winnings become bonus and you dont get money you won not coming back there no fair way to play
June 11, 2026
Reply from SpinGenie Ontario
Hey Hunter,
Thank you for your feedback.
We understand your concern regarding your balance and how it was displayed.
Please note that based on your account activity, your deposited (real) balance was played first, and after those funds were used, gameplay continued using your bonus balance. This is how our bonus system is designed to operate.
The way bonus and cash balances are used and displayed is outlined within our bonus terms and conditions.
We appreciate your feedback and understand that bonus systems can sometimes be confusing.
The Spin Genie Team
Reply from SpinGenie Ontario
Hey Keegan,
Thank you for sharing your feedback with us. We are sorry to hear that you feel disappointed with the promotion offered.
We can see that you made a deposit and received the applicable welcome bonus as part of the promotion. We would appreciate the opportunity to better understand your concerns and what specifically led to your experience being unsatisfactory.
Please feel free to contact us via live chat or email (contact@spingenie.ca) with further details, and we will be happy to review the matter and assist you further.
The Spin Genie Team
I deleted my bonus play by accident…
Make sure you read all the conditions of your bonuses before withdraw
June 13, 2026
Reply from SpinGenie Ontario
Hey Michelle,
Thank you for your feedback.
We're sorry to hear about your experience. If you believe your bonus was removed by mistake or you require further assistance regarding the issue, please contact our support team so that your case can be reviewed in more detail.
If you feel that your concerns have not been fully addressed, you may also request to speak directly with a manager for further assistance and review of the matter.
We appreciate your feedback and would welcome the opportunity to assist you further.
The Spin Genie Team
Just wrong
Just wrong. I am s new client. I got 1$ from your 50 free spins and lost my 10 on top of that.
I thought I was trying something new and your flight looked really nice. But now I know that you're hard to get any wins at your website. It would not be depositing again
June 16, 2026
Reply from SpinGenie Ontario
Hey Nicole,
Thank you for sharing your experience.
We're sorry to hear that your first experience did not meet your expectations. Please note that all game outcomes are determined by a Random Number Generator (RNG), which ensures that results are completely random and based on chance. Unfortunately, this means that winnings cannot be guaranteed, and bonus rounds, free spins, and deposits may produce different results for each customer.
We understand that receiving a lower return than expected can be disappointing, particularly as a new customer, and we appreciate you taking the time to provide your feedback.
The Spin Genie Team
The sign up bonuses have crazy bet…
The sign up bonuses have crazy bet requirements. Bad RTP. I would avoid this online casino for Ontario.
June 6, 2026
Reply from SpinGenie Ontario
Hi Ryan,
Thank you for taking the time to share your feedback.
We understand that promotional wagering requirements may not suit every customer's preferences. However, all bonus terms and wagering requirements are clearly stated within our promotional terms and conditions, allowing customers to make an informed decision about whether to participate.
Regarding game performance, all game outcomes are determined by a Random Number Generator (RNG), ensuring that results are random and based on chance. As such, winnings and losses can vary significantly from one gaming session to another.
We appreciate your feedback and thank you for sharing your experience.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Bmac,
Appreciate the great feedback! We're glad you're enjoying your time with us.
The SpinGenie Team
Reply from SpinGenie Ontario
Hey Sandra,
Thank you for your wonderful review.
We're delighted to hear that you found the registration process quick and easy and that you're enjoying our selection of fun games. It's great to know that your experience has been a positive one.
We appreciate your support and thank you for taking the time to share your feedback.
The Spin Genie Team
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