This an okay casino, however it doesn't offer the same caliber of bonus material as others I am vip on. Game selection could be better. Not bad, just needs work.
Company replied
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To be honest they need to have more no deposit bonuses to draw more crowd and attention. So so casino in my opinion. Just too basic and no entertainment to draw me to it.
Company replied
I enjoy the variety of bonuses to choose from. The website or app is similar to OJO. Issue is it feels crowded or clunky. A little bit of a pain to navigate at the start with some issues at first l... See more
Company replied
I love SpinGenie! I have been playing it for about a year now, and I can honestly say the payouts are fast and painless once you're verified. However, there have been some glitches lately in a coup... See more
Company replied
Company details
- #18 of 19 best companies in Casino
- #10 of 10 best companies in Gaming service Provider
- #18 of 19 best companies in Online Casino or Bookmaker
About SpinGenie Ontario
Written by the company
ONTARIO'S MAGICAL CASINO
Discover more than 5,000 casino games, including slots, table games and one of Ontario's largest live casino selections. Whether you're exploring new releases, discovering exciting features or finding your next favourite game, Spin Genie brings entertainment and variety together in one place.
DISCOVER MORE EVERY TIME YOU PLAY
Spin Genie is packed with innovative features designed to help you discover new games, track your progress and get more from your entertainment experience.
DAILY PICKS
Daily Picks brings together featured promotions, tournaments and seasonal events in one convenient place. Check in regularly to see what's happening across Spin Genie and discover new ways to get involved.
DISCOVER DAILY PICKSTOURNAMENTS
Take part in regular slot tournaments and see how you compare against other players. With a variety of formats and fresh events throughout the year, there is always a new challenge waiting.
PLAY TOURNAMENTSHOT & COLD GAMES
Use Hot & Cold to explore current slot trends across the site. Discover which games are running hot, which are running cold and explore new titles based on player activity.
EXPLORE NOWMY LEVELS
Track your progress as you play and move through a series of levels designed to recognise your activity. Every level achieved is yours to keep, giving you a clear view of your journey at Spin Genie.
LEVEL UPDISCOVER ONLINE SLOTS
Spin Genie is home to thousands of online slot games, from classic favourites to the latest releases. Whether you enjoy traditional slots, feature-rich adventures or innovative new titles, there is always something new to explore.
ONLINE SLOTS
Explore a wide range of slot games featuring exciting themes, engaging gameplay and innovative features.
EXPLORE SLOTSMEGAWAYS SLOTS
Discover Megaways games with dynamic reel layouts and thousands of possible ways to win on every spin. Explore popular titles packed with exciting features and engaging gameplay.
TRY MEGAWAYSLIVE CASINO
Experience authentic casino action with professional dealers, immersive game studios and a wide variety of live blackjack, roulette, baccarat and game show titles.
PLAY LIVEPLAY RESPONSIBLY
ENTERTAINMENT STARTS WITH CONTROL
At Spin Genie, we are committed to providing a safe and responsible gaming environment. We offer a range of tools and resources designed to help you stay in control of your play.
- Deposit Limits
- Reality Checks
- Time-Outs
- Self-Exclusion
- PlaySmart Information
- ConnexOntario Support
Gaming should always remain enjoyable. If you need support, resources are available to help.
PAYMENT OPTIONS AT SPIN GENIE ONTARIO
Written by the company
- SIMPLE. SECURE. CONVENIENT
- At Spin Genie, managing your account is simple. We offer a range of trusted payment methods designed to provide a smooth and secure experience for both deposits and withdrawals. Whether you're making your first deposit or withdrawing funds from your account, you can enjoy a seamless experience backed by trusted payment providers and industry-standard security measures. Most deposits are processed quickly, while withdrawal times may vary depending on your chosen payment method and financial institution.
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
Enjoy your favourite games wherever you are with the Spin Genie app.
Quick and Easy Access
Launch your favourite games in seconds and enjoy a seamless mobile experience.
Discover New Games
Browse thousands of casino games and discover your next favourite title.
Safe and Secure Play
Play confidently with secure payments, protected transactions and trusted gaming technology.
Whether you're at home or on the go, Spin Genie is always within easy reach.
CONTACT SPIN GENIE
Need assistance? Our friendly support team is here to help.
LIVE CHAT
Connect with our support team directly through Live Chat and get help when you need it.
EMAIL US
Have a question? Reach us anytime at: contact.ontario@spingenie.ca
REPORT A PROBLEM
Experiencing technical difficulties or having trouble using the site? Let us know and we'll investigate as quickly as possible.
Contact info
FIND YOUR NEXT FAVOURITE GAME
3.0
Average
852 reviews
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Reply from SpinGenie Ontario
Hi Daniel Bozik,
Thanks for the kind words! We're thrilled you think we're the best casino ever.
The SpinGenie Team
Didn’t help my issue
Didn’t help my issue, typical online casino if you win and want to withdraw they drag it out and hoping u waste away your winnings.. stay away..
May 12, 2026
Reply from SpinGenie Ontario
Hi Mark,
Thank you for your review.
We have checked your account and can confirm that your card still needs to be verified, as it does not display the required details.
To proceed, please provide a bank statement showing a deposit made to us. This will allow us to verify both the card and your account.
Once this is completed, we will be able to assist you further.
The Spin Genie Team
Reply from SpinGenie Ontario
Hey Russell,
Thank you for your review.
We have checked your account but were unable to find any previous details regarding the issue you mentioned.
Could you please provide more information about the problem you experienced and what exactly happened? This will help us investigate further and assist you accordingly.
Feel free to contact us via live chat or email (contact@spingenie.ca).
The Spin Genie Team
Reply from SpinGenie Ontario
Hi enrral_rr,
We appreciate your review! 🙌 Thanks for the positive vibes.
The SpinGenie Team
Great bonus
July 17, 2025
Reply from SpinGenie Ontario
Hi Peter Greene,
Good to hear you’re enjoying it!
The SpinGenie Team
Good customer service and I was able to…
Good customer service and I was able to get easily what I needed done. Enjoy that I get free spins every now and again.
May 6, 2026
Reply from SpinGenie Ontario
Hi MsParkerr,
Thanks for sharing your experience! We're glad to hear you appreciate the customer service and those fun free spins. It's wonderful to know you're finding what you need with ease.
The SpinGenie Team
No good promos
May 12, 2026
Reply from SpinGenie Ontario
Hi Suhana,
Thank you for your feedback.
We are sorry to hear that you are dissatisfied with the promotions currently available. Please note that promotional offers are reviewed and updated regularly, and different campaigns may vary in value, structure, and availability on our daily picks section.
We appreciate you taking the time to share your comments and your feedback has been noted.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi brahai_bb,
Happy to hear that! We’re always looking to improve, so your suggestion for more bonuses and free spins is valuable.
The SpinGenie Team
Reply from SpinGenie Ontario
Hey Melanie,
Thank you for sharing your feedback.
We are sorry to hear that your recent experience did not meet your expectations. Please note that all game outcomes and bonus features are determined by certified RNG (Random Number Generator) technology, meaning results are completely random and based on luck.
Bonus frequency and payouts can vary significantly from session to session and are never guaranteed. We would also like to remind you that additional promotional offers and bonuses are regularly made available through the Daily Picks section of the platform.
We appreciate you taking the time to share your comments.
The Spin Genie Team
I did not like wasting money on this…
I did not like wasting money on this app. The payout and rewards are not worth it.
May 1, 2026
Reply from SpinGenie Ontario
Hi Mark,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience did not meet your expectations. Please note that all game outcomes are determined by certified Random Number Generator (RNG) technology, meaning results are entirely based on chance and cannot be influenced.
We understand that losses and rewards not meeting expectations can be disappointing, and we appreciate you sharing your thoughts regarding your experience on the platform.
The Spin Genie Team
The support can't explain their own…
The support can't explain their own bonus playthroughs. I asked simple questions - got cookiecutter answers and when I asked for more details the chat was promptly closed on the other end with no way for me to resume. Just stay away.
May 7, 2026
Reply from SpinGenie Ontario
Hey Justin,
Thank you for sharing your feedback.
We are sorry to hear that you were dissatisfied with the support experience provided. Please note that our bonus terms and wagering requirements are explained within our promotional policies and are available to review at any time on our website.
We always aim to provide clear and accurate information, and we regret if the explanations given during your chat did not meet your expectations. We would also recommend reviewing the relevant bonus terms directly, as they contain detailed information regarding playthrough requirements, restrictions, and eligibility.
Your feedback regarding the interaction with support has been noted and appreciated.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi VIVEK SHARMA,
We appreciate your review!
The SpinGenie Team
Reply from SpinGenie Ontario
Hi John,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with the free spins experience.
We are always looking to improve our promotions and customer experience, so we would appreciate understanding more about what specifically you did not like about the free spin system. Additional details help us review feedback properly and identify where improvements may be needed.
Your comments are valuable to us, and we appreciate you sharing your thoughts.
The Spin Genie Team
Reply from SpinGenie Ontario
Hey Laura,
Thank you for sharing your feedback with us. We are sorry to hear that you feel disappointed with your experience.
Please note that all games operate using certified Random Number Generators (RNG), meaning outcomes are completely random and based on chance and luck. Results are not manipulated or controlled.
We understand that losing sessions can be frustrating, and we appreciate you taking the time to share your concerns.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Kyle,
Thank you for your feedback.
We understand that the withdrawal process may seem difficult, and we’re here to help clarify. To successfully request a withdrawal, please ensure that all active bonuses are cancelled, any ongoing game sessions are closed properly, and your account is fully verified. Once these steps are completed, you should be able to proceed without issues.
If you continue to experience any difficulties, our customer support team will be happy to assist you further. Our contact details are live chat or email (contact@spingenie.ca). We are always happy to help!
The Spin Genie Team
Tried for the first time
Tried for the first time. Wasn't that great. It at least didn't take all my money, but I definitely wasn't winning anything good over what I put in. Unfortunately I doubt I'll be back for that reason. Otherwise not a bad site with a lot of popular games.
May 3, 2026
Reply from SpinGenie Ontario
Hey Seira,
Thank you for taking the time to share your experience with us.
We are sorry to hear that your first experience did not fully meet your expectations. We understand how important it is to feel rewarded while playing. Please note that all game outcomes are determined by certified Random Number Generator (RNG) technology, meaning results are entirely random and based on luck.
We do appreciate your positive comments regarding the variety of popular games available on the site. Your feedback is valuable to us, and we will continue working to improve the overall experience for our customers.
We hope you may consider giving us another try in the future.
The Spin Genie Team
100% the company you need to go with…
I had an excellent experience with Credit Resources from start to finish. Their team is knowledgeable, professional, and genuinely committed to helping clients improve their financial situation. What stood out most was how clearly they explained every step of the process no confusion, no pressure, just honest guidance.
They took the time to understand my specific needs and tailored a plan that actually made sense for me. Communication was consistent and responsive, which made the entire experience smooth and stress-free.
It’s rare to find a company that combines expertise with such a high level of customer care. I would absolutely recommend Credit Resources to anyone looking for reliable, transparent, and effective credit support.
May 12, 2025
Reply from SpinGenie Ontario
Hi Zack,
Nice to know you had a good experience with Credit Resources! We're thrilled that their clear guidance and personalized approach stood out to you. Your appreciation for their consistent communication and customer care truly reflects our team's values. Thanks for sharing your experience—recommendations like yours mean the world to us!
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Lisalive,
Nice to know you had a good experience setting up and using the app! We're all about making things smooth and easy for our users.
The SpinGenie Team
Easy to follow all the games to choose…
Easy to follow all the games to choose from big bonuses
April 3, 2026
Reply from SpinGenie Ontario
Hi Blair,
Thank you for your kind feedback and for your 5-star rating.
We’re delighted to hear that you find the platform easy to follow and that you’re enjoying the wide selection of games and bonuses available. Your support is greatly appreciated.
The Spin Genie Team
Horrible site
Horrible site. Never got a bonus rounds for spending several hundred. Very slow in paying out plus you have to spend your entire deposit .
April 29, 2026
Reply from SpinGenie Ontario
Hey Melissa,
Thank you for your feedback.
We’re sorry to hear about your experience. Please note that all games operate using certified Random Number Generator (RNG) systems, meaning that outcomes such as bonus rounds are entirely random and based on luck, and therefore cannot be guaranteed regardless of spend.
Regarding bonuses, you can also access additional rewards, including free spins and other offers, through features such as Daily Picks, where available promotions may vary.
The Spin Genie Team
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