This an okay casino, however it doesn't offer the same caliber of bonus material as others I am vip on. Game selection could be better. Not bad, just needs work.
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Review summary
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Reviews shaping this summary
To be honest they need to have more no deposit bonuses to draw more crowd and attention. So so casino in my opinion. Just too basic and no entertainment to draw me to it.
Company replied
I enjoy the variety of bonuses to choose from. The website or app is similar to OJO. Issue is it feels crowded or clunky. A little bit of a pain to navigate at the start with some issues at first l... See more
Company replied
I love SpinGenie! I have been playing it for about a year now, and I can honestly say the payouts are fast and painless once you're verified. However, there have been some glitches lately in a coup... See more
Company replied
Company details
- #18 of 19 best companies in Casino
- #10 of 10 best companies in Gaming service Provider
- #18 of 19 best companies in Online Casino or Bookmaker
About SpinGenie Ontario
Written by the company
ONTARIO'S MAGICAL CASINO
Discover more than 5,000 casino games, including slots, table games and one of Ontario's largest live casino selections. Whether you're exploring new releases, discovering exciting features or finding your next favourite game, Spin Genie brings entertainment and variety together in one place.
DISCOVER MORE EVERY TIME YOU PLAY
Spin Genie is packed with innovative features designed to help you discover new games, track your progress and get more from your entertainment experience.
DAILY PICKS
Daily Picks brings together featured promotions, tournaments and seasonal events in one convenient place. Check in regularly to see what's happening across Spin Genie and discover new ways to get involved.
DISCOVER DAILY PICKSTOURNAMENTS
Take part in regular slot tournaments and see how you compare against other players. With a variety of formats and fresh events throughout the year, there is always a new challenge waiting.
PLAY TOURNAMENTSHOT & COLD GAMES
Use Hot & Cold to explore current slot trends across the site. Discover which games are running hot, which are running cold and explore new titles based on player activity.
EXPLORE NOWMY LEVELS
Track your progress as you play and move through a series of levels designed to recognise your activity. Every level achieved is yours to keep, giving you a clear view of your journey at Spin Genie.
LEVEL UPDISCOVER ONLINE SLOTS
Spin Genie is home to thousands of online slot games, from classic favourites to the latest releases. Whether you enjoy traditional slots, feature-rich adventures or innovative new titles, there is always something new to explore.
ONLINE SLOTS
Explore a wide range of slot games featuring exciting themes, engaging gameplay and innovative features.
EXPLORE SLOTSMEGAWAYS SLOTS
Discover Megaways games with dynamic reel layouts and thousands of possible ways to win on every spin. Explore popular titles packed with exciting features and engaging gameplay.
TRY MEGAWAYSLIVE CASINO
Experience authentic casino action with professional dealers, immersive game studios and a wide variety of live blackjack, roulette, baccarat and game show titles.
PLAY LIVEPLAY RESPONSIBLY
ENTERTAINMENT STARTS WITH CONTROL
At Spin Genie, we are committed to providing a safe and responsible gaming environment. We offer a range of tools and resources designed to help you stay in control of your play.
- Deposit Limits
- Reality Checks
- Time-Outs
- Self-Exclusion
- PlaySmart Information
- ConnexOntario Support
Gaming should always remain enjoyable. If you need support, resources are available to help.
PAYMENT OPTIONS AT SPIN GENIE ONTARIO
Written by the company
- SIMPLE. SECURE. CONVENIENT
- At Spin Genie, managing your account is simple. We offer a range of trusted payment methods designed to provide a smooth and secure experience for both deposits and withdrawals. Whether you're making your first deposit or withdrawing funds from your account, you can enjoy a seamless experience backed by trusted payment providers and industry-standard security measures. Most deposits are processed quickly, while withdrawal times may vary depending on your chosen payment method and financial institution.
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
Enjoy your favourite games wherever you are with the Spin Genie app.
Quick and Easy Access
Launch your favourite games in seconds and enjoy a seamless mobile experience.
Discover New Games
Browse thousands of casino games and discover your next favourite title.
Safe and Secure Play
Play confidently with secure payments, protected transactions and trusted gaming technology.
Whether you're at home or on the go, Spin Genie is always within easy reach.
CONTACT SPIN GENIE
Need assistance? Our friendly support team is here to help.
LIVE CHAT
Connect with our support team directly through Live Chat and get help when you need it.
EMAIL US
Have a question? Reach us anytime at: contact.ontario@spingenie.ca
REPORT A PROBLEM
Experiencing technical difficulties or having trouble using the site? Let us know and we'll investigate as quickly as possible.
Contact info
FIND YOUR NEXT FAVOURITE GAME
3.0
Average
852 reviews
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Reply from SpinGenie Ontario
Hi bmjbmj_mb,
Thanks for sharing your experience! It's great to hear you're enjoying the different slots.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Anousuth,
Thank you for your review.
We have checked your account and can confirm that you are a VIP customer. As part of our VIP program, offers are more personalized rather than general promotions.
We kindly recommend reaching out directly to your VIP manager, who will be able to review your account and provide suitable offers tailored to you. We are confident they will be able to assist further.
We are also sorry to hear about the connection issues you experienced. If this continues, please let us know so we can investigate this further for you. Feel free to record your games so you have additional evidence in case an issue occurs.
The Spin Genie Team
I have a game stuck in a bonus for…
I have a game stuck in a bonus for almost week now. It’s has prevented me from withdrawing and if the winnings I have. I’ve contacted them many times with the same answer….they are working on it. Obviously not if it’s been over a week
April 20, 2026
Reply from SpinGenie Ontario
Hey Linda,
Thank you for your review.
We understand your frustration regarding the game being stuck in a bonus round and the delay this has caused with your withdrawal.
Please be assured that your case has already been escalated to the game provider for further investigation. As this issue is handled on their end, they will need to review the game round and provide us with an update.
Once we receive their response, we will contact you immediately with further information.
We appreciate your patience while this is being resolved.
The Spin Genie Team
I deposited money and for 2 days it…
I deposited money and for 2 days it said l was in some other country. So l was unable to play. A shame really because it used to be a good site. The chat bot is useless really. Super disappointing!!
April 21, 2026
Reply from SpinGenie Ontario
Hi There,
As a fully iGO-regulated site, we are required to ensure that all players are physically located within Ontario before they can access their accounts.
To verify your location, we use Xpoint Verify, which is automatically installed in our app. If you're accessing our site via a browser, you’ll need to download and enable it for location verification.
If you’re experiencing difficulties, please try the following:
1) Ensure no remote software or VPN is active on your device.
2) Clear your browser history, cache, and cookies.
3) Try using a different device or browser (such as Chrome).
4) Keep demanding applications closed and maintain a stable internet connection.
If you continue to experience issues, our support team is happy to assist. Please provide details on where you're trying to play from, along with any error messages or screenshots, and email them to contact@spingenie.ca. We're here to help!
The SpinGenie Team
Reply from SpinGenie Ontario
Hi heasar_aa,
Thanks for sharing your experience with our great bonus!
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Emma,
Thank you for your review.
We’re sorry to hear that your experience has not been positive. We would really appreciate it if you could provide a bit more detail about what specifically has caused this impression, so we can better understand and address your concerns.
Your feedback is important to us, and we are always looking to improve our service.
The Spin Genie Team
Tried to withdraw many times played…
Tried to withdraw many times played threw bonus 500 times never got to withdraw lost all my winnings not good for business
April 17, 2026
Reply from SpinGenie Ontario
Hey Francesco,
Thank you for your review.
We’re sorry to hear about your experience. Upon review, it appears that the bonus remained active on your account while you continued playing with your real balance.
To withdraw available real funds, the bonus would need to be cancelled in order to withdraw. Once that is done, the real balance becomes available for withdrawal. This process is clearly mentioned and outlined in our policies.
We understand this may be frustrating, and we always recommend contacting support before proceeding if you are unsure, so we can guide you accordingly and help avoid situations like this. Our contact details: live chat or email (contact@spingenie.ca).
Thank you for your understanding.
The Spin Genie Team
I haven't received any winnings or…
I haven't received any winnings or bonus since I signed up for those app
June 18, 2025
Reply from SpinGenie Ontario
Hey Wendy,
Thank you for your review.
We’re sorry to hear about your experience since signing up. Please note that all game outcomes are determined by a certified Random Number Generator (RNG) system, meaning every result is completely random and based on chance. Because of this, winnings and bonus features are not guaranteed within a specific timeframe or number of games.
Bonuses and promotional offers are also subject to specific terms and conditions, and may require certain actions or eligibility criteria before they are triggered or credited.
We understand it can feel disappointing when results are not in your favour, but this is part of the nature of chance-based gameplay. If you would like us to review your account or check your bonus eligibility, we would be happy to assist further.
The Spin Genie Team
Fast payouts and the games
Fast payouts and the games, a really fun, and there are so many games to choose from
April 11, 2026
Reply from SpinGenie Ontario
Hi Nicole Taylor,
Glad you had fun with the games and found our payouts fast! There are indeed plenty of choices to keep the excitement going.
The SpinGenie Team
RTP seems suspiciously low on this…
RTP seems suspiciously low on this site, never win much vs the other sites - with so many options, I wouldn’t recommend this one.
April 15, 2026
Reply from SpinGenie Ontario
Hey Reg,
Thank you for your feedback.
We’re sorry to hear that your experience has not met your expectations. Please note that all games operate using certified Random Number Generator (RNG) systems, ensuring that every outcome is completely random and fair.
Return to Player (RTP) is calculated over a very large number of game rounds and may not reflect short-term results. This means that individual experiences can vary, and outcomes may differ from session to session or compared to other platforms.
We understand that this can sometimes be frustrating, and we appreciate you taking the time to share your thoughts with us.
The Spin Genie Team
When you deposit money you should not…
When you deposit money you should not have to spend all your money to be able to withdraw if you get free spins
April 15, 2026
Reply from SpinGenie Ontario
Hey Chaniece,
Thank you for your review.
We would like to clarify that when making a deposit and claiming free spins, certain conditions apply. It is not correct to deposit funds, claim the spins, use them, and then withdraw the deposited amount without any gameplay (untouched), as all activity is subject to review.
Also, if you were unable to withdraw due to being below the minimum withdrawal amount of 20, you could have contacted customer support for assistance, and they would have been happy to guide you or help with a possible refund. Our contact details are live chat or email (contact@spingenie.ca).
We appreciate your understanding and encourage you to reach out should you need any further clarification.
The Spin Genie Team
Over all a great casino app
Over all a great casino app, it’s difficult trying to rate a casino because usually people only rate them after the lose and those ratings are negative lol
So my rating is based on playability and payout timing
Live casino they have multiple providers (I usually choose evolution for blackjack and roulette)but they have others. I’ve won and lost like any casino. Overall good play with no glitches.
Payouts are not instant but if I’m finished a session in the evening or night time, assuming ive won and cashed out. The funds are usually in my personal account the next morning or early afternoon.( other apps I’ve used have taken days)
Also turn off payout reversals. Let the funds hit your account, cool off and take time to consider how much you want to play again on another occasion.(I’ve made that mistake and spent my winnings back until I learned they offer this feature)
And lastly a cool feature I’ve only personally seen on SpinGenie is the play alerts that notify you when you’ve been playing for quite some time and are in profit.
Or the opposite where you may be depositing more than usual.
to get you to stop and think which gives you a second to consider cashing out if your up, or stop depositing if your down.
I’ve won, I’ve lost. I’m still giving
SpinGenie 5stars for their service because it offers everything, customer service is great. And responsible gaming features are more than fair.
April 7, 2026
Reply from SpinGenie Ontario
Hi cecdan_cc,
We appreciate your detailed feedback and insights! It's really helpful to hear your perspective, especially regarding playability and payout timing. Evolution is a fantastic choice for blackjack and roulette, and it's great that you've found the gameplay smooth. We're glad our responsible gaming features and the play alerts have been beneficial for you, too. Your enthusiasm for SpinGenie's offerings and customer service means a lot to us.
The SpinGenie Team
Took a hour to talk to an agent
Took a hour to talk to an agent. Bonus money of 5.53$ was canceled (by me ) and after my whole balance went from 56$ to 0$.
April 6, 2026
Reply from SpinGenie Ontario
Hey Scott,
Thank you for your review. We’re sorry to hear about your experience and understand how this situation may have been confusing.
Please note that when a bonus is cancelled, any winnings associated with that bonus are also removed. In your case, the balance you had was linked to the active bonus, which is why it was no longer available after the cancellation.
We understand this may not have been expected, and for this reason, we always recommend reviewing the bonus terms and conditions before making any changes. If you are ever unsure, our support team is available to assist and clarify how actions such as bonus cancellation may affect your balance. You can always contact us via live chat or email (contact@spingenie.ca) and request to speak to a manager.
We appreciate your understanding, and if you have any further questions, please feel free to reach out.
The Spin Genie Team
The rewards require a deposit and a lot…
The rewards require a deposit and a lot of the other apps dont
April 6, 2026
Reply from SpinGenie Ontario
Hi Christopher,
Thank you for your feedback. We truly appreciate you taking the time to share your thoughts with us.
We understand your concern regarding rewards requiring a deposit. While some of our promotions do involve a qualifying deposit, we would like to clarify that not all rewards are structured this way. From time to time, we also offer free promotions that do not require any deposit, depending on the specific campaign and eligibility criteria.
We aim to provide a balanced range of offers to suit different preferences, and your feedback is valuable in helping us improve the overall experience. We will be sure to pass your comments on to the relevant team for consideration.
If you would like assistance in finding available promotions on your account or understanding how they work, please don’t hesitate to let us know—we’re always happy to help.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Sarah Petersmann,
Great to know you're having a good time with our selection and withdrawal process!
The SpinGenie Team
Reply from SpinGenie Ontario
Hi owsows_wo,
Appreciate the great feedback!
The SpinGenie Team
Not Bad
This an okay casino, however it doesn't offer the same caliber of bonus material as others I am vip on. Game selection could be better. Not bad, just needs work.
October 6, 2025
Reply from SpinGenie Ontario
Hi Michelle,
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.
Regarding your VIP status and bonus availability, these are generally based on your overall activity on the platform, including deposits, gameplay, and engagement level. As your account currently reflects a single deposit, this may explain why the rewards and offers differ compared to other platforms where you have a VIP status.
We understand that bonus expectations can vary, and we are always working to improve our promotions and game selection for all players. Your feedback has been noted and will be shared with the relevant team for review.
If you would like advice on available promotions, we’ll be happy to assist you further.
The Spin Genie Team
Never git my free soins for my deposit
Never git my free soins for my deposit.
My bad, yes I did get them, after I figured it out, 😊
April 9, 2026
Reply from SpinGenie Ontario
Hi Randi,
Thank you for your review. We’re sorry to hear there is some confusion regarding your free spins.
After reviewing your account, we can confirm that the free spins were successfully credited to your account on 10/04/2026 at 18:51:13 UTC. Our records also show that all 50 spins were fully used during gameplay.
If you believe there is any discrepancy or would like us to double-check a specific game session, please let us know and we will be happy to review it further for you.
The Spin Genie Team
Worst payouts worst app worst…
Worst payouts worst app worst everything take so long to payout
April 3, 2026
Reply from SpinGenie Ontario
Hi Tarun,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with both the payouts and your overall experience.
Please note that all game outcomes are determined by certified Random Number Generators (RNG), ensuring that results are completely random and based on luck. This means that payout frequency can vary and may not always meet expectations.
Regarding withdrawals, processing times can vary depending on the payment method and necessary verification checks. We understand that delays can be frustrating and appreciate your patience.
Your feedback is important to us, and we appreciate you taking the time to share your experience.
The Spin Genie Team
Love it!! Definitely recommend trying before you knock it!
I love SpinGenie! I have been playing it for about a year now, and I can honestly say the payouts are fast and painless once you're verified.
However, there have been some glitches lately in a couple of my favorite games. And I'm not quite sure if anybody is working on them or not, but they occasionally do make me go to other platforms, with the same games, so that I can actually play and win. Hint* Gold Blitz Express jackpot has been stuck and no money being added to it, nor does it ever release it randomly, as it should.
Not being able to access the jackpot makes for less bonus trains, and significantly less $ winning. It takes away from the excitement, honestly.
April 9, 2026
Reply from SpinGenie Ontario
Hi dussar_su,
Appreciate the great feedback! It's good to hear you're enjoying SpinGenie. We're sorry to learn about the glitches affecting your favorite games, especially with the Gold Blitz Express jackpot. Your insights are invaluable, and we're committed to enhancing your gaming experience.
The SpinGenie Team
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