This an okay casino, however it doesn't offer the same caliber of bonus material as others I am vip on. Game selection could be better. Not bad, just needs work.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
To be honest they need to have more no deposit bonuses to draw more crowd and attention. So so casino in my opinion. Just too basic and no entertainment to draw me to it.
Company replied
I enjoy the variety of bonuses to choose from. The website or app is similar to OJO. Issue is it feels crowded or clunky. A little bit of a pain to navigate at the start with some issues at first l... See more
Company replied
I love SpinGenie! I have been playing it for about a year now, and I can honestly say the payouts are fast and painless once you're verified. However, there have been some glitches lately in a coup... See more
Company replied
Company details
- #18 of 19 best companies in Casino
- #10 of 10 best companies in Gaming service Provider
- #18 of 19 best companies in Online Casino or Bookmaker
About SpinGenie Ontario
Written by the company
ONTARIO'S MAGICAL CASINO
Discover more than 5,000 casino games, including slots, table games and one of Ontario's largest live casino selections. Whether you're exploring new releases, discovering exciting features or finding your next favourite game, Spin Genie brings entertainment and variety together in one place.
DISCOVER MORE EVERY TIME YOU PLAY
Spin Genie is packed with innovative features designed to help you discover new games, track your progress and get more from your entertainment experience.
DAILY PICKS
Daily Picks brings together featured promotions, tournaments and seasonal events in one convenient place. Check in regularly to see what's happening across Spin Genie and discover new ways to get involved.
DISCOVER DAILY PICKSTOURNAMENTS
Take part in regular slot tournaments and see how you compare against other players. With a variety of formats and fresh events throughout the year, there is always a new challenge waiting.
PLAY TOURNAMENTSHOT & COLD GAMES
Use Hot & Cold to explore current slot trends across the site. Discover which games are running hot, which are running cold and explore new titles based on player activity.
EXPLORE NOWMY LEVELS
Track your progress as you play and move through a series of levels designed to recognise your activity. Every level achieved is yours to keep, giving you a clear view of your journey at Spin Genie.
LEVEL UPDISCOVER ONLINE SLOTS
Spin Genie is home to thousands of online slot games, from classic favourites to the latest releases. Whether you enjoy traditional slots, feature-rich adventures or innovative new titles, there is always something new to explore.
ONLINE SLOTS
Explore a wide range of slot games featuring exciting themes, engaging gameplay and innovative features.
EXPLORE SLOTSMEGAWAYS SLOTS
Discover Megaways games with dynamic reel layouts and thousands of possible ways to win on every spin. Explore popular titles packed with exciting features and engaging gameplay.
TRY MEGAWAYSLIVE CASINO
Experience authentic casino action with professional dealers, immersive game studios and a wide variety of live blackjack, roulette, baccarat and game show titles.
PLAY LIVEPLAY RESPONSIBLY
ENTERTAINMENT STARTS WITH CONTROL
At Spin Genie, we are committed to providing a safe and responsible gaming environment. We offer a range of tools and resources designed to help you stay in control of your play.
- Deposit Limits
- Reality Checks
- Time-Outs
- Self-Exclusion
- PlaySmart Information
- ConnexOntario Support
Gaming should always remain enjoyable. If you need support, resources are available to help.
PAYMENT OPTIONS AT SPIN GENIE ONTARIO
Written by the company
- SIMPLE. SECURE. CONVENIENT
- At Spin Genie, managing your account is simple. We offer a range of trusted payment methods designed to provide a smooth and secure experience for both deposits and withdrawals. Whether you're making your first deposit or withdrawing funds from your account, you can enjoy a seamless experience backed by trusted payment providers and industry-standard security measures. Most deposits are processed quickly, while withdrawal times may vary depending on your chosen payment method and financial institution.
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
Enjoy your favourite games wherever you are with the Spin Genie app.
Quick and Easy Access
Launch your favourite games in seconds and enjoy a seamless mobile experience.
Discover New Games
Browse thousands of casino games and discover your next favourite title.
Safe and Secure Play
Play confidently with secure payments, protected transactions and trusted gaming technology.
Whether you're at home or on the go, Spin Genie is always within easy reach.
CONTACT SPIN GENIE
Need assistance? Our friendly support team is here to help.
LIVE CHAT
Connect with our support team directly through Live Chat and get help when you need it.
EMAIL US
Have a question? Reach us anytime at: contact.ontario@spingenie.ca
REPORT A PROBLEM
Experiencing technical difficulties or having trouble using the site? Let us know and we'll investigate as quickly as possible.
Contact info
FIND YOUR NEXT FAVOURITE GAME
3.0
Average
852 reviews
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Seems to be a fair site
Seems to be a fair site. They encourage safe gambling too. Withdrawals and deposits were seamless.
April 8, 2026
Reply from SpinGenie Ontario
Hi D.S.,
Appreciate the great feedback! It's fantastic to hear that you found both our site and our safe gambling initiatives worthwhile. Seamless withdrawals and deposits are always what we aim for.
The SpinGenie Team
Reply from SpinGenie Ontario
Hey Erin,
Thank you for your review.
We understand that receiving fewer extra spins than expected can be disappointing. Please note that extra spins are often awarded based on specific promotions, eligibility criteria, and ongoing offers, so availability may vary.
Additionally, while playing games, outcomes and bonus features such as free spins are determined by Random Number Generator (RNG) systems, meaning they are based on luck and cannot be guaranteed in every session.
You may also have the opportunity to claim extra spins and other rewards through features such as daily picks, which can provide additional chances to benefit from promotions.
We appreciate your feedback and hope this clarifies your concern.
The Spin Genie Team
fun games and love playing the demos to…
fun games and love playing the demos to see if i like the game
April 1, 2026
Reply from SpinGenie Ontario
Hi Stephy,
Glad you had fun with the games! Trying demos is a smart way to find your favorites.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi T.G,
Happy to hear that! We're thrilled you've found our service helpful and responsive, and that you're enjoying quick payouts. Your feedback means a lot to us.
The SpinGenie Team
Customers service is absolutely…
Customers service is absolutely atrocious. I've been trying to upload my verification for almost three weeks now and nobody will tell me why it won't verify. Ive spoke with SIX -- SIX different agents and all if the are useless. Stay away
March 28, 2026
Reply from SpinGenie Ontario
Hey Jennah,
Thank you for your feedback, and we’re truly sorry to hear about your experience with the verification process. We understand how frustrating this situation must be, especially after multiple attempts to resolve it.
Upon reviewing your previous interactions, we can see that our team has provided guidance regarding the required documents. However, we appreciate that the process may still feel unclear or unresolved from your perspective.
As we are limited on what we can share here publicly, please contact our team via live chat or email (contact@spingenie.ca). You can also request to speak to a manager, and they will advise you about the required documents.
Your experience is important to us, and we want to make sure this is resolved as quickly and smoothly as possible.
The Spin Genie Team
Reply from SpinGenie Ontario
Hey Tyrelle,
Thank you for your feedback.
We are sorry to hear that you have been experiencing glitches and freezing while using the app. To help improve your experience, we recommend checking your internet connection and ensuring you are connected to a stable Wi-Fi network, as using mobile data can sometimes affect performance.
Additionally, for the best experience, we advise playing through the downloaded app rather than a browser, as it is optimised to provide smoother gameplay.
We appreciate your understanding and hope this helps resolve the issue.
The Spin Genie Team
This was the most pissed off ive ever…
This was the most pissed off ive ever been while playing at a casino .I made a deposit and had so much trouble playing..I must have logged in well over a hundred times .constantly losing connection when my wifi is at excellent...all I wanted to do was log the back in and spend my money so I could leave this frustrating site for good..it made me want to punch something and when I did eventually spend my money the reels didn't run properly..it was a big mistake to come here..good bye and just so you know I had some very choice words for you but I was forced to edit it
March 1, 2026
Reply from SpinGenie Ontario
Hi Patricia,
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the frustration you encountered while playing, and we truly regret that your experience did not meet expectations. We understand how disappointing it must have been to face repeated disconnections and gameplay issues.
In situations where a game appears to be freezing or not functioning correctly, we strongly recommend closing the game and selecting an alternative, as continuing to play on a malfunctioning game may affect your overall experience. Additionally, please ensure you are connected to a stable Wi-Fi network rather than mobile data, as this can significantly impact performance.
For the best possible experience, we also advise using the downloaded app rather than playing via a browser, as the app is optimised for smoother gameplay. If issues persist, stepping away and returning later can sometimes help resolve temporary performance problems.
At this time, we have not received widespread reports of game malfunctions, however your feedback is important and will be taken into consideration.
We are sorry again for the inconvenience caused and appreciate you bringing this to our attention.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Susan,
Thank you for sharing your feedback with us. We are sorry to hear that you are not fully satisfied with the payouts.
Please note that all games operate using a Random Number Generator (RNG), which ensures that every outcome is entirely random and independent. Game payouts are determined by predefined Return to Player (RTP) percentages, which are built into each game and applied over the long term, rather than on individual sessions.
We understand that this may sometimes feel disappointing in the short term, as results ultimately come down to luck. However, these systems are in place to ensure fairness and transparency for all customers.
We appreciate your feedback and will ensure it is shared with the relevant team.
The Spin Genie Team
Location services is not working
Location services is not working, could not get a human to help!!!!!
March 31, 2026
Reply from SpinGenie Ontario
Hi There,
As a fully iGO-regulated site, we are required to ensure that all players are physically located within Ontario before they can access their accounts.
To verify your location, we use Xpoint Verify, which is automatically installed in our app. If you're accessing our site via a browser, you’ll need to download and enable it for location verification.
If you’re experiencing difficulties, please try the following:
1) Ensure no remote software or VPN is active on your device.
2) Clear your browser history, cache, and cookies.
3) Try using a different device or browser (such as Chrome).
4) Keep demanding applications closed and maintain a stable internet connection.
If you continue to experience issues, our support team is happy to assist. Please provide details on where you're trying to play from, along with any error messages or screenshots, and email them to contact@spingenie.ca. We're here to help!
The SpinGenie Team
Guys don't play in this casino as they…
Guys don't play in this casino as they will rob everything and these roulette game are rigged completely ball have magnets and card game fake everything fake beware
March 28, 2026
Reply from SpinGenie Ontario
Hi Daniel,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience.
We understand how frustrating it can be when outcomes do not go as expected. However, we would like to reassure you that all of our games, including roulette and card games, operate using certified Random Number Generator (RNG) systems. These are regularly tested to ensure fairness and that results are completely random, with no external influence.
We take comments regarding game integrity very seriously, and your feedback has been noted and will be shared with the relevant team for review.
Thank you for bringing your concerns to our attention.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Terrence,
Thank you for your feedback regarding wagering requirements.
We appreciate you taking the time to share your thoughts with us. Please be assured that your suggestion has been noted, and we will take it into consideration as we continue working to improve our offers and overall experience for our customers.
Your input is valuable to us, and it helps us better understand what our customers are looking for.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Robert,
Thank you for your feedback.
We’re sorry to hear that your recent experience with the slots has been disappointing.
Please note that all our games operate using RNG (Random Number Generation), meaning outcomes are entirely based on luck and are not influenced or controlled. We understand that results can sometimes feel unfavorable, but each spin is completely random.
We truly hope you have better luck in your future sessions.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi strada_as,
Thanks for sharing your experience! It sounds like you had an exciting time. Making a win out of it adds to the thrill!
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Wesley Vandewater,\n\nThanks for sharing your experience! It’s wonderful to know our quick payouts and quality service stood out to you.\n\nThe SpinGenie Team
I like the experience of this site…
I like the experience of this site already i love sites in my country the locations mean alot and payment t method is excellent
March 23, 2026
Reply from SpinGenie Ontario
Hi agogio_aa,
Good to hear you’re enjoying it! It's great that our country-specific locations and payment methods are hitting the mark for you.
The SpinGenie Team
Never won so i stop
March 16, 2026
Reply from SpinGenie Ontario
Hi Ella,
Thank you for your review.
We understand how disappointing it can feel when luck isn’t on your side. Please keep in mind that all games operate using Random Number Generator (RNG) technology, meaning results are completely random and based on chance.
We appreciate you giving us a try, and we hope to welcome you back again in the future for a different experience.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi there,
Thanks for sharing your experience! We're always here to keep improving.
The SpinGenie Team
I have my location on and it keeps…
I have my location on and it keeps asking me to turn it on can’t play any games very frustrated
March 20, 2026
Reply from SpinGenie Ontario
Hi Lois,
Thank you for your message. We are sorry to hear about the frustration caused by the location prompt.
Upon checking your account, we can see that you were able to access and play the games successfully. This may have been a temporary issue with location permissions.
For a smoother and more stable experience, we would recommend downloading and using our app if you have not done so already, as it can help avoid such issues.
If the problem persists, please let us know and we will be happy to assist further. You can always contact us via live chat or email (contact@spingenie.ca). We are always happy to help!
The Spin Genie Team
Reply from SpinGenie Ontario
Hey Stanley,
Thank you for your message. We appreciate your feedback and understand that slot games are not always to everyone’s preference.
We regularly update our game selection, adding new titles and removing others to keep the experience fresh. With a wide variety of games available, we are confident you will be able to find something that suits your taste.
We hope you’ll explore the different options available and find games you enjoy.
The Spin Genie Team
Great deposit bonuses
Won nearly 1k on deposit bonus but would not let me withdraw for over a week
March 19, 2026
Reply from SpinGenie Ontario
Hi tbgtbg_gt,
Appreciate the great feedback! Glad you enjoyed the deposit bonus. Sorry about the withdrawal delay, we're working on improving that.
The SpinGenie Team
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