This an okay casino, however it doesn't offer the same caliber of bonus material as others I am vip on. Game selection could be better. Not bad, just needs work.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
To be honest they need to have more no deposit bonuses to draw more crowd and attention. So so casino in my opinion. Just too basic and no entertainment to draw me to it.
Company replied
I enjoy the variety of bonuses to choose from. The website or app is similar to OJO. Issue is it feels crowded or clunky. A little bit of a pain to navigate at the start with some issues at first l... See more
Company replied
I love SpinGenie! I have been playing it for about a year now, and I can honestly say the payouts are fast and painless once you're verified. However, there have been some glitches lately in a coup... See more
Company replied
Company details
- #18 of 19 best companies in Casino
- #10 of 10 best companies in Gaming service Provider
- #18 of 19 best companies in Online Casino or Bookmaker
About SpinGenie Ontario
Written by the company
ONTARIO'S MAGICAL CASINO
Discover more than 5,000 casino games, including slots, table games and one of Ontario's largest live casino selections. Whether you're exploring new releases, discovering exciting features or finding your next favourite game, Spin Genie brings entertainment and variety together in one place.
DISCOVER MORE EVERY TIME YOU PLAY
Spin Genie is packed with innovative features designed to help you discover new games, track your progress and get more from your entertainment experience.
DAILY PICKS
Daily Picks brings together featured promotions, tournaments and seasonal events in one convenient place. Check in regularly to see what's happening across Spin Genie and discover new ways to get involved.
DISCOVER DAILY PICKSTOURNAMENTS
Take part in regular slot tournaments and see how you compare against other players. With a variety of formats and fresh events throughout the year, there is always a new challenge waiting.
PLAY TOURNAMENTSHOT & COLD GAMES
Use Hot & Cold to explore current slot trends across the site. Discover which games are running hot, which are running cold and explore new titles based on player activity.
EXPLORE NOWMY LEVELS
Track your progress as you play and move through a series of levels designed to recognise your activity. Every level achieved is yours to keep, giving you a clear view of your journey at Spin Genie.
LEVEL UPDISCOVER ONLINE SLOTS
Spin Genie is home to thousands of online slot games, from classic favourites to the latest releases. Whether you enjoy traditional slots, feature-rich adventures or innovative new titles, there is always something new to explore.
ONLINE SLOTS
Explore a wide range of slot games featuring exciting themes, engaging gameplay and innovative features.
EXPLORE SLOTSMEGAWAYS SLOTS
Discover Megaways games with dynamic reel layouts and thousands of possible ways to win on every spin. Explore popular titles packed with exciting features and engaging gameplay.
TRY MEGAWAYSLIVE CASINO
Experience authentic casino action with professional dealers, immersive game studios and a wide variety of live blackjack, roulette, baccarat and game show titles.
PLAY LIVEPLAY RESPONSIBLY
ENTERTAINMENT STARTS WITH CONTROL
At Spin Genie, we are committed to providing a safe and responsible gaming environment. We offer a range of tools and resources designed to help you stay in control of your play.
- Deposit Limits
- Reality Checks
- Time-Outs
- Self-Exclusion
- PlaySmart Information
- ConnexOntario Support
Gaming should always remain enjoyable. If you need support, resources are available to help.
PAYMENT OPTIONS AT SPIN GENIE ONTARIO
Written by the company
- SIMPLE. SECURE. CONVENIENT
- At Spin Genie, managing your account is simple. We offer a range of trusted payment methods designed to provide a smooth and secure experience for both deposits and withdrawals. Whether you're making your first deposit or withdrawing funds from your account, you can enjoy a seamless experience backed by trusted payment providers and industry-standard security measures. Most deposits are processed quickly, while withdrawal times may vary depending on your chosen payment method and financial institution.
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
Enjoy your favourite games wherever you are with the Spin Genie app.
Quick and Easy Access
Launch your favourite games in seconds and enjoy a seamless mobile experience.
Discover New Games
Browse thousands of casino games and discover your next favourite title.
Safe and Secure Play
Play confidently with secure payments, protected transactions and trusted gaming technology.
Whether you're at home or on the go, Spin Genie is always within easy reach.
CONTACT SPIN GENIE
Need assistance? Our friendly support team is here to help.
LIVE CHAT
Connect with our support team directly through Live Chat and get help when you need it.
EMAIL US
Have a question? Reach us anytime at: contact.ontario@spingenie.ca
REPORT A PROBLEM
Experiencing technical difficulties or having trouble using the site? Let us know and we'll investigate as quickly as possible.
Contact info
FIND YOUR NEXT FAVOURITE GAME
3.0
Average
852 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great casino
March 17, 2026
Reply from SpinGenie Ontario
Hi Hansleydook,
Good to hear you’re enjoying it!
The SpinGenie Team
Great no problems
Can complain my experience with the company was very informative and grave great service when needed
February 5, 2026
Reply from SpinGenie Ontario
Hi Mikethemilkm,
Nice to know you had a good experience! We always aim to provide great service whenever you need it.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Karen,
Thank you for your review.
We understand your frustration regarding the withdrawal. After reviewing your account, we can see that there were active bonus funds at the time of your attempted withdrawal. Please note that to place a withdrawal, your bonus balance has to be a 0. Once the bonus was cancelled, the withdrawal option became available.
We also see that your account has since been closed; however, you should still be able to log in and request a withdrawal of any eligible remaining funds. If you experience any difficulties during this process, please contact us via live chat or email (contact@spingenie.ca), so that we can assist you further.
We are here to help and would be happy to support you if needed.
The Spin Genie Team
I hadn't played in a while
I hadn't played in a while, and when I did, the money that was in my account had disappeared. very hard to contact anyone.
March 13, 2026
Reply from SpinGenie Ontario
Hi Chris,
Thank you for your review.
We understand your concern regarding the balance in your account. After carefully reviewing your account, we can confirm that both your real balance and bonus balance are currently visible in our system and have not been used or exhausted. At this time, we do not see any indication that funds have been removed or disappeared.
If you believe there may be a misunderstanding or if you have additional details regarding what you experienced, please contact us via live chat or email (contact@spingenie.ca) and provide more information. This will allow us to investigate the matter thoroughly and assist you further.
We are always here to help and look forward to resolving this with you.
The Spin Genie Team
They keep denying my bank card because…
They keep denying my bank card because it doesn't have my name on it like most bank cards in Canada. I have been verified on every single site I play on without issue but this one keeps denying my bank card I used because it doesn't have my name for security reasons.
March 10, 2026
Reply from SpinGenie Ontario
Hey Miranda,
Thank you for your review.
To proceed with the verification, you may upload a bank statement showing a deposit made to us using the card currently registered on your account that has not yet been verified. This will help us confirm the ownership of the payment method.
Preferably, the document should be provided in PDF format so that all details are clearly visible for review.
Once the document is submitted, our team will review it and update you accordingly.
If you require further assistance, feel free to contact us via live chat or email (contact@spingenie.ca). We are always happy to help!
The Spin Genie Team
Horrible not even a chance to have fun…
Horrible not even a chance to have fun or win a little bit of money the slots u play on spin genie are all rigged a lot. I’ve played on over 10 different online slots and I never had somthing like this website just horrible
March 6, 2026
Reply from SpinGenie Ontario
Hi Evan,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. Please note that all slot games operate using a certified Random Number Generator (RNG), which ensures that every spin is completely random and independent. This means that outcomes cannot be influenced or controlled, and results are based purely on chance and luck.
We understand that gaming experiences can vary and that not every session results in a win. However, the games are regularly tested and monitored to ensure fairness and compliance with regulatory standards.
Your feedback is important to us, and we appreciate you sharing your experience.
The Spin Genie Team
Very good site
September 24, 2025
Reply from SpinGenie Ontario
Hi customer,
We appreciate your review! It's always nice to know you had a good experience.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Lukas Gordon Piper,
Thanks for sharing your experience! It's great to hear you're pleased with our service, especially the speed of deposits and withdrawals.
The SpinGenie Team
Lower Rate of Luck
I understand winnings are pure luck and based on random number generator (RNG), but winning anything at all seemed a lot less here than other sites.
Deposits are instant and it is easy to use but I have generally found more luck or at least a longer playing time on my deposit with other sites.
March 7, 2026
Reply from SpinGenie Ontario
Hi Jessica,
Thank you for sharing your feedback with us.
We understand that experiences can vary from time to time. Please note that all games operate using a Random Number Generator (RNG), which ensures that every result is completely random and based purely on luck. Each spin or round is independent and cannot be influenced, meaning outcomes may differ from one session or platform to another.
We appreciate your comments regarding the instant deposits and ease of use, and we are grateful that you took the time to share your experience with us.
The Spin Genie Team
I love this app
November 15, 2025
Reply from SpinGenie Ontario
Hi Kadence,
Thanks for sharing your experience! We're happy to hear you love our app.
The SpinGenie Team
What a great site won a bit lost a bit…
What a great site won a bit lost a bit all in all a awesome site
March 10, 2026
Reply from SpinGenie Ontario
Hi Jessie Bittorf,
Thanks for sharing your experience with us! It's nice to know you had a good time playing. Winning and losing are all part of the fun, and we're glad you found it awesome overall.
The SpinGenie Team
Games selection isn’t great and first…
Games selection isn’t great and first time player most sites let you win something got 0
March 2, 2026
Reply from SpinGenie Ontario
Hi Chrystal,
Thank you for sharing your feedback with us.
We understand that game selection and first impressions are important when joining a platform. Our site offers a very large selection of games from multiple providers, and we continuously update our library by adding new titles and occasionally removing others. Because of this, we encourage you to keep checking back, as you may come across new games that suit your preferences and become your favourites.
Regarding gameplay results, all of our games operate using certified Random Number Generator (RNG) technology. This ensures that every spin or round is completely random and independent, meaning outcomes are based purely on chance. Unfortunately, this also means that winning cannot be guaranteed, even for first-time players.
We appreciate you giving the platform a try and hope you may find games you enjoy as you continue exploring the available selection.
The Spin Genie Team
The bonuses are garbage
March 2, 2026
Reply from SpinGenie Ontario
Hi Ronaldo,
Thank you for sharing your feedback with us.
We understand that bonus offers may not always meet everyone’s expectations. After reviewing your account, we can see that you have made two deposits and that the rewards associated with those deposits were successfully credited to you.
In addition, we can see that you regularly participate in the free tournaments available on the platform.
While bonuses and promotions may vary, we aim to provide different opportunities for customers to enjoy the games and take part in promotional events.
The Spin Genie Team
Easy and fun
March 9, 2026
Reply from SpinGenie Ontario
Hi mclren_en,
Nice to know you had a good experience! Thanks for sharing.
The SpinGenie Team
Great site with many game options and…
Great site with many game options and very easy to use
March 9, 2026
Reply from SpinGenie Ontario
Hi tayaus_ay,
Good to hear you’re enjoying it! We're glad you find our site easy to use and love the variety of games we offer.
The SpinGenie Team
If there is negative for choices i will…
If there is negative for choices i will put negative for you and millions of thumps down..
March 1, 2026
Reply from SpinGenie Ontario
Hi Laureneil,
Thank you for your review.
We are sorry to hear that you had a negative experience. In order for us to properly review the situation and assist you as best as possible, we would kindly ask you to provide a few more details about what happened.
At the moment, we are unfortunately unable to understand the issue based on the information provided. If you could please explain what led to your negative experience, we will be more than happy to look into this for you and see how we can assist further.
Feel free to contact us via live chat or email (contact@spingenie.ca). We are always happy to help!
We appreciate your cooperation and look forward to your reply.
The Spin Genie Team
Spingenie has many diverse games
Spingenie has many diverse games, you win some you lose some. I ended up winning
The withdrawal process is painless.
February 14, 2026
Reply from SpinGenie Ontario
Hi Tara,
Appreciate the great feedback! It's wonderful to hear you enjoyed our diverse games and that the withdrawal process was smooth.
The SpinGenie Team
Difficult to withdraw winnings still…
Difficult to withdraw winnings still waiting and trying to provide everything for your verification
March 7, 2026
Reply from SpinGenie Ontario
Hi David,
Thank you for your review.
We understand that you are waiting for your withdrawal and have been providing the requested verification documents. We appreciate your patience during this process.
Please note that there are currently no restrictions on your account. However, we were unfortunately unable to process the payment back to your Apple Pay method, as the transaction was declined. This can occasionally happen, and unfortunately we are not provided with the exact reason for the decline.
To proceed with your withdrawal, we kindly ask that you submit a new withdrawal request using Interac. Once this request is made, we will be able to process the payment through that method.
Thank you for your understanding and cooperation.
The Spin Genie Team
Great Experience
A great many games and the support team were helpful and understanding
February 27, 2026
Reply from SpinGenie Ontario
Hi mcmsha_mm,
Happy to hear that! The variety of games and our supportive team are meant to make your experience enjoyable.
The SpinGenie Team
Love this site
Love this site. Great games, fast load times. Easy to deposit and withdraw.
January 20, 2026
Reply from SpinGenie Ontario
Hi Kerry Wight,
Good to hear you’re enjoying it! The fast load times and smooth transactions are among the things we aim for.
The SpinGenie Team
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