Bad experience – crypto gone, no help I transferred crypto, but it was never credited to my account. Contacting customer service is useless – they keep saying you’ll receive an email, but it never ar... See more
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I have been waiting sevral hours now waiting on an email back from your so called support and your live help seems to be "away" the past 12 hours. I know ill get my money but its a scammy way to hold... See more
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VERY, VERY BAD WINNING RATES - DISSASTER. They promiss you very nice tailormade VIP-experience. People please dont make same mistake as I did. Only one-way direction of money, ..... and thats not the... See more
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I’m waiting now already more than 2 days on my withdrawal, the site says withdrawals should be handled within 48 hours, now support says I can take up to 96 hours, so they make there own rules as th... See more
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Company details
Written by the company
SpinStar opende zijn deuren eind 2024 en opereert onder een juridisch advies van Costa Rica. Het platform biedt een gebalanceerde optie voor spelers die zowel een hoogwaardige sportsbook als een grootschalig casino zoeken. De sportsectie is praktisch ingericht, met speciale hubs voor live weddenschappen en Esports, ondersteund door een regelmatig bijgewerkte statistiekmodule en realtime resultaten. Voor high-stakes spelers biedt het platform VIP-weddenschappen tot €1.000.000. Dankzij PWA-technologie werkt de hele site soepel in een mobiele browser, zonder extra software. Aan de casinozijde is er een indrukwekkende bibliotheek van 9.488 spellen van 71 topproviders, waaronder NetEnt en NoLimit City, terwijl het live casino 699 dealertafels biedt. Het platform is VPN-vriendelijk en gebruikt een hybride betaalsysteem; naast euro’s ondersteunt het meer dan 20 cryptocurrencies, waaronder TON, SOL en XRP. Een van de belangrijkste voordelen is de hoge opnamelimieten, tot €250.000 per maand in crypto en €100.000 per maand in fiat. Het 25-niveau loyaliteitsprogramma biedt tot 20% cashback en rakeback op de hoogste niveaus, met 24/7 ondersteuning via chat en e-mail.
Contact info
Netherlands
- support@spinstar.bet
- spinstar.bet
2.8
Average
145 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kenny did help me en it work directly
April 26, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Marouane,
Thank you for sharing your experience! We are delighted to hear that Kenny was able to assist you promptly and effectively. It's always great to know that our support team is making a positive impact on your experience.
If you ever need further assistance or have more questions, don't hesitate to reach out to us again. We’re always ready to help!
Sincerely,
Spinstar.Bet Casino Team
Scammers at first no refunds after 6…
Scammers at first no refunds after 6 days
April 23, 2025
Unprompted review
Reply from Spinstar.Bet
Dear PartyDJ Dylan,
We truly value the time you took to share your experience, and we’re sorry to hear that it was not positive. We strive to create a fair and enjoyable gaming environment for all our players, and any concerns raised by our users are taken very seriously.
Our team reviews each case individually, and we are already analyzing your situation to understand better what happened. Your feedback is invaluable in helping us improve, and we want to ensure that you receive the support you need.
To assist you more efficiently, we kindly ask you to send us further details about your account and the issue you faced. Please contact us at support@spinstar.bet, and our team will be happy to investigate the matter and provide a suitable resolution.
Thank you for bringing this to our attention — we truly appreciate the opportunity to assist you.
Sincerely,
Spinstar.Bet Casino Team
Dont play
Dont play. Here the. Wuning its. 0 😱 never chance. To. Win. Here. Run. Dont play
April 22, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Ovidiu Ovy,
Thank you for sharing your feedback with us. We understand that it can be frustrating when things don’t go as expected, and we want to assure you that we are truly committed to providing a fair and enjoyable gaming experience.
It’s important to note that the outcome of each game depends purely on luck, as all of our games are powered by licensed, reputable providers who ensure that all results are determined by random. We do not have any influence over the results, and all games are designed to be fair and transparent.
While we can’t guarantee wins, we do hope that your luck turns around soon and that you have a more enjoyable experience next time. Remember, in the world of gaming, a little patience and persistence can often lead to a lucky break!
Sincerely,
Spinstar.Bet Casino Team
Friendly casino Good winnings An mutch…
Friendly casino Good winnings An mutch bonus I very like the casino from the begin til now
April 19, 2025
Unprompted review
Reply from Spinstar.Bet
Dear William de Gooijer,
Your kind words truly lit up our day — thank you for taking the time to share such a heartfelt review.
We’re especially thrilled to hear that you’ve been enjoying the experience from the very beginning and that the journey continues to feel rewarding. It means a lot to us to know that the atmosphere felt friendly, the wins came through, and the bonuses made the ride even more exciting — that’s exactly the kind of experience we aim to deliver every single day.
Knowing that our platform has become a place you genuinely enjoy revisiting gives us every reason to keep innovating and refining.
Thanks again — may the good vibes and lucky streaks stay with you!
Sincerely,
Spinstar.Bet Casino Team
I've been playing here for a few weeks
I've been playing here for a few weeks. And of course I read the review. Despite that I still tried it. Helpdesk was great. Good help. I received my 1st payout. Took 3 working days. That could go faster. I'm now waiting for my 2nd payout. Be patient and give them a chance.
April 9, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Mary,
Thank you so much for sharing your candid thoughts — it truly means a lot when a player takes the time to reflect on both their expectations and their actual experience.
We really appreciate your willingness to give our platform a fair shot despite the reviews you came across. It takes an open mind to move beyond first impressions, and we're glad to hear that our support team was able to assist you in a way that felt helpful and reassuring.
Regarding payouts — you're absolutely right, faster is always better, and while 3 working days falls within our standard processing time, we’re constantly working to streamline these procedures further. We appreciate your patience and trust as we make sure everything is processed securely and properly.
It's players like you who remind us why transparency, support, and consistency matter in every interaction.
Thanks once again for giving us the benefit of the doubt!
Sincerely,
Spinstar.Bet Casino Team
You can not cashout in this casino only…
You can not cashout in this casino only if you 60 euro’s in your account it is a big scam!!!! I wanted to cash out but he did not excepted it
April 16, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Jaël,
We want to thank you for sharing your concerns. Your feedback is essential to us, as it allows us to enhance our services and ensure that every player receives the support they deserve.
We want to assure you that your case is already under review, and our team is dedicated to addressing your concerns fairly and transparently. To assist you more effectively, please provide further details about your account and the specific issue you encountered. Please contact us at support@spinstar.bet, and we will do everything possible to find a satisfactory resolution for you.
Your feedback helps us improve, and we are grateful for the opportunity to address your concerns.
Sincerely,
Spinstar.Bet Casino Team
Reply from Spinstar.Bet
Dear Seth van den Brand,
Thank you for sharing your experience!
We're delighted to hear that you received fast and effective assistance from Kenny. Our team always aims to provide prompt and helpful support, and it's great to know that it made a difference for you.
We look forward to continuing to serve you and provide the best possible experience.
Sincerely,
Spinstar.Bet Casino Team
20 eu process fee
If you want to make a withdrawal with bank transfer: you have to pay 20 euros (!) process fee and they act very slow with processing a withdrawal
April 11, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Guus,
Thank you for your feedback!
We are sorry that your withdrawal experience did not meet your expectations. We would like to point out that according to our Terms and Conditions, some withdrawal methods — including bank transfer — may incur a fixed fee. This is clearly stated in the “Withdrawals” section:
“Spinstar may charge assigned fees for processing withdrawals. If such fees occur, they are visible during the withdrawal process.”
We always display all fees before confirming a withdrawal request so that users can make an informed decision. If you are looking for alternative withdrawal methods without a fixed fee, our support team will be happy to offer you a convenient option (for example, cryptocurrency).
Regarding the processing speed — all requests are processed in turn and within the deadlines stipulated by our policy. If there are any delays, we will be happy to check the specific situation — please contact our support team and we will clarify all the details.
Thank you for playing with us and we hope to improve your experience in the future!
Sincerely,
Spinstar.Bet Casino Team
Very goed casyno 10/10
April 6, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Hubert Sikora,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you’re enjoying your experience with us and that you consider our casino to be a 10/10! Your positive feedback means a lot to us, and it’s incredibly rewarding to know that we’ve met your expectations.
We strive to provide the best possible experience for all of our players, from a wide variety of games to seamless gameplay and excellent customer support.
Thanks again for choosing us, and we look forward to continuing to exceed your expectations in the future!
Sincerely,
Spinstar.Bet Casino Team
Best site to gamble best good fast…
Best site to gamble best good fast service
March 31, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Abdel,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you’ve had such a great experience with our platform and our service. We always aim to provide not only an exceptional selection of games but also the fastest and most efficient support to make sure your time with us is as smooth as possible.
Your satisfaction is our top priority, and we’re thrilled that our efforts to deliver fast and reliable service have made a positive impact on your experience.
We look forward to your continued enjoyment of our platform. Thanks again for your kind words!
Sincerely,
Spinstar.Bet Casino Team
She dont pay you and give no answer on…
She dont pay you and give no answer on the mail. Dont play here
March 30, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Naomi van Houten,
We truly value the time you took to share your experience, and we’re sorry to hear that it was not positive. We strive to create a fair and enjoyable gaming environment for all our players, and any concerns raised by our users are taken very seriously.
Our team reviews each case individually, and we are already analyzing your situation to understand better what happened. Your feedback is invaluable in helping us improve, and we want to ensure that you receive the support you need.
To assist you more efficiently, we kindly ask you to send us further details about your account and the issue you faced. Please contact us at support@spinstar.bet, and our team will be happy to investigate the matter and provide a suitable resolution.
Thank you for bringing this to our attention — we truly appreciate the opportunity to assist you.
Sincerely,
Spinstar.Bet Casino Team
useless customer service
useless customer service. you should have a vip manager but he doesn't respond to anything. I asked to close this account so I couldn't gamble on the site for a while, apparently this is not possible and you are not protected as a player!! if you ask the chat about it, they say they can't help you and they won't......
March 24, 2025
Unprompted review
Reply from Spinstar.Bet
Dear daniel bilic,
Thank you for sharing your feedback with us. We’re genuinely sorry to hear about the issues you’ve experienced. We understand how frustrating this situation must be for you, and we want to assure you that we take all customer concerns seriously.
If you wish to close your account, we kindly suggest reaching out to your dedicated VIP Manager via email. They are more than happy to assist with any request you have, and they will personally ensure that everything is handled swiftly and professionally. We want to make sure your experience is as smooth as possible, and your VIP Manager is fully equipped to support you with account-related inquiries.
We're sorry if you didn't receive the help you expected, but rest assured, we're ready to resolve this issue.
Sincerely,
Spinstar.Bet Casino Team
Reply from Spinstar.Bet
Dear Jordy Vooren,
We truly appreciate you taking the time to share your positive feedback! We're delighted to hear that our support team was able to assist you effectively and that you’ve had a good experience with our service.
At our casino, we strive to provide the best possible service to all our players, and your kind words let us know that we're on the right track. We always aim to create a smooth, enjoyable experience, and it’s rewarding to see that reflected in your review.
We look forward to welcoming you back to continue enjoying all the great games and promotions we offer. Happy playing!
Sincerely,
Spinstar.Bet Casino Team
Currently on day 10 of not getting my…
Currently on day 10 of not getting my €700 i cashed out on the 12/03/2025. Find this a joke as they can take money from your bank in seconds but I'm nearly 11days in and haven't received my money. Would not recommend to anyone.
March 22, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Jamal Sabir,
Thank you for taking the time to share your review and your difficulties. We regret that your recent interaction with our site did not meet your expectations. Please know that we take every piece of feedback seriously, as it helps us improve and provide a better experience for all our players.
Our team reviews each case individually to ensure that concerns are addressed fairly and thoroughly. Your situation is already under review, and we are committed to finding the best possible resolution.
To assist you more effectively, please share additional details regarding your account and the issue you encountered. Contact our support team at support@spinstar.bet so we can look into your case further and provide a personalized solution.
We appreciate your patience and cooperation and look forward to assisting you.
Sincerely,
Spinstar.Bet Casino Team
I have been trying to withdrawal since…
I have been trying to withdrawal since yesterday and keep cancelling it self, I have been trying to contact customer service they have been saying I have a dedicated vip manager I have sent several emails no reply. Very bad support don’t waste your time with this company!
March 19, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Mehmet Caglar,
Thank you for taking the time to share your review and your difficulties. We regret that your recent interaction with our site did not meet your expectations. Please know that we take every piece of feedback seriously, as it helps us improve and provide a better experience for all our players.
Our team reviews each case individually to ensure that concerns are addressed fairly and thoroughly. Your situation is already under review, and we are committed to finding the best possible resolution.
To assist you more effectively, please share additional details regarding your account and the issue you encountered. Contact our support team at support@spinstar.bet so we can look into your case further and provide a personalized solution.
We appreciate your patience and cooperation and look forward to assisting you.
Sincerely,
Spinstar.Bet Casino Team
I did not get my second welcome bonus…
I did not get my second welcome bonus and 75 free spins!
March 11, 2025
Unprompted review
Reply from Spinstar.Bet
Dear jan pannekeet,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issue with your second welcome bonus and free spins. We appreciate your patience as we look into this matter.
We’ve carefully reviewed your situation and have already sent you a detailed response via email. Please check your inbox, and if you don’t see it, kindly check your spam or junk folder just in case.
If you need any further clarification or assistance, don’t hesitate to reach out to our support team. We’re ready to ensure everything gets resolved to your satisfaction.
Sincerely,
Spinstar.Bet Casino Team
I had a terrible experience with…
I had a terrible experience with Spinstar.bet, and I want to warn other players about their dishonest and manipulative tactics. After depositing €20 and receiving a 100% welcome bonus, I played fairly, met all the wagering requirements, and built my balance up to €770. However, when I attempted to withdraw my winnings, the casino only allowed me to take €100 and confiscated the remaining €670 without a valid explanation.
When I reached out to customer support, I was met with constant gaslighting. They kept changing their explanations about why my money was taken, refused to provide any written proof of the rules they claimed to be enforcing, and repeatedly told me to check their terms—yet nowhere did the supposed withdrawal restriction exist. Instead of addressing my concerns, they shut down the conversation by closing the chat, and when I emailed them, I received copy-paste responses that avoided the issue entirely.
Their excuse was that my winnings were capped at five times my deposit (€100), but this rule was never disclosed before I played. If a casino hides key restrictions and only reveals them after a player wins, that is fraud. They tried to make me doubt my own understanding by insisting I had agreed to rules that were never presented, which is a classic gaslighting technique used to manipulate players into accepting unfair treatment.
Spinstar.bet is operating dishonestly, stealing legitimate winnings, and refusing to take accountability. Their customer service is unhelpful and evasive, and they use psychological manipulation to shift blame onto players rather than admit to their unethical practices. I have reported them to gaming authorities and will continue to expose their deceptive behavior. If you are considering playing here, do not fall for their scam. This casino cannot be trusted, and I strongly urge others to stay away.
March 3, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Eve Joan,
Thank you for sharing your feedback. We genuinely regret to hear about your negative experience, and we take all such matters very seriously. Your concerns are important to us, and we want to clarify that we are committed to transparency and fairness for all our players.
We would like to assure you that we are dedicated to addressing your situation thoroughly. To ensure we can look into the details of your situation and provide the support you deserve, we kindly ask that you reach out to us via our support email from the address you used to register your account. This will allow us to identify your case and investigate the matter further.
We are ready to help and we want to resolve this issue as efficiently as possible. If there has been any misunderstanding or miscommunication regarding our terms, we will do our best to clarify the situation and make things right.
Thank you again for bringing this to our attention, and we look forward to resolving the matter swiftly once we receive your email.
Sincerely,
Spinstar.Bet Casino Team
Withdrawels take to long should be…
Withdrawels take to long should be faster like within 1 hour to your bank account like most casinos have.
March 1, 2025
Unprompted review
Reply from Spinstar.Bet
Dear GAME EI,
Thank you for sharing your experience with us. We truly value all our players’ feedback as it helps us improve and serve you better.
We completely understand that timely withdrawals are important, and we always aim to process payouts as quickly as possible. However, it's important to note that the processing time for withdrawals can vary depending on the payment method you choose. Some payment options can take a little longer than others. Additionally, all withdrawal requests are subject to a verification process by our dedicated team, which may sometimes cause slight delays. This process is in place to ensure the security of both your account and funds.
We strive to offer a smooth experience and are continuously working to improve the speed and efficiency of all our services, including withdrawals. Should you have any specific concerns regarding your withdrawals, please feel free to reach out to our customer support team. They will be happy to assist you and provide the most up-to-date information regarding your request.
Once again, thank you for your feedback, and we hope to continue providing you with an enjoyable gaming experience!
Sincerely,
Spinstar.Bet Casino Team
Good so nice!!!!!!!!!
March 2, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Youp Coesel,
Thank you so much for taking the time to share your thoughts with us!
We are thrilled to hear that you had a great experience with us. Your enthusiasm is truly appreciated, and it’s always wonderful to know that our players are enjoying their time at the casino.
We hope your next visit is just as enjoyable and rewarding. Wishing you all the best and many exciting wins!
Sincerely,
Spinstar.Bet Casino Team
I just played since yesterday on this…
I just played since yesterday on this casino. The online reviews and sites where reliable. But now i won 4550 euro’s and my account has been blocked and can not withdraw my money.
I wil change this 1 star to 5 when I get payed.
I will keep updates in here. It seems like this casino is a great scam. Bank in Malta, permit from Costa rica….
When I dont have my money withing 7 days, I Will sue the company. I will start the investegation now about who the owner is and where hé lives.
Bank details:
MT90CFTE28004000000000003521576
Name: Kryptonim sp z oo
We already mailed to the paydopen bank in Malta. They Will give us the owners name and everything.
February 26, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Cornelis Timmer,
Thank you for your feedback and for bringing this situation to our attention. We understand how concerning this experience must be for you and truly apologize for any frustration caused.
To help resolve this issue as quickly as possible, we kindly ask that you reach out to our support team directly via email. Please include any relevant details about your account and the recent transaction so that we can investigate thoroughly and provide a solution.
We take your concerns seriously and are committed to ensuring a fair and transparent experience for all our players. Our goal is to assist you promptly and restore your confidence in our services.
We appreciate your patience and look forward to hearing from you soon to resolve this matter.
Sincerely,
Spinstar.Bet Casino Team
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