Bad experience – crypto gone, no help I transferred crypto, but it was never credited to my account. Contacting customer service is useless – they keep saying you’ll receive an email, but it never ar... See more
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I have been waiting sevral hours now waiting on an email back from your so called support and your live help seems to be "away" the past 12 hours. I know ill get my money but its a scammy way to hold... See more
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VERY, VERY BAD WINNING RATES - DISSASTER. They promiss you very nice tailormade VIP-experience. People please dont make same mistake as I did. Only one-way direction of money, ..... and thats not the... See more
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I’m waiting now already more than 2 days on my withdrawal, the site says withdrawals should be handled within 48 hours, now support says I can take up to 96 hours, so they make there own rules as th... See more
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Company details
Written by the company
SpinStar opende zijn deuren eind 2024 en opereert onder een juridisch advies van Costa Rica. Het platform biedt een gebalanceerde optie voor spelers die zowel een hoogwaardige sportsbook als een grootschalig casino zoeken. De sportsectie is praktisch ingericht, met speciale hubs voor live weddenschappen en Esports, ondersteund door een regelmatig bijgewerkte statistiekmodule en realtime resultaten. Voor high-stakes spelers biedt het platform VIP-weddenschappen tot €1.000.000. Dankzij PWA-technologie werkt de hele site soepel in een mobiele browser, zonder extra software. Aan de casinozijde is er een indrukwekkende bibliotheek van 9.488 spellen van 71 topproviders, waaronder NetEnt en NoLimit City, terwijl het live casino 699 dealertafels biedt. Het platform is VPN-vriendelijk en gebruikt een hybride betaalsysteem; naast euro’s ondersteunt het meer dan 20 cryptocurrencies, waaronder TON, SOL en XRP. Een van de belangrijkste voordelen is de hoge opnamelimieten, tot €250.000 per maand in crypto en €100.000 per maand in fiat. Het 25-niveau loyaliteitsprogramma biedt tot 20% cashback en rakeback op de hoogste niveaus, met 24/7 ondersteuning via chat en e-mail.
Contact info
Netherlands
- support@spinstar.bet
- spinstar.bet
2.8
Average
145 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very good helpfull
February 20, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Natascia Concas,
Thank you so much for taking the time to share your thoughts with us! We’re thrilled to hear that our support team was able to assist you effectively. We truly believe that great customer service is key to creating a positive experience, and it’s fantastic to know that you felt supported throughout your journey.
If you ever have more questions or need assistance with anything else, don’t hesitate to reach out – we’re happy to ensure everything runs smoothly for you.
Wishing you all the best as you continue your adventure with us!
Sincerely,
Spinstar.Bet Casino Team
Nice casino
February 18, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Tiger Tiger,
Short and straight to the point—just how a great review should be! We truly appreciate you taking the time to share your thoughts. It’s always rewarding to hear that players enjoy our casino, and we’re glad we’ve been able to create an experience that meets your expectations.
Of course, we’re always looking to make things even better. If there’s anything specific you love about our platform—or even something you think could be improved—we’d love to hear it. After all, the best gaming experience is built on the feedback of those who know it best: our players!
Wishing you plenty of fun, excitement, and, of course, big wins ahead!
Sincerely,
Spinstar.Bet Casino Team
Reply from Spinstar.Bet
Dear Patrick Jongebloet,
We truly appreciate you taking a moment to share your experience with us! It’s fantastic to hear that Carlos was such a great help to you. Our team is always committed to providing the best possible support, and knowing that Carlos made a positive impression means a lot.
We believe that great service goes hand in hand with a great gaming experience, so we’re always striving to ensure every interaction—whether it’s with our games, platform, or support team—is smooth, enjoyable, and stress-free.
Wishing you exciting gameplay, big wins, and many more positive experiences ahead!
Sincerely,
Spinstar.Bet Casino Team
Always lose
February 17, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Sebastiaan Sprietsma,
Thank you for your feedback. We're sorry to hear that your experience hasn't been up to expectations, and we completely understand how disappointing it can be when things don't go your way.
We want to emphasize that the results of all games are completely random and beyond our control. The games we offer are powered by trusted, licensed providers who use certified algorithms to guarantee fairness. Every outcome is purely based on chance, ensuring there’s no manipulation on our part.
While we all hope for favorable results, luck is the driving factor in these games, and unfortunately, it can be unpredictable. We sincerely hope that your fortune changes soon, and that you'll see better outcomes moving forward.
Sincerely,
Spinstar.Bet Casino Team
Reply from Spinstar.Bet
Dear Jeffrey Niks,
Thank you for taking the time to leave us such a wonderful review! We’re thrilled to hear that you’ve had a positive experience with both the winnings and the service. Our team works hard to make sure that every player feels supported, and it’s always fantastic to hear when our efforts are appreciated.
Winning is always exciting, and we’re happy to be part of your rewarding experience! If you ever need any assistance or have questions, don’t hesitate to reach out.
Wishing you even more luck on your future plays!
Sincerely,
Spinstar.Bet Casino Team
Reply from Spinstar.Bet
Dear Nicolae Iva,
Thank you so much for your kind words!
We’re absolutely thrilled to hear that you're enjoying your experience with us. We're just as excited about the future and are looking forward to providing you with many more great moments ahead!
If there’s anything you ever need or any way we can make your time with us even better, don’t hesitate to reach out to our support team. Here’s to a fantastic journey together!
Sincerely,
Spinstar.Bet Casino Team
Good Casino
This site has many games and a very nice lay out
I like to play here
The People in live chat are really helpfull and nice.
After giving the info they Needed for a withdrawl the pay out is fast...
I Will recommend this site
January 29, 2025
Unprompted review
Reply from Spinstar.Bet
Dear Dennis,
It's awesome to hear that you've had such a smooth experience with us! A diverse game selection, a user-friendly layout, and a helpful support team—those are exactly the things we strive to deliver, so knowing that you appreciate them means a lot.
We're especially glad that your withdrawal was processed quickly after verification. Transparency and efficiency are key for us, and it's great to know they made a difference for you.
Thanks for the recommendation—it truly means the world! Hope you keep enjoying your time with us and that luck is always on your side.
Sincerely,
Spinstar.Bet Casino Team
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