SpinTel Reviews 313

They provide lower lifetime rates for new customers, and clearly don't seem to care for loyal customers, effectively ripping us off by keeping us on their higher rates. Their support is the worst I have ever seen. Their phone support does not work ("There was an error transferring this call") and their chatbots are incompetent and crash - and make it really hard to reach a human support person. Their "account management" webpage doesn't work, as "cancel this service", for example, doesn't even let you cancel the service. Instead, it just hangs there when one presses "Submit Cancellation".

Mobile transfer takes hours not mins. Without a service while I wait for their team to come online

Barely 2months services, when hubby was upset with their service. I was defending them that it will get better but I was sooooo wrong, it got worse with the way their Nokia device kept going on and off, very disruptive. And to crown it for their bad service, I will have to pay to send their non performing device to them.
Spintel not good at all

The worst network ever used, no service in the last 72 hours and no response

Poor internet speeds, upload is the very worst , waiting a whole day to upload 1gb file. Then Speedtest speeds consitently show that they fall short of contracted rate ie deliver 50% of the speed. Talk to customer service online and they just go through their handbook of things to do and then suggest problems are at your end. Miraclulosly afte they put you on hold and talk with their service people full speed occurs, then next day same problem occurs. If i had to guess i would thing they have an automatic throttle in place that their service people can overide but its not a permant fix. I am not sure about that but it sure feels like it. Anyway 1 star because they dont deliver what they are selling and when advised they dont fix it either, Im only on a 6 mth trial so i will go back to my old provider in a few days. I have been with Spintel 3 months and do not recommend.

Would 100% rate -5 stars if I could. Continuously dropping from connection, without internet every second weekend. SPINTEL blames the NBN, yet my neighbours who are not with SPINTEL have 0 service disruptions. The worst provider I’ve ever been with. Customer service use pre loaded responses and delay your complaints by keeping you on hold. Never ever choose SPINTEL.

Avoid Spintel at all costs! This company is an absolute scam. I canceled my account 12 months ago, yet they’ve been harassing me over a $250 modem—even after it took them six months just to give me the return address. Now, they claim they never received it and have slapped a $1,200 default on my account.

I’ve filed three TIO complaints, and Spintel has ignored every single one. When I call, they hang up on me. They refuse to respond to emails, provide no help, and even had the nerve to call me a liar and make assumptions about my gender. Their behavior is beyond unprofessional—it's disgusting.

If you want terrible service, fraudulent charges, and zero accountability, go with Spintel. Otherwise, stay far away.

Been without internet since 21st January.

Called Spintel daily to fix and still no update. Spent 1-2 hours per day calling to sort. No communication or updates provided. Terrible customer service.

Also raised complaint as per their policy (2 day turnaround) and still no response.

I recommend using another provider

dodgy company
they charges me my plan fee differnt every month and when i asked why? they answered the system does this, we dont know,

When Spintel started I join them and was able to have a 2-letter email address xx@ after moving twice the 2nd time they informed me that they couldn't guarantee quality of service in FNQ, so I reluctantly changed provider.
Now i am back with SpinTel and after leaving Telstra, the drama queens of ISP.

ICost wise SpinTel are cheap as chips, and the service, not really used or needed, has been excellent.

Happy to be back and I hope the service remains as good.

Used over a couple years, never had drop outs and when a storm hit and caused some issues, a quick call meant a nbn tech came the next day. Good at least from my experience.

Had to stipulate multiple times I wanted to make a complaint before it was acknowledged with a generic sorry message. A couple of weeks receieved a message stating the ticket was being closed due to not hearing from me. So they did nothing to look into it or respond to my complaint with an actual answer.

I have had an extremely disappointing experience with Spintel's SIM-only mobile plan. In today’s world, I can confidently say that their service ranks among the worst. They appear to be one of the few providers who charge exorbitant fees for exceeding the allocated data limit, yet they do not offer the option to purchase additional data for the plan.

This policy is both unfair and outdated. Their approach feels like an outright exploitation of customers, compounded by poor customer service. I strongly advise against choosing Spintel under any circumstances.

For comparison, providers like Belong throttle your service once you exceed your data allocation and even allow data sharing between services on the same bill. Spintel, on the other hand, charges outrageous rates for overuse and does not allow data sharing, even for services under the same account.

The term "pre-planned robbery" accurately describes their approach. I recommend staying far away from Spintel if you’re looking for reliable and fair service in Australia.

I was on their 25MBPS NBN plan with a six month promotion period of $49 per month. The product delivered was okay, but I received an email after 4 months saying prices will increase, BUT ONLY AFTER THE PROMOTIONAL PERIOD ENDED. However, for months 5 and 6 of the promotional period they charged the increased fee. I complained and thought it was all resolved. However, I left Spintel because it was really hard to get to this point of resolution.
Now that I have left Spintel they have sent me ANOTHER invoice for the increased fees for months 5 and 6.
They are really hard to communicate with via phone and web chat, so they are obviously trying to win by a war of attrition.
For anyone reading this review, FIND ANOTHER NBN COMPANY that is more transparent with their fee structure and is easier to communicate with. You'll thank me.

**Update***
Review changed from 1 star to 3 stars. After posting this review Spintel reached out to me and removed their latest set of charges. It was a tiring experience, but thank you for finally resolving the issue Spintel.

As all the numerous reviews here suggest, this company is horrendous.

I have disconnected my internet with them 2 months ago and they're still sending me bills. Their customer service is practically non existent and no one understands what you are saying.

Ridiculously long wait to speak to an agent about my bill - waited for 1 hour 20 minutes to speak to an agent (both on the phone and via WhatsApp). I’ve included screenshots on WhatsApp so Spintel can ‘verify’ their incredibly bad service.
Spintel charged me $15 international daily fee for a service which I never initiated and never used. There are no calls or data use on my account during the time I was overseas. Agent couldn’t find any use either, but still had to submit a dispute to Accounts dept.
Both issues should be easy to resolve- but obviously not for Spintel.

This is the most abhorrent company I've ever had the displeasure of dealing with. They will charge you for a service that on a previous phone call, was told there would not be a charge. They never answer the phone and when they do, they can’t understand what you are saying. They never return any calls. The messenger service is ridiculous, it will say ‘I can see that your query has been delt with’ when it has not. They will do their darndest to not help you but are quick to take your money, for services not used. DO NOT USE THIS COMPANY, WORST CUSTOMER SERVICE EXPERIENCE EVER. Would give zero stars if I could

I recently had the pleasure of receiving support from SpinTel, and I must say, the experience was exceptional. The support team demonstrated a deep understanding of their work and acted with utmost professionalism and efficiency. My technical issues were resolved quickly, and I was amazed at how swiftly the setup was completed—from the time of the sales call to connection, it took no more than 2 hours. This is, without a doubt, the best service I have ever received from an ISP. I highly recommend SpinTel to anyone looking for reliable and outstanding service. Kudos to the SpinTel team!

I was a customer with Spintel I am keep getting harassment types of bill drspite I have stop services with them . They are not worth it . I have stop their services 3 months ago and they are still sending me bill even though I have returned all of hardware and cancelled their services.

Have been a customer with spintel for only 2 years and I'm already wanting to switch to a different ISP. I DO NOT RECOMMEND ANYONE TO USE SPINTEL. They are many things but a reliable ISP isn't one of those things. They're inconsistent, unreliable, rude, extremely pushy and manipulative. I am constantly having issues with them; the service will go offline out of nowhere almost EVERY single day, which requires us to unplug it and plug it back in to reset the connection. Regardless of the amount of calls we have made to them the issue is still persistent and I am starting to believe it is a tactic they are using to get people to upgrade plans. They are extremely rude over the phone, constant "fees and charges" on top of the normal rate.
I do not recommend this ISP to absolutely anyone. They are utter garbage and they should be ashamed to be calling themselves an internet provider