SpinTel Reviews 313

Very bad experience. Very bad service. Spintel failed to provide an internet service for 10 days during my daughters year 12 exam studying. They have no back up service at all. They still invoice for the service they dont provide. They refuse to refund for the service they cant provide. I had to use a professional service temporarily so my daughter could continue her year 12 studies and asked Spintel to cover the costs due to them not being able to provide an internet service. They refused to cover the costs. They keep refering to thier terms and conditions which basically state they dont have to provide a service but can still invoice you for it. When trying to deal with them, they keep handballing the complaint to other people. So far I have dealt with about 7 people, during the last couple of weeks.
I woud advise against using their service, or non-service as I have found. They wont even tell you when they stop your service. They want you on direct debit so they can keep taking your money, whether they provide an internet connection or not.
A scam is a scheme whereas a person, business or company will take your money without providng a product or service........
Stay clear.

I have been a customer of Spintel for over 10 years and currently have an NBN Internet service and two 5GB data 'sim only' mobile phone services. Spintel has provided a ‘Bundle’ discount, on each of the mobile phone plans, for many years.
I recently received an mail from Spintel which advised that the 5GB 'sim only' mobile phone services were no longer available and would be 'moved' to new 22GB per month plans. I phoned and was advised that my existing ‘Bundle’ discount would continue to be applied to the new mobile plans.

On receiving my latest invoice I discovered that the ‘Bundle’ discount had been cancelled on both of my mobile plans.

I again phoned Spintel only to be advised that I must have been 'mistaken' and misunderstood the information during my first call and they would not be continuing to provide my ‘Bundle’ discount on the new mobile phone plans.

The increase in cost of the 'moved' plans, and the cancellation of my ‘Bundle’ discount, results in a 121% increase in both mobile phone plan charges.

Not my idea of good service or fair practice !!

This company Forward-charges you and does NOT return your money when you stop your service/contract. Eg if you stop on 3rd September, they bill you until 30th and keep the money despite your requests. I had to fetch my charged dollars through the Ombudsman (for services I did not use) - YOU'VE BEEN WARNED!!

I signed up with Spintel, wanting to give this lesser-known company a fair chance. Based on a few positive reviews, I took the plunge. However, after two SIM cards, extra charges, poor technical support, and months without internet access, I’m no closer to having a functioning service.

Now I’m being told I need to pay for another Spintel modem to be delivered. At this point, I’m ready to give up on the company altogether. It’s been a terrible experience — costly and frustrating — with multiple units sent back and forth, SIM cards that don’t solve the issue, and having to rely on a hotspot instead of the service I paid for.

The unlocked Telstra Inseego device I used as a replacement for the faulty Nokia tower worked fine and delivered decent download speeds until the service was cut off. Despite being told everything was fine, the 25 Mbps plan led to blocked service.

After testing with multiple devices, it’s clear the problem lies with Spintel’s service, not the hardware. Customer support offers little help, and you end up paying more than with other providers.

I recommend avoiding Spintel — the service is unreliable, and the support is ineffective. Walk away.

Don't even deserve 1 star - disgraceful service. 19 times disconnected from the NBN, and a 3 hour wait to speak to somebody. Why are they still in business??

Worst experience and customer service with internet provider I’ve had!. I wanted to join Spintel as a new customer but the process ended up being incredibly difficult and customer service was absolutely appalling.
Starting from me lodging my request to connect internet online on Thursday, 28th of November. I got confirmation and trusted the process. Considering there was no internet or any contact with the company on that day, I called. The customer service representative was polite but not knowledgeable whatsoever. She kept telling me that my address doesn’t exist and if sure my address is not (next door units). Yeah, pretty sure I know where I live. Then she checked the land rates document that I’ve uploaded, approved it. Asked me all S/N from NBN box, which I provided. Suggested that it will be escalated to the technician team as the address can’t be found in the system. It was almost an hour phone call. Way too long to be this unproductive.
However, there was no contact on Friday, so I had to call again. And again, customer service representative checked uploaded documents, confirmed my address, said it will be connected over the weekend by a technician team as it’s escalated already.
Monday comes, still no internet. I called again. Another customer representative told me that my order is canceled because I “have not provided valid documents”. When I asked which documents they need, she insisted that they need “lease agreement”. I explained number of times that I don’t have one because I’m the owner or this property and land rates letter from council is more than enough because it verifies my address and name. She kept insisting it’s not enough and not valid, order is cancelled and I need to provide lease agreement. I felt like she does not understand what lease agreement is for. After 11 minutes of wasted time and no resolution offered, I decided to go with another company. I wasted 5 days and heaps of time on the phone with their promise to connect when in fact nothing being done. They also have not contacted me to advise that any additional documents required or that order “had been cancelled”.
It’s by far the worst customer service I’ve received from any internet provider. And I haven’t even connected yet, so no interest to gain a new customer.
Went with another company and was connected in 40 minutes with no issues.
Customer representative Elsa responded in email that they needed those documents for NBN because my address is impossible for find 😂
Somehow other company not only found the address, but also connected everything without collecting unnecessary personal data. With the same NBN that didn’t reject anything.

The service was connected quickly however the connection was intermittent. Several phone calls to Support resulted in them questioning the modem used, after which I purchased a new recommended modem. Week2: The service was still not working even thought I could see Spintel and they could see that the service was connected to them. On week 3, they had an NBN Tech check the service. The NBN Tech apparently resoldered a connection somewhere in the street pillar, and the service was still not working. I did a TraceRoute and again I could not be connected to the Internet so to me it was an issue with their configuration. We tried so many changes at their request but no change to no internet. After a long morning on the phone to them I gave up and cancelled the contract.

The good news was, I contacted Aussie Broadband and arranged for the NBN via their service and within 45 minutes they had the service working with no other changes made to my modem. Spintel only partially credited my account.

We spent days trying to contact and resolve our internet issues. Spintel first reported that everything with NBN was fine. Then days later they reported that NBN had an outage. Therefore they were trying to resolve the wrong issue. Makes me feel like we were lied to throughout the process. This is not the first time we have had issues, around 4-5 times within 6 weeks. It is always hours to even reach someone to help and then hours to step through the resolutions. They clearly have not resourced their help desk appropriately. I cannot imagine they will win awards with what has evolved into industry worst customer service. Spintel is an absolute scam of a service provider.

Ongoing issue with phones. Customer service is up there with the worst I have experienced. They are hoping I just go away. They have made me fork out over $500 for new phones and modems only for the problem not to be resolved and they still maintain it is a modem issue. I have never actually spoken with anyone, they just email the most generic responses back constantly. They are simply terrible

WORST PROVIDER EVER. THEY GET YOU WITH HIDDEN FEES AND CHARGES. I UPDATE MY CARD AND THEY SCREW UP ON THEIR END AND HIT ME WITH 100 IN FEES. WORST CUSTOMER EXPERIENCE EVER. THEY LEAVE YOU ON HOLD ON OVER AN HOUR. DO NOT JOIN AND GET RIPPED OFF LIKE ME

Nothing good about this, online chat was terrible, the customer service line has an awful phone line and the staff are fairly rude, internet speed is slow... Will be changing fast.

I wanted to wait a while before leaving a review but after eight months it's been great. We switched from an overpriced telco *Cough* iiNet... *Cough* because cost of living is getting CRAZY, they having reliability issues and we saw SpinTel were cheaper for the same speeds. At first I was a bit skeptical because I hadn't heard of them before but we switched to the Spintel 100/20 FTTC NBN plan about eight months ago and it's been rock solid. Great price and fast and reliable speeds. I've referred two friends with my refer-a-friend code, they both love it and I get some money off my bill every month which I don't think any other telco offers!?!? Stoked!

moved from Telstra to Spintel as they're cheaper, had issues from day 1 but given them a chance, after 2 bills I kept getting reminders to pay my bill and a Warning email, I have originally set up my Direct Debit and it is working as I received my credit for the 1st bill dispute but here we are 3 bills later and their system does not work and automatically generates Warning emails, Texts and calls. WORSE ISP by far, similar rubbish as TPG, DODO and other horrible providers out there, you're better off paying extra and have LESS headache !!!

Very poor experience- Worst service I’ve ever had. And to top it off, after canceling my account, I apparently had a $54 bill which I was never verbally told about, and 3 months later I found out Spintel has issued a default onto my credit file! If the company had been bothered to just pick up the phone and dial my number I would have paid immediately but instead they just sent some emails (landed in my junk folder) and failed to physically call. It’s 2024 and with the amount of scams out there I feel it’s extremely unprofessional to rely on emails alone. I now have a damaged credit file for 5 years over this silly little $54. Once I learned of the default I called up immediately and requested the default be removed, and Spintel insured me once I paid then they would start the process so I then paid over the phone and since then have never heard a single word back!. Seeking legal support now

I am constantly having to reset the NBN box due to dropouts. Asked for a new NBN box but apparently they can't seem to find any fault and blaming my modem which is not what I have to reset. My modem is not the problem. They have now said they will ask NBN to investigate but if they don't see a problem then there isn't nothing that they can do.
Seriously now considering going to starlink to rid myself of this crap!
Screw you SpinTel
Screw you NBN

Worst service. Make sure you read their unfair “terms and conditions” as they’ll use them against you when you try leaving, even after you have been a good customer over 12 months. I was open to returning, but not anymore.

Awful company to deal with

They used to be ok, not anymore.

This is my very bad experience with SpinTel. Ordered 5G home wireless and signal keeps dropping out. Rang them unfortunately issue can't be fix. So I cancelled. Beware!. You pay for a refurbished modem ( $500) outright and if it's more than 14 days over there will be no refund. You still need to return the modem at your own cost and also get charged $20 they call it "restocking fee". A lot of hidden cost which are not mentioned in the contract. Learned from my mistake and not get con by them.

Spintel used to be a very good provider; not any more!
Slow NBN speeds, as well as some account tech. problems, and their customer service is quite useless.
Lack of knowledge, and no communication among staff, plus no promised followups.
Would no longer recommend; may have to find a new provider!

They are the worst company to deal with. They make it so hard to deal with them and I tried to port my Number to new provider and they blocked the transfer 3 times and then canalled the number

This ia a phone number I have had for my business for 20 years and now have to try and get it back as the loss of business to me will be substantial