I am new to Spirit Casino. I enjoy everything about the casino. The only thing I have not yet experienced is a withdrawal. So I’m not sure how that will go. The customer service is quick and efficient... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The general server speed of the slots impressed me initially, as I don't like alternating speeds of a slots reels when playing. Understanding this positive experience of mine, won't factor into most o... See more
Company replied
This is a real game with real money I've won few times and I did get my withdrawal days later. Really enjoying playing .
Company replied
It is a really good platform with almost every game that exists. And I like the handling
Company replied
3.3
Average
483 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have recently transferred around 13k…
I have recently transferred around 13k with not much back. Until last night when I won 21000😍I’ve tried a withdrawal and really hope it is paid out. I’ve read some bad reviews and now I’m worried
March 22, 2025
Unprompted review
Reply from Spirit Casino
Thank you for your review! If you have any further comments or need assistance, feel free to reach out. Enjoy your gaming experience!
The layout of this casino's website is perfect
The layout of this casino's website is perfect. Everything is simple and well-organized, which makes it really easy to get to the games I want to play.
March 19, 2025
Unprompted review
Reply from Spirit Casino
Thank you for taking the time to share your positive experience.
We look forward to welcoming you back for more exciting games and rewarding moments!
Disillusioned and Disappointed…
The online casino experience has been more of a disappointment than a joy for me filled with frustration instead of excitement.
Playing these games, particularly the slots, has often felt like a losing battle. The rare wins I encounter are fleeting, soon overshadowed by extended streaks of losses that seem almost suspiciously predictable, especially during bonus rounds. Despite investing considerable money, the supposed thrill of the games rarely translates into real enjoyment or satisfaction.
In essence, the promises fall flat, leaving me with little more than a sense of regret for time and money wasted on an experience that fails to deliver on its alluring promises.
March 18, 2025
Unprompted review
Reply from Spirit Casino
We appreciate you sharing your experience, and we’re sorry to hear that it hasn’t met your expectations. We understand that gambling should be an enjoyable and thrilling experience, and it’s disappointing when it doesn’t feel that way. Wins and losses are both part of the nature of casino games, and while some sessions may bring excitement, others can be frustrating.
Our goal is to provide a fair and entertaining gaming environment, and we take player feedback seriously in our continuous efforts to improve. If there's anything specific we can assist you with, we encourage you to reach out to our support team. Your satisfaction is important to us, and we value your thoughts.
Information stays protecte
I was hesitant to deposit money into an online casino, but this one has proven to be very secure. Withdrawals are hassle-free, and my personal information stays protected.
March 10, 2025
Unprompted review
Reply from Spirit Casino
Thank you for taking the time to share your positive experience.
We look forward to welcoming you back for more exciting games and rewarding moments!
This app has made online gaming so much easier
This app has made online gaming so much easier! I can play slots wherever I am, and the performance is fantastic.
March 9, 2025
Unprompted review
Reply from Spirit Casino
Thank you for taking the time to share your positive experience.
We look forward to welcoming you back for more exciting games and rewarding moments!
I love how the bonuses here improve the gameplay
I love how the bonuses here improve the gameplay! My first deposit came with a match and some free spins on a fresh slot game.
March 7, 2025
Unprompted review
Reply from Spirit Casino
Thank you for taking the time to share your positive experience.
We look forward to welcoming you back for more exciting games and rewarding moments!
Following up on my previous review
Following up on my previous review - my $2K withdrawal was approved after a few days, and appeared in my Australian bank account via wire transfer 4 business days later. A legitimate casino, play with confidence.
March 12, 2025
Unprompted review
Reply from Spirit Casino
Thank you for taking the time to share your positive experience.
We look forward to welcoming you back for more exciting games and rewarding moments!
The worst experience on this site
This is the worst casino to deal with. After winning 700 dollars they said they needed verification. I sent license, utility bill bank statement. pic of face.Spoke to chat support confirmed accepted.Waited still nothing. Then Multiple times emails saying rejected. I had to send them again. some were approved. Then they ask for a picture with me holding my ID. rejected,rejected multiple times. Then they tell me my elbow has to show. Sent -rejected multiple times again. Then they tell to send a pic with id ,elbow showing and a note saying hello spirit casino and date. Then rejected had to send it multiple times. then finally I see they were approved. Waited for email of approval. I receive a refund email. We have closed your account and will send your deposit. please send these details. No winnings. and when i ask about the winnings. the same generic email is sent to me. So now I lost out on 700 dollars winning-not sure if ill receive a refund and they have my Id. this is horrible. I have never had this problem with any other casino. This went on from saturday the 8th until this morning when they closed the account.
March 8, 2025
Unprompted review
Reply from Spirit Casino
We sincerely apologize for the difficulties you've encountered during the verification process and understand how frustrating this situation has been for you. We do our best to ensure all verification requests are handled swiftly and smoothly, and we regret that your experience did not meet our usual standards.
Regarding your account, we can confirm that it was closed based on a decision from the casino administration. We understand the impact of this, and we are truly sorry for any inconvenience this may have caused. We value your feedback and take it seriously, as it helps us improve our processes.
If you have any further questions or need more clarification regarding your situation, please feel free to contact us directly. We are here to help and are committed to addressing any concerns you may have. Your trust is important to us, and we want to make sure that we resolve any misunderstandings to your satisfaction.
I've been following some amazing casino…
I've been following some amazing casino streamers lately, and it's helped me shape my approach. From their choice of high RTP games to their betting strategies, I've learned to pick games with better odds.
March 7, 2025
Unprompted review
Reply from Spirit Casino
Thank you for taking the time to share your positive experience.
We look forward to welcoming you back for more exciting games and rewarding moments!
This casino delivers on fast-paced action
This casino delivers on fast-paced action, especially in the live casino. The high-stakes blackjack and roulette tables are my go-to spots.
March 9, 2025
Unprompted review
Reply from Spirit Casino
Thank you for taking the time to share your positive experience.
We look forward to welcoming you back for more exciting games and rewarding moments!
I really enjoy the casino but I spend…
I really enjoy the casino but I spend too much and don't get enough bonuses
March 10, 2025
Unprompted review
Reply from Spirit Casino
Thank you for sharing your honest feedback. We are glad to hear that you enjoy playing on our platform, but we are sorry to learn that you feel the bonuses are not sufficient compared to your spending. All promotions are tied to specific terms and conditions, but we understand that players often value more frequent or varied rewards. Your comments are important to us, as they highlight the need for transparency and balance in bonus offers. We truly appreciate your input and will take it into consideration as we keep improving. If you have further questions, our support team will be happy to assist you.
Free spins promos pop up pretty often
Free spins promos pop up pretty often! Definitely a casino that knows how to treat players!
March 3, 2025
Unprompted review
Reply from Spirit Casino
Thank you for taking the time to share your positive experience.
We look forward to welcoming you back for more exciting games and rewarding moments!
Spirit Casino actually verifies accounts properly
Spirit Casino actually verifies accounts properly, so you know it's a legit place to play. I wouldn't deposit money if I didn't trust it!
February 24, 2025
Unprompted review
Reply from Spirit Casino
Thank you for taking the time to share your positive experience.
We look forward to welcoming you back for more exciting games and rewarding moments!
The games load quickly
The games load quickly, and I've never had a problem with lag. I love Spirit Casino!
February 26, 2025
Unprompted review
Reply from Spirit Casino
Thank you for taking the time to share your positive experience.
We look forward to welcoming you back for more exciting games and rewarding moments!
Won't let you withdraw
This casino has been nothing but red flags from the moment you win. I tried withdrawing funds, was advised needed proof of address. Supplied them with an official government letter with my address, was advised not good enough. Supplied them with a stamped signed verified copy of bank details with address on it. Advised not good enough. I believe that this was a stall tactic as not to honor withdraw, as no other casino I have been with has ever done this.
I finally got myself verified, and attempted a withdrawal, for it to be continuously rejected, when I asked the customer support they advised that it was an "system error".
I gave up in the end after over a week.
I honestly don't recommend this site if you ever want to make withdrawals.
February 27, 2025
Unprompted review
Reply from Spirit Casino
We’re truly sorry to hear about the difficulties you’ve encountered, and we appreciate your feedback. We understand that document verification can sometimes be frustrating, and we’d like to clarify that we have specific requirements when it comes to submitting documents. For example, we do not accept screenshots or scans of documents.
Our support team is always available to assist and guide you in identifying what might be missing or incorrect in a document so that we can quickly proceed with your verification. We are glad that you were eventually able to get verified, as we strive to make the process as clear and fast as possible.
At times, some withdrawals may not be processed due to technical issues on the provider's side, but we are always prepared to offer alternative withdrawal methods to ensure that our players receive their winnings. If this happens, our support team is here to help you find a solution.
We sincerely hope you will allow us the opportunity to regain your trust and resolve any remaining concerns you may have. Your satisfaction is important to us, and we would be happy to assist you further.
This casino is absolutely treacherous. Despicable!
This casino is absolutely treacherous!
I won 5k and wanted to withdraw it, however they proceeded to say that my documentation wasn’t sufficient and didn’t marry up to there approval process. I resubmitted my documents nearly 5 times where each time they replied stating either something was wrong or I had to get an impossible document.
I realised they were never paying me out it was all smoke screens. All lies and a massive scam. If you’re lucky enough to do the research and come across my review prior to transferring money into a Spirit account please listen to me DO NOT attempt to transfer any money into an account, Or please make sure your documentation is verified prior to depositing money, this probably wouldn’t make any difference, they will find every excuse not to pay you out.
After weeks of painful back or forth I decided I didn’t want to deal with the toxicity and put the 5k winnings on black with the intention of loosing(obvs I lost) and shut down the account.
These guys are disgusting I don’t know how they are still running this. I’ve also heard from a few other Australians that the same thing has happened to them.
I hope my review will help deter people from this site. I wish I did a little research prior to depositing money into Spirit Casino.
February 24, 2025
Unprompted review
Reply from Spirit Casino
We sincerely appreciate your feedback and understand your frustration regarding the verification process. Verification is a crucial step in ensuring the security of all our players and maintaining compliance with regulatory standards. Our standard verification process typically requires only three documents: proof of identity, proof of address, and proof of the payment method.
We strive to make our document requirements as straightforward as possible, and we apologize if your experience did not reflect that. It’s important to us that our players have a clear understanding of what is needed for successful verification. Our support team is always ready to assist you in clarifying what may not have met our requirements and guiding you on how to provide suitable documentation.
Good communication is essential, and we want to ensure that you feel supported throughout this process. If you have any further questions or concerns, please don’t hesitate to reach out to our support team. We are here to help and want to ensure a better experience for all our players moving forward. Thank you for taking the time to share your experience, and we hope to improve your trust in our platform.
I’d never use this online casino again…
I’d never use this online casino again as they take your money and then when you win big they don’t pay out, I’d do the verification process and get that all approved before even putting any money into this online casino. Will never use again 🤬
February 16, 2025
Unprompted review
Reply from Spirit Casino
We appreciate your feedback and understand your frustration regarding the verification process. We want to emphasize that verification is a crucial step in ensuring the security of all our players and maintaining compliance with regulatory standards. This process helps protect your account and personal information.
While we recognize that it can be inconvenient, we assure you that our support team is always ready to assist you with any questions or concerns you may have during this process. We encourage you to reach out to them if you need clarification or assistance, as they are here to help you.
Thank you for sharing your experience with us, and we hope to restore your trust in our platform moving forward. Your satisfaction is important to us, and we are committed to providing a better gaming experience for all our players.
Great service
Great service, fast deposits and withdrawals, good support
February 15, 2025
Unprompted review
Reply from Spirit Casino
Thank you for your fabulous review! It’s incredibly rewarding to hear that you had such a memorable time at our casino.
We look forward to welcoming you back for more fun!
Reply from Spirit Casino
Thank you for your fabulous review! It’s incredibly rewarding to hear that you had such a memorable time at our casino.
We look forward to welcoming you back for more fun!
Worst site
Worst site! Dont play on this site! I've deposited close to 10k n this site and i never ever even won once... No withdrawals history coz they're just good taking your money but the games dont pay at all!
February 15, 2025
Unprompted review
Reply from Spirit Casino
We understand your frustration and appreciate you sharing your experience. In the world of online gaming, outcomes can vary widely, and luck plays a significant role in the overall experience. While we strive to provide an entertaining environment, there are times when wins may be elusive, and players may encounter losses.
We encourage all our players to approach gaming with the understanding that it can be unpredictable. We're here to support you and hope for a more favorable outcome in your future sessions. If you have any questions or concerns, please feel free to reach out to our support team.
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