Spirit Casino Reviews 

481
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the wide variety of games available, finding many options to enjoy. Many people also report positive interactions with customer support, noting quick and helpful responses. Additionally, some users experience efficient withdrawal processes and quick payouts. However, some customers also noted significant dissatisfaction with customer service, describing it as unhelpful and providing generic responses. A number of people experienced issues with withdrawals, including slow processing times, unexplained account disablements, or forfeited winnings due to bonus terms. Some reviewers also reported difficulties with account verification and website functionality.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with many customers reporting significant issues with... See more

Website

Consumers find the website experience to be ambiguous, with many reviewers expressing strong dissatisfaction... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing significant... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the wide variety... See more

Refund

Customers consistently express dissatisfaction with the refund process, frequently demanding their money back... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am new to Spirit Casino. I enjoy everything about the casino. The only thing I have not yet experienced is a withdrawal. So I’m not sure how that will go. The customer service is quick and efficient... See more

Company replied

Rated 4 out of 5 stars

The general server speed of the slots impressed me initially, as I don't like alternating speeds of a slots reels when playing. Understanding this positive experience of mine, won't factor into most o... See more

Company replied

Rated 4 out of 5 stars

This is a real game with real money I've won few times and I did get my withdrawal days later. Really enjoying playing .

Company replied

Rated 4 out of 5 stars

It is a really good platform with almost every game that exists. And I like the handling

Company replied


Company details


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3.3

Average

TrustScore 3.5 out of 5

481 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

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3.3

All reviews

(481)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience

March 29, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for your review! If you have any further comments or need assistance, feel free to reach out. Enjoy your gaming experience!

Rated 5 out of 5 stars

Good winnings

Great winnings that came in , when I needed that little extra 😊 very handy

March 29, 2025
Unprompted review
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Reply from Spirit Casino

We’re thrilled to hear that you had a wonderful experience with us.Thank you so much for your kind words!

Rated 5 out of 5 stars

Because this the only page I played…

Because this the only page I played pokies n plenty game to choose from n I love it when I get cash back 😌
Thank you

March 7, 2025
Unprompted review
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Reply from Spirit Casino

We’re thrilled to hear that you had a wonderful experience with us.Thank you so much for your kind words!

Rated 1 out of 5 stars

Play somewhere else

Support are rather rude, couldn't get rid of me quick enough, loyalty bonuses a few and far between and they have no desire to keep loyal players. Deposit bonuses are better elsewhere and the winnings on free spin bonuses are seriously a waste of time

March 29, 2025
Unprompted review
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Reply from Spirit Casino

We’re sorry to hear about your experience and we sincerely apologize if you felt that our customer support was not up to your expectations. We strive to ensure our players feel valued and heard, so this is something we will take into consideration for improvement.

Regarding the loyalty bonuses, we aim to provide various promotions, but we understand that it’s important to make sure they meet our players' needs. We’re always looking for ways to improve, so your feedback is important to us.

As for the winnings from free spin bonuses, we’d like to kindly highlight that the outcome of such bonuses is entirely based on luck, as with any other game element. We understand that it can be frustrating when wins don’t meet expectations, but wins and losses are both part of the gambling experience.

We encourage you to reach out to our support team again if you have any further concerns — we’ll be happy to look into them and provide more information. Your feedback truly helps us grow and continue improving.

Rated 4 out of 5 stars

Good experience

Good experience, nice bonus's payouts are a little slow though taking more than 4 to 5days

March 29, 2025
Unprompted review
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Reply from Spirit Casino

Thank you for your review! If you have any further comments or need assistance, feel free to reach out. Enjoy your gaming experience!

Rated 4 out of 5 stars

Love this site

Love this site. 💯 recommend as they have all the games your bound to love with fast withdrawl times and great support

March 28, 2025
Unprompted review
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Reply from Spirit Casino

We’re thrilled to hear that you had a wonderful experience with us.Thank you so much for your kind words!

Rated 3 out of 5 stars

Grate casino

I like the tournament avents and thier promotions are ok and I like how U can deposit $20 and play on I'd like to C them make a bonus for players that deposit $150 to $300 open to all tables and slots!! I don't like that Thiers no demo feature so we can try new games wene thay are released

March 29, 2025
Unprompted review
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Reply from Spirit Casino

Thank you for your feedback! We're really glad to hear you're enjoying the tournaments and promotions.

We’re also happy to let you know that it is available! To try out a game in demo mode, simply head over to the game catalog, hover your cursor over the game you’re interested in, and you’ll see the “Try for fun” button appear. This allows you to explore new games and get a feel for them before playing with real money.

Thanks again for sharing your thoughts—we’re always looking to improve the experience and your input truly helps!

Rated 5 out of 5 stars

Great job 👏 keep

Great job 👏 keep

March 29, 2025
Unprompted review
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Reply from Spirit Casino

Thank you for your review! If you have any further comments or need assistance, feel free to reach out. Enjoy your gaming experience!

Rated 3 out of 5 stars

Could be a good casino if u make it worth while playing half the time nothing works and u win next to nothing

Don't like how u control what game u can play as would be nice if chance to enjoy the free spins as there no good $ value free spins atleast have some at a $1 a free spin like that way if u actually get a win it's worth the wager as some wagers you got to play back are ridiculously silly if u don't win anything

March 6, 2025
Unprompted review
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Reply from Spirit Casino

Thank you for sharing your feedback. We’re truly sorry to hear that your recent experience hasn’t met your expectations. We understand how frustrating it can be when certain games aren't available or when free spins don’t deliver the kind of excitement you’re hoping for.

Please know that game availability and bonus conditions are set to ensure fair play and are in line with our terms. That said, your suggestions regarding the value of free spins and wagering requirements are completely valid, and we’ll definitely pass them along to our team for review.

We appreciate your input—it helps us improve and create a more enjoyable experience for all players. If you have any questions or need help with your account or bonuses, feel free to reach out to our support team at any time.

Rated 5 out of 5 stars

No hassle great deals great site

No hassle great deals great site

March 29, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for your review! If you have any further comments or need assistance, feel free to reach out. Enjoy your gaming experience!

Rated 1 out of 5 stars

I request everyone not to play here

I request everyone not to play here. They are very unprofessional. They are so wicked. I won 1500$, just because they need to process my withdrawal. They unecessarily helded up and asked me to wait for long. Its been a month. Yet there is no response. They wont refund deposit or withdraqals if you win above 700$.
They all are criminals.
Never ever play here.
For god sake. Let this company shut down

March 15, 2025
Unprompted review
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Reply from Spirit Casino

Thank you for your review, and we are sorry to hear about your negative experience with the withdrawal process. We understand how upsetting it is to wait for weeks without receiving clear updates or your winnings. Your feedback highlights the importance of timely communication and fair payout practices. Please reach out to our support team again so your case can be reviewed properly. Our goal is to ensure that every player feels treated fairly and securely.

Rated 3 out of 5 stars

Hi like my experience so far great…

Hi like my experience so far great games easy deposit and not much trouble receiving my deposit bonuses. I like this site so far

March 29, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you so much for your kind words! We're really happy to hear that you're enjoying the games and that your experience with deposits and bonuses has been smooth. It's always our goal to provide a fun and hassle-free environment for our players. If you ever have any questions or need assistance, our support team is always here to help. Wishing you the best of luck and lots of exciting wins ahead!

Rated 3 out of 5 stars

Site isn’t to bad

Site isn’t to bad, sometimes certain providers randomly stop working out of nowhere and some days they will be working not sure as to why that is but otherwise I love having a wide range of different games to play!

March 29, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for sharing your thoughts! We're really glad to hear you’re enjoying the wide selection of games — we always aim to provide a diverse and exciting experience for our players.

As for the issue with certain providers occasionally not working, this can sometimes happen due to temporary maintenance, regional restrictions, or brief technical glitches. We understand how frustrating that can be, and we appreciate your patience when it occurs. Our team is always working to ensure that all games remain available and stable.

If you ever notice a specific provider or game consistently having issues, feel free to reach out to our support team — we’ll gladly look into it and keep you updated.

Thanks again for your feedback and for being part of our community!

Rated 5 out of 5 stars

Great casino

Loads of games to choose from, quick responses from support and lots of bonuses to be collected. 10/10

March 29, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

We’re thrilled to hear that you had a wonderful experience with us.Thank you so much for your kind words!

Rated 5 out of 5 stars

Had a good win and payout was in…

Had a good win and payout was in account with 3 days. Has a great variety of games and always have people available to chat

March 29, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

We’re thrilled to hear that you had a wonderful experience with us.Thank you so much for your kind words!

Rated 4 out of 5 stars

Great site!

March 29, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

We’re thrilled to hear that you had a wonderful experience with us.Thank you so much for your kind words!

Rated 5 out of 5 stars

Best casino going

March 29, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for your review! If you have any further comments or need assistance, feel free to reach out. Enjoy your gaming experience!

Rated 5 out of 5 stars

Great customer service

Great customer service! Had a small issue with my deposit, and they fixed it right away. That's how it should be!

March 27, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

We’re thrilled to hear that you had a wonderful experience with us.Thank you so much for your kind words!

Rated 5 out of 5 stars

I have recently transferred around 13k…

I have recently transferred around 13k with not much back. Until last night when I won 21000😍I’ve tried a withdrawal and really hope it is paid out. I’ve read some bad reviews and now I’m worried

March 22, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for your review! If you have any further comments or need assistance, feel free to reach out. Enjoy your gaming experience!

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