Spirit Casino Reviews 

481
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 112 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the wide variety of games available, finding many options to enjoy. Many people also report positive interactions with customer support, noting quick and helpful responses. Additionally, some users experience efficient withdrawal processes and quick payouts. However, some customers also noted significant dissatisfaction with customer service, describing it as unhelpful and providing generic responses. A number of people experienced issues with withdrawals, including slow processing times, unexplained account disablements, or forfeited winnings due to bonus terms. Some reviewers also reported difficulties with account verification and website functionality.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with many customers reporting significant issues with... See more

Website

Consumers find the website experience to be ambiguous, with many reviewers expressing strong dissatisfaction... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing significant... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the wide variety... See more

Refund

Customers consistently express dissatisfaction with the refund process, frequently demanding their money back... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am new to Spirit Casino. I enjoy everything about the casino. The only thing I have not yet experienced is a withdrawal. So I’m not sure how that will go. The customer service is quick and efficient... See more

Company replied

Rated 4 out of 5 stars

The general server speed of the slots impressed me initially, as I don't like alternating speeds of a slots reels when playing. Understanding this positive experience of mine, won't factor into most o... See more

Company replied

Rated 4 out of 5 stars

This is a real game with real money I've won few times and I did get my withdrawal days later. Really enjoying playing .

Company replied

Rated 4 out of 5 stars

It is a really good platform with almost every game that exists. And I like the handling

Company replied


Company details


Contact info

3.3

Average

TrustScore 3.5 out of 5

481 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(481)

188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Legit for new Zealanders

June 5, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thanks for your message! Yes, Spirit Casino is available to players in New Zealand. We support NZD deposits and offer a wide selection of games, fast withdrawals, and 24/7 support — all tailored to give Kiwi players a smooth and enjoyable experience.

The Spirit Casino Team

Rated 4 out of 5 stars

Offer bonuses all the time that are…

Offer bonuses all the time that are great, also tons of games to play and the support team is very helpful

June 7, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for the great feedback! We're glad you're enjoying the frequent bonuses, wide selection of games, and helpful support team.

The Spirit Casino Team

Rated 5 out of 5 stars

Spirit casino

Variety of games, generous bonuses and friendly and helpful staff. A good place to play.

June 1, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for the great feedback! We're happy to hear you're enjoying the game variety, generous bonuses, and our helpful team.

The Spirit Casino Team

Rated 5 out of 5 stars

So far so good

So far its been good i use to win alt here but havent in a long time which sucks

April 2, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thanks for sharing your honest feedback! We're glad to hear you've had good experiences overall, even if the wins have been a bit quiet lately — we know that can be frustrating. Wishing you the best of luck ahead!

The Spirit Casino Team

Rated 4 out of 5 stars

Easy enough

Easy enough just get verified, plenty of games to choose from. I haven't won anything yet hopefully a win soon.

June 6, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thanks for your feedback! We're glad to hear the verification was smooth and that you're enjoying the game selection. Fingers crossed for a big win coming your way soon!

The Spirit Casino Team

Rated 5 out of 5 stars

Good casino

Good casino, chats fast at communicating , lots of bonuses

May 5, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for your feedback! We're happy to hear you're enjoying the bonuses and that our chat support has been quick and responsive.

The Spirit Casino Team

Rated 5 out of 5 stars

Great casinos quick cash out no…

Great casinos quick cash out no problems no hassle

June 7, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for the feedback! We're glad to hear you're enjoying a smooth, hassle-free experience with quick cashouts.

The Spirit Casino Team

Rated 5 out of 5 stars

Great bonuses and selection of games

Great bonuses and selection of games . Good casino highly recommend

June 5, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for the kind words! We're happy to hear you’re enjoying the bonuses and game selection. Your recommendation means a lot to us.

The Spirit Casino Team

Rated 5 out of 5 stars

All-round I think it's a great casino…

All-round I think it's a great casino good bonuses a lot of games to choose from to much but good though good chat service over all just a great casino

June 7, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for your honest and positive feedback! We're glad you’re enjoying the wide game selection, generous bonuses, and helpful chat support. It’s great to hear you consider Spirit Casino an all-around great casino.

The Spirit Casino Team

Rated 4 out of 5 stars

They were so quick with responding and…

They were so quick with responding and good games on it

June 2, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for your feedback! We're glad to hear our support team responded quickly and that you're enjoying the games.

The Spirit Casino Team

Rated 5 out of 5 stars

Love the consistency or hitting free…

Love the consistency or hitting free spins. Love the Cashback bonus. Love the display. Awesome customer service. 10/10 recommend this site!

June 7, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for the fantastic review! We're thrilled to hear you're enjoying the free spins, cashback bonuses, and the overall look and feel of the site. It's great to know our customer service has made a strong impression too.

The Spirit Casino Team

Rated 1 out of 5 stars

if there was a zero star i would easily…

if there was a zero star i would easily choose it i deposited 150$ and won 2000$ this casino wouldn’t let me withdrawal it after i had done all my verification then they decided to ban my account so i can’t even log in and for no reason they did didkt even tell me or anything this is just disgusting how they can someone’s money like this

June 6, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for sharing your concerns. We’re sorry to hear about your frustration, and we’d like to clarify the situation.

Your account was reviewed in accordance with our Terms and Conditions (Section 9.1), which allow us to take action if there are reasonable concerns regarding potential policy violations, such as fraudulent activity, bonus abuse, or other forms of unfair play. While we cannot disclose specific details, this measure is taken to ensure fairness for all players.

However, we want to assure you that our team did send you an email notification regarding the closure and requested the necessary information to process a refund of your initial deposit. We always aim to communicate clearly and resolve such matters as fairly as possible.

If you have any further questions, please don’t hesitate to reach out to our support team — we’re here to assist you.

Rated 5 out of 5 stars

I have only good vibes for spirit…

I have only good vibes for spirit casino great deposit bonuses that change each week and monthly special bonuses . Even the occasional free no deposit bonuses . Has many deposit options making it easier to play on this site . Customer service is quick to respond.

June 4, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thanks a lot for the awesome feedback!
We're thrilled to hear you're enjoying the weekly and monthly bonuses — and those surprise no deposit offers too! It's great to know our variety of deposit options and quick customer service are making your experience even better.

Appreciate the good vibes — we're glad to have you as part of the Spirit Casino community!

The Spirit Casino Team

Rated 5 out of 5 stars

Lots of bonuses and quick payouts

Lots of bonuses and quick payouts! Would recommend.

June 2, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thanks so much for your feedback! We're glad you're enjoying the bonuses and fast payouts. Appreciate the recommendation — we look forward to having you back soon!

The Spirit Casino Team

Rated 5 out of 5 stars

Very good casino lots of games lots of…

Very good casino lots of games lots of deposit options and lots off withdrawal options very fair rtp and good layout

June 1, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for this amazing 5-star review! We're thrilled you're enjoying our vast game selection, flexible payment options, and fair RTP – it's fantastic to hear you love the layout too!

Keep spinning & winning!
The Spirit Casino Team

Rated 5 out of 5 stars

Good casino

Good casino

June 2, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thanks for the shoutout! We're glad you're enjoying your time with us. Stay tuned—more exciting games and promotions are coming soon!

Happy spinning!
The Spirit Casino Team

Rated 5 out of 5 stars

Great casino

Great selection of games! And really good deposit bonuses. Haven't had any issues at all. So far no complaints at all

June 2, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

We're absolutely thrilled to hear you're enjoying our game selection and deposit bonuses! It's music to our ears that your experience has been smooth and hassle-free so far. We work hard to maintain this standard, and feedback like yours makes it all worthwhile.

Happy gaming!
The Spirit Casino Team

Rated 3 out of 5 stars

Very good I would play here

June 2, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

We're thrilled you're enjoying your experience! Your satisfaction is what drives us to keep improving. We've got exciting new games and promotions coming soon that we think you'll love. Welcome to the Spirit Casino family!

Happy spinning!
The Spirit Casino Team

Rated 4 out of 5 stars

Really good casino to play on

Really good casino to play on. I've played on a lot of different sites and these guys are definitely one of the best

June 2, 2025
Unprompted review
Spirit Casino logo

Reply from Spirit Casino

Thank you for the incredible compliment! Coming from an experienced player like you, this means the world to us. We strive every day to provide a top-tier gaming experience, and hearing that we stand out among the rest is the ultimate reward.

Keep winning big!
The Spirit Casino Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look