Spitfire Doors Limited Reviews 2

Sadly we have had a terrible experience with this company.

Firstly they quoted us wrong and also told us that they would be able to install within 8-12 weeks. They then said the door would be fitted at a time and nobody turned up informed us that this was moved to a month later. You cannot get a response from them and whenever you email you will get a reply after chasing several times and probably 2 weeks later.

When they finally fitted the door (4 months later) the handle broke within 2 days and had to be replaced / reinstalled. Furthermore, a month into using the door and one gust of wind has pushed it the other way to open and it got stuck and cannot be pushed back through. My husband and I were stuck in our kitchen for 1 hour trying to fix the door and get out.

The people were always really friendly when you do speak to them but the quality of both service and the door is very very poor.

I rarely leave negative reviews, but my experience with Spitfire Doors has been deeply frustrating and disappointing — especially given the premium nature of their products and the expectations I had.
I initially approached Spitfire in mid-2023, seeking a smart front door with remote locking/unlocking features. I was assured these capabilities were supported. The door itself looks impressive, but the installation — carried out by their appointed installer, Chelsea Aluminium — has been nothing short of a disaster.
Here are just a few of the major issues I’ve faced:

Smart functionality compromised: The electrical contact modules were repositioned using packers, affecting their integrity. Despite multiple interventions, the door still fails to lock reliably.
PIN pad not demonstrated: I had to figure out the system myself. To date, I only have one PIN, though it supports multiple users.
Power failures: The door consistently loses power during warm weather, leaving it unlocked. This has happened multiple times over two summers.
Door movement: In early 2025, the door shifted and became misaligned. Despite repeated promises, no one has attended to fix it.
Substandard workmanship: A concealed cable sheath was discovered behind the contact module — described by my home automation engineer as a “cowboy job.”
Zero accountability: Spitfire’s team, particularly Barry and Michael, have repeatedly deflected blame onto my home automation vendor, who has been responsive and professional throughout.

To make matters worse, I trusted Spitfire’s recommendation and awarded Chelsea Aluminium a £150,000 contract for additional work — including curtain walls, windows, and a glass balcony. That too has been riddled with issues:

Manual French doors don’t lock properly
Glass balcony panels fell off during wind — installers used screws anchored only into render and insulation, not the structural wall.

Despite agreeing to pay £500 for a site visit to resolve the door issue, I’ve received no follow-up communication. My family has been left vulnerable with a front door that remains unlocked 24/7.
I expected far better from a company like Spitfire. The product may be premium, but the installation, support, and accountability have been shockingly poor. I would strongly advise others to think twice before trusting Spitfire Doors or their recommended installers.