Sportfish Reviews 

97
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Been using Sportfish for years and my farther as well. And always get fantastic service they go above and beyond to help you and advise when necessary. Good product knowledge. Don’t change it your doi... See more

Company replied

Rated 5 out of 5 stars

Ordered a Greys fly rod on 28/7/26 at 12.45 chose free delivery and received the rod today (29/7/26) wow that was fast, you can’t knock that. The rod was priced at nearly £50 lower than any of the... See more

Rated 1 out of 5 stars

made several orders. items that appear to be in stock online are on backorder every time - i am never informed until the parcel arrives with missing items. ruined a fishing trip where i did not have t... See more

Company replied

Rated 5 out of 5 stars

Snowbee Classic2 Gunmetal 5/6 Reel Really impressed with this reel I've just purchased from Sportfish. Excellent quality at a price a pensioner can afford. Drag is smooth and strong - infinitely var... See more

Company replied

Company details

  1. Fishing Store
  2. Outdoor Sports Store

Written by the company

Sportfish is the ultimate one stop shop for everything needed to enjoy game fishing. Kit yourself out with the latest tackle, equipment & clothing.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(97)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Top company

Top company, fantastic service, I would definitely recommend using them for all your fishing needs.

April 24, 2024
Unprompted review
Sportfish logo

Reply from Sportfish

Thank you so much for the excellent review Lee! We really appreciate it.

Rated 3 out of 5 stars

Hopeless service lots of excuses until shop got involved

Hopeless service lots of excuses

Ordered items needed for a trip paid for next day delivery got a tracking link but parcel not shipped they blamed DPD explained were needed urgently assured would be on a pre 10 by email. No surprise then told would be on a pre 10.30 with another courier .....nothing arrives . In fairness Ashton at the Pall Mall shop took it on and we managed to get UPS to deliver by 11.30 ….really it’s DPD and UPS who should get zero stars and Ashton 5

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

I'm new to fly fishing

I'm new to fly fishing. Danny was very knowledgeable (and patient) and talked me through everything I would need to get going. There was no pressure whatsoever, just good, considered advice. Very wide range of equipment to peruse. I left the store very happy with my purchases and have used the kit since on several occasions and am very happy with the rod, reel, etc. that I was advised to buy. Definitely recommended.

February 24, 2024
Unprompted review
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Reply from Sportfish

Thank you John I will pass on the information to Danny, he will be chuffed.

Rated 5 out of 5 stars

Hardy Aydon 6 piece 9ft 5#…

I bought a Hardy Aydon 6 piece 9ft 5# travel rod. Very nice moderate action and light in the hand. Genuine 5# and works well with Rio Gold. Would be overlined with some lines which a half or 1 full size heavier eg Rio Grande.

Very good price and good service from Sportfish. Recommended

March 13, 2024
Unprompted review
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Reply from Sportfish

Many thanks for the excellent review!

Rated 5 out of 5 stars

First class service and staff that take…

First class service and staff that take the time to communicate with people even if it's only via e-mail, over the moon with my Aydon, a big thank you to all at Sportfish.

March 15, 2024
Unprompted review
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Reply from Sportfish

Many thanks Paul, will let the customer service team know!

Rated 5 out of 5 stars

Superb

Absolutely brilliant great all round fantastic. Great selection great prices great service very helpful nothing a problem only too glad to assist. Mail order quick no fuss simply great. Will look at other items I will be back.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Sportfish 5star + customer experience

Visited Sportfish on Mon 04/03/2024 to be fitted and purchase waders and wading boots.
My customer experience with Danny was out of this world. Nothing was too much trouble, and his knowledge was second to none. In what seemed like a twinkling of an eye I was kitted out with everything I needed. All in all a very positive and pleasing visit.
Good old customer service is not yet dead, not in this establishment anyway. Many thanks to Danny & Sportfish. Rest assured you will be getting my custom again. A rare five star plus experience, in todays take it or leave world.

March 4, 2024
Unprompted review
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Reply from Sportfish

Thank you for the fantastic review, very glad we could help kit you out. I have passed on this review to Danny who will be thrilled with the feedback!

Rated 5 out of 5 stars

Excellent company and always quality…

Excellent company and always quality equipment.
Was looking for something as a one off and Danny was extremely helpful and very knowledgeable.

February 1, 2024
Unprompted review
Sportfish logo

Reply from Sportfish

Thank you Andrew, I have passed on this feedback to Danny who will be thrilled with the review.

Rated 5 out of 5 stars

I have dealt with Sportfish for years…

I have dealt with Sportfish for years the quality of there tackle is second to none orders are extremely well packaged also quick delivery, they are also very helpful if you have questions first class service.

December 28, 2023
Unprompted review
Sportfish logo

Reply from Sportfish

Thank you David! Really appreciate it.

Rated 5 out of 5 stars

Absolutely grateful for the service I…

Absolutely grateful for the service I got very helpfull personal service on the the phone Absolutely 5* service will order again thanks sportfish

December 16, 2023
Unprompted review
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Reply from Sportfish

Thank you Shirley for the wonderful review.

Rated 5 out of 5 stars

Excellent

Taken up fly tying again after 30 years. Great service, good products and speedy delivery. Will happily buy from Sportfish in future.

November 30, 2023
Unprompted review
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Reply from Sportfish

Thank you Alan for the great review. Enjoy the fly tying!

Rated 2 out of 5 stars

There is a fundamental dishonesty about…

There is a fundamental dishonesty about how this company operates.

They invite customers to submit product reviews, but seem to only actually post positive ones on their site.

I've submitted two negative product reviews and they haven't printed either of them. In fact, I can't find a single negative review on the entire Sportfish website!

They list only 5 star Trustpilot reviews on their website ('what our customers think') even though their actual score is below 5!

Incidentally, how does Trustpilot let them do that?

As a retailer Sportish is fine, but I try to avoid using them whenever I can as such basic disingenuity/lack of transparency shouldn't be rewarded.

October 31, 2023
Unprompted review
Sportfish logo

Reply from Sportfish

Hello Steffan,

Thank you for your recent emails regarding the issue with your Hardy fly reel. As agreed, having spoken to Hardy directly and tried unsuccessfully to replicate the problem ourselves, we look forward to receiving your reel so it can be examined for any possible defect.

We do publish negative product reviews on our website, but only after we have investigated the issue directly with the customer. Apologies that in this instance your review was missed. We have changed our process to ensure this won’t happen again.

Kind regards,

Sportfish.

Rated 1 out of 5 stars

Failure to deliver

My item was dispatched on 4th October. Still not delivered on October 17th despite contacting the company last week. Not service I expect from Sportfish. John Odell

October 17, 2023
Unprompted review
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Reply from Sportfish

Hi John, we requested information from you to further assist you as there's no recent order on our system for your name. Please can you respond to this.

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