Bought and returned socks and articles to the store. They gave me a note with some credit to use, NO RETURN OF THE MONEY, EVEN THOUGH THE ARTICLES WERE UNUSED AND UNPACKED. The note to use the... See more
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See what reviewers are saying
Helpful staff when I asked questions and check out was easy. Variety of items was good. One thing can improve better is organization by staff ... less talking to each other and more cleaning up.... See more
After receiving confirmation of my purchase, Sportmaster cancelled my order claiming the price was a mistake on the website. The price was 70% off, not an unlikely price reduction on black friday. Hav... See more
Good morning! The quality of the things that we bought yesterday is excellent! The service is great!!! I advise everyone to visit the store) you will be satisfied!
Company details
Written by the company
Hos SPORTMASTER arbejder vi altid på at forbedre og videreudvikle sortimentet, servicen og rådgivningen. Vi vil være det naturlige valg, når den sports- og motionsaktive del af befolkningen har behov for køb af sportsudstyr og beklædning. I SPORTMASTER kæden sætter vi kundens behov i fokus og derfor stor ære i, at vi giver en optimal rådgivning, så udstyret bliver rigtigt - og kunderne tilfredse.
Contact info
Baltorpbakken 5-7, 2750, Ballerup, Denmark
- 89 87 36 36
- kundeservice@sportmaster.dk
- sportmaster.dk
2.5
Poor
16K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Super service
January 26, 2016
Unprompted review
Super fin
Hurtig levering, manglede bare at man kunne få et byttemærke på så man slap for at skulle ned i butikken for at få et på.
December 13, 2015
Unprompted review
Super hurtig og gode tilbud!
I ordered thursday evening. Items delivered in a GLS store on friday afternoon! 3X2 all november in all the items on the website!
November 23, 2015
Unprompted review
Very fast delivery - perfect.
Very happy with the service and fast delivery.
September 16, 2015
Unprompted review
Experience at Sport master
Sport master has a very good collection and the staffs are also very friendly and easily approachable
August 6, 2015
Unprompted review
Excellent and Quick Service
Quick and excellent service and happy with the quality of products. :)
July 11, 2015
Unprompted review
Super service
April 19, 2015
Unprompted review
år 2015 - stadig ikke muligt at betale med gavekort online
Så svært kan det altså ikke være
April 4, 2015
Unprompted review
Reply from SPORTMASTER
Hej
Jeg beklager, men det er desværre ikke muligt at bruge gavekort online. Det du kan gøre er, at du betiller og betaler online. Når du har fået pakken, kan du returnere den i en af vores butikker og købe varen/varerne igen og bruge gavekortet. Det kan desværre ikke løses anderledes her og nu.
De bedste hilsner
Charlotte
SPORTMASTER kundeservice
A horrible experience in Sportmaste shop in Rødovre Center
I had a horrible experience for almost 2 hours in Sportmaste shop in Rødovre Center last Saturday afternoon (2014-11-30). The Service was extreme bad, the employee didn’t have any idea what the responsibility is and the good service they should provide to the customer. All these have changed the image of Sportmaster brand.
I tried to pay with my gavekort from end of 2013 (Sportmaste gavekort will never be expired until the printing can’t see anymore, told by other shop). The employee (Louise) couldn’t scan this gavekort (which was not expired according to her), and told me that I had to contact with Customer support to find out the reason of not working on Monday.
Q1: I received a gavekort from Sportmaste shop, how could this become my (the customer’s) responsibility to check the reason of gavekort not working.
I insisted that she should contact with Customer support on Monday, she tried to find any excuses to not to do until 30 minutes later.
One of the experienced employees continued to handle this case since I was very angry about the attitude Louise had even she said all the time that she was trying help me. But this experienced employee was tried to find unbelievable reasons of the gavekort not working – gavekort could be locked and gavekort system has been changed…etc without looking into the problem, and he even SHOUTED on me during the discussion.
Q2: Which kind people is this experienced employee? Have he learnt how to talk to the customer?
1 hour later, when Louise tried the again to show what she did was correct from another payment machine, but then my gavekort was working…. She blamed the machine of course!!! Both the old employee and Louise didn’t give me apologies at once until I requested and discussed, they didn’t admit the horrible service they gave to me.
The way of their behavior was terrible!!! They have destroyed image of sportmarste!!! How can sportmaster allow this kind bad service???
IT system problem can not be the execuse.
I was wasted 2 hours by them and received this horrible service! How can I NOT inform others? No more shopping in Sportmaste shop in Rødovre Center, unless something is improved.
December 1, 2014
Unprompted review
Reply from SPORTMASTER
Hi
Could you please sent us a photo of your gift card on kundeservice@sportmaster.dk. Then I can check what the problem is.
Kind Regards
Charlotte
SPORTMASTER kundeservice
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