Bought and returned socks and articles to the store. They gave me a note with some credit to use, NO RETURN OF THE MONEY, EVEN THOUGH THE ARTICLES WERE UNUSED AND UNPACKED. The note to use the... See more
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See what reviewers are saying
Helpful staff when I asked questions and check out was easy. Variety of items was good. One thing can improve better is organization by staff ... less talking to each other and more cleaning up.... See more
After receiving confirmation of my purchase, Sportmaster cancelled my order claiming the price was a mistake on the website. The price was 70% off, not an unlikely price reduction on black friday. Hav... See more
Good morning! The quality of the things that we bought yesterday is excellent! The service is great!!! I advise everyone to visit the store) you will be satisfied!
Company details
Written by the company
Hos SPORTMASTER arbejder vi altid på at forbedre og videreudvikle sortimentet, servicen og rådgivningen. Vi vil være det naturlige valg, når den sports- og motionsaktive del af befolkningen har behov for køb af sportsudstyr og beklædning. I SPORTMASTER kæden sætter vi kundens behov i fokus og derfor stor ære i, at vi giver en optimal rådgivning, så udstyret bliver rigtigt - og kunderne tilfredse.
Contact info
Baltorpbakken 5-7, 2750, Ballerup, Denmark
- 89 87 36 36
- kundeservice@sportmaster.dk
- sportmaster.dk
2.5
Poor
16K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Sportmaster waves
Sportmaster waves: I bought shoes for my ten years son. The shoes were really really really bad in quality. One hour of using them In his birthday inside gave wears.
The employee was unskilled that she uses my time to explain to me that the shows were not used indoor. Rather of your useless and wrong guessing, please check the quality of your product this is absolutely so unprofessional. She was a manager, give me a break!!!!
Bad quality and unprofessional staff.
February 29, 2020
Unprompted review
Reply from SPORTMASTER
Hi Mohammad,
Thank you for your feedback!
Im sorry to hear about your experience at the store.
Could you please send us some shoes at Kundeservice@sportmaster.dk.
Looking forward to hear from you.
Have a pleasant day!
Best regards
Patricia // SPORTMASTER Customer service
Very good offers and super fast delivery
Very good offers and super fast delivery! Orders arrived the next day. Thanks.
January 28, 2020
Unprompted review
God kvalitet og hurtig levering.
December 27, 2019
Unprompted review
I bought a running shoes in Sportmaster
I bought a running shoes in Sportmaster (Strøget). Before paid I asked if I can return the item if I’ll take without the box, he was really nice to me (now I know that he just pretended) and I got the answer that is no prob just the shoes has to be the same as new and I must have receipt.After one week I decided return the shoes and guess what? That guy started telling me that he didn't say anything (he just lied to me) and maybe I misunderstood. I was shocked .They said they could not do anything about it and that is just so unfair!! They promise anything before selling the item and when they do they just let the client down when we need. I will never buy anything on Sportmaster!!!!
December 18, 2019
Unprompted review
Reply from SPORTMASTER
Hi Erika,
Thankyou for your feedback!
Im sorry for your experience in the shop, and of course would like to help you as far as possible.
If you contact us at kundeservice@sportmaster.dk, I will make sure to talk to the store about a solution to this.
Im looking forward to hearing from you!
Happy New Year
The best greetings
Patricia // SPORTMASTER Customer Service
Hurtig Levering og super god service.
December 4, 2019
Unprompted review
Mega god service.
December 2, 2019
Unprompted review
Hurting levering
November 28, 2019
Unprompted review
Super service
November 18, 2019
Unprompted review
I bought a Nemeziz Messi 18.1 FG/AG…
I bought a Nemeziz Messi 18.1 FG/AG football boots for my boyfriend for Christmas last year. He has been using only on artificial grass and the shoes sole went off. He went to Sports Master Frederiskerg to try to change the shoes or get the money back, because when I purchased the shoes they told me that if something happen we could return within 2 years. And guess what happened? They said they could not do anything about it and that is just so unfair!! They promise many things before selling the product and when they do they just let the client down when we need. I will never buy anything on this shop again.
September 25, 2019
Unprompted review
Reply from SPORTMASTER
Hi Camilla,
We're very sorry that you feel misguided by the store and they didn't want to accept your reclamation.
We would really like to reevaluate the boots. Please send us a picture of the boots to kundeservice@sportmaster.dk.
We look forward to hearing from you.
Have a nice day.
Kind regards
Sabrina // SPORTMASTER Customer Service
Good experience.
Always a good experience, fast, accurate delivery, just that the size was too big and had to return for exchange.
September 9, 2019
Unprompted review
Reply from SPORTMASTER
Hey Justin,
Thankyou for your feedback!
I'm glad you had a good experience and that your return course was as it should be.
We look forward to serving you again, either online at SPORTMASTER.DK, or in our physical stores.
I wish you a really good day.
The best greetings
Patricia // SPORTMASTER Customer Service.
On of the worst on-line shoping experiences
small sizes
error on delivered products
too many emails
bad customer service
slow delivery
no return options in Sportmaster shops
September 8, 2019
Unprompted review
Reply from SPORTMASTER
Hi Carles,
Thankyou for your feedback!
I regret that your experience about your order online at SPORTMASTER.DK has been bad.
Of course, we take your review seriously and optimize wherever we can.
Unfortunately, since your goods can only be purchased online and entered into a special agreement, you cannot return in our stores. However, we would like to help you match the price so you can enjoy the goods in the correct size and at the same price as first.
Please feel free to write to us at kundeservice@sportmaster.dk and we will take a look at the case and try to give you a better experience.
We look forward to hearing from you.
Wishing you a really good day.
Best Regards:
Patricia // SPORTMASTER Costumer service.
Service i top.
August 9, 2019
Unprompted review
super god service
July 8, 2019
Unprompted review
I received my items in two days
I received my items in two days. Quick and efficient, I have never had a bad experience with sportmaster.
June 2, 2019
Unprompted review
Reply from SPORTMASTER
Hi Liliana,
Thank you for your review.
Im glad to hear that your experience with SPORTMASTER is quick and efficient.
We are looking forward to see you online, at SPORTMASTER.DK or in our stores again.
Have a pleseant day.
Best Regards
Patricia // SPORTMASTER costumer service
Nobody knows where is my packet ..
Nobody knows where is my packet ... useless service
May 29, 2019
Unprompted review
Reply from SPORTMASTER
Hi Andrei
Thank you for your review.
Please contact our customer service so we can get your order informations and help you with your order. You are welcome to call us 89 87 36 36 or send a mail to kundeservice@sportmaster.dk. Please inform that you have written to us at Trustpilot.
Best Regards,
Guldane
SPORTMASTER Customer Service
very bad
very bad. l bought tshirt and they send used one dirty,creased and there is blood inside no mark no sticker. l wrote custumor service they said send it back we will show it our houseware?? l send you photo how is the tshirt..people shouldn't buy anything from you.it a your mistake you send used things and you said send it back so then l will wait 1 more mounth?
May 18, 2019
Unprompted review
Reply from SPORTMASTER
Hi Erdogan,
Thank you for your review.
I’m very sorry you received a dirty, used t-shirt. That is certainly not close to the standard that we strive to deliver.
We will of course try to solve this unfortune situation as quick as possible.
If you haven’t received a solution by email regarding the photos you sent, I would appreciate if you had time to call our customer service, so we can turn this bad experience to a hopefully better one.
I hope we already turned this experience in a positive direction, otherwise I’m hoping to heat from you.
I wish you a lovely evening.
Best regards
Emma // SPORTMASTER, Kundeservice
Balance board
Hi, we ordered balance board but due to not properly covered srew the board was a bit corrupted and obviously there was missing a tool for changing halfballs. We were advised from call center to go to any store to deal with it so we went there. At the store they changed the board with no problem but they did not know anything about missing tool so we left the situation as it was because when we wanted to return the product snd order new one we wouldn't have got our money for transportation back. So we were a bit disappointed from the customer service and return policy at your company. But the product itself is a good quality and we are satisfied with it. Kind regards Hana
May 6, 2019
Unprompted review
Reply from SPORTMASTER
Hi Hana
Thank you for your review.
I'm sorry, if you have received a damaged product. It's good to know, that one of our shops has helped you with this.
The shipping costs are not refundable and will not be refunded when you return something from your order.
If you have further questions, please contact us at kundeservice@sportmaster.dk.
Kind Regards
Mia
SPORTMASTER kundeservice
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