Sports Direct Reviews 

Can’t give zero why not? 1 star seems far too generous for these clowns. I bought 2 balls from a bin saying £28 for 2, however when I went to pay I was charged 34 and was told this is because the balls are different sizes?!? Anyhow as my boy wanted them I paid it. Got home and one ball was punctured so back I went and this time when I wanted to swap I was told I have to pay an additional £1 can you believe it?! I ask why and was told by this store person that the ball was not part of the deal and would cost another pound even though come from the same bin. I asked to see a manager and was told that both are on a break. So for a quid I paid it not to disappoint my boy. SD are extremely poor at customer service, sorry that’s not true they don’t have any customer service. This is what happens when you leave kids to run the shop. Stay away from SD and in particular Portsmouth. Now on JD will be getting my custom. Absolute s***

Ordered a pair of mens trainers when they got back to my house found out the code started with ld on further inspection found out they were ladies took them back to Cortonwood and was told I had to send them back on line managers name Emma no one else would tell me there’s now on line with sidak and still very rude telling me I need to pay for the post worst service ever

I sent back 13 items and they said I only returned 2. My refund was supposed to be 97£ and it was 25£.

DO NOT BUY, Sports direct did not refund me therefore stole 72£ from me.

Rubbish company

Bought a coat size 11-12yrs. Order confirmation came through as 10-11yrs. Figured I made a mistake to returned it (at my cost) and ordered again. Same thing happened. Sports Direct refuse to believe there's an issue between what's advertised and what's delivered. As a result, I'm £20 out of pocket for delivery and returns costs, no coat that fits my son and just credit notes. Utterly awful company

I took a pair of trainers back to the store. I brought them from Solihull. They would not exchange the size of the footwear for the next size up because I had not got a receipt. The shoes are in perfect condition. They have all the labels on. they are in the original box, with sports direct labels all over it yet they still would not exchange the size. I will not shop there again. It is disgusting. The shop just kept spouting policy. We must have a receipt. I explained that they were in perfect condition. I even showed them they were not interested in helping to sort this out. I didn’t want to refund. I just wanted the next size up, they could not be bothered, I hope people read this and shop elsewhere

Goods got lost, after three weeks and getting hacked linked with Evri site and bank account compromised apparently have refund due. Cannot speak to a person and customer services message at night so clearly based overseas. I will never buy anything again from sports direct. If it goes wrong you have no hope

Sports Direct is a poor, poor shop. Always looking for more ways to squeeze a few more pennies out of each transaction for themselves. The product quality is, at best, poor and, at worst, terrible. The quality just seems to keep getting less while the price seems to get more. Maybe it’s just me but I can’t really see the point in buying inferior quality…even if it is a few measly pounds less than the alternatives available. I’d rather spend a little more and get quality that will last. Buy cheap, buy twice or thrice I think the saying used to be. No truer words in the case of sports direct!

Sports Direct Return Policy is a nightmare. There is no way to contact them. Why can't the parcel be returned in store? They have just complicated things

I ordered runners online but when they arrived they were too small. They arrived in only plastic packaging with no shoebox. I returned as I wanted a refund. They took 5 weeks to process and looked over them in the warehouse. They sent them back to me to say they cannot accept them as they packaging was missing even though I sent them back in what they came in. I contacted them on email and have now been told they cannot take them because it is passed the 28 day refund period. I bought a lot of stuff from them over the years and never had trouble up to now. This is a disgrace that they will not assist in a genuine case.

If I could put no stars I would....
First pair of shoes I brought a while ago arrived a size bigger, gave them to my daughter.

My second purchase, trainers arrived one shoe was a size 5.5 the other 6.5. It has taken me endless emails to get my full money returned and still waiting for £5 I had to pay to return them. Now being offer 20% instead....I will never be purchasing anything from them again. Every time you email someone new answers the email. Stalling tactics all the time. Do not buy from this site.

worst company to order online.Made an return, had to pay to return of the item by a service that they provide, it say´s that was delivered but they don´t find package. Their response is an automatic response that every day is the same, and till now i didn´t receive any refund neather an resolution of the problem.

Disgusting - returned an item and they have told me it’s been worn - unworn item - never been worn - haven’t even been away yet and they are not claiming this will not be refunded . This is shocking behaviour and I want a refund
Won’t provide me with a escalation process and keep sending me the same replies

I want a response

I have never come across a worse customer service in my life. They actually go out of their way to be unhelpful.

1 item missing from my order. Have spent 1000's with them but when there's a missing item, it's 100% not their fault as their quality system is infallible. Fault lies with either courier or me but they will take the couriers side 🙄. Will be closing my account with them today.

I feel deceived by a High Street Store after purchasing 2 sports tops in Jan 24. I returned both items, in original packaging, with labels attached in brand new condition for a refund as they were not suitable. Sports Direct returned 1 item in brand new condition with labels attached and advised they could not refund this due to being in poor condition (which clearly it wasn't in poor condition). I have not received a refund for the top they have kept and cannot get any sensible answer from the customer service team and now nearly 2 months later I have not received a penny of my £28.00 spent with them!!!! I am literally exchanging emails with a different person each time providing photographic evidence of the top in perfect condition and they literally will not accept responsibility for this disgraceful customer service on their part. What is going on Sports Direct?I'm left wondering why you are behaving in a manner reminiscent of a scam company.

Ordered on 15/02, and paid £10 for next day delivery. 7 days later and nobody knows where my parcel is. Getting no answer on live chat or emails. Keep getting told I'll hear back in 48 hours, but never do. Evri are just as bad at not getting back to you. Had to fight to get a £5 refund for delivery. Raised a complaint but that hasn't been acknowledged. Shocking customer service, AVOID!!!

Returns don’t exist unless the item is faulty and I bet they’d still not accept it. They will only give you a voucher or exchange. The item I had in my possession less than 24hrs but you can’t have your money back as it’s not company policy. Another example of the owner being a profit grabbing self absorbed individual. Disgusting. I’ll never shop here again.

I returned an item that was too small after downloading their return label. After enquiring it turns out there label sent it to H+M or some such place. Then they have a system to not deal with it. No human to talk to. They just wear you out!!

Never again! 0 refound bad policy and staff from walthamstow. They refuse to give q name, only supervisor duty manager involve GDPR for bage name (I explain him what means this). Dont buy anymore !!!!!

Sports direct bought old companies and rebranded them as their own. They pay their workers bad money too. They are greedy fat bloke company.