Sports Direct Reviews 

A very big thank you to the staff at Sports Direct The Lakes Rushden, especially Lee, the manager.
This was an issue with their online service who refused a refund, having sent the wrong size boots to my son, (he is 6.5 they sent 3.5). Royal Mail said they had returned them, Sports Direct online said they hadn't received the returned boots. Stalemate and my son was £62 down.
Lee contacted online services and resolved the situation. It had taken since January 4th to resolve this with constant emails to different people. Great to have the support of the company despite the time taken.

What, no ZERO STARS option? - which is what these scammers deserve.
Dispute for nearly two months, upwards of 20 messages to “customer service” with a different person responding using same cut and paste nonsense every time.
They sent wrong item, refuse to refund despite photographic evidence, and refusing to refund for an item I sent back.
I cannot believe this company is allowed to continue trading under UK law, read the reviews and run a mile.

One star is generous. My 82 year old mum ordered a Christmas present on line. Delivered by evri when she was out but was not there when she got home. She rebought item in store and requested a refund in accordance with the law. Sports direct have been fobbing her off for a month. Now going to small claims court. This company is an utter disgrace

Appalling customer service!
Faulty item that was refused return even with evidence from the manufacturer themselves that the item was faulty!
3 trips to store, store referred to online customer services, online Cs can't deal with it, referred back to store, then to stores area manager. Store refuses to give area manager details for further escalation etc etc. Overall experience = Absolutely dreadful service.

Online service extremely poor sent wrong order wrong address don’t answer emails

Worst service ever, ordered a pair of shoes on 21st Jan, estimated delivery 28th which is way more than any other provider and you are paying for delivery. Today is 29th and there is still no sign of delivery or any updates. And I have no way to reach out to find when the order will be delivered. I would have cancelled but can’t as they don’t offer refunds either. Never buy again!

I will never shop at Sports Direct again, here is why.
1. You have to pay for delivery no matter how much you spend.
2. If you buy a faulty item from them the problem is yours not theirs.
3. They will not replace a faulty item if you buy online, you have to order it again and pay for delivery again.
4. You can't simply return items to store after buying online.
5. My refund in the form of a voucher can only be used in certain sections of the shop.
6. Customer service is a joke.

Appalling Service! Will never be using this company again! Ordered 2 pairs of joggers, received only one. Raised a query straight on arrival, was asked for pictures of parcel and missing item???!!!. Provided pictures! Was told that the item has been registered by the scan machine at the packing facility and definitely sent to me?! Is it another Horizon malfunction? :-( . And, in the end, was basically called a liar for £15 joggers! Wow! Sports Direct! What an experience! Never again!!!

Would not give sports direct 1star
Spent £10 postage on 2pairs or boots ordered size bigger
Still to small cost me £10 to send boots back not my fault there sizes are not accurate tried to contact customer services it’s not possible will never buy from them again
If SD are reading this my order number is
SD40000107058409 and SD40000107058156 have a good hard look at what you are selling and try your
Products on before you send them to us

Very bad experience, no customer service at all , u will be mad by finding the customer care service , no live chat , my money has stucked

Took my money, not all items were delivered. Told me that all items were packed. Nothing more they'll do, no refund, no replacement.
Avoid, never use

DO NOT WASTE YOUR TIME!! DO NOT PURCHASE ONLINE! THEY ARE IMPOSSIBLE TO CONTACT WHEN TRYING TO RETURN AN ITEM. THEY WILL NOT ALLOW YOU TO RETURN IN STORE OR RECIEVE A REFUND EVEN WITH A PROOF OF PURCHASE. THE WEBSITE IS COMPLETE SH:TE AND A WASTE OF TIME.
CUSTOMER SERVICE IS NON EXISTENT SO NO HELP THERE.

THE TRAINERS WERE BROUGHT AS A GIFT, AND ON A GUEST ACCOUNT. CANT ACCESS THE QR CODE NEEDED TO RETURN THE ITEM BECAUSE ACCORDING TO THE WEBSITE IT DOESNT RECOGNISE THE ORDER NUMBER OR EMAIL OR LAST 4 DIGITS OF PHONE NUMBER.

SO NOW I AM STUCK WITH A PAIR OF TRAINERS THAT ARE TOO SMALL AND £105 OUT OF POCKET.

SHOP AT JD SPORTS OR FOOTLOCKER INSTEAD, THEY NEVER GIVE THIS MUCH HEADACHE.

Do not waste your money buying anything from this company. They will try and make things as difficult as humanly possible when you need to return something that's faulty and as soon as you complain even about how difficult they are being, they will leave the chat. They are just not worth the hassle. I will never ever use them again.

I wouldn't even give 1star! Take your money yet have no customer service, no morals, and no conscience.

Just tried to return a faulty pair of Adidas trainers to your Rushden Lakes store, they keep having the velcro come undone causing my 3 year old to fall over.

Only worn twice and with proof of purchase.

So called Assistant Manager by the name of Lee (wouldn’t give me his surname - said his payroll number of 353720 would suffice) acknowledged the fault but refused a refund just stating that they don’t refund for faulty velcro?!

How is that correct?! How is that any type of customer service?

Told nothing will happen in store and I should email customer service.

Judging by all the reviews and comments online that will be pointless.

Bought items on 27 dec from Croydon Purley way retail store with my children aged 12 and 10. Was advised at the till I could get a refund if bought back within 28 days. On 2nd Jan went to store to return items that did not fit me well. Store manager Craig out rightly said he doesn't refund but can exchange. I told him I was advised i could return it for a refund. He heard my 10 year old son stated about the refund and wasn't willing to even listen to my child and alleged my child was making it up. Craig asked me to seek help online with customer service and not at the store even after purchasing the item from the store directly. Upon searching online for reviews the customer service is as bad as the store. Spoke to many customers who walked in that store that day and they too agreed sportsdirect is wrong and should refund it. 1 item (electric toothbrush) was bought opened from the store and other 2 items (trousers) I did not even look at it properly reason after trial at home being its unfit for purpose as they did not have a trial room. Tags all intact. Receipt of £50.83 (8 items in total) The manager accused me of opening the item (electric toothbrush) which was in a damaged packaging when purchased (as was the last item displayed on shelf). I gave him the benefit of the doubt to check the cctv but he wasn't ready to.
Tried to contact the customer service over the phone (standing at the store) and 11 calls were made from 1439h and no response.
Also showed the manager the rules thats mentioned on sports direct.com web page as below.
"If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below)."
How do I get my hard earned money when the goods I bought is not fit for purpose ?

Michael James Wallace Ashley and management of Fraserburgh Group should get more involved in the brand and make it easier for customers to get their refund.
Customers walking in your store earns their money by hard work and not by cheating others like your store does.

You need to follow what you write on your Web page.

"QUESTION - Can I return an item?

ANSWER

We do our best to ensure all of our customers enjoy a happy shopping experience with SportsDirect.com however occasionally you may need to return an item."

Avoid this brand at all cost and the management definitely need to be trained with commonsense.

I have been in dispute with Sports Direct since my order dated 27th November. I received my parcel however two sets of running socks were missing. It took days to get a reply which was then escalated to a thorough investigation a reply between 4-24 hours was specified. Days later I emailed them only to be told that the items had been picked, packed and delivered by courier and that was the end of the matter. I have since been back and forth only to get the same response. I am not a liar or a thief and asked them to provide their proof, which has gone unheard.

Jamie at your Rushden lakes store excelled himself today, firstly, dealing with our complicated return and secondly, dealing with my frosty nature ( as my husband Informs me). Jamie was calm and put all his knowledge and experience to good use to get the job done. He is an asset to your company and many others who have staff who cannot cope in certain circumstances. Great job.

Second order I’ve made and like the first had a damaged item. Ridiculously hard to get hold of them and then they expect you to pay for a return. I will not be had a third time. I will never buy from sorts direct again no matter how good the price might seem as it’s not worth the hassle. For a company as big as them I’ve never known service as bad anywhere else I’ve ever shopped.

I don’t want a credit note. I want you to refund the money I paid for item that was too small. I can’t use your credit note in other shops and my money is now tied with you and you don’t have the product that i want. Won’t be buying from these Scammers or their other shops anymore.