SportsBreaks Reviews 107

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I’ve used SportsBreaks twice and both were hassle-free and great experiences. Most recently, I visited the new Everton FC stadium. The company advised me in good time that the date was changed, and... See more

Company replied

Rated 5 out of 5 stars

Great venue and food. The whole booking process and organisation was first class and would highly recommend it. The view from the seat was also first class. Something I’ll definitely be doing again in... See more

Company replied

Rated 1 out of 5 stars

Extremely inflexible cancellation policy which means even if a fixture moves months ahead of the game the company will keep a large proportion of your money if you can no longer attend. They did very... See more

Rated 1 out of 5 stars

Overpriced, prices increase all the time. How they justify almost £1000 for everton v palace (Feb 2024) is just ridiculous. 2 rooms at Holiday Inn express and 4 footy tickets. This similar package was... See more

Company replied

Company details

  1. Sport Tour Agency
  2. Tour Operator
  3. Travel Agency

Written by the company

SportsBreaks specialises in delivering unforgettable sports travel experiences to many of the world's most exciting sporting events including domestic and international football match breaks, premier league football, international and domestic cricket, formula 1, rugby, nfl and many more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

107 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Very good!

Almost everything was perfect. Saw Tottenham vs Sporting.
Very good service and I got the tickets as promised. The only thing that was a bit misleading was that I could collect the anytime day travelcard at a tube/train station which was not true. Asked one guy working in the tube and he said it worked only in train stations. Then it worked so I am still very pleased with the whole experience. Thank you!

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Just back from the Italian GP in Monza…

Just back from the Italian GP in Monza with my son.
Fantastic service, coach transfer was first class, all reps lovely, friendly & available especially when we lost our bearings trying to find the coach on the first day.
Already planning our Silverstone trip for next year. Would definitely recommend & look forward to using your services again.
Thanks so much 🙏

September 10, 2022
Unprompted review
Rated 5 out of 5 stars

5 Star service …

Absolutely fantastic company to deal with, needed to try and rebook a match due to needing an operation they could not have been kinder or more helpful highly recommend.

August 3, 2022
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Susan,

Thanks for your feedback! We appreciate your kind comments, and we will share with the wider team.

Many thanks
Chelsea

Rated 1 out of 5 stars

Bad Customer Service

Got tickets for the Man U vs Chelsea game towards the end of the season. Game got moved and we had requested a refund but have still yet to receive the refund after numerous calls and emails. It’s difficult to call because every time it’s an international call. The customer service has been terrible when we have made calls.

July 19, 2022
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Justin,

Thanks for your feedback above. Our friendly contact centre team is open Monday - Friday between 8.30am-7.00pm, and Saturday between 8.30am - 6.00pm.

We do not have any outstanding requests from last season, please can you send us an email including your booking reference to hello@sportsbreaks.com and we will look into this for you?

Alternatively, please feel free to contact one of the team using international dialling code of +44 333 2309 115.

Many thanks
Chelsea

Rated 5 out of 5 stars

Chelsea vs wolves

Chelsea vs wolves

Amazing experience, great seats, great hospitality for a really decent price! Will definitely be using sportsbreak again!

May 8, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Man Utd v Brentford break

Had a fantastic couple of days with my daughter which included the Old Trafford museum and tour and match tickets v Brentford. Booking two nights away plus the match tickets was so easy to do with Sportsbreaks, with updates and arrangements regards any fixture changes handled in a prompt, professional and hassle free way. Thanks again Sportsbreaks. Would definitely recommend and use again.

May 7, 2022
Unprompted review
Rated 1 out of 5 stars

Really poor customer service

Really poor customer service, the people that answer the phones are rude and so unhelpful, would never go with this company again

April 25, 2022
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Maddie, thanks for your feedback and disappointing 1* review.

Please could you provide me with some more information so I can look into your complaint independently? Please send your feedback to customer.feedback@sportsbreaks.com and include your booking reference, with as much detail as possible.

Many thanks,
Chelsea

Rated 1 out of 5 stars

Not trustworthy- selling 3rd tier…

Not trustworthy- selling 3rd tier tickets for 2 tier prices and then try to tell you that the stadium numbering is incorrect… awful service.

April 19, 2022
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Dagmar,

Thanks for your email. I'm sorry to read your review and disappointing 1* score.

Please could you forward your feedback to our Customer Feedback Team who'll be able to look into your complaint further?

customer.feedback@sportsbreaks.com

Please ensure you quote your booking reference and as much detail as possible.

Many thanks,
Chelsea

Rated 5 out of 5 stars

Went to United v Norwich game

Went to United v Norwich game. Everything was great got my tickets around week before the match. The hotel was great. I will definetlly use it again next season and i would highly recommend it to you.

April 17, 2022
Unprompted review
Rated 5 out of 5 stars

Liverpool…

I’ve just returned from a two night break which included tickets to Liverpool v Watford and would not hesitate to book again! I must admit I was a little anxious booking with the cost but there was no need to worry, the communication is excellent and the tickets all arrived on time. When I had to telephone with a query the person I spoke to was really helpful and friendly. Would definitely book again!

April 3, 2022
Unprompted review
Rated 5 out of 5 stars

Good experience

I've bought a package for Manchester United vs Watford plus Hotel Brooklyn. All good. The tickets and voucher arrived via email a few days before the event. Seats were good, the hotel was great.

February 28, 2022
Unprompted review
Rated 3 out of 5 stars

Gave our hotel rooms to someone else

Bought West Ham vs Man U tickets for my boyfriend. Got all the details and even called to confirm with the hotel that the room was booked as i was worried from reading these reviews. All seemed ok. When we got to the hotel sportsbreaks had given our room to someone else and changed it into their names. We had the option of paying upfront for a new room and trying to get a refund from sportbreaks. As we couldn't afford this we left it and am currently trying to get a refund for the room. The match tickets were fine, but it ruined the weekend as we had plans the next day and had to drive home instead. It seems very hit and miss with this company. Also you cannot contact them over the weekend as they are closed which seems strange considering most of their events are at the weekend. I have contacted customer services and will see what the outcome is.

[AMENDED] Customer service have been very helpful and quick and have offered me a full refund for the mistake made

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

Bought a trip to Man Utd v West Ham for…

Bought a trip to Man Utd v West Ham for me and the kids. Kept me well informed re when tickets and hotel
vouchers would be arriving. Also provided emergency phone number in case any thing went wrong on trip (which it didn’t). Hotel was great and let us check in early before the match. Match seats were great also. I’d definitely recommend.

January 23, 2022
Unprompted review
Rated 1 out of 5 stars

No support from customer service

I was unable to make a trip from Germany to see ManU due to COVID travel restrictions. Contacting the customer "service" 2 weeks before the game they were completely unwilling to help! After all, the seats and hotel rooms stayed empty and I have spent the money for nothing!
Very bad customer support!

December 31, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE. ROBBERS

My husband used this site with great hesitation and regret as we were desperate to get Manchester United tickets for his Christmas, which was proving extremely difficult on the official members site. He eventually gave in and used sportsbreaks, only for us to be able to manage to get tickets at an absolute fraction of the cost on the official manu site. He tried to phone to refund and the most they would offer was as 25% refund, meaning we were loosing over £300. He was 40minutes outside the 24hr cancellation window, and they would not budge or offer us anything else in exchange.

Do not recommended, do not use. Apart from awful T&C’s designed to catch you out, the customer service was atrocious.

December 21, 2021
Unprompted review

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