Sportsdirect Reviews 265

very poor service and shopping experience
Here is my order number APPSD40000133330966
I didn’t receive my parcel and reported my issue to the customer service but they just ignore my complaint! It has been 2 weeks for waiting a reply for my product!

Cannot change the language when you order on the website (not intuitive at least). Even the mails for the order you’ve made are only in dutch..

I ordered an item over a month ago, and the delivery was confirmed lost by their own carrier. Despite this, they are refusing to issue a refund, claiming they are still waiting for “information” from the courier. This makes no sense — the parcel is already confirmed lost, and I have no control over their internal communication.

Customers should not be punished because a company cannot sort things out with its delivery partner. Keeping my money for an item I never received is completely unacceptable.

Avoid at all costs — poor customer service, no accountability, and extremely frustrating to deal with.

The website is sportsdirect.be but my items shipped from the UK. The website promised delivery by 31st March (4 working days) but it's 3rd April and the tracking shows it's just crossed the border to the Netherlands.

Update: I received my parcel on 7th April, no extra duty taxes or anything. So, everything is fine and I'm pleased, I would put 5 stars but the website being Belgium based without clear information that it will be shipped from the UK was more than a bit unnerving for me.

Paid for Express Delivery. Your promise was delivery 30/3. DHL now advise delivery anytime 31/3. I changed arrangements from today to tomorrow to be available for your delivery. Kindly give me a delivery time with a maximum time-slot of 1 hour.

Very delayed delivery

No information on the whereabouts of what I ordered. The tracking says it is still in customs, over a week after it was supposed to be delivered. I wanted to order from Belgium, to avoid customs, but SportsDirect ships from the UK. This was not clear when you order from a website with adress .be.

Worst ever webshop! My order was shipped, did a 3 week tour around Europe, 1 week pause in a warehouse and being returned to sender without noticing me. When I contacted client support they informed me the package was on his way back. After replying with the question why this happened I got the reply from a helpdesk employee ‘not to reply on their mail’ and he/she closed the ticket. Never seen before!

Excellent experience

Went to get click & colle t.
Saw two footballs 2 for £10 ( grandkids).
Got home ,and looked at the receipt.. to find out been ive been over changed.
Tried calling ,the phone wasn't being answered..
So another journey to sort out..
Cost of living ...thanks Sports direct .

Good quality

and exelent service.. I got no regrets orderring from this site..

Product was as described and as on the pics.
Good follow up with tracking. No problems whatsoever!

That's a great sports store with good prices, excelent products and a huge diversity.

I am very happy with the products and prices on your website. The only two things that are a bit problematic is the chaos in the 'size'-filter (UK shoesiszes, size 'Large' and size 'L' and size 'Groot' (large in Dutch.
I also noticed that the translation into dutch looks a bit google translate. e.g. Crewsocks is translated as "people working on a boat"-socks. But these are minor issues. The 'size'-filter would be a lot more efficient if it would be cleaned up.

It's a shame that we paid for an extra delivery option worth 12 euros, as the item was needed for a birthday, and that the item did not make it on the day indicated on the website. While we understand this is the responsibility of the courier as well, eventually it's what was published on sportsdirect website that makes us purchase the extra money for express delivery. I will not be ordering again.

I got the wrong shoes bruh like what 😞

Incompetent and misleading customer service.

I selected the correct delivery option at checkout. When the parcel went missing, customer service immediately blamed me and insisted I had selected the wrong option, despite having no evidence.

Only after repeated contact did they contradict themselves and admit their records did not support what I was originally told.

This was clear gaslighting rather than genuine customer support. No ownership, no accountability, and no urgency to resolve an issue entirely of their making.

Avoid.

SD40000130851568 is my order number for a gift card for Christmas. It has been requested for delivery by email. It has not been delivered. It was ordered 23 rd December with the intention of visiting after Christmas sales. There is no way to get help as the Contact Us is a maze of useless advice articles. I requested a refund and the site declined this saying "Not possible after 5th January". We use Sports direct a lot. Feel totally let down