Sport Tickets Office Reviews 373

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers found the ticket purchasing process easy and appreciated the good communication from the company, with some receiving their e-tickets in a timely manner, sometimes even just hours before an event. Some users highlighted positive interactions with customer service representatives who were polite and helpful. However, a significant number of people were dissatisfied with the refund process, often waiting much longer than the promised 20-25 days, with some experiencing difficulties in receiving their money back. There were also numerous complaints about tickets not being delivered, sometimes even after customers had traveled for the event, and concerns about ticket pricing and availability. The pricing was also a point of contention for some, who felt it was excessive.

What people talk about most

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers report significant frustration and... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the easy service, great... See more

Price

People report negative experiences with price, often citing high and unexpected costs. Customers frequently... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers report a complete lack of response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 5 out of 5 stars

My son (16) and I had an absolutely fantastic experience in Anfield on Saturday. I booked Premium tickets back in August as I had promised to take him to see his team Liverpool play. Alex from Sports... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.4

Average

TrustScore 3.5 out of 5

373 reviews

5-star
4-star
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1-star

Replied to 22% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Didn’t receive my tickets till 1 day…

Didn’t receive my tickets till 1 day before the game. Tried many times to call the helpline which I never end up getting through to. The tickets were a surprise gift to my dad and uncle who have been hardcore fans since kids. In the end they couldn’t go due to living far away and having such short notice a waste of 170pound.

November 27, 2023
Unprompted review
Rated 4 out of 5 stars

Ticket order confirmation

Ticket order confirmation - it was ok! Quick response to emails by support team - it was also very good!
There is definitely no tracking at what stage the implementation is. Perhaps some sort of machine would be helpful for monitoring. A lot of stress and fear that there will be no tickets.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered two tickets for Manchester…

Ordered two tickets for Manchester United Vs Newcastle United in the EFL cup. I was a little concerned because of a few negative reviews but my experience was perfect. Live chat worked well whenever I had a question. Quick and helpful communication when date had changed. E tickets arrived the day before via email. Also, very good value for money, will definitely come back for more. Thank you very much!

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Better than we could have expected

We were really sceptical about buying tickets from here for the first time but we had nothing to worry about. Communication was great and tickets arrived a couple of days before as promised and we were even given an upgrade which was a lovely surprise. We emailed a few times as we were nervous about getting the tickets and the responses were so quick and helpful. We even had an email on the night of the match checking we got in to the stadium ok. Highly recommended and will definitely use again😊

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Make sure you check the small print…

Make sure you check the small print paid a lot of money for tickets and the seats not together ,feel i paid over the top i cannot use this service again

November 1, 2023
Unprompted review
Sport Tickets Office logo

Reply from Sport Tickets Office

Many thanks for your review.

As you can see form our website and terms and conditions read and accepted before purchase Sport Tickets Office is leading re-selling platform for secondary tickets and marketplace for world's most popular football events. All prices are subject to seller's discretion and may be above or below face value. And for more than 2 tickets please contact us for confirmation if you wish to be seated together before making the payment. All the information is available on the website and we suggest to familiarise yourself with terms and conditions before making the purchase. We always guarantee 2 seats together for any match and any category and if you require 6 seats together this had to confirmed from our side before purchase in order to find appropriate allocation for you, as usually club is issuing seats in pairs. And by the way your tickets were 4+2 SAME BLOCK only 10 seats apart, so team tried to put you as close as possible together already without your request and there were no calls or emails last night from your side if there were any issues getting into the stadium, as we would have helped immediately.

Best,

Robert

Rated 5 out of 5 stars

Superb communication

Superb communication from start to finish. I made an initial enquiry via the Live Chat function before booking tickets. Advice was quick, courteous and I felt fully informed making my purchase. The booking process was quick and easy. We had additional requests for our booking, which I made via email and the team were fantastic. Prompt responses every time and again, I felt fully informed and reassured. Tickets also arrived in the timeframe advised. I even had an email on the day of the event to ensure everything was okay! Will definitely be using this team again and would highly recommend, fantastic customer service.

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Chelsea game

e-tickets, prompt reply via email, operative assistance, helpful instruction

September 27, 2023
Unprompted review
Rated 3 out of 5 stars

I saw Atletic M-Real M

I saw Atletic - Real Madrid.
Alway difficult if not impossibile to find tickets.
I paid in total 220£ for a 90€ seat, very far from the pitch and to the side. Everything went fine with ticket and the customer care was excelent!

September 24, 2023
Unprompted review

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