Sport Tickets Office Reviews 373

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers found the ticket purchasing process easy and appreciated the good communication from the company, with some receiving their e-tickets in a timely manner, sometimes even just hours before an event. Some users highlighted positive interactions with customer service representatives who were polite and helpful. However, a significant number of people were dissatisfied with the refund process, often waiting much longer than the promised 20-25 days, with some experiencing difficulties in receiving their money back. There were also numerous complaints about tickets not being delivered, sometimes even after customers had traveled for the event, and concerns about ticket pricing and availability. The pricing was also a point of contention for some, who felt it was excessive.

What people talk about most

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers report significant frustration and... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the easy service, great... See more

Price

People report negative experiences with price, often citing high and unexpected costs. Customers frequently... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers report a complete lack of response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 5 out of 5 stars

My son (16) and I had an absolutely fantastic experience in Anfield on Saturday. I booked Premium tickets back in August as I had promised to take him to see his team Liverpool play. Alex from Sports... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.4

Average

TrustScore 3.5 out of 5

373 reviews

5-star
4-star
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2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

First EPL game

Bought the tickets day of the match. Not only did they have a constant communication with me on how the tickets would be delivered but they upgraded me for free and my seats were incredible. You pay a bit of a premium but for foreigners looking for tix this was a terrific way to buy them. Thank you!

August 10, 2024
Unprompted review
Rated 1 out of 5 stars

Euro 2024 Tickets

Ordered two sets of two tickets for the Euros 2024
Had the first pair for the first game fine
Second game had an email 4hrs before game to say we were not getting them but they could supply if we paid another £675 per ticket
I declined and accepted a refund, had an email to say i would get refund within 5-20 working days
Despite several emails and live chats (they never answer phone number) I just keep getting "we will pass to our financial team"
Still waiting today and its 9th August

June 26, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM !!

SCAM !!! Total SCAM
We bough tickets for Hungary- Scotland in Stuttgart , and 2 hours before the match they send us an email letting us know that they don't have our tickets.

June 23, 2024
Unprompted review
Rated 4 out of 5 stars

received the tickets for Scotland…

received the tickets for Scotland Switzerland with 1 day before - which is per their terms but makes the customer nervous of course! - anyway good seats although it was in with the Swiss fans even though the order was for scotland end- because I knew the Swiss fans would be good craic we didnt argue. So they did deliver - so all good.

June 19, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM !!

SCAM !!! Total SCAM
We bough tickets for Italy - Albania in Dortmund , and 4 hours before the match they send us an email letting us know that they don't have our tickets , 4 hours before the match, so we flew and booked an hotel for nothing !!!

June 15, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Do not buy tickets from Sport Tickets Office. We were scammed and they do not reply to our e-mails.

May 19, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Bought Kop stand tickets for Liverpool - Wolves (last game of the season and goodbye of Jurgen Klopp).

We only received our tickets under 1.5hrs before kick-off, which evidently made our experience very stressful. Communication was very unprofessional.

The cherry on top of an overall terrible experience: the tickets that we eventually did receive were "Anfield Road Stand" (cheapest places), and not in the Kop as we had paid for.

May 19, 2024
Unprompted review
Rated 4 out of 5 stars

FA Cup final Man city/Man utd...

FA Cup final Man city/Man utd...
2 tickets paid 2600.00.. fantastic tickets pitchside row 2 block143 seat 261 could not have been better, well worth it. drove to london with no tickets but as promised got Eickets at 11.30am kickoff at 15.00
believe me at 2 and a half grand down with no tickets stuck in the traffic on the m1 at luton with my little lad i was sweating it, but they came through, Robert in support top bloke emailed them and responded to all my panic emails, would have been 5 star if got 24 hrs earlier , so buy your tickets will come to you at the last minute.. would i use again, yes i would.

May 25, 2024
Unprompted review
Rated 4 out of 5 stars

Expect getting tickets 2 hours before the match but you’ll GET IT!

I was so nervous about getting tickets even 2 hours 20 mins before starting the kick off. It was Tottenham vs Arsenal match so it was the hottest game and hard to get tickets. I had trust on Robert even if I saw all the reviews here . Communication was great and follow up is great so if you expect to get the ticket a few hours before the match and relax little and go to the stadium on the day of the match. I’ll assure that you’ll get it so please don’t be super panic about that like me. I flew all the way from the states, so I would be super disappointed if I didn’t get it but we had great seats and I appreciate Robert and the team. I’m saying is you’ll get it so trust yourself and the process even if it’s so painful and I aged like 5 years so.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

Good stuff!

Everything went fine, the team was very kind and responsive, we got the tickets on the day of the game (which was a bit scary) but I would recommend them 10/10!

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

Complete Ripoff!!!

I purchased 3 tickets for the real madrid vs Barcelona game, the tickets were meant to allow us a seating in a decent section which cost us around 550 euros each. We were shocked to learn that our seats were actually in the last rows and completely different from what we purchased. What’s even more frustrating is the customer service representative’s attempt to outsmart us by stating that the tickets were actually an upgrade of what we purchased previously, when clearly they’re not. The tickets amount was clear on the copy itself (175 euros).
We were really disappointed by this outcome and the customer service’s reply and the fact that he blocked me right after the game. This is complete ripoff!!!

April 21, 2024
Unprompted review
Rated 1 out of 5 stars

Scam and huge let down in service

I did purchase a ticket for the game between real madrid and barcelona I took the category B ticket they charged me 400 pounds for the ticket and 120 pounds fees and the surprise was that they Gave a 175 euro ticket gate 63 sector 707 row 11. It was a very bad experience. Not recommended and I can provide all the documents

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

We had a great experience

We had a great experience! We ordered tickets on a Thursday for a Monday Premier League game. When Monday arrived, I still hadn't been sent the tickets, but I emailed and got a response immediately with the tickets attached. Robert from Sports Ticket Office even sent an email before kick off to check in that everything was ok with the tickets. All of our seats were together and we had a lovely time.

April 15, 2024
Unprompted review

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