Sport Tickets Office Reviews 373

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers found the ticket purchasing process easy and appreciated the good communication from the company, with some receiving their e-tickets in a timely manner, sometimes even just hours before an event. Some users highlighted positive interactions with customer service representatives who were polite and helpful. However, a significant number of people were dissatisfied with the refund process, often waiting much longer than the promised 20-25 days, with some experiencing difficulties in receiving their money back. There were also numerous complaints about tickets not being delivered, sometimes even after customers had traveled for the event, and concerns about ticket pricing and availability. The pricing was also a point of contention for some, who felt it was excessive.

What people talk about most

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report not... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers report significant frustration and... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the easy service, great... See more

Price

People report negative experiences with price, often citing high and unexpected costs. Customers frequently... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers report a complete lack of response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only downside was that we were worried we wouldn't get our tickets, I ordered them one month before and got them on the day of kick off after sending an email. Plus side, my tickets to Anfield were u... See more

Company replied

Rated 4 out of 5 stars

was very concerned about the negative reviews - applied for two tickets for the Arsenal v Athletico Madrid game on the 21st October 25 as no luck through the ballot or elsewhere - was promised electro... See more

Company replied

Rated 4 out of 5 stars

Brief but good informations, E-Tickets 8hrs before the beginning of the event.

Rated 5 out of 5 stars

My son (16) and I had an absolutely fantastic experience in Anfield on Saturday. I booked Premium tickets back in August as I had promised to take him to see his team Liverpool play. Alex from Sports... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

We are die-hard football lovers and obsessed about the football just like the way you are! Book your Football match tickets to watch your favorite club competing for the trophy securely online now at Sport Tickets Office. We’re every football lover ultimate destination for choosing the right tickets at the right price. With demand soaring high for every UK football tickets, we advise you to book your seat at the earliest convenience possible. We will give you affordable seats in the stands based on your preferences. UK-based customers will receive tickets via Royal Mail Special next day guaranteed delivery only. Non-UK clients will receive tickets via courier post, will advise on delivery times beforehand. Book now and reserve your football tickets in United Kingdom - London to enjoy the match live in action!


Contact info

3.4

Average

TrustScore 3.5 out of 5

373 reviews

5-star
4-star
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1-star

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Responsive and helpful

Good communication. Queries were responded to almost immediately. Tickets arrived in good time. All worked perfectly.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

AC Milan

Was in Lake Garda on holiday and tried getting tickets for AC Milan. Used Sport tickets and got 2 tickets for me and my son. Was nervous however had great communication and reassurance from Robert. The tickets arrived the night before and I received email asking if j was in the stadium OK. Thanks again will definitely use in future!

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

I was delighted to use sports tickets…

I was delighted to use sports tickets office for my Liverpool match tickets and they we're brilliant in emails and communication throughout the whole process. They emailed me on the evening of the game to make sure my friend and I got into the stadium and to make sure everything was okay. I'll definitely be using them again for future games.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Liverpool Vs Man City

Was abit nervous as I didn’t receive my tickets till the day before matchday but the customer service team was quick to respond to my emails and did put me at ease. What an experience it was

March 10, 2024
Unprompted review
Rated 5 out of 5 stars

Hi..purchased 4 tickets for Liverpool…

Hi..purchased 4 tickets for Liverpool Europa league home game march 14th..communication from the off was first class.. nothing seemed to be a bother..great seats and even had all 4 seats together.. I was a bit apprehensive at start purchasing of any online ticket site.. but my experience with yous guys has settled that.. will 100% be back in future.. thanks again to Robert and the team at sportticketoffice .. 👍👍

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

i was kept updated as to when the…naploli v barcelona

i was kept updated as to when the etickets would arrive,, had the reassurance i needed as had gone to italy to watch a match and tickets come through last minute.but had been given a 100% guarentee they would be there in my inbox via email before the game... i panic so pestered them .they even text me to say.hope your enjoying the game. Robert was amazing and i now know its common to get tickets last minute. so will be more relaxed at next one...the barcode scanned fine on my phone.so whole experience was alot easier than 1st thought.

February 21, 2024
Unprompted review
Rated 4 out of 5 stars

tickets arrived two days before and…

tickets arrived two days before and were in allocated area if a little near the back(second from back row, good view but takes ages to get out. Expensive but needed three together so thats probably why.
Thanks, my grandson loved his first game.

February 17, 2024
Unprompted review
Rated 4 out of 5 stars

Good Experience

Good Experience. Tickets came through the day before the match. Good communication. Will use again.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

We had a big problem I thought I bought…

We had a big problem I thought I bought 2 tickets for Old Trafford I only had one I contacted Robert to ask for his help he managed to get us 2 seats together and said he would try sell the 1 ticket for me. This guy could not do enough for us I can not recommend him enough he saved our weekend Thanks Roby for all your help Peggy

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

The tickets arrived 2 days before the game, the experience was awesome i recommend the website to buy tickets for a match.

February 4, 2024
Unprompted review

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