SpotOn Reviews 599

Chris Jones has been amazing in taking over my account. I could not be happier to finally have someone taking care of my account/business needs with SpotOn.

I have been with Spoton for 7years and decided to leave because they are irresponsible and have 0 support. Got charged $1000 from them, i checked with my bank and it come from the same account which deposit money to my account every month and all they answered was they didn’t know what is going and gave me bunch of different numbers to call and try to figure it out by myself. Dont sign up if you dont want to loose your money for no reason

Stevens Rolles is a stand up guy! He genuinely cares about his customers and goes above and beyond to take care of their needs.

Stevens Rolles is the absolute best! Always here to help!

I had my quarter account review on April with Chris Jones. I'm so happy he is the one who handle my account, he is very professional, helpful and patient.

I can see easily how he cares about his clients.
Happy working with SpotOn because of him.

Krystle Simms! Our go to. Helpful, kind, observative and thorough. 10/10

I've been working closely with SpotOn for over three years now. Krystle has been incredible. And I can tell that internal restructuring for your company has been taking place and has been extremely effective in providing support to our team here at Tailwind. So happy to have Krystle be apart of it. So, thank you!

Krystle Simms is an amazing account manager!! With us having five locations she’s been amazing since becoming our account manager. Krystle is always available to assist with BOH, Reports, Dashboard, Loyalty and I’m sure a few other things I’m not naming that she’s helped us with. If she’s not readily available she makes the effort to reach out and handles the issue in a timely manner.

If only there were negative stars.
The programming is clumsy and not easy to navigate.
The "customizations" are useful...when they work.
We were overcharged for more than a year for services we never received.
You cannot perform refunds *at all* on the same day of service...what???
The list of issues is too numerous to iterate here. When I finally had the opportunity to discuss them with a "department head", I was basically told that I am either lazy, stupid, or both.

I would rather use a pencil and paper and Venmo than deal with these people.

Morgan Feane has been an absolute lifesaver as our SpotOn client manager! Whenever we encounter a problem or need assistance, Morgan is always there with a swift, knowledgeable, and friendly solution. Her expertise and professionalism are truly remarkable, and their positive attitude makes every interaction enjoyable. We are incredibly fortunate to have Morgan on our team, and we couldn't be more satisfied with the outstanding support they provide. Thank you, Morgan, for going above and beyond!

Kaley is attentive and professional. She is down to earth and genuinely cares about the succes of her clients.

Nola Wynn was not only very friendly and knowledgeable, but also offered me additional information I will be able to use to help better train my staff with our SpotOn system. It is always a pleasure having the opportunity to chat and work with her.

Santiago Luque has been assisting me navigate this new system and has been extremely helpful as well as informative. He has followed up and stayed in touch with me closely and is helping me to expand avenues to help our restaurant.

Chris is amazing. He makes every call feel light and has answers to all my questions.

Outstanding Client Success Manager – Highly Recommended!

I had the pleasure of working with Krystle Simms as our Senior Client Success Manager at SpotOn, and I can confidently say that her expertise and dedication made a significant impact on our restaurant's operations.

From the very beginning, Krystle Simms demonstrated a deep understanding of our needs and provided tailored solutions that streamlined our POS system. Their proactive approach, responsiveness, and ability to troubleshoot any issues ensured that our team always felt supported.

I wanted to shout out Morgan Feane specifically. She has been a blessing to my business and experience at SpotOn. The system was a shaky ride for a while, but she came in and made me feel like my issues mattered. She was very attentive and patient with my issues and helped me 10 times over.

Enjoyed how SpotOn is interested in helping my company grow.

Santiago reached out to me to go over some reporting and other functions of Spoton that were never reviewed by anyone from your team before. I look forward to our next meeting to discuss online ordering and delivery maintenance.

Nola was incredible! amazing with follow up and very helpful. So grateful for her assistance!

Chris Jones was very knowledgeable and helpful. He was able to give me guidance towards services that will benefit my business.