I love the fence! Works flawlessly. The only thing I'd love to see is being able to have narrower borders at times. Because of the broader warning areas I have to be a little more creative at creatin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This system is great for us. We have had one dog on it for almost three years now and have added a second dog. Any collar issues we have has, Spot On has helped us out in a timely manner. Currently we... See more
Company replied
We love the freedom of knowing our dog has over 2 acres-including some wooded areas-to roam, but is contained. She is still getting to know her boundaries, as it is a large area, but the system seems... See more
Company replied
This is a great product with a super support team! It was super easy to set up in our wooded 6 acre lot. We tried less expensive brands with no success as we could never get consistent service due to... See more
Company replied
Company details
Written by the company
SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.
SpotOn’s Five Star Guarantee
Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
This includes:
[90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.
[Accident Forgiveness]
Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
[Free Dog Training]
Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.
[1 Year Warranty]
Covers manufacturing defects.
[Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.
Contact info
Manchester, United States
- 1.603.488.1504 or 1.833.952.1960 (toll free)
- support@spotonfence.com
- spotonfence.com
4.2
Great
632 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mainly good
Overall, it's good.But it's not always consistent. There are sometimes that it won't register when the dog goes over.The fence line for a while, I think it's mainly because there's very, very little cell service where we live.
April 1, 2026
Reply from SpotOn Fence
Thank you for your review of the SpotOn collar. Cellular service has no effect on containment or correction, as that is all controlled by GPS satellites. We did send an update to all SpotOn Nova users. This update should enhance its performance, particularly with GPS precision.
If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements.
If you have any questions or need assistance, don’t hesitate to reach out to our support team at support@spotonfence.com (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
The gps tracking is slow and sometimes…
The gps tracking is slow and sometimes not at all my dog can wonder outside the boundary with out even a tone. I’ve tried resetting the device. It is a good training device and I like the concept just wish it worked better.
April 15, 2026
Reply from SpotOn Fence
Thank you for sharing your experience with us. We can imagine how frustrating this situation must be, and we’re genuinely sorry for any trouble this caused. We take these matters seriously, which is why your SpotOn Nova collar has an update available that should enhance its performance, particularly with GPS precision.
If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements.
If you have any questions or need assistance, don’t hesitate to reach out to our support team at support@spotonfence.com (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
Great service
Great customer service.So friendly and knowledgeable. Took care of the problem right away. Been with them for about 3 years. Always a good experience. Would definitely recommend Spot on
April 1, 2026
Reply from SpotOn Fence
Thank you for the kind words and review!
Nice company, but product didn't work
Everyone I worked with in customer service was wonderful. The warranty and exchanges were easy.
However, the collar only worked about 50% of the time. Not, as in my dog didn't listen to it, but the collar did not warn or beep at the boundary. I was really bummed because I really liked the company, but both the original and replacement collar's just didn't work.
March 31, 2026
Reply from SpotOn Fence
Thank you for your feedback. We sincerely apologize for any inconvenience. As a small business, we take feedback from our customers seriously and use it to grow and enhance our product.
Feedback like yours is why there is an update available that should enhance performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements.
If you have any questions or need assistance, don’t hesitate to reach out to our support team at support@spotonfence.com (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
The collars work just as advertised
The collars work just as advertised. Super easy to set up the fence boundaries and the dogs adjusted to the collars within a day.
April 22, 2026
Reply from SpotOn Fence
Thank you for sharing your experience and review.
SpotOn has been a fantastic addition to…
SpotOn has been a fantastic addition to our home. Our dogs now have the freedom to explore the property safely, and I have complete peace of mind knowing they’re secure and not wandering onto anyone else’s land. The Call Your Dog feature is one of my favorites — it makes it so easy to bring them back when they’re off exploring and I need to head out. Overall, SpotOn has done an excellent job. Highly recommended.
April 20, 2026
Reply from SpotOn Fence
Thank you for the review. We are so happy to hear the system has provided you with some peace of mind and your dog with the ability to roam freely across the property. If you ever have any questions or need assistance, please don't hesitate to reach out. We are here for you.
Good but missing the battery life
The purchase and receiving portion was good but I will say the product is a little falsely advertised for the spot on nova. I bought this because the battery was supposed to last longer. It makes it 24 hours so now I’m looking at more options to buy something else. The app was working great until recently where after I turned on the battery saving mode which got me a few extra hours on the collar now I have to be next to the collar and connect to it in order to see battery life. But the dog has quit running has freedom but stays within boundaries so that is a plus.
March 31, 2026
Reply from SpotOn Fence
Thank you for the review. The battery life on the collar will vary depending on your dog's activity level and how often they test the fence line. Turning tracking on for an extended period of time will also drain the collar significantly faster.
Battery saver mode disables cellular features within the app while your dog is within the fence to preserve battery life. Turning it on will hide the battery icon; however, while within battery saver mode, if you connect to the collar via Bluetooth, the battery Icon will reappear.
I was able to locate your account. Mona's collar looks to be in good condition. There are numerous tracking sessions that run for over an hour and, in some cases, for 24 hours. This is contributing to your battery life, not performing as intended. If starting a manual tracking session, always remember to turn it off after the dog is located to preserve battery life.
If you would like to discuss the issues you are facing with the collar further or just have some questions you would like answered, please reachout to us at support@spotonfence.com or call 603-488-1504. We would be more than happy to assist and answer any questions you may have.
Sent our collar in for the 2nd time and…
Sent our collar in for the 2nd time and it still won't track my dog. We have 2 collars. An original which has been very problematic and their new upgrade collar. I believe it's called nova. The newer one is a great working collar.
April 20, 2026
Reply from SpotOn Fence
Hi Ken, we are saddened to hear that you are experiencing cellular issues with your collar. I was able to locate your account and can see that Zoey's location hasn't updated for a few days. A simple power cycle can fix this issue. Once the power cycle is complete, try issuing a manual tracking session. This should resolve the issue. If you would like assistance from the team, please contact us at your earliest convenience. We would be happy to help resolve this issue.
Very easy to set up, but that’s it.
Very easy to set up, but there is not great major cellphone coverage here and apparently spot on can’t use our more local coverage. So this collar is nearly useless. The battery life is also abysmal. If we lived less rural, then this product might be worth it, but between its spotty functionality with our services and the fact that it’s battery dies so quickly, it is essentially useless.
April 20, 2026
Reply from SpotOn Fence
Hello Tiffany, thank you for providing a review. We are saddened to hear you have been having issues with your collar. A cellular subscription is not required for our collar to function and has no effect on your dog's containment; that is all controlled via GPS satellites. Cellular subscriptions can be added or canceled at any time and are used solely to receive notifications and use the features on the app's tracking page. The collar also uses a different cellular wavelength than your phone's normal 5G LTE coverage. The collar uses LTE-M. This is used by third-party devices to avoid congesting the cellular tower in day-to-day operation. The cell signal on your phone will never match the signal from your collar. Your Omni collar should run for about 20 -25 hours on a single charge, depending on your dog's activity level and how often they test the fence line. If you believe your collar is in need of a service repair, or if you would like to troubleshoot your collar while having any and all questions answered, please reachout to us at support@spotonfence.com or give us a call at 603-488-1504. We would love to look into this and help resolve any issues you may be facing.
I really stand behind their product had…
I really stand behind their product had some problems they jumped right in and fixed it outstanding I recommend them to
April 20, 2026
Reply from SpotOn Fence
Thank you for the kind words and review. We are here for you and are always happy to help whenever a problem or question arises.
We love the collar and it works great
We love the collar and it works great. We had another brand and with our large yard with many trees it didn’t work well at all. SpotOn is amazing and I have told many family members and friends!
April 17, 2026
Reply from SpotOn Fence
Thank you for spreading the word about SpotOn and providing a review.
you will be glad you chose Spot On dog collar
Any concerns we have ever had were dealt with quickly . We love the fact of never worrying about broken or rotten invisible fence wiring that also led to the death of two of our fur family members . Being able to go to our family members home and take the dogs along with fences already saved just load up to collar and save for our dogs and peace of mind for us
April 8, 2026
Reply from SpotOn Fence
Thank you for the review. We are happy to hear you are loving the system and that it has provided you with so much-needed peace of mind. If you ever run into any issues or just have questions and want to talk, please don't hesitate to reach out to the team.
I love the ability to change the fence between locations
I love the ability to change the fence, take it anywhere and the signal reliability even in rural or heavily wooded regions. I love the app usage and the info I can get at the tip of my finger tips.
What I wish for is a way to charge it without taking it off. - offering 2 collars maybe to switch out so no break in safety especially for “outdoor all the time dogs”. I also think it would be helpful to have an indicator on the color that is more visible when it’s running low not just warning on app. I also want multiple family members to have access to all app features as well. This might be possible already - I’m not sure.
March 26, 2026
Reply from SpotOn Fence
Thank you for the review, and we appreciate the feedback. Currently, if the collar runs low on battery, a red light will appear on the collar, along with a low-battery notification if you have an active cellular subscription. You can also invite a family member to have access to the collar in the app. You can do this from the profile page within the app by clicking the share button next to "My dogs and Escape records". If you would like help adding family members to your account or have general questions or concerns, please reach out to the team. We would be more than happy to talk and answer any questions you may have.
The collar works fantastic BUTT!... ...
The collar works fantastic.... However the it has stopped charging after a month. customer service was quick to send another charger in hopes it is not the collar itself this took a week... But if it is the collar it will need to be sent in for repair which leaves my child without protection for 2 weeks... Would be nice to have a loner collar at full expense to me if it's not returned... Only issue everything else FANTASTIC!!!
April 20, 2026
Reply from SpotOn Fence
Thank you for the review. While we are still a small company and do not offer loaner programs at this time, we are always striving to improve and looking to exspand our offering in the future as we continue to grow. Thank you for your support.
Would love help with my spoton issues…
Ive tried several times to email spoton about these issues. I don’t think Im getting my emails to the right department or something. Not sure
One Rot will get shocked just laying on the porch or anywhere within his boarder really, got so bad that his neck was close to infection, so had to go a different direction. The other Rot can come and go as she pleases with no sound or shock to stop her. Ive been through all settings 100 times. I read other reviews and people love these things. Really wish i loved them as well, because i have 2 grand in them!
March 26, 2026
Reply from SpotOn Fence
Hello, Alex, I am saddened to hear you are experiancing issues with your collar and would absolutely like to resolve any issues you are currently facing. I was unable to locate any tickets to our support team using this email. You can email us 7 days a week at support @spotonfence.com, or call us Monday through Friday from 8 am to 5 pm EST at 603-488-1504. Our Brand Relations Specialist has also personally emailed you to see if he can resolve the issue. We look forward to connecting with you.
Hi Alex,
We have an update for you. We’ve heard from some customers with Home Zones near dense tree cover who report that the system had difficulty distinguishing between a dog leaving the zone and normal GPS variation.
As a small business, we take this feedback from our customers seriously and use it to make SpotOn a better product. That is why there is an update available that should enhance performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements.
If you need any help along the way, our support team is available every day at support@spotonfence.com or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST), we're always happy to help!
Customer service not helpful
Customer service not helpful. I like SpotOn collar. But not has a design flaw and no one wants to help solve the issue. Main issue when the dog lays on his left side. It turns the collar off. Then no tracking. Kinda makes the whole thing Worthless. All I need is a software upgrade or a cover for the button so the dog does not turn it off.
April 17, 2026
Reply from SpotOn Fence
Hello Matt, Thank you for the review of the SpotOn Collar. As our agent had mentioned to you via email, we do not have any collar covers or power button protectors. To turn the collar off, the button needs to be pressed and held down for several seconds. If your dog is turning the unit off when lying down, I would recommend repositioning the collar around your dog's neck or placing duct tape over the power button to help prevent it from being pressed in. If you would like to discuss these issues further, please call the team Monday through Friday from 8 am to 5 pm EST at 603-488-1504. We are happy to look into this and bring the collar in for inspection/repair if necessary.
Had mine for over year now on a…
Had mine for over year now on a Doberman Quality product with American support…cons for me are the cellular side is hit and miss, and wish the collar was more customizable. For example the light only stays on 10 seconds…really? The beeps my dog ignores the first beeps as it knows nothing happens until after the solid tone…..after trained the warning beeps should be able to be turned off . Overall great product tho and would buy again.
April 17, 2026
Reply from SpotOn Fence
Thank you for the review and for providing feedback. The collar tones are there to tell your dog to turn around. Ideally, with a properly trained dog, they should only ever hear the tones and know they need to turn around, or a consequence will follow. I will pass your feedback along to the proper channels. If you have any additional questions or feedback, please reach out to the team. We are happy to help and hear from you.
The service is great in every way but…
The service is great in every way but one the shipping label sent to me for returning the collar for repair was UPS standard and from Canada that took over a week just to get to you then time to fix the collar plus return shipping not sure how long this will take. UPS paw extremely slow might want to think about another courier Other than that you guys are great
April 17, 2026
Reply from SpotOn Fence
Thank you for the review. We are sorry to hear about the delayed shipping you experienced when sending the collar back for repair. The collar can sometimes get stuck at the border or face delays, which we cannot control. Repairs typically take 3-5 business days before being sent back to you.
Great product with great customer…
Great product with great customer service. Works great.
March 26, 2026
Reply from SpotOn Fence
Thank you for the review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.