We were in the horrible position of having to claim on our insurance when our dog was attacked by another. The claim process was fairly simple and I was able to create the claim online on my mobile... See more
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We've been with Spoton for a number of years with our cat, who, because she was getting on a bit, had to have injections for arthritis every month. At all times when we've submitted a claim, it... See more
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My experience with Spot On Insurance has been nothing short of excellent. At the devastating time of hearing our beautiful Cockapoo had cancer, they could not have done more. From the point of placing... See more
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How quick spot on is to process the claims, especially during such difficult times in dealing with my dog health. Really 5 service, fast response and communication. My only gripe is the fact that we h... See more
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Company details
Written by the company
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4.6
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor cover
You're not told about what's covered until you make a claim and then you have to add on "take home medication " which is not an option online when taking out a policy
June 5, 2026
Reply from Spot On Pet Insurance
Hi Alice,
Thank you for your review, your feedback is very important to us.
Our Boosters were designed to give our customers a more bespoke policy, tailored to their pet's individual needs and are clearly outlined in the quote journey and your policy documents.
All of our Boosters can be added or removed at any time throughout your policy period as your situation changes, you don’t have to wait until renewal to make any changes.
If you would like to discuss your cover, please contact us via info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Dorothy,
Thanks so much for your lovely review. We’re really pleased to hear our Customer Success team handled your request promptly, that’s exactly the straightforward, efficient service we aim for.
We really appreciate you taking the time to share your experience.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Paul,
Thank you for your lovely review. We’re really pleased to hear our Customer Success team were helpful and kept communication clear throughout.
We always aim to make things simple and straightforward, so it’s great to know this came through in your experience.
The Spot On Pet Insurance Team.
Although my contact this time was to…
Although my contact this time was to advise our dog had passed away the response was quick and efficient. Never had a problem with company.
June 3, 2026
Reply from Spot On Pet Insurance
Hi there,
Thank you for your kind review. We’re so sorry to hear that your dog has passed away, we know how heartbreaking it is to lose such a loved member of the family.
We’re glad our team were able to respond quickly and efficiently at such a difficult time, and we really appreciate your lovely comments about your experience with us.
The Spot On Pet Insurance Team.
Spot On is spot on!
Spot On have been brilliant with our recent experience with our cat Autumn and previously our other cat Whiskers. Whiskers has been diagnosed with an overactive thyroid condition and Autumn inflammatory bowel disease and the Spot On system for submitting a claim is simple and straight forward and takes the stress out of submitting an insurance claim. They’re quick to respond to emails and assist with any queries. We chose Spot On for Autumn’s insurance due to the previous good experience with Whiskers. Thank you Spot On, highly recommended and thank you for taking some anxiety and stress away when our furry friends were poorly :)
June 2, 2026
Reply from Spot On Pet Insurance
Hi Kelly,
Thank you so much for your lovely review and recommendation. We’re really pleased to hear we’ve been able to support you with Autumn and Whiskers, especially during such worrying times.
It’s great to know you’ve found our claims system simple and straightforward, and that our team have been quick to help with your questions. We’re glad we could take a little of the stress away when your cats were poorly.
The Spot On Pet Insurance Team.
I had mistakingly cancelled my direct…
I had mistakingly cancelled my direct debit, e-mailed them and it was sorted right away their customer service is excelent
June 1, 2026
Reply from Spot On Pet Insurance
Hi Sandra,
Thank you for your kind review. We’re really pleased our team could get things sorted quickly after your direct debit was cancelled by mistake.
We know how important it is to keep your cover running smoothly, so it’s great to hear our customer success team were able to help right away.
The Spot On Pet Insurance Team.
My first experience to claim a…
This was my first experience to claim a pet insurance. The claim process was stree-free. And my claim was processed very quickly and clearly. Thank you.
May 29, 2026
Reply from Spot On Pet Insurance
Good afternoon, thank you for your review. Our claims process is a very speedy one, once all relevant information is received.
new client
It seemed to offer all the cover I was looking for and bonus coverage too for a very competitive price.
May 29, 2026
Reply from Spot On Pet Insurance
Thank you for your review Joyce! Our policies are very competitive for the cover we provide.
Charge a fortune and hardly cover…
Charge a fortune and hardly cover anything that is standard with other companies and hide all this information in the small print
May 29, 2026
Reply from Spot On Pet Insurance
Hi Donna, thank you for your feedback, it is very important to us.
Our Boosters were designed to give our customers a more bespoke policy, tailored to their pet's individual needs and are clearly outlined in the quote journey and all of the policy documents.
Unfortunately, we have no control over how much vets charge for certain fees but it is common practice in the pet insurance industry to have caps for these.
If you need to discuss anything please contact info@spotonpetinsurance.co.uk.
Easy company to use
Really easy to set up and then during the policy change the direct debit date-literally sent an email and had a reply that it was done within 10/15min which is amazing timing
May 29, 2026
Reply from Spot On Pet Insurance
Hi there,
Thanks so much for your lovely review. We’re really pleased to hear you found Spot On easy to set up and simple to use.
It’s great to know our Customer Success team could update your Direct Debit date so quickly after your email. They work hard to give quick, helpful replies so you’re not left waiting around.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Tetiana,
Thank you for your review. We’re really pleased to hear everything is fine following your claims outcome.
We know claims can be an important moment, so it’s great to know things are now sorted for you. Thanks again for choosing Spot On.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Val,
Thanks so much for your review. We’re really pleased to hear taking out your policy was easy and convenient, that’s exactly how pet insurance should feel.
Welcome to Spot On, and thanks for choosing us to help protect your pet.
The Spot On Pet Insurance Team.
Easy to understand and buy pet…
Easy to understand and buy pet insurance. I won't know about how good they are until we have a need to claim.
May 16, 2026
Reply from Spot On Pet Insurance
Hi David,
Thanks so much for choosing Spot On and for your kind review. We’re really pleased to hear you found the policy easy to understand and simple to buy.
We hope you never need to make a claim, but if you do, our team will be here to help keep things clear and straightforward.
The Spot On Pet Insurance Team.
Great claims experience
Spot On Insurance has a wonderful customer service and claims experience. I recently made my first pet insurance claim and I can honestly say the process from start to finish was absolutely brilliant. Processing the claim online was very easy and further contact via email was polite and very quick. They dealt directly with my vet and approved my claim in no time at all. This is when you really know if an insurance company is worth the premiums paid and I can honestly say Spot On is worth it.
May 14, 2026
Unprompted review
Reply from Spot On Pet Insurance
Hi there,
Thanks so much for your lovely review. We’re really pleased to hear your first claim with Spot On was such a positive experience from start to finish.
It’s great to know the online process was easy, our email support was polite and quick, and that dealing directly with your vet helped make things straightforward. Our claims team work hard to provide a quick turnaround, so your feedback means a lot.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Emilie,
Thanks so much for choosing Spot On and for your kind review. We’re really pleased to hear you’ve had a good experience taking out your policy with us.
We aim to keep pet insurance simple, clear and good value from the very start, so it’s great to have your feedback.
The Spot On Pet Insurance Team.
Poor admin
I have decided not to renew with Spot On however have today received an email thanking me for renewing wuth tgem despite having received an email cancelling my renewal!
May 7, 2026
Reply from Spot On Pet Insurance
Hi Dianne,
Thank you for your feedback.
We can confirm your policy was cancelled as requested. The email you received afterwards was intended as an invitation to review our services, rather than confirmation that your policy had renewed.
If you’d like us to double-check anything, please email info@spotonpetinsurance.co.uk and our team will be happy to help.
The Spot On Pet Insurance Team.
They are helpful and ficus on my needs
May 6, 2026
Reply from Spot On Pet Insurance
Hi June,
Thanks so much for your kind review. We’re really pleased to hear our Customer Success team were helpful during your call back and took the time to focus on your needs.
We’ll make sure your feedback is shared with the team.
The Spot On Pet Insurance Team.
Second claim I have had to make
Second claim I have had to make , claim accepted in a timely manner , hopefully the payment will be made to me in next 2 to 3 days .
May 5, 2026
Reply from Spot On Pet Insurance
Hi Carly,
Thanks so much for your review. We’re glad to hear your second claim has been accepted, and we appreciate you trusting Spot On again.
We’ll always aim to keep the claims process as smooth and straightforward as possible.
The Spot On Pet Insurance Team.
Very happy with overall experience
Very happy with overall experience. Fast payout and simple to complete claim
May 5, 2026
Reply from Spot On Pet Insurance
Hi there,
Thanks so much for your lovely feedback. We’re really pleased to hear your claim was simple to complete and that the payout was fast, that’s exactly the experience we aim to provide.
We really appreciate you choosing Spot On.
The Spot On Pet Insurance Team.
Brilliant service
Brilliant service
Very easy to submit claim and user friendly
Prompt payment that helps with financial implications from unexpected payments for our pets
Overall very happy and would reccomend spot on insurance
May 1, 2026
Reply from Spot On Pet Insurance
Hi Jacqueline,
Thank you for your brilliant feedback and recommendation. We’re so pleased to hear you found the claims process easy, user-friendly, and that payment was made promptly.
We know unexpected vet bills can be stressful, so it’s great to know we could help make things a little easier when you needed us.
The Spot On Pet Insurance Team.
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