We were in the horrible position of having to claim on our insurance when our dog was attacked by another. The claim process was fairly simple and I was able to create the claim online on my mobile... See more
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We've been with Spoton for a number of years with our cat, who, because she was getting on a bit, had to have injections for arthritis every month. At all times when we've submitted a claim, it... See more
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My experience with Spot On Insurance has been nothing short of excellent. At the devastating time of hearing our beautiful Cockapoo had cancer, they could not have done more. From the point of placing... See more
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How quick spot on is to process the claims, especially during such difficult times in dealing with my dog health. Really 5 service, fast response and communication. My only gripe is the fact that we h... See more
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Company details
Written by the company
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4.6
Excellent
934 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Stress free claim process
Spot on handled my claim quickly, pain free and the claim was paid out swiftly once all information had been gathered from myself/my vets. Very good service from Spot on and I would highly recommend.
March 31, 2026
Reply from Spot On Pet Insurance
Hi Adam,
Thanks so much for your review. We’re delighted to hear you found the claims process stress free and that everything was handled quickly and smoothly once the information was gathered from you and your vet. Our claims team work hard to deliver a fast turnaround, so it’s great to know that came through in your experience. We really appreciate your recommendation.
The Spot On Pet Insurance Team.
Good and easy experience
Used SpotOn for years and claims were simple and paid out quickly. Unfortunately my dog is no longer with us but if we get another pet would definitely look to use SpotOn again.
March 31, 2026
Reply from Spot On Pet Insurance
Thank you for your feedback Paul, I'm so sorry for your loss but hope when the time is right, to welcome you back again! 🐾
Medication is an added extra
When I took out the policy and it stated as additional extra being - therapy treatment, behavioural treatments and home medicine - never did I think this was medication needed after a vet visit. I could have attended daily for it to be administered therefore covered, but the fact I took meds home and self administered it’s not covered.. never in my life of having dogs and insurance never known medication no to be covered!! Will go with a named insurer in future as to be honest when you add this on your not saving anything
March 26, 2026
Reply from Spot On Pet Insurance
Thank you for you review, your feedback is important to us.
Our policies are designed to give customers a more bespoke policy, which caters for their pet's individual needs.
The optional extras can be added at any point within the policy period and not just at renewal like other companies.
If you need further information please contact info@spotonpetinsurance.co.uk
Claim dealt with very quickly
Following the sudden illness of our 8 year old labrador, she was taken into our vets for treatment. Despite their best efforts, sadly, she did not survive. Our vet's practice helped with the insurance claim. Spot On dealt with the claim within days. The whole process was very straightforward. All correspondence from Spot On was very respectful and kind.
April 2, 2026
Reply from Spot On Pet Insurance
Hi Shirley, I'm so sorry to hear of your loss. We understand what a sad time it is when we lose a pet and will always do our best to make sure your claims journey is as smooth as possible.
Really impressed with spot on
Really impressed with spot on. Prompt payment, despite being online easy to contact and next day email response. Have had to make 2 claims recently( different pets) hassle free. Also prefer excess with no penalty for older pets. Have all 3 of mine insured with spot on and recommend them highly
March 26, 2026
Reply from Spot On Pet Insurance
Thank you for your review Elsa, sorry you had to submit claims but glad that you experienced our efficient claims process and super attentive customer success team.
Sorted my query out very quickly
April 2, 2026
Reply from Spot On Pet Insurance
Hi Andrea, thank you for taking the time to leave a review. Our customer success team are always happy to help!🤩
Reply from Spot On Pet Insurance
Hi Tim, thank you for your feedback. We are very proud of our simple and speedy claims process!🐾
Excellent and speedy settlement of a…
Excellent and speedy settlement of a claim for our dog. Really easy to submit, simple website and form, very quick response and settlement. Cannot recommend more highly! Thank you Team Spoton!
March 31, 2026
Reply from Spot On Pet Insurance
Hi there,
Thanks so much for your lovely review. We’re delighted to hear your claim for your dog was settled quickly and that you found the claim easy to submit online on our portal. Our claims team work hard to deliver a speedy turnaround, so it’s great to know that came through in your experience. It means a lot to know our team could make things straightforward and efficient for you.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you found our customer success team helpful, that’s exactly the experience we want every pet owner to have. We appreciate you taking the time to share your feedback and support.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Emma, thank you for your feedback, I'm glad you experienced our very efficient claims process.
Our little dog has just had to be put…
Our little dog has just had to be put to sleep. The claims procedure is very simple. Have yet to have the claims paid but hopeful.
March 27, 2026
Reply from Spot On Pet Insurance
Thank you for your review James, I'm so sorry for your loss. Currently claims are being settled within a week so you should have heard something by now.
Reply from Spot On Pet Insurance
Hi Nancie,
Thanks so much for your review. We’re delighted to hear you were very pleased with the service and found the claims process fast and easy from start to finish. We know how important it is to make claiming as simple and straightforward as possible, so it’s great to know we delivered for you.
We really appreciate you taking the time to share your experience.
The Spot On Pet Insurance Team.
Good experience with spot on
You need to ask to log in each time you put a claim in Otherwise a great experience
March 26, 2026
Reply from Spot On Pet Insurance
Hi Kim,
Thank you for your review. We’re really glad to hear you’ve had a good experience with Spot On and found the claims process positive overall.
If there is anything you need help with then please let us know.
The Spot On Pet Insurance Team.
Excellent communication throughout my…
Excellent communication throughout my claims for my dogs illness. And quick transfer of monies on receipt of the information from my vets.
March 18, 2026
Reply from Spot On Pet Insurance
Hi Eva,
Thank you for your lovely feedback. We’re so pleased to hear you were kept well informed throughout your dog’s claim and that payment was transferred quickly once your vet sent the information over. We know claims can be a worrying time, so it’s great to know the process felt smooth and well communicated from start to finish.
The Spot On Pet Insurance Team.
Cheaper to go on comparison sites and…
Cheaper to go on comparison sites and redo than the price they give.
when i had to claim on the dental plan they tried everything to not pay out.
however they are quick at responding to emails which is a big plus point.
improvement to be made - offer the existing customer the best price first time.
March 24, 2026
Reply from Spot On Pet Insurance
Hi there,
Your renewal price would match a new quote, provided all pet details remain the same, with the added benefit of continuous cover from your original policy start date, If you are quoting with different pet details, you will get a different quote than your renewal documents.
If you would like to discuss this further then please contact our Customer Success Team who would be happy to help at info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team.
So far we have no complaints
So far we have no complaints. Spot on have paid up on every claim we have made.
Of course like all insurance companies, read the small print before committing, as we didn’t insure for drugs or think about the excess. Our mistake, not theirs🫣
March 13, 2026
Reply from Spot On Pet Insurance
Hi Alan,
Thanks for taking the time to leave a review. We’re really pleased to hear we’ve paid your claims promptly and that, overall, you’ve had a positive experience with us.
We also appreciate you highlighting how important it is to read through the cover details before taking out a policy. We offer bespoke policies, and our boosters can be added at any time, so customers can tailor their cover to suit their needs. We always aim to keep things clear and straightforward.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Amanda,
Thanks for your review. We’re so pleased to hear you found the claim process easy and the payment fast. Our team works hard to deliver a speedy claims turnaround and make things as straightforward as possible when you need us. We really appreciate you taking the time to share your experience.
The Spot On Pet Insurance Team.
Would recommend
A very simple process to claim and a very quick decision was made regarding payout directly to the vets. Would definitely recommend spot on. Thank you
March 19, 2026
Reply from Spot On Pet Insurance
Hi Mary,
Thanks so much for your lovely review. We’re really pleased to hear you found the claims process simple, with a quick decision made and payment sent directly to your vets. Our team works hard to deliver a speedy claims turnaround, so it’s great to know that came through in your experience. We really appreciate your recommendation and your support.
The Spot On Pet Insurance Team.
Reply from Spot On Pet Insurance
Hi Victoria,
Thanks so much for your kind review. We’re really pleased to hear you found our team helpful and efficient, that’s exactly the service we aim to provide. We really appreciate you taking the time to share your experience and for choosing Spot On Pet Insurance.
The Spot On Pet Insurance Team.
Fabulous fast service
March 6, 2026
Reply from Spot On Pet Insurance
Thank you for your review Sharon, we aim to assess claims within a week currently, once all relevant information is received, making sure our customers are not out of pocket for too long! 🤩
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