I placed an order for copier paper, but due to a shipment error, the order was only partly delivered. In life, it's not about the problem, but how it is managed and the solution arrived at. Suzanne... See more
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Review summary
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Reviews shaping this summary
The item I ordered was not as described, but was an item directly from the distributor, so it was not the company's fault. They promptly worked with the distributor to get the item picked up for retu... See more
I was missing a letter from a new set of alphabet pebbles. I contacted customer service and received a prompt response. They were incredibly helpful and quickly resolved the issue within a week. I rec... See more
Company replied
The parcel was well wrapped and arrived earlier than expected. I was so pleased to find the soap flakes online and they are fragrance free which is essential for me with my allergies.
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Company details
About Springboard Supplies
Written by the company
Shop with Confidence – Our Customer Satisfaction Guarantee
Trusted by thousands of educators – we guarantee quality, service, and support on every order.
At Springboard, we know that teachers and nursery staff need dependable resources they can count on. That’s why we offer our Springboard Guarantee to give you complete peace of mind when ordering. We aim to dispatch all orders promptly and keep you informed throughout. Our products are handpicked and quality tested to ensure they meet the demands of real learning environments. If anything isn’t quite right, we’ll resolve it without delay or fuss. Our friendly team is here to help with product advice, order queries, and anything in between. We’re proud to support thousands of primary schools and nurseries across the UK with supplies that teachers can trust.
Contact info
Unit 3 Glen Trading Estate, Wellyhole Street, OL4 3BF, Oldham, United Kingdom
- 0330 128 1314
- support@springboardsupplies.co.uk
- springboardsupplies.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Springboard Supplies
We're really sorry to hear that your order hasn't arrived. That’s certainly not the experience we aim to provide.
Please contact our customer service team with your order number so we can investigate this as a priority and ensure it gets resolved quickly.
Thank you for bringing this to our attention, and sincere apologies for the inconvenience caused.
Reply from Springboard Supplies
Thank you for your kind feedback! We're really pleased to hear you had a positive experience with our customer service and support. We’re always here to help and truly appreciate your support.
Reply from Springboard Supplies
Thank you for your lovely review! We’re so pleased to hear the ordering process was easy and that everything arrived safely. We really appreciate your support and hope to see you again soon.
Perfect waterproof dungarees for forest school
So good quality. Lovely color. Fast delivery. 100% recommended
August 26, 2025
Reply from Springboard Supplies
Thank you so much for your fantastic review! We’re thrilled to hear you’re happy with the quality, colour, and delivery of the waterproof dungarees – perfect for forest school adventures! We really appreciate the recommendation and hope to see you again soon.
Arrived on time
August 22, 2025
Reply from Springboard Supplies
Thank you for your review! We're glad to hear your order arrived on time. If there's anything we can do to make your next experience a 5-star one, we'd love to hear your feedback.
Reply from Springboard Supplies
Thank you for your great review! We're pleased you were happy with the price and delivery speed. We really appreciate your support and look forward to serving you again.
quick and efficient
August 8, 2025
Reply from Springboard Supplies
Thank you for your kind review! We're glad you found our service quick and efficient. We appreciate your support and hope to serve you again soon.
Good fast service
August 7, 2025
Reply from Springboard Supplies
Thank you for your great review! We're delighted you were happy with our fast service and appreciate your support.
Reply from Springboard Supplies
Thank you for your kind words! We’re glad you found our service efficient and reliable. We really appreciate your support and look forward to serving you again.
Unfortunately
Unfortunately, I assumed all the pieces would connect together, but they don’t all fit together and the purpose was for a class to be able to make a puzzle together.
August 4, 2025
Reply from Springboard Supplies
Thank you for your feedback. We’re sorry to hear the product didn’t meet your expectations and we appreciate you letting us know.
Please contact our customer service team who will be happy to discuss the issue further and see if there’s a suitable solution or alternative we can offer.
A personal family run business.
A personal family run business.
Fast and efficient delivery
July 24, 2025
Reply from Springboard Supplies
Thank you for your kind words! We’re delighted you had a fast and efficient delivery experience, and we truly appreciate your support for our family-run business.
Reply from Springboard Supplies
Thank you for your review! We’re so pleased your order arrived quickly and we look forward to serving you again soon.
Great Material, but size and weight are a challenge
Great Material, But Size and Weight Are a Challenge
I love the material and design of these chairs for kids - they're definitely a highlight! However, I was surprised by their size and weight. In my small childminding setting, they take up more space than I anticipated, and they're quite heavy, making it difficult for me to rearrange or store them when not in use.
While they'd likely be perfect for a larger home or spacious play area, they're not the best fit for my needs. If you're considering these chairs for a similar setting, be sure to measure your space carefully and consider whether the size and weight will work for you.
July 22, 2025
Reply from Springboard Supplies
Thank you so much for taking the time to leave a review. We're really pleased to hear that you love the material and design of the chairs – it's great to know they're a highlight in your setting!
We're always looking to improve, so your comments will be shared with our product team for future consideration. If you ever need advice on more compact or lightweight alternatives, please don't hesitate to get in touch – we’d be happy to help.
Thanks again for your review and for choosing Springboard.
Highly recommended
I was missing a letter from a new set of alphabet pebbles. I contacted customer service and received a prompt response. They were incredibly helpful and quickly resolved the issue within a week. I received the missing letter without any hassle. Excellent service I wouldn’t hesitate to order from this company again.
July 30, 2025
Unprompted review
Reply from Springboard Supplies
Thank you so much for your kind review! We're really glad we could quickly resolve the issue and get the missing letter out to you without any hassle. It's great to hear you were happy with the service, and we truly appreciate your recommendation.
We look forward to welcoming you back again soon – thanks for choosing Springboard!
Reply from Springboard Supplies
Thank you for the great review! We're so pleased you were happy with both the product and our service. We really appreciate your support and hope to welcome you back again soon.
Reply from Springboard Supplies
Thanks so much for your lovely review! We're glad your order arrived quickly and met your expectations. We really appreciate the recommendation and hope to see you again soon.
Have no issues
Easy ordering, delivery wasn't the quickest but that's okay. The items ordered are great and as described and in great condition
June 2, 2025
Reply from Springboard Supplies
Thank you for your kind review! We’re glad to hear you found the ordering process easy and that you’re happy with the items received. We appreciate your patience with the delivery time and your understanding.
Thanks again for choosing Springboard – we hope to serve you again soon!
Reply from Springboard Supplies
Thanks so much for the great feedback! We're really pleased to hear you were happy with the product, delivery, and website experience. We appreciate your support and hope to see you again soon.
Reply from Springboard Supplies
Thank you for your kind review! We're glad to hear the delivery was prompt and responsive. We really appreciate your support and hope to serve you again soon.
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