I placed an order for copier paper, but due to a shipment error, the order was only partly delivered. In life, it's not about the problem, but how it is managed and the solution arrived at. Suzanne... See more
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The item I ordered was not as described, but was an item directly from the distributor, so it was not the company's fault. They promptly worked with the distributor to get the item picked up for retu... See more
I was missing a letter from a new set of alphabet pebbles. I contacted customer service and received a prompt response. They were incredibly helpful and quickly resolved the issue within a week. I rec... See more
Company replied
The parcel was well wrapped and arrived earlier than expected. I was so pleased to find the soap flakes online and they are fragrance free which is essential for me with my allergies.
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Company details
About Springboard Supplies
Written by the company
Shop with Confidence – Our Customer Satisfaction Guarantee
Trusted by thousands of educators – we guarantee quality, service, and support on every order.
At Springboard, we know that teachers and nursery staff need dependable resources they can count on. That’s why we offer our Springboard Guarantee to give you complete peace of mind when ordering. We aim to dispatch all orders promptly and keep you informed throughout. Our products are handpicked and quality tested to ensure they meet the demands of real learning environments. If anything isn’t quite right, we’ll resolve it without delay or fuss. Our friendly team is here to help with product advice, order queries, and anything in between. We’re proud to support thousands of primary schools and nurseries across the UK with supplies that teachers can trust.
Contact info
Unit 3 Glen Trading Estate, Wellyhole Street, OL4 3BF, Oldham, United Kingdom
- 0330 128 1314
- support@springboardsupplies.co.uk
- springboardsupplies.co.uk
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Springboard Supplies
Thank you for your lovely feedback! We're delighted to hear you were pleased with the quality of the product. We really appreciate your support and hope to welcome you back again soon.
Prompt delivery thank you of recycled…
Prompt delivery thank you of recycled fabric for my project just what I needed
April 22, 2025
Fish felt stencils kit
Very simple to use ie searching and ordering on the website.
Superfast delivery. I will definitely order again.
April 17, 2025
Fast and reliable service
Fast and reliable service, quality products. Will definitely buy again
April 8, 2025
Quick delivery and quality of items was…
Quick delivery and quality of items was better than expected. really reasonable prices aswell
April 4, 2025
Purchase of craft supplies
Used this company for the first time. Ordered was as described and good quality. Arrived in good time scale.
March 24, 2025
Never received awful experience
Never received it, I wasn't in and instead of leaving it in the postbox/ with a neighbour or even in the porch it was returned to post office
Went to collect yesterday and post office closed at 10am
I have now missed the occasion that I purchased the items for so you can have it back and kindly refund me
March 17, 2025
Reply from Springboard Supplies
Dear Deborah,
Thank you for taking the time to leave a review. I'm sorry to hear that you were disappointed with your experience.
Unfortunately we are unable to specify what Royal Mail should do if you are not in when receiving mail - you can specify a Safeplace with them directly or alternatively it will be returned to your local post office for collection. This is usually much safer than leaving items in unsafe places where they might go missing.
Please contact our Customer Care team if you would like to arrange a return of the item, we will be more than happy to assist.
Best regards,
Customer Services
Lost delivery
Only one item has been delivered and other was lost by courier. Still has not been delivered.
Suzanne from customer service was great though
March 12, 2025
Reply from Springboard Supplies
Dear Anna,
Thank you for taking time to leave a review, I'm sorry to hear that you are dissatisfied with your experience.
As explained during our email conversations, the item was dispatched directly from the manufacturer however the courier lost the item in transit. This is beyond our control however we have investigated the issue and a replacement has been ordered. This is expected to be delivered to you within the lead time advised.
Please do not hesitate to contact us if you have any further queries in relation to this, we will be more than happy to assist.
Best regards,
Customer Services
Item delivered in very good time
Item delivered in very good time. Very pleased with purchase.
February 28, 2025
Life changing!
Life changing!! the order was fast to turn up! and excited to use it!
The time strip which shows time on the flat, 24 hour correspondence and minutes, is a game changer for some of my clients!!
March 3, 2025
Fast delivery cheapest price I could…
Fast delivery cheapest price I could find , good size net
January 27, 2025
Great communication
Friendly staff, great communication. Easy to order, arrived quicker than expected.
January 22, 2025
Great products
Great products which were very promptly delivered. I will be using Springboard Supplies again!
January 20, 2025
Products arrived quickly better than expected
Products arrived quickly and better than expected. Photo didn’t do them justice
Good quality for price
January 13, 2025
I havnt recieved this plastercine…
I havnt recieved this plastercine yet..... and I need to wrap it up today ..before my Grandchildren get here....
December 11, 2024
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