I placed an order for copier paper, but due to a shipment error, the order was only partly delivered. In life, it's not about the problem, but how it is managed and the solution arrived at. Suzanne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The item I ordered was not as described, but was an item directly from the distributor, so it was not the company's fault. They promptly worked with the distributor to get the item picked up for retu... See more
I was missing a letter from a new set of alphabet pebbles. I contacted customer service and received a prompt response. They were incredibly helpful and quickly resolved the issue within a week. I rec... See more
Company replied
The parcel was well wrapped and arrived earlier than expected. I was so pleased to find the soap flakes online and they are fragrance free which is essential for me with my allergies.
Company replied
Company details
About Springboard Supplies
Written by the company
Shop with Confidence – Our Customer Satisfaction Guarantee
Trusted by thousands of educators – we guarantee quality, service, and support on every order.
At Springboard, we know that teachers and nursery staff need dependable resources they can count on. That’s why we offer our Springboard Guarantee to give you complete peace of mind when ordering. We aim to dispatch all orders promptly and keep you informed throughout. Our products are handpicked and quality tested to ensure they meet the demands of real learning environments. If anything isn’t quite right, we’ll resolve it without delay or fuss. Our friendly team is here to help with product advice, order queries, and anything in between. We’re proud to support thousands of primary schools and nurseries across the UK with supplies that teachers can trust.
Contact info
Unit 3 Glen Trading Estate, Wellyhole Street, OL4 3BF, Oldham, United Kingdom
- 0330 128 1314
- support@springboardsupplies.co.uk
- springboardsupplies.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely item
Lovely item, speedy delivery, well packaged- just as well, as was out when it arrived & the heavens opened!! Highly recommended, thank you ++++
December 11, 2024
A piece was missing
A piece was missing. Unfortunately I didn’t open and check it before my event so on the day we couldn’t build. Very disappointing
December 9, 2024
Reply from Springboard Supplies
Dear Jaime,
Thank you for taking the time to leave a review, we're sorry to hear that a piece was missing - we will pass this feedback onto the manufacturer of the product.
Please let us know if you require any further assistance with your order and we will be pleased to assist.
Kind regards,
Customer Services
Item not received
Paid for express next day delivery. Still not received my item a week later and have had no response to my email enquiry from company.
December 10, 2024
Reply from Springboard Supplies
Dear Sarah,
Thank you for taking the time to leave a review.
I’ve reviewed your order and can see that it was dispatched on a next day service and as per your request, it is waiting for you to collect from your local DPD pickup shop.
Also in relation to your email enquiry, this was replied to 14 minutes after your email was received. Please check your junk mailbox as it might have been filtered into there.
Please let us know if you have any further queries.
Best regards,
Customer Services
Well made
Speedy service. Well made. My grandchildren love it as hang their stockings on it
December 2, 2024
Helpful and responsive to getting my…
Helpful and responsive to getting my order to me swiftly/ lovely customer service thank you
December 6, 2024
Trike for Christmas service from Suzanne…
Excellent customer service from Suzanne
Kept me informed from ordering my Grandsons trike to despatch and delivery
Can’t thank her enough for her excellent customer service
November 14, 2024
Great quality chairs for a small…
Great quality chairs for a small childcare setting, arrived within days and well packaged
November 26, 2024
Den making jumbo pegs
Everything went so smoothly. Ordering, payment and delivery. Great service. And I think the the pegs will be great for my little granddaughter's den building adventures. Thank you.
November 25, 2024
Excellent quality rain suit
The quality of the child’s rain suit is excellent, unfortunately I ordered the wrong size so I had to return, the customer service team are excellent, the lady explained all return details. No problems at all. I would use this company again.
November 18, 2024
Great service
Great service. My parcel arrived the next day after ordering! Will use this company again.
November 22, 2024
It was just rolled up in a plastic bag…
It was just rolled up in a plastic bag so when I opened the parcel the map was crushed and creased I bought it for a classroom display rather than just print a copy so was disappointed appreciate it wasn’t very expensive but will try elsewhere in future
November 11, 2024
Reply from Springboard Supplies
Dear Palema,
Thank you for taking a time to leave the review, I'm sorry to hear that this item has arrived damaged - we will pass this feedback onto our warehouse team.
If you would like to organise a replacement or refund, please do not hesitate to contact us.
Best regards,
Customer Services
Great puppet kit
This classroom kit of 30 puppets is a great way to do Christmas presents for a whole class quite cheaply. Arrived quickly. All as expected.
November 4, 2024
Delivery was fast and it all works
Delivery was fast and to the right place.
Well packed in multiple layers and therefore arrived undamaged.
All parts present with a few spare screws thoughtfully provided.
Fitted together first time.
Negatives: The rather sparse instructions indicate one person is needed - you definitely need two!
The way of holding the books in with curtain wire is a bit crude and hard to fit properly. Once in you cannot change it!
November 9, 2024
I was very pleased with the products…
I was very pleased with the products and the price. Two items were dirty, however they were plastic number boards so easily washed. One pot of sand the bucket was broken on arrival. However easily solved and again the price of the sand compared to other companies was good.
October 24, 2024
Quick delivery and competitively priced…
Quick delivery and competitively priced items. Would use again.
October 21, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.