Placed an order with Springfields after being let down by another company and received my goods within 3 days. Great communication, service and was really happy with my goods Would definitely use a... See more
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I've ordered several items from Springfields, all very reasonably priced and delivered in good time. Their customer service has been absolutely top notch when needed. Thanks guys!
Company replied
Quality through and through. Bought a Revo 7 crossbow. Absolutely lovely bit of kit. The only problem was the safety pin broke. The team went above and beyond to fix the issue. Even when EK wante... See more
Order submitted. acknowledged and payment made. After what I thought was a long lead in a parcel arrived, signed for but upon opening it was the wrong item. I contacted by email and after another dela... See more
Company replied
Company details
Written by the company
Bushcraft & Field Sports Equipment
Contact info
United Kingdom
- springfields.co.uk
3.9
Great
361 reviews
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service. Will shop here again.
Bargain Item received as advertised, well packaged and arrived quickly. Can't fault the service. Will definitely use Springfields again
December 6, 2022
Fast delivery and am really happy with…
Fast delivery and am really happy with this crossbow.
November 1, 2022
Excellent Customer Service
Slight issue with the product but that was to do with Royal Mail and the supplier and not Kniv/Springfields. Hayley went above and beyond with excellent customer service and all is sorted. Will definitely use again and highly recommend. Thankyou guys and Merry Christmas
December 13, 2022
Unprompted review
Avoid at all costs !! Refusing to refund
Avoid at all costs !!! Ordered paid received tracking , parcel even been dropped off 3 days later as they told me . Since then no update on parcel , says just Royal Mail got it , no further update nothing . Contacted Springfield been told to wait serval dates before the issue a refund or send replacement. Contacted them again and no they refuse to refund me or send replacement!!! Absolutely scamming people off. This was a present for today! They told me I should wait another 14 days , excuse me 14 days that’s an absolutely joke . And if I want to open a case on PayPal this will take 14days as well !
Absolutely shocking customer service, doesn’t take care . Stated clearly that parcel had been lost . So no present for today and out of money
MANY THANKS SPRINGFIELD
November 30, 2022
Unprompted review
Mystery surprise, outstanding.
As always excellent service and a great surprise.
solid and fast delivery, what more can i say.
November 25, 2022
Excellents products at a good price
Excellents products at a good price. Excellent service.
November 18, 2022
Can not get better
Services,,,,,,,good
Products,,,,,,good
Honest retailer that does things right and can be trusted
November 27, 2022
Really great shop with a wide variety…
Really great shop with a wide variety of things for both kids and adults. Quick delivery, great!
November 30, 2022
My order arrived when promised and…
My order arrived when promised and correspondence remained throughout the delivery process
November 28, 2022
Great quality product received.
Great quality product received.
Delivered next working day as requested.
Will definitely use again.
November 10, 2022
Excellent quality items 👍🏻
December 6, 2022
Springfield’s are very prompt answering…
Springfield’s are very prompt answering any queries I have,this particular enquiry was concerning a delivery issue caused by a courier company,after phoning Springfields customer service department the delivery was completed the next day thanks
November 24, 2022
Helpful and fast response to queries
Helpful and fast response to queries. Will use again.
November 25, 2022
Faster delivery perfect service…
Faster delivery perfect service resolved a little problem straight away couldn't ask for a better service thank you
December 5, 2022
Great choice
Was looking for a fish filleting knife for my husband and ground this site on the search, what a fabulous shop, loads more ideas for future and the knife for his Xmas present! Will use again, easy to order and fast delivery! Thank you
November 4, 2022
Satisfied customer
Great value, top quality service, very impressed with Springfield every item I've ever purchased has been perfect. Delivery has always been swift aswell.
November 19, 2022
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