Springlegalgroup Reviews 86

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have been enrolled for 4 years and was expecting to to be done with all my debt with in 2025. They settled 2 and i am now left with 2. Now they are not allowed to do anything because they are getti... See more

Rated 1 out of 5 stars

After being enrolled in this program for 3 years they settled 3 small debts. 2 others went into litigation one settled by my lawyer the other one i never heard from again. another i settled on my ow... See more

Rated 1 out of 5 stars

Would be zero if allowed. Stay away total scam artists. Paid 42k they took 18k in fees. Now saying I need to extend the program another 2 yrs plus. I’ve put in complaints with my State Atty General as... See more

Rated 1 out of 5 stars

After three years in the program, they collected almost $18,000, and two debts are still unsettled. Then they got sued over this past summer and had to drop me as a client so I had to get a new fi... See more

Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They said we would have representation…

They said we would have representation if we were to be sued we are being sued they said 7 to 10 days to be contacted and said don’t worry they will handle everything they have gone over the time and said it’s been sent to the attorney and attorney will not answer what they are going to do they said they notified them to respond and would take 72 hours today they sent another request because the attorney still has not responded we had to file for an extension to comment on our own and we asked if we don’t hear from the attorney before the extension what do we do they just telling us there nothing they can do until the attorney answers sounds like we’re getting the run around anyone else experiencing this anyone have advised Rose Webb

September 27, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello,

We are sorry to hear about any poor experience. We would like to have one of our escalated team members review your account and reach out to you. Unfortunately, with the information provided we are unable to locate your account. Would you be willing to share your email address, phone number or Client ID associated with your account?

Thank you!

Rated 1 out of 5 stars

I am only giving 1 star because it…

I am only giving 1 star because it won’t allow for 0. This group came looking for us, we were paying our bills on time, but with interest we weren’t making any headway. Spring Legal made it sound glorious, we’d pay off our unsecured debt and drop interest. DO NOT DO IT!!! Your credit will be ruined, you WILL be sued and possibly garnished. After paying over $13,000 NOTHING has been paid off, we’ve been sued twice. We severed our ties with Spring Legal and found a good bankruptcy attorney, we were left with NO other choice. Call your creditors, they are not the devil, they will work with you. The devil is the one making promises that are never kept. We will not do business with this group again, we would sue them but it’s honestly not worth the time or energy, As long as this review reaches at least 1 person, so they aren’t scammed in this same manner, that’s all I care about. Our nightmare is over now, our creditors are being paid and no one can sue or garnish us. GTH Spring Legal!

September 19, 2022
Unprompted review
Rated 1 out of 5 stars

They let 2 to of my accounts go into…

They let 2 to of my accounts go into litigation and then let them go to Default Judgment. Then, they told me they have no legal obligation to defend the lawsuits and I had to come up with 80% of what is currently owed, which is more than I initially owed, before late fees and interest, to get me out of default judgment. If I had $13,000 I would not have needed their program. Their lack of communication and helpfulness is astounding given their sales pitch for the program. Needless to say they made my situation significantly worse.

September 8, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Holly,

We are sorry to hear about this poor experience but we appreciate the feedback. We have assigned one of our escalated team members to review your account and reach out. We will be in contact soon. Thank you.

Sincerely,

Spring Legal Group

Rated 1 out of 5 stars

I started with spring Legal Group last…

I started with spring Legal Group last October 2021, after 10 months and withdrawing from my bank account more than $ 27,000, only one account has been settled for 2% in total only 9% of the total balance has been resolved.
The last account settled was more than 2 months ago, I made the monthly payment on time, but did receive the promised services.
I would like to cancel this service to stop the frustration

August 8, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Ibrahim, we are sorry to hear about this poor experience. We have assigned one of our escalated team members to review your account and reach out. We will be in contact as soon as possible. Thank you.

Rated 2 out of 5 stars

Take care of your debt without using Spring. They are awful.

I had to change my bank account and I ended up talking to somebody from Spring twice and Global once today before finding out why my draft hadn't been taken out of my account. I found out today (7/29) that all I needed to do was send a PIECE OF PAPER back to Global to authorize the payment. I changed my bank account on the 7th of July. I hate working with this company because even if I get the piece of paper back to them by email and fax, it will take several days to get everything in the system and I will default on my account. I have never missed a payment until now and they are sending me nasty emails and phone calls asking why the payments aren't being made. I have received three phone calls this week and got an email today asking why things aren't done. I didn't know anything needed to be done. TAKE CARE OF YOUR DEBT BY USING OTHER MEANS. DO NOT WORK WITH SPRING.

July 29, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Jill, we are sorry to hear about this poor experience. We have assigned one of our escalated team members to review your account and reach out. We will be in contact soon. Thank you.

Rated 1 out of 5 stars

I had started and agreed with this…

I had started and agreed with this firm. After 1+ years, my credit has totally ruined and still not clear my debt. So slow and keep in pain. I thought they will pay whole then I pay every month. That’s not, they took their profit first and very slow processing. I don’t even know if they are working the case

July 28, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Jerry, we are sorry to hear about any poor experience. We would like to have one of our escalated team members review your account and reach out to you. Unfortunately, with the information provided we are unable to locate your account. Would you be willing to share your email address, phone number or Client ID associated with your account? Thank you.

Rated 1 out of 5 stars

I would suggest everyone read the…

I would suggest everyone read the contract and then decide carefully if this program is really helping you or fooling you. They deduct much more money from you in the form of fees than you may think you are saving.I opted out of program when I saw that they keep aksing us to add funds to reach reasonable amount to negotiate but the intent is to pay all the fees that they need from us .
Fees are pretty high and instead of deducting major portion of that at the time of settlement , they deduct every month large portion of our money .
You may feel they are helping us but NO , they are making money from our installlments without doing anything until charge-off happens.
You lose a lot of money in the form of fees, you get your credit score down for a long duration and nothing happens in return.
When they show you simulator as how you will save , high fees are not included which would make you rethink the decision.
My recommendation , not to go with them unless you are fine to pay high fees, bad credit score and long wait for settlement to happen.

When I opted out of the contract realizing the blunder I did, they refunded just 600$ out of my 2500$ saying everything is deducted as fees. and they did nothing during this period. So, I paid them for sitting like ducks .

July 12, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Rajni, we are sorry to hear about this poor experience. We have assigned one of our escalated team members to review your account and reach out. We will be in contact soon. Thank you.

Rated 1 out of 5 stars

One of the most unprofessional worst…

One of the most unprofessional worst Services you can possibly pick they dropped the ball didn't show up for a court hearing ended up with a $10,000 judgment against me open my payments for 6:27 a month 9 months later so I need to double my payments which was more than my regular monthly payments I had before alluring credibly hiring smart illegal

June 12, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Mr. Peek, at this moment we have been unable to connect with you via the email/phone indicated on your account. We would still like to discuss this matter with you further and ask that you contact our Client Services team at your convenience to review this matter. Thank you.

Rated 1 out of 5 stars

Scam

So far. I can't say that I've been help by Spring Legal Group as they sold me they would. Out of all the accounts I have, they solved only 1 in about 2 years that I faithfully been paying them, now I've been garnished and all they want from me is give them more money, then I received another garnishment and I just been told the same thing when in reality they didn't do what they suppose to do from the beginning even when I gave them everything they requested on time to avoid all of these and nobody didn't even call me back. As a matter of fact, I was told they need 2-3 business days to return my call and it's been 5 days already and when I called them the person is not available at the moment and they will return my call AGAIN.
It's the same thing everytime and in the meantime I've been garnished, none of my debts have been settled and still paying Spring Legal Group monthly.
This is a scam!!!

May 11, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Mario, thank you for allowing us the opportunity to discuss your situation. We are pleased that we were able to come to a satisfactory resolution for you. Please contact us if there is anything we can assist with further.

Rated 1 out of 5 stars

Cancel if your already using them…

Cancel if your already using them before you get put into garnishment like my husband and I. There was not even an apology, nothing. Just a "well there's nothing we can do about it now." Cancel get the small amount of a refund and put that towards your debt payoff. Settle your debt yourself. It took me one day to negotiate the rest of my debt. Worst decision was to go with them. Best decision to end my relationship with them. They don't care about you at all.

May 6, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Veronica, we are sorry to hear about this poor experience. We would like to have one of our escalated team members reach out to you and further discuss your review. Unfortunately with the information provided we are unable to locate your account. Would you be willing to share your full name, email address or phone number associated with your account? Thank you.

Rated 1 out of 5 stars

Horrible Scam

Cancelled this scam service in December. Was promised my escrow account money back and that my bank account withdrawals would Stop. Never received my escrow funds (which per the agreement I signed I should be entitled to) and NOW this scam company takes withdrawals from my bank every other month instead of monthly (seems to hope I won’t notice they’re still stealing from me)!!!

April 26, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Amber, we are sorry to hear about any poor experience. We believe we have located your account and have assigned one of our escalated team members to review and reach out. We will be in contact soon. Thank you.

Rated 1 out of 5 stars

Can't give zero stars

Can't give zero stars. RUN RUN RUN RUN. This company is a scam. Called to see how much I needed to get a loan to rectify my situation. They gave me a quote 6K over the initial amount. When I inquired why no concrete answers. When I asked what would have happened at the end of my payments I was told that another department would have called to discuss further payments. I canceled my agreement that day. I received documents saying they no longer represent me but a month later they still withdrew my monthly payment. I called and all I heard was a apology and they will submit the paperwork to refund my account. They said I should receive it in 7 to 10 days. Explained I canceled my agreement 20 days ago and I want my account balance today. Was told they can't do that. Asked to speak to their supervisor, get placed on hold, and was told they can't speak with me. Asked to get transferred to accounting was told NO. SCAMMERS

April 15, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Angelo, thank you for allowing us the opportunity to discuss your situation. We are pleased that we were able to come to a satisfactory resolution for you. Please contact us if there is anything we can assist with further.

Rated 2 out of 5 stars

Disappointed thus far

As of now, I am not satisfied at all. I have been paying since September of last year and nothing have been negotiated. There is no communication nor update. Meanwhile my score just keeps falling and credit report completely ruined. Everytime I call they told me they have not started negotiations yet. I was hoping they would have started paying back my creditors by now and I could start working on rebuilding my credit. All these negative reviews, I can totally relate to and it is making me nervous.

EDITED to respond to Spring Legal. Unfortunately base on the guidelines for reviewers and my comfort level, I am not comfortable revealing any of the requested information here. However, if you can provide me with an email address or phone number where I can speak to someone in regards to this, I would be more than happy to reach out. Not just the general customer service number because every time I call them I am just being told that you have not started negotiating with my creditors and they don't know when that will happen. Which is why I am here on the first place.

March 17, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Andree, we are sorry to hear about this poor experience. We would like to have one of our escalated team members reach out to you and further discuss this. Unfortunately we are unable to locate your account with the information provided. Would you be willing to share your full name, email address or Client ID that is associated with your account? Thank you.

Rated 1 out of 5 stars

This is a total scam

This is a total scam. Spring legal is NOT up front about what happens when legal action is taken on behalf of creditors through debt negotiation (interesting, considering they are a law firm). It makes sense that when you stop paying your bills, creditors are going to come after you. Spring Legal tells you they will represent you and take care of you, the problem is, they are not even going to try communicating an agreed upon amount with creditors until the end of your contract. That's because they take so much in fees up front that your account balance sits at practically zero funds until the last year of your contract. Yes, literally. We are one year in and are being told they will have enough funds to negotiate in 3 years. This means you risk creditors putting a lien on your property or pushing in other ways. Spring Legal will then encourage you to pay more each month, like an absurd extra amount that you can't afford, in hopes of escalating the process. They've asked us to pay an extra $1200 a month so they may be able to negotiate in a year. If I had that kind of money, I wouldn't have needed their "resources" to begin with. It's a super super shady situation because in the time I'm paying them, I would have been better off paying creditors minimum payments. At least I'd have my credit. I'm coming to believe more people are being made aware of how they operate.
They keep referring me back to the contract that I did indeed sign. I was an idiot and should have read every single fine print. Instead, I trusted the phone consultation that assured me I would be in great hands. Terrible.

March 11, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Jonathan, we are sorry to hear about this poor experience. We have assigned one of our escalated team members to review your account and reach out to you. We will be in contact soon. Thank you.

Rated 1 out of 5 stars

Unfortunately the pandemic left me and…

Unfortunately the pandemic left me and my wife unable to keep up with our bills. We relied on our credit cards to get us through and got to a point where we felt there was no way out. Up to this point all of our bills had been paid 100% on time. We reached out to Springlegal in April of 2021 and felt we had a solution. Enrolling 100K in debt we were skeptical but hopeful. We received a summons for 3 of our accounts the first week of January 2022. We immediately uploaded the legal documents and waited for the representation that we were promised. Our first date to respond is tomorrow, March 10th. After several calls and follow up emails, we have no representation. A lawyer has not been assigned to us and what we have essentially been told is that we would, on our own, file a continuance to allow more time for an attorney to be assigned. There has been zero guidance from the people that have handled the calls other than to add more money to our account. We have been drafted $703 dollars for the last 21 pay periods for a total of over $14k. The amount of settled debt is $3,704. I understand that there's fees, however when a judgment from a civil court can lead to wage garnishments AND our legal representation hasn't stepped up...there is a problem. I'm not confident we made the right choice and will have to likely face consequences, including an increase to our bi-weekly drafts to continue in the program. Not what we were expecting.

March 10, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello, we are sorry to hear about this poor experience. We would like to have one of our escalated team members review your account and reach out. Unfortunately with the information provided we are unable to locate your account. Would you be willing to share your full name, email address or Client ID that is associated with your account? Thank you.

Rated 1 out of 5 stars

Stay Away from this company

3/29/23: Wanted to give an update from my post last year. I re-changed my review from a 5 to a 1 start. It has been over a year and I now had no choice but to file for bankruptcy. After my initial post not only on this website but on several of their websites, they had contacted me and "escalated" the issue. I was receiving communication from them there on and updates on accounts. Come October 2022 one of the accounts went into litigation. Spring legal attorney reached out to me and because I didn’t give them an additional amount that they wanted, they sat on that account and did nothing. Fast forward to January 2023 I agreed to give additional funds but by then it was too late, the creditors had put an involuntary lien on my house. Now March I have received a wage garnishment because they (Spring legal) did nothing. I started this program in April 2021, almost 2 years and only settled 2 very small accounts, made payment arrangements for two others and two (including the wage garnishment) are in litigation. I have called them several times to cancel my account and contract and cancel future payments to all creditors but they have yet to do so. I was to receive a cancellation email within 72 hours of cancellation but it has now been 7 days and no email.
Almost $27,000 later and nothing has been done but paid off two accounts at a settlement amount of less than $1000 each. I could have paid all my debt off with that $27K. Stay away from this company. my credit went to crap and they did nothing but take all my money and Im sure the balance I have with them now in the escrow account will not be refunded. Just take your losses and figure out a different way of settling your debt. This is not worth it.

Hi I also became a member of Spring legal group back in April of 2021 and every time I log into my account I dont see a change. I've seen that there was three "Offer under "review but when I click to get more info, one says "offer approved" on August 23, 2021, another one says "offer approved" on Nov 4, 2021 and the third one says "offer under review" but has no date or any kind of detail. I have not received a call for a status on my account or an email or anything. My bank account is being withdrawn monthly and have yet seen any progress. How long does it take after it says "offer approved" that the collection is paid. Not very satisfied with this company as of yet.
Tere Gurrola

February 19, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello, we would like to have one of our escalated team members reach out and further discuss your review. Unfortunately with the information provided we are unable to locate your account. Would you be willing to share your full name, email address or Client ID that is associated with your account? Thank you.

Rated 4 out of 5 stars

Hi I became a member of spring legal…

Hi I became a member of spring legal group sometime in august. So far every time I log into my portable I see no progress. Most of my debts have already gone to collections. I’m afraid these collectors might come after me. I’ve been patience all this time And I’m starting to think the worst is going to happen. Can you give me some fee back or advice. Thank you. Ruben.

February 16, 2022
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Ruben, thank you for taking the time to discuss these matters with us! We are glad we were able to straighten out any issues!

Rated 1 out of 5 stars

Think Long and Hard #2

I wrote a review on 12/12/2021. I still have not received a refund of my money that was held in an account to be used for settling my debt. I have received “check is in the mail” and “automatic deposit has been arranged” promises. I disenrolled on 11/16. My debt was settled by my financial adviser within 2-3 weeks. Nothing got accomplished in the twelve months that I was enrolled. I just want my money back. I don’t know what my “fees” were used for, but the $5000 wasn’t used for representation or communication.

December 27, 2021
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Kelli,
Thank you for taking the time to provide your feedback, we are sorry to hear of your negative experience, we will have one of our client experience representatives reach out to you to review your file.

Rated 1 out of 5 stars

I DO NOT suggest Spring Legal Group

When I was contacted by Spring Legal Group, I was told don't worry we will negotiate reduction and elimination of my debts. Due to Covid, we lost almost 90% of our income. 1 year later only two accounts have been settled and I was just served and being sued by the Bank that prior to working with Spring Legal Group was in good standing. I do NOT suggest anyone deal with this company for debt settlement

December 6, 2021
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Hello Douglas,
Thank you for taking the time to provide some feedback about your experience, we are sorry to hear of the current situation. We have assigned your file to a client experience specialist, we will be reaching out via email to set up a time to review your account.

Rated 1 out of 5 stars

to everyone who wants to use a spring…

to everyone who wants to use a spring legal as a company ''''to help you get out of your debts ''don't my husban and i get into a trap.

August 6, 2021
Unprompted review
Springlegalgroup logo

Reply from Springlegalgroup

Thank you for taking the time to leave us this feedback. We'd be happy to assist in understanding your frustrations. We can have one of our representatives reach out to discuss and review your concerns but do request that you provide us with your name so that we may do so.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look