Spruce & Sky Reviews 85

Bought a dress on sale thinking it’d be average at best. Turned out to be one of my better purchases lately. It looks a bit bold in pictures but feels easy to wear once it’s on. Also came in perfect condition, no weird creases or anything.

this shirt is just easy. fits right, feels fine, no drama.

I ordered the same dress in two different sizes, and both were extremely disappointing. The quality was far below expectations—cheap materials, poor construction, and they looked nothing like the photos advertised online.
When I reached out about a return, I was told I could get a full refund ONLY if I paid to ship the items back to China. I went to my local shipping store (which handles UPS, USPS, and FedEx) and was quoted over $400 to return two very small, lightweight dresses. That’s completely unreasonable!!!
It’s hard to believe this isn’t intentional. Spruce & Sky must be aware of these return shipping costs, which effectively makes returns impossible or not worth it for customers. This is misleading and unfair. I would strongly caution others before purchasing!!!

UPDATE! Their response below is BS!!!! Their "best" offer was a 50% return so I'm still losing half of my money and I HAVE YET TO SEE THAT REFUND .....please don't trust these people!!!!

I never complain about on line purchases. I will make an exception for Spruce and Sky. The quality of their clothing is terrible. It takes days to receive a return label—although they do offer a 20% back on your purchase if you choose to keep the unwearable clothing. It is a complete joke.
Do NOT buy. You will be very frustrated.
Save your money!

This company is a scam.

I placed an order for 3 dresses, was very dissatisfied with the all 3 and began a return process via they're contact email.

It took days to get a response, then they requested pictures of the dresses I recieved. In trying to send the pictures they requested, the original email address was no longer working.

Also, they list a NC address on their website but I believe they originate in Asia.

Consumer beware!

Got the hoodie and joggers set and yeah solid for daily wear. nothing complicated.

The maxi dress is one of those outfits you dont have to think about. I just throw it on and head out. It sits nicely and doesn’t feel heavy or annoying during the day. Kinda became my go to without trying.

EDIT EDIT EDIT:
I have been in contact with info@spruceandsky since day one. They have not fulfilled any of their myriad promises. The latest was that a full 100% refund would be made to my card within 5 business days. This business day #6. No sign of a refund.
DO NOT TRUST THEM TO HONOR ANYTHING.

ORIGINAL REVIEW:
Horrible return service! The dress I ordered did not fit and they requested photos, which I sent. Now they will give me a 20% return “as a courtesy"!
My only other option is to return it to China, though their resources say they have both a US & overseas distribution, with a warehouse address at 10137 Horton Road, Charlotte, NC 28278.
I'll turn it over to the Texas Attorney General before I ship it to China.

The quality of the clothing was horrible. When I requested a refund I was told that they would send me a replacement product if I paid shipping and I could keep the items I have and give them away. So that tells you about the quality of the items if they don't even want them back. Do NOT buy from this site!!!

Do not use this company—this is a classic bait-and-switch.
The dress I received looked nothing like the picture on the website. I typically wear an XL, and even after following their sizing guide and ordering a 2XL, the fit was still too tight.
When I attempted to return the item—well within their stated 30-day return policy for a full refund—I was instead offered a 50% store credit. Since the sizing is clearly unreliable, that was not a reasonable option. They then reduced the offer to only a 20% refund, which is completely unacceptable.
I would not recommend purchasing from this company.

the puff sleeve dress looked extra online but irl it’s actually chill! Didn’t expect that.

Got the hoodie and joggers set for daily wear and yeah it’s good. Fits normal, feels soft, nothing to complain about.

If I could give them a zero, I would. They advertise hassle free returns. They sent me and additional dress that I did not order. I contacted them before the dresses arrived and was told it would be not problem to return them. The fabric is very thin and the dresses constructed poorly. To return? I will have to ship to China, although the address for them on the website is in NC. They offered to let me keep the dresses and refund me 10%. Definitely a scam!!!!

The puff sleeve midi looked a bit too much online but it’s actually pretty chill in real life.

I ordered a couple tops with sneakers and everything turned out better than expected. The tops are soft but don’t lose shape after washing which is rare. Sneakers were comfy straight away, didn’t need to break them in.

IGot the satin slip dress and it feels really smooth. I guessed my size and somehow got it right which never happens. Wore it out once already and felt good in it. Delivery took a few days but nothing crazy.

Ordered 4 items from them - and the items are all very poor quality, nothing like what's indicated on their website. They also make you believe that items can be returned to North Carolina "hassle-free for 30 days", turns out it's China. So either pay exorbitant shipping cost or they will refund 20% of the total item value. A scam either way. Lesson learned - always check merchant reviews before ordering.

The cotton maxi is just one of those no effort outfits. I literally throw it on and leave.

I bought 2 pairs of shoes. In the add they look very nice and well made. When I received them I was very disappointed. They are cheap with plastic soles and no cushion as well as not being true to size. I wanted to return them but they said they would not pay for the return and that I needed to return them to China. I know they came from a warehouse here in the US but they make it so that you pay so much to return them that it is costly to do so. I think this website is very fraudulent in its representation of its products and return policy is almost nonexistent. Certainly they are not customer first. Be very wary of this website.

Picked up sneakers and been wearing them pretty much everyday.