SRFax Reviews 282

Tanner made the phone call experience very easy and straightforward.

Helpful when I needed it
I needed list of payments for tax return and thankfully she gave me amounts over the phone.(I was short on time)

SRfax team always answer our calls quickly. Today
Jackie solved our problem very fast in a very professional and friendly way. I really appreciate your help, Jackie. Hope we don't need to call SRFax soon, but if we need to do that, hope to talk to you again!

The customer service representative was very knowledgeable, courteous, and helpful.

Call was answered right away. No having to leave a message and get a call back a day later. Tech knew all the subjects and answered my questions. Very happy with the professionalism of this company.

Tanner was terrific!! I am a 65 year old healer and therapist. Needless to say, I am not a particularly tech savvy client. I was too overwhelmed with elelments of my practice to figure out how to use the SRFax account I seldom use. It was a 50 second fix. I expressed my embarassment and gratitude to Tanner and his disposition and reassurance meant so much. There are a bunch of us who are more right brain than left out here. I so appreciate that SRFax has has the compassion and wisdom to 1) offer human phone support and 2) engage people like Tanner.

Tanner was wonderful. He truly knows how to make a customer happy. He was super friendly and kind. I literally have customer service PTSD due to an infinite number of very horrific experiences with customer service. I always expect to be treated very badly when I call a company for help. It was super refreshing and a big relief to have spoken to Tanner. I appreciate being treated like I am important. Thank you! Give that man a raise!

Srfax provided years of excellent service, and very accessible customer care.

My person Tanner stayed on the call with me until the whole process was completed! Thanks~

Felsen was very professional, knowledgeable, and answered my questions well. Thank you Felsen!

The representative was very knowledgeable, and courteous.

Re: [#534562] Tech Support Call
Trish helped me set up the our account. She was very patient and guided me through the process -step by step. Asked me the correct questions and set up the account as I wanted. Thank you Trish!

Professional and Efficient customer service!

Trish, the rep who I worked with on a fax forwarding issue, was professional, personable and obviously skilled.
We were able to find the cause of our issue (not on their end) and we are working to resolve it on ours.
I would consider using their services elsewhere.

Just got off a long call with Trish. She was excellent, very knowledgeable and helpful, answered all my questions. She even gave me what looks like a simple solution to an issue I wasn't even asking about, but just came up n the conversation. Wonderful experience, excellent customer service!

I Spoke with Jackie this morning, Prompt replies. Helped me to get this going since it was my first time and I was on my way. I like a prompt and quick service resolution. You guys are doing a awesome job, Thanks again Jackie. the company that I represent is Akua Behavioral Health Inc

Called for help with setting up my account correctly. Trish was amazing!! Great customer service, friendly, informative and a pleasure to speak with. I am informed and confident in how I have everything setup and how to best use the service for my business. Thank you Trish.

Tanner was friendly, helpful, and efficient.

Clear instructions to someone not "computer literate." Patient with me