SRN Home Improvements Reviews 1,183

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, from the sales team to the installers. Many people highlight the excellent quality of the products, particularly the windows and doors, noting significant improvements in insulation and appearance. The service is frequently described as top-notch, with efficient and quick installation processes. Some people were dissatisfied with the sales experience, mentioning prolonged visits and pressure to commit to loans. A few other people also felt that the cleanup after installation was not always thorough, and in isolated cases, there were issues with product defects like scratched or leaking windows, though these were often resolved by the company.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high standard of... See more

Product

Clients share positive opinions on product quality. Many reviewers highlight the high standard of windows,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The boys were punctual, hard working & did a fantastic job of 8’windows & 3 doors. There was a tiny problem that was rectified to our satisfaction. We’re so happy with their work & the windows are gre... See more

Company replied

Rated 5 out of 5 stars

Mrs ann marie gallagher . Got 2new windows & back door fitted on 5 th Nov. Great customer service from start to finish excellent quality would highly recomend them . Jamie arrived in the morning as... See more

Company replied

Rated 5 out of 5 stars

good customer service from start to finish. Campbell and Chris arrived on time and worked tirelessly all day, they returned the following day to finish the job. We were very pleased with with the "boy... See more

Company replied

Rated 5 out of 5 stars

Extremely quick service - all booked and completed to a high standard within weeks! Extremely helpful telephone assistance too. The guys that came to fit the windows and doors were really friendly, he... See more

Company replied


Company details

  1. Double Glazing Installer

Information provided by various external sources

Your home improvements company in Scotland for Windows, Doors and Roofline.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

This company SRN home improvements very…

This company SRN home improvements very professional got on with job happy with end product can’t say more than that .very clean a tidy not been going for to long 8-9 years but would recommend.thank you happy now 😀.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Installation

From ordering to delivery very quick, windows are of a good standard. Installation team excellent. Left house very neat and tidy afterwards.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Very professional staff from start to finish. Friendly and hardworking and did a great job.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience…

From first contact and appointment with salesman, who explained the patio doors all the work that would be done etc. Went for the bi fold doors. This was followed up by the surveyor who again fully discussed all the work etc that would be done then the team to take out old doors and fit the new bi fold doors with matching cladding done in a day. The full experience was exceptional in all respects as was the contact at office. Would highly recommend SRN home improvements.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was perfect from…

The whole experience was perfect from the sales lady coming to my home,explaining information and advice,showing all the door products with prices then taking our order,the surveyor arrived within days,did a really efficient measure up giving us lots of info on what was what.The fitters came up from Airdrie,sharp,and got started straight away,doing a great job,the finish was fantastic,and they hoovered up and left my place in perfect condition.Many thanks.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Pleasure to do business with them. Scott. Ryan. What a team. Start to finish. Polite, respected our home and punctual. No time wasted they never stopped. Really pleased with their expertise. Great job thank you lads.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic windows

Think my word we’re WoW what a difference!! The windows have modernised my home from top to bottom. Took just over two days, and the work men were very respectful and tidy.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, simple and reliable service.

I cannot recommend SRN enough. My flat had old, falling apart windows that were more aesthetic than useful. From the first step, it was easy. The very kind woman who was my main contact when arranging appointments was very helpful and made organising everything hassle free. Not only was the original salesman incredibly friendly, he explained everything very in depth. I was incredibly impressed when he brought a full window out of the van into my flat so I could see and feel how well made they were. The surveyor who measured up was polite, perfunctory and friendly, in and out in about 10 minutes. And the technicians who installed the window were so friendly and good banter. Every step of the process was made easy, which I really appreciated being a first time home owner who had never had to go through any sort of large renovation like new windows. If you need any doors or windows, SRN Home Improvements should be your first choice.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, friendly and efficient. Made such a difference to the heat conservation and noise reduction

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend SRN to friends and…

Would recommend SRN to friends and family. Very friendly and not pushy from start to finish. Everything from start to finish was explained and there were no surprises. The install team were on time, polite and tidy. 5 starts all round.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Replacement French doors

Very pleasant company to deal with with first class workmanship and quality products. It was a real pleasure to meet Jamie again. His customer service skills are excellent.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company could not do enough for you.really good windows strong and lovely to look at and the doors above and beyond beautiful.the 2 men working doing the windows were friendly hard working and clean.well impressed with them thank you

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

The fitters were friendly

The fitters were friendly, approachable, professional and completed the work in very good tine. They also explained the process for the installation of the sofits, fascias, etc. They worked constantly and tidied up well too. The company alao compensated me due to a mix up wirh the installation date. I was impressed by that.
The sales, surveyor and admin staff also dealt with me appropriately and effeciently. I was also kept up to date with good and detailed information of the process for the installation and payment. I would highly recommend this company for your replacement sofits, fascias, guttering and down pipes.
I am pleased with the materials and the work done.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, very clean and tidy. I have had all my windows and back door replaced with this company and I would recommend to anyone. Very reasonable price.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

New doors

SRN replaced my front door and back door got to give the fitters 10/10 excellent finish i would highly recommend this company

March 6, 2026
Unprompted review

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