We really loved our srprs holiday. We did the bucket list option and ended up in Bucharest in a lovely hotel. The app worked well and revealed the destination with no hiccups. The information on the h... See more
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Second time we've been on a trip through Srprs.me, and once again it was awesome. We were sent on a wonderful trip to Sicily a few years back and this time tried the road trip option. We were set of... See more
Company replied
My experience with sprs.me was far from satisfactory. Due to a bug on their website, I was booked into a city we explicitly did not want to go to. A substandard hotel at an inflated price of 200 euros... See more
Just back from my fourth trip with srprs.me, and wow, they did it again! We ended up in Madrid! Each and every trip I've done with srprs.me has been amazing - the surprise element really adds... See more
Company details
Information provided by various external sources
Make a date with the unexpected and take a city trip without knowing where exactly it will take you. Take your travel guide, cut it into confetti and completely immerse yourself in the many spontaneous travel moments that are bound to come. This way, any discovery is guaranteed to trigger a WOW moment. On this page you’ll find countless of personal accounts of one-of-a-kind experiences from literally thousands of voyagers who all embraced the srprs.adventure and went for it. Aside from our notorious desk chairs races, usually held during lunch breaks, we seriously work our butts off to deliver an ace product, as well as top notch service. We know we have done our jobs well when we see this shine through in the reviews.
Contact info
Zekeringsstraat 32B, 1014BS, Amsterdam, Netherlands
- +31202611737
- hallo@srprs.me
- srprs.me
4.3
Excellent
581 reviews
Replied to 16% of negative reviews
Typically replies within 1 week
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Wonderful experience thanks to srprs.me!
I had a great holiday experience thanks to Srprs.me! I have to confess that I was a little bit upset when I discovered my holiday destination at the airport. It was quite a departure (no pun intended) from my usual destinations, however I ended up appreciating the break even more because it was so different. There was a bit of a mix up regarding my accommodation, but the person manning the emergency line couldn't be more helpful, and even called up after the issue was resolved to make sure everything was okay. Honestly communication was great through the entire experience, and I always felt like I was well informed. I loved the brand (one of the main reasons I booked!) although I have to say I think the new srprs.me branding removes from the uniqueness it once had. Feels a little too corporate now. Maybe it will grow on me in time, and it's not something I feel deserves a reduction in overall rating.
Great work guys. I'll be sure to book again soon!
April 20, 2018
Unprompted review
Reply from srprs.me
Hi Jonathan,
Thank you for the lovely review! Despite not initially being excited about the destination, I commend you for embracing it. What happened with the accommodation was unfortunate but we are happy that you gave us a call and we could fix the situation. With the new website we might look a bit different but I assure you that we are still the same people and still have the same approach towards creating our trips.
Which surprising destination will we send you to next time? :)
Thanks
Jahmilla @srprs.me
Bad holiday - not srprs.me's fault but they could have dealt with it a lot better
My holiday didn't work out well at all, unfortunately. I don't think this was srprs.me's fault, but I wish they'd dealt with it better afterwards.
My flight was terrible. They booked me with RyanAir and there were verbally abusive passengers on my flight, and unprofessional staff enabling them by giving them more and more alcohol. The hotel was well-rated (8/10 on Booking.com) and the area was okay (but only okay), but unfortunately the real problems started there...
I asked the hotel if the taxis outside were safe (it's a city known for dodgy taxis). The hotel said the "official hotel taxi" was free, so I took that. It did not run a meter, or give me a receipt (both of which are apparently legal requirements in that city), and charged me ~3 x the cost the journey should have been. After this experience I felt unsafe dealing with the hotel. The rooms were of an extremely poor standard, the beds were very narrow, and - the worst bit - the rooms were INSANELY hot (around 30 degrees). it was impossible to sleep because of the heat, so I lay awake until 5-6 am. At that point, my 1 full day in the city was effectively ruined because I was exhausted - so I decided to fly home.
Srprs.me were sympathetic on the surface, and said they spoke to the hotel, but did not refund me any money for the holiday. They also did not speak to the airline about the issues there.
I am out the cost of the holiday (£260) and the flight home (£150). I'm disappointed that srprs.me did not refund me any money at all, whether it be from the hotel, the flight, or their own profits from my bad experience.
They were also somewhat accusatory in some of the things they said (saying the hotel advertises the taxi rates - these were never mentioned to them).
They sent me a chocolate bar in the mail saying they were sorry I had a bad holiday, which was a thoughtful PR gesture I guess.
I don't think the issues with the holiday were their fault but I really think they could have dealt with it better. They mentioned to me they'd booked with that hotel >100 times - surely with that kind of relationship they could at least get a partial refund given the hotel's scammy behaviour.
April 18, 2018
Unprompted review
Reply from srprs.me
Hi Eilidh,
We are extremely sorry from the bottom of our hearts that you did not have a good time or experience during your srprs.trip. This is never our intention but we do feel in this case we have done all we can.
Regarding your flight, we agree that it's not nice having to sit next to unruly, disruptive passengers. Holidays can bring out some excitement in people and clearly some take this excitement too far to the dismay of others aboard. We firmly recommend you to reach out to Ryanair to relay your feedback about the way their staff addressed and handled the issues. As we were not passengers on the flight we are unfortunately not in a position to do this for you; the feedback would be far more useful and accurate coming directly from yourself. If you would like some help to get in touch with Ryanair please let us know - we would be happy to offer assistance where we can.
It's true that we've sent over 150 of our travellers to the hotel that you stayed at. Our traveller's have rated the hotel as an average of 8.9/10 - we will continue to monitor incoming review scores and will remove accommodations from our list if they fall below the standard we'd expect.
We reached out to the hotel regarding the issues you faced as soon as we were aware of them, the hotel were extremely sympathetic. We asked whether a one-night (or more) refund would be possible due to the problems you faced but this request was denied. The reason behind the hotel's decision was that the issues were not brought to their attention until after you had checked-out. They informed us that when they were told about said issues as you were leaving they offered a fan to be placed in the room for you & to have someone take a lot at the air conditioning unit to try and fix it but as you'd already purchased your flight home you decided to just check-out instead. They weren't aware you'd had a bad experience in the taxi but did inform us that the rates are fixed and displayed inside the hotel and a receipt can also be provided by the taxi driver (it is however standard practice that receipts are only provided upon request). They would have been happy to check to see whether you were overcharged for the taxi journey, and if so take steps to correct this, should it have been brought to them during your stay. We apologise if we came across as accusatory as this was never our intention.
As for ourselves, we want and will do everything we can for our travellers to ensure happy, smiling faces all around! In this case we unfortunately weren't informed of any issues until you were already on your way home and therefore we were not given an opportunity to address the issues on site which is part of our terms and conditions. We understand that you felt uncomfortable discussing your complaint with the hotel but you could have reached out to us instead. We have an 'emergency' line which is reachable 24/7 and if we had been made aware of the problems we could have taken multiple steps to improve the experience you were having such as: speaking with the hotel on your behalf, changing your room at the hotel or even booking a brand new accommodation for you.
You going home early and missing your holiday is the very last thing that we wanted but unfortunately we were given no opportunity to help you. I hope you can understand and appreciate that had we been made aware of your feelings during your trip we would have went above and beyond to turn the whole experience around.
We are really glad you received our special chocolate bar through the post by our Customer Service Team and we hope this put a little smile on your face (and that you enjoyed it of course!). We are however sorry for the negative feelings you're holding at the moment. We wish we could do more for you at this stage but again as we were not informed at the time, the steps that we could take to resolve this became severely limited. Although we tried our best to obtain some form of refund for you for the reasons highlighted above this was not possible.
We are however available to contact should you want to discuss this further or need some help providing feedback to the airline. We will help and support you in anyway we can with this.
Wishing you all the very best,
Colleen @ srprs.me
Excellent experience
Excellent experience, everything was perfectly organised and thorough. I was a little sceptical purely due to the premise of the product, but everything went smoothly. I misplaced something needed (but found it shortly after) and called the 'emergency' number. They called me back immediately and were very helpful.
I would definitely recommend this company.
April 16, 2018
Unprompted review
Reply from srprs.me
Another superstar srprs.traveller! We're always their to help in one form or another, so thank you for pointing that out :-)
I'm sure we'll be sending yourself or your friends to another srprs.destination very soon & we look forward to doing it all over again!
Thanks again :-) Jesse @ srprs.me
Fantastic experience!
Great trip, my destination wasn't somewhere I'd have thought to go myself, but it was perfect for me, it's like the srprs.team knew me really well!
Accommodation wasn't the best, it was too hot and no fan in the room, but that's not something the srprs.team can control, it was in a great central location, and it was easy to navigate to from the airport.
I'll definitely be doing more srprs.trips in the future!
April 14, 2018
Unprompted review
Reply from srprs.me
Hi Kaz :-) We are stoked to read you not only had a 'Fantastic experience', but are also looking forward to your next srprs.trip!
Concerning your accommodation, we'll be sure to reach out to them to ensure a fan will be option for all our travellers in the future :-) Not to assume, but was this the reasoning behind the 4 star review? We love any feedback we can get :-)
Much appreciated! - Jesse @ srprs.me
Amazing must do experience
Blown away from start to finish. Our destination was incredible and somewhere I'd never have thought to travel to.
I would go back to my srprs destination again and 100% book another srprs.me holiday.
You won't be disappointing!
April 13, 2018
Unprompted review
Reply from srprs.me
Cheers Janine :-)
Really appreciate you taking the time to share your srprs.experience , you're an absolute superstar!! We very much look forward to booking your next srprs.trip & taking it to another level :-)
Keep on keeping on!
Jesse @ srprs.me
Everything well organised with no…
Everything well organised with no hassles.hotel was lovely and clean and destination was brilliant.
March 25, 2018
Unprompted review
Amazing company!!
Amazing company!!! Great service, really helpful, everything exceeded our expectations and ran smoothly! We are definitely booking again :)
March 24, 2018
Unprompted review
Reply from srprs.me
Awesome to hear Lucy! Hopefully we can do it all again sometime :-)
Colleen @ srprs.me
Exciting
Exciting, great value , spontaneous fun. Fantastic concept. We love you.
March 22, 2018
Unprompted review
Reply from srprs.me
We love you too! The words you used really sum up the feelings that we want to be associated with a srprs.trip. Thank you Rebekah for your review. Jahmilla @srprs.me
Wonderful Experience!
Wonderful experience from beginning to end. I’ve already recommended this to all of my friends and family!
March 21, 2018
Unprompted review
Reply from srprs.me
Cheers Ellie, Happy you enjoyed your srps.trip and thank you for recommending us to your friends and family! We really appreciate you spreading good words about srprs.me :) Jahmilla @ srprs.me
I LOVED srprs.me
I LOVED srprs.me. Our holiday was a well kept secret, the reveal was exciting and the destination a genuine pleasure. We had to consider changing the date twice and the people we dealt with - Kyra, Colleen, Jahmilla, Louke and Lonneke - couldn't have been more patient and helpful.
March 20, 2018
Unprompted review
Reply from srprs.me
Cheers Mark :-) The special mention to my colleagues who assisted you throughout your srprs.me experience is a nice touch! We love that you loved your srprs.adventure, let us know when you want to have another ;-) - Jesse @ srprs.me
Amazing experience!
Amazing experience, customer service was great, hotel was great and despite nerves the surprise element is really good fun. Especially if you stick to it and really wait until the airport. I bought it as a birthday present for my boyfriend and would highly recommend!
March 20, 2018
Unprompted review
Reply from srprs.me
Thank you!! Stoked to read you were able to withstand the temptation of revealing your destination before the airport, you're an inspiration to us all :-) Also, can't go wrong with a gift of the unknown! - Jesse @ srprs.me
An excellent way to go on holiday
An excellent way to go on holiday - adds a terrific level of excitement to any trip.
March 20, 2018
Unprompted review
Reply from srprs.me
An excellent review for an excellent holiday, we make a good team :-) Appreciate it Sam! - Jesse @ srprs.me
Highly recommend 5 stars
Absolutely fantastic way to have a holiday. There is always an excitement before the holiday, but teamed with not knowing the destination makes it even more exciting. You get to know airport details and the temperature about a week before you leave, so you know what to pack. The hotel we stayed at was lovely, very clean and the best breakfast selection we’ve ever experienced. Also the destination was brilliant. Have recommended srprs.me to all my friends and family 5 stars
March 20, 2018
Unprompted review
Reply from srprs.me
Fabulous Sheila! At srprs.me, we strongly believe that breakfast is the most important meal of the day..especially when you have a full day of embracing the unknown ahead of you :-) Looking forward to sending your friends & family on srprs.trips in the future! - Jesse @ srprs.me
Amazing
Absolutely amazing experience from start to finish, and beyond! When we got home we had an engagement card and a gift waiting for us.
They understand customer relationships. Can’t wait to go on the next one!
March 20, 2018
Unprompted review
Reply from srprs.me
Amazing review James!
When our customers/srprs.travellers put their trust in us, we will always do what we can to return the favor :-) - Jesse @ srprs.me
Brilliant communication at all times…
Brilliant communication at all times and all went so well. Would highly recommend!
March 20, 2018
Unprompted review
Reply from srprs.me
We strongly believe communication is of the utmost importance Vic, so thank you for acknowledging this :-) - Jesse @ srprs.me
Best surprise holiday
Best surprise holiday. Well organised and accommodation superb. Already recommended to friends. Can't wait to book our next trip.
March 20, 2018
Unprompted review
Reply from srprs.me
Appreciate the word of mouth Jo & looking forward to sending you on your next srprs.advetnure :-)
Thanks again,
Jesse @ srprs.me
Had an absolutely amazing time
Had an absolutely amazing time! Definitely not a place we would of picked either and srprs me went out there way and arranged a bottle of wine on arrival for my 30th
March 20, 2018
Unprompted review
Reply from srprs.me
Thanks Ryan :-)
A 30th is always meant to be celebrated in style, plus a good excuse for a drink!
Jesse @ srprs.me
The best way to Holiday!
The best way to Holiday!
Customer service was excellent.
Quality of destination and hotel fantastic.
The excitement generated by the suspense was also incredible!
March 20, 2018
Unprompted review
Reply from srprs.me
HI Janice :-) Myself & all of the team at srprs.me really appreciate your kind words. More importantly, we're stoked you had an fantastic time on your srprs.trip & embraced the unknown! - Jesse @ srprs.me
A run for your money
Quite a decent destination and hotel stay for the money I paid! The destination was really unexpected but a good kind of surprise though. Suited for those adventurous and spontaneous backpackers/tourists.
March 20, 2018
Unprompted review
Reply from srprs.me
Cheers Joey, appreciate you taking the time :-)
Also glad to read you embraced your srprs.adventure to destination unknown! Do let us know what we could have done to add another star to your review! I promise we won't take it personally :-)
Jesse @ srprs.me
Amazing!!!
Amazing had a fantastic time everything was faultless thank you for making my partners 50th so memorable.
March 20, 2018
Unprompted review
Reply from srprs.me
Hi Stephanie,
What a great review! Thank you for giving us the chance to srprs you and your partner on such a special milestone.
All the best,
Jahmilla from srprs.me
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