SS20 Reviews 915

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Needed new cap straps for an otherwise perfectly good pair of Burton Cartels. SS20 were the only place I could find in the UK that stocked these as spares. Ordering was simple and well integrated wi... See more

Rated 5 out of 5 stars

After I'd placed an order online I decided to visit the store to understand if I had purchased the correct snowboard. Received great advice whilst in the store which helped me correct my purchase and... See more

Rated 5 out of 5 stars

Excellent price, great product, amazing communication & professional business. Would have been nice to be able to track package by courier as opposed to Royal Mail so that I could arrange for package... See more

Rated 5 out of 5 stars

After finding a broken binding strap on my snowboard two days before a ski holiday, I ordered the part with next day delivery. It was delivered as promised using DPD who give you a 1 hour delivery... See more

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4.9

Excellent

TrustScore 5 out of 5

915 reviews

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4.9

All reviews

(915)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Numero uno

Bought a lot of snowboard stuff here and always a good service in store and on line. The biggest discounts and the best equipment!!

February 20, 2015
Unprompted review
Rated 4 out of 5 stars

Good shipping speed, returns process could be better.

Good shipping speed, but unfortunaytely due to size issues i have had to send back returns, had to print off write out forms, which in this day and age should be automated IMO. Had to return at my own cost, which only serves one purpose, and that is to drive my custom to Amazon where returns are free.

Great shop though, good prices, and good shipping speed. Hopefully my amended size comes through soon.

February 16, 2015
Unprompted review
Rated 4 out of 5 stars

Service ok but wrapping is improvable

The Payment and Order placement was ok and the customer service was friendly. The parcel itself was just a plastic bag without any protection for the item iteself, that´s why I give just 4 of 5 stars.

February 14, 2015
Unprompted review
Rated 3 out of 5 stars

Quick service, but shaky packing.

Had the item I wanted, communication was great throughout, postage was the let down, as the package had been scuffed in transit, and the product I ordered (a skateboard) had several marks on it. Would use again if the delivery company was addressed or changed, but for now I'll hold off.

February 12, 2015
Unprompted review
Rated 5 out of 5 stars

Great customer service!

After I'd placed an order online I decided to visit the store to understand if I had purchased the correct snowboard. Received great advice whilst in the store which helped me correct my purchase and buy some nice matching bindings! Really good service, they are also happy to price match online which mean you can buy with confidence!! Can't beat some great advice from you local store....

February 11, 2015
Unprompted review
Rated 5 out of 5 stars

Superb!

Excellent price, great product, amazing communication & professional business. Would have been nice to be able to track package by courier as opposed to Royal Mail so that I could arrange for package drop off. If I am not at home, my parcel goes to main depot which takes 2 hours for a round triptych collect.

February 10, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered a wheely snowboard bag, it arrived on the specified date a few days later and I was updated with the delivery status by text & email.
Would recommend SS20 to any snow/skate shopper.

February 9, 2015
Unprompted review
Rated 5 out of 5 stars

Went out their way to help me last minute

Great company to buy from. I needed a snowboard bag very last minute and SS20 got it on a next day courier for me so it arrived the day before I went away on holiday. website worked well and they were very helpful on the phone. Will be back on their site next year when I go away!

February 9, 2015
Unprompted review
Rated 5 out of 5 stars

good!!

Ordered two powell peralta tshirts came within two days hassle free

February 9, 2015
Unprompted review
Rated 5 out of 5 stars

First class!

I can always rely on ss20 to have what I want, when I want it, and at the right price. And their site sizes must be exact I've never had a problem with them not fitting, unlike some other stores : )

February 7, 2015
Unprompted review
Rated 5 out of 5 stars

Speedy service

Selected the free standard service and my item arrived the next day. Thank you!

February 7, 2015
Unprompted review

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