Stacci Athletics Reviews 97

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

This was the WORST experience I had with online purchase. First of all , it’s tooks 5 weeks to got news about my package , the delivery compagny try to deliver my package twice and I wasn’... See more

Rated 5 out of 5 stars

Stassi Athletics is not just about comfort - it combines style and functionality perfectly! The designs are absolutely adorable, and the gym clothes are made from incredibly soft, high-quality fabric.... See more

Company replied

Rated 5 out of 5 stars

I can’t understand where these negative comments are coming from, I was recommend stacci by a friend and couldn’t be more positive! I have never experienced any issues with them whatsoever. The qualit... See more

Company replied

Rated 1 out of 5 stars

I bought Lumi Bare leggings and top, as well as zipper jacket. After couple of months, all clothes are pilled and look very bad, even though they weren't exposed to any rough surfaces and the damag... See more

Company details

  1. Activewear Store
  2. Sportswear Store

Written by the company

Edgy activewear with the softest touch, founded by Linn Lowes We ship from Sweden and The United States.


Contact info

3.5

Average

TrustScore 3.5 out of 5

97 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My most favorite leggings and such cute…

My most favorite leggings and such cute tops! They are far superior to anything else I can find here in the US

May 28, 2024
Stacci Athletics logo

Reply from Stacci Athletics

Hi Kim, wow, that is awesome! Thank you so much and we are super happy to have you in the team!

Stacci Customer Support

Rated 1 out of 5 stars

No Refund for UK Customers

Really wanted to love this product; UK size 8/10 and bought a small bra that kept falling down just standing trying it on (black hold up band didn’t work at all and kept folding down).

Might fit below C cup, but tried to exchange and received the same automated email a couple of times.

No refunds or exchange for the UK.

Tried to return for store credit and still haven’t received the handling instructions to process a return.

All for women supporting women and really wanted to love this brand, but please upgrade the customer service to a human. 14 day return will likely time out before this company sends me details on how to send this unwearable item back.

Really disappointed, but still hopeful that they’ll come through. Been a week so far…

May 13, 2024
Unprompted review
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Reply from Stacci Athletics

Hi Hannah,

We have looked into your case.

As you agreed upon during checkout, we do not offer refunds for orders outside the UK. It’s important to read the terms carefully when making purchases from outside the UK to fully understand our policies.

We genuinely appreciate your support for Stacci and our commitment to women’s causes. However, our refund policy is in place for good reasons. While we would love to offer free returns and shipping, it’s not feasible for a small business like Stacci, especially as we strive to minimize our environmental impact.

Our customer support team has reached out to you. Please check your spam folder, as we always respond within 24 hours.

We are happy to assist you further!

Best regards,
Stacci Customer Team

Rated 2 out of 5 stars

Buy in sale no right to return! Beware.

Never bought the brand before, there was a sale so I thought this is the moment! Unfortunately the top is made for small breasts (which it doesn’t say on the site) so I wanted to return. Can’t do because it was in sale. Very disappointed customer who won’t be returning and is also wondering what to do with the top. Not a green mentality.

April 26, 2024
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Reply from Stacci Athletics

Hi Rebecca,

Thank you for your feedback.

According to our terms and agreements, we do not offer refunds on items purchased on sale. Our approach is to put unsold items on sale at break-even prices rather than disposing of them. We believe this is a more environmentally friendly practice compared to the common industry practice of discarding unsold products.

If you give us another chance, please consult with us at help@stacciathletics.com to find your perfect size. If the fit doesn't match, we would be happy to exchange it for you.

Have a great day!

Best regards,
Stacci Customer Support

Rated 5 out of 5 stars

Best decision ever!! 😍

I discovered Stacci on IG, and initially, I hesitated due to currency exchange rate and mixed reviews. However, I took a chance, and their Lumi Bare are the softest I've ever owned! They complimented my body so well! 😍 Can't get over them and will definitely be buying more!! Big thumbs up Stacci! 👍👍

December 26, 2023
Unprompted review
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Reply from Stacci Athletics

Hi Marj - We are super happy to hear that you found Stacci!

Yes - the currency exchange can be a bit confusing :)

Yes - people tend to give reviews only when they have something bad to say, even if it often has nothing to do with Stacci, but we are super happy that you took the time to leave a detailed review.

Have a wonderful 2024,

Stacci Customer Service

Rated 5 out of 5 stars

Perfect 🥰

Love this gym wear ☺️ The fabric is super soft and very comfortable on the skin. It’s high quality sportswear and the designs are beautiful and flattering to every body 🥰 Love it and always enjoy buying from there.

January 10, 2024
Unprompted review
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Reply from Stacci Athletics

Hi Celina - Thank you so much for your feedback!

We wish you a happy 2024, thanks for beings in the Stacci fam,

Stacci Support Service

Rated 4 out of 5 stars

Lumi Bare

I ordered 2 pairs of leggings, 1 pair of shorts, and 1 top from the Lumi Bare collection.

The material is a great thickness and is very comfortable and flattering, and it fits true to size. I saw several reviews saying the bottoms were squat-proof, and while this is true I would not say they are stretch-proof. I do a lot of stretching as part of my workouts and since the back side of the bottoms sit lower than the front side, the waistband tends to roll down a lot when I am stretching or in a non-upright position which I do not enjoy.

I ordered 1 pair of contour leggings and 1 non-contour and I don't notice much of a difference. I feel very supported in both. The bare x back top is gorgeous and comfortable and I will definitely be ordering more. Hopefully more colors will be released.

Ordering and shipping was smooth and easy. It was very hard to find a matching set - if a top in a S was available, the matching leggings in a S were sold out, or vice versa. It seems like supply planning has some room for improvement. I will be returning one item as it was too big.

December 28, 2023
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Reply from Stacci Athletics

Hi Jack.

We are very happy to receive your detailed feedback! It helps a lot.
It would help to know your size, color etc to fully understand your feedback on the squat proof incident you had. We would like to dig deeper in that question, please email help@stacciathletics.com so we can investigate further.
Regarding the sold-out-problem; we are still a pretty small business and it is sometimes hard to predict the purchase pattern from our loved customers.For some collections people tend to buy more 1 legging instead of a matching set, and the opposite for another collection. As a small business, it is a challenge to find the correct ratio and not produce too much stock or too few of some.But we are still learning together with you and all our customers, to make your journey with Stacci as smooth as possible.
Take care and have a wonderful day,
Stacci Customer Service

Rated 5 out of 5 stars

You won’t regret it!

Absolutely love the fits and the materials used. So smooth and buttery and overall extremely flattering even for me with a heavier build. I always feel so comfortable and supported when I wear Stacci. And if there is ever any issue with a product, the customer service has been great. Highly recommend!

December 21, 2023
Unprompted review
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Reply from Stacci Athletics

Hi Paulina - We appriciate your feedback and are proud to hear that!

Thanks for being in the team and we wish you a happy 2024!

Stacci Customer Service

Rated 5 out of 5 stars

Love at first touch!

It was love at first touch and try with my first tights (thalia), and then I just kept on buying more, love love love! Fits like a glove, shows your curves in the best way and you feel so so so comfy💕

November 6, 2023
Unprompted review
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Reply from Stacci Athletics

Hi Linnea - We are super happy to hear that feedback! Thanks for being in the team! Have a wonderful 2024!

Stacci Customer Service

Rated 1 out of 5 stars

my third pair of leggings where the…

my third pair of leggings where the scrunch broke. on one of the pair there were also holes along the seam. I contacted customer service about this and was told that it was my fault and that I would get a 20 percent discount.

December 26, 2023
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Reply from Stacci Athletics

Hi Amina - I can not find your name or email address connected to an order.
We will report this review due to that fact.

Stacci Customer Support

Rated 1 out of 5 stars

The worst experience

The worst experience. They are expensive with shipping, returning, and you only get store credit, and it is absolutely not premium quality or what the price would have you think. Their sales also aren’t time zone friendly so it’s easy to miss. Their customer service is so impersonal.

December 22, 2023
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Reply from Stacci Athletics

Hi Anne - We can not find any order or emails with your name or your email address - please come back with a legit order number, email or name and we are happy to help you.

It is a bit unfair to give us bad feedback on the shipping costs, since we do not add anything on the rates that we get from our partners, their prices are based on your location and the market. For the returns and store credit feedback - they are all stated in our policies - which you agree on before making the purchase. And for a small business - we need to have those terms - we can not compete with bigger brands - yet :)

Also, all the offers are - in fact - set for all time zones and if there was an error at some point - we always compensate for that if you just reach out to our customer service.

Have a wonderful day,

Stacci Customer Service

Rated 1 out of 5 stars

The absolute worst customer service…

The absolute worst customer service that I have ever dealt with. bought a set for my girlfriend as a Christmas present, the size was small and their policy says I cannot exchange the item for a larger size. Absolutely do not buy from this company with terrible policy and customer service.

December 25, 2023
Unprompted review
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Reply from Stacci Athletics

Hi Oliver - We are not sure if your feedback is legit or not, since we don't find your name or your email address - your claims are also false - since it all is stated in our terms and agreements. Maybe you're reviewing another company?

Have a wonderful day,

Stacci Customer Service

Rated 5 out of 5 stars

Amazing customer service

A negative experience has been turned into a really positive one by Stacci's super personable and friendly customer service team. I was recommended some alternative leggings that might better suit my needs which I really appreciated.

The leggings really are buttery soft and very comfortable!

November 22, 2023
Unprompted review
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Reply from Stacci Athletics

Hello Menzies, we are super happy to hear that, we do our best and we are always happy to hear our customers feedback.
Thanks for being in the team,

Stacci Customer Service

Rated 4 out of 5 stars

Great quality

Great quality, definitely get many compliments when wearing these pieces. The Thalia collection is my favorite, it’s extremely flattering. One complaint is that the tops are usually not built for larger bust sizes.

November 23, 2023
Unprompted review
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Reply from Stacci Athletics

Hi Mineli, thank you! We appriciate your feedback and if you want to give us more detailed feedback, please send us a email at help@stacciathletics.com!

Thanks for being in the team,

Stacci Customer Service

Rated 5 out of 5 stars

Amazing tights

I purchased a pair of tights for my wife, and she absolutely adored them. The exceptional quality and softness impressed her so much that we're planning to order more soon.

October 26, 2023
Unprompted review
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Reply from Stacci Athletics

Hi John - sounds like a amazing gift - keep your eyes open for new collections and offers, your wife will love them,

Stacci Customer Service

Rated 5 out of 5 stars

Best leggings

I'm obsessed with the Lumi bare collection. Especially the leggings. I could wear them all day and the hourglass top is the cutest 😍

November 13, 2023
Unprompted review
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Reply from Stacci Athletics

Hi Vanessa - We couln't agree more - thank you so much and have a wonderful day,

Stacci Customer Service

Rated 5 out of 5 stars

I can openly recommend this brand

I can openly recommend this brand - especially for leggings!
They are comfortable, hug your curves and highlight the right places!
And the best part is - there is no possible way of a camel toe.

The only feedback I would give is,. That they still need to improve their crop tops and sport bras to match the amazing quality & fit of their leggings.

I have purchased here several times and many different launches and they keep getting better.

November 12, 2023
Unprompted review
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Reply from Stacci Athletics

Hi CL - Mission accomplished! We appreciate your feedback, thank you!

So, it would be amazing to hear what you are referring to - as for improvements regarding the tops and bras - please send us an email and share your thoughts - you, and all our amazing customers, you are the one that builds Stacci.

Have a wonderful day,

Stacci Customer Service

Rated 5 out of 5 stars

My favourite sportswear

I can’t understand where these negative comments are coming from, I was recommend stacci by a friend and couldn’t be more positive! I have never experienced any issues with them whatsoever. The quality is like lulu’s, or even better,, and the fit is perfect. Give Lumi or Thalia a try and you will not regret it, I promise!

November 10, 2023
Unprompted review
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Reply from Stacci Athletics

Hi Gabriella - thank you so much! We love to hear that!

Thanks for being in the team of Stacci!

Have a wonderful day /

Stacci Customer Service

Rated 5 out of 5 stars

In conclusion

In conclusion, these seamless Stacci-clothes have become a staple in my fitness wardrobe. Makes it so much more fun to hit the gym, and I feel so pretty! Thanks xx

August 2, 2023
Unprompted review
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Reply from Stacci Athletics

Hi Klara K, thank you so much! We really appriciate your feedback.

Thanks for being in the team!

Stacci Customer Service

Rated 5 out of 5 stars

The moment I slipped into my Lumi Bare…

The moment I slipped into my Lumi Bare Contour Legging, I knew I was in for a treat. The absence of irritating seams and the soft, stretchy fabric made me feel like I was wearing a second skin. I could move with complete freedom, no matter how intense my workout was. The pants hug your body in all the right places without being too tight. I also bought the top to go along and it’s so comfy and breathable.

November 8, 2023
Unprompted review
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Reply from Stacci Athletics

Hi Elin, wow, thank you so much for the kind words!
We do our best, always! Thank you for being in the team!

Take care and have a lovely day!

Stacci Customer Service

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