Staffs Appliance Centre Reviews 

1,660
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times alongside extremely helpful, polite staff members who consistently go above and beyond to assist buyers. Consumers also deeply appreciate the clear communication and wonderful customer support experienced throughout their entire purchasing process from start to finish. However, some customers also noted that drop-offs are restricted to kerbside or involve large lorries, which can occasionally create parking or property access challenges. Some reviewers additionally observed minor cosmetic marks or scratches on discounted appliances, even though these imperfections were usually clearly displayed online prior to purchase.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting smooth and timely arrivals of their... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally polite,... See more

Service

Clients share positive opinions on service, noting that the entire process from ordering to delivery was... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive in perfect condition and work... See more

Customer service

Consumers find customer service to be exceptionally positive, describing it as fantastic and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.

Rated 5 out of 5 stars

Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... See more

Rated 5 out of 5 stars

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... See more

Rated 5 out of 5 stars

The whole experience was excellent from going in they were really helpful, good prices and good quality goods. The delivery was smooth. Would use again and would recommend them to family and friends... See more


Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Written by the company

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,660)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price, sorted same day

Was able to replace a broken kitchen appliance same day for a much better price than I could find elsewhere. Staff really helpful and managed to sort us a replacement product within about 10 minutes.

May 30, 2025
Rated 5 out of 5 stars

Great company excellent service

Fantastic shop very helpful bought our fridge freezer delivered on time great delivery man and his helper a great plus no delivery charge if I need anything else that’s the place to go very competitive thank you

April 28, 2025
Rated 5 out of 5 stars

Superb service

Knowledegable about products and their suitability.
Prompt delivery.
Excellent customer service. Very friendly.
Highly recommend. Will use again.

April 24, 2025
Rated 5 out of 5 stars

The item was exactly what we wanted

The item was exactly what we wanted, the store guys were great, no lurking in the background and delivery only 2 days later.
The delivery guys were absolutely great, no messing about and helped to place it in the best position for us.
100% rating

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very proactive service

Very proactive service, ensuring we knew exactly what was happening, at every stage from order to delivery. Very competitive. Great company to deal with.

April 3, 2025
Rated 5 out of 5 stars

Excellent service

Immediately after ordering online I received a follow up phone call confirming the order and delivery information. The delivery was as scheduled and the cooker hood I ordered was exactly as described, grade A and in perfect condition.

March 26, 2025
Rated 5 out of 5 stars

Will use again

It’s a long time since I’ve experienced such a first class service and staff-if looking for this type of purchase this company will be my first stop

March 26, 2025

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