All your wmployws in the telephone and game delivery dept get a radio mention! Everytimee i had to call and whine n cry about the sin card not working or them sending a new one , customer service were... See more
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Review summary
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I have been with your company close to a year. I understand that scams & fraud are all over the place. Customer service needs are & should be upgraded whereby they could & can assist the LifeLine cust... See more
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Making Cell Service available to seniors and disabled (Indigent) with 1000 mins talk and unlimited texts and 4.5 gigs of data for free!!! You can also top off your account and get unlimited everything... See more
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I left them when I was offered a new phone thru a competitor then soon realized a had made a huge mistake. Their phone was garbage and their customer service was horrible. I came back and will prob... See more
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Company details
- Telecommunications Service Provider
- Cell Phone Store
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
About StandUp Wireless
Written by the company
- StandUp Wireless is a national prepaid wireless service provider dedicated to connecting low-income individuals and families with reliable, affordable mobile phone service.
- StandUp proudly participates in the Lifeline Program, a Federal Communications Commission (FCC) program, to make mobile service either free or significantly discounted for eligible households. StandUp also participated in the Affordable Connectivity Program (ACP) and Emergency Broadband Benefit (EBB) when those programs were available
- For more than a decade, StandUp Wireless has helped people stay connected to what matters most: loved ones, jobs, education, healthcare, and emergency services. Our work plays an important role in closing the digital divide by ensuring that individuals and families who might otherwise be left behind have access to essential mobile connectivity.
- Our customers receive free talk, text, and data plans through the Lifeline program, along with simple, low-cost top-up options to add extra minutes or data whenever needed. Customers can bring their own phone or receive a SIM or eSIM, making it easy to start service without unnecessary barriers.
- What sets us apart is our community-based approach. StandUp is one of the few remaining Lifeline providers still showing up, on the street, across the country allowing our valued customers to enroll in Lifeline and get service in whatever way is best for them, be it online with an eSIM, or in person. This allows us to reach underserved communities more effectively and offer personal, in-person support.
- We operate with a strong commitment to compliance and transparency, meeting all federal and state regulations that govern the Lifeline program. Our team works hard to simplify the enrollment process, provide clear information, and ensure customers receive the service they qualify for.
- Our Mission
- To remove communication barriers by making mobile phone and internet access affordable and accessible to everyone who qualifies—because staying connected isn’t a luxury, it’s a necessity.
- What We Offer
- -Free or discounted phone service through Lifeline
- -Bring Your Own Device (BYOD)
- -You choose between a physical SIM or eSIM
- -Simple online or assisted in-person enrollment
- -Reliable nationwide network coverage
- -Affordable top-up plans for extra talk, text, and data
- -24/7 Bilingual customer support
- Our Core Values
- Access:
- Affordable service for every qualified customer
- Integrity:
- Ethical, transparent operations that follow all regulations
- Community:
- Local partnerships that create meaningful impact
- Customer Care:
- Support designed to meet people where they are
- If you’re looking for a trusted Lifeline wireless provider, StandUp Wireless is committed to keeping you connected with service you can count on.
Contact info
4.5
Excellent
78K reviews
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Reply from StandUp Wireless
Hello Amber,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the internet. We know it's frustrating.
Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Killasan
We're happy to hear that our data notifications are helpful for you. It's great to know that you appreciate being informed about your data usage. Thank you for your feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Very easy to apply set up and esim .
Very easy to apply set up and esim .. it was completely awesome ..!! Thank you
April 15, 2026
Reply from StandUp Wireless
Hi Annetta
We're happy to hear that the setup and eSIM application were easy for you! It's awesome that you had such a positive experience. Thank you for your feedback!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Great service!!
April 15, 2026
Reply from StandUp Wireless
Hi Joshua
We're happy our service is great for you! We appreciate you taking the time to leave us positive feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I got this sims card for free monthly…
I got this sims card for free monthly minutes the 1st month had free minutes service was bad but it worked..now going on the 2nd month I have no minutes..it said to keep your free minutes to call or text someone use web browser with no wifi so I called and texted people that didn't use stand up wireless and used web browser with no wifi..so why don't I have any service..it says I have to buy some more if I want to continue to use it...like what it's free minutes every month..not 1 month...grrrr
April 15, 2026
Unprompted review
Reply from StandUp Wireless
Hello Paulinea,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the minutes and service. We know it's frustrating.
Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Sarah,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the service. We know it's frustrating.
Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Samara
We're so glad you find our service quick and helpful! We appreciate you sharing your positive experience with us. Thank you!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Milton,
We regret if there was any confusion as to what is included for free, with Lifeline benefits. We understand it's frustrating to not receive what you were expecting, but want to assure you, that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase!
Please reach out to us to see how we may be able to help. You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Needs to be unlimited data and phone
April 15, 2026
Reply from StandUp Wireless
Hello Anthony,
We regret if there was any confusion as to what is included for free, with Lifeline benefits. We understand it's frustrating to not receive what you were expecting, but want to assure you, that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase!
Please reach out to us to see how we may be able to help. You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Received SIM Card today put it in phone…
Received SIM Card today put it in phone but it didn't work so I got another phone which was compatible could call and text but no data. When I called again there was no way to email me the APN so they text it to me but I could not understand what was to go where as it was jumbled together instead of separate readable lines nit along with having to flip flop back and forth from text messages to APN in order to set up APN very frustrating. Just email the instructions it's a lot easier. Jeez.
April 14, 2026
Reply from StandUp Wireless
Hello Cherlye,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the sim card.
Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Received sim card and service faster…
Received sim card and service faster than expected. Service was very easy to setup and get started, after putting in the SIM card,I turned on my phone and immediately had phone service and Internet available.
April 12, 2026
Reply from StandUp Wireless
Hi Joseph
We're happy to hear that you received the SIM card and service quickly. It's great to know the setup was easy and that you immediately had phone service and internet. We appreciate you taking the time to review our service.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Betty
We're happy to know that our field agent was friendly, patient, and helpful! We appreciate you sharing your positive experience with our service. Thank you!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
The service is great and no issues
April 10, 2026
Reply from StandUp Wireless
Hi Wanda
We're happy to hear that you had a great experience with our service and encountered no issues! We appreciate your positive feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Works amazing everyday and anywhere !
April 14, 2026
Reply from StandUp Wireless
Hi Kaydence
We're happy to hear that our product works amazingly for you every day and everywhere! We appreciate you taking the time to review our service.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Barak
We're happy to hear that you are doing well and are busy with us. We appreciate you taking the time to leave us this positive feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Sim card isn't compatible to any phone…
Sim card isn't compatible to any phone that I have and the service sucks
April 13, 2026
Reply from StandUp Wireless
Hello Steven,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the sim card.
Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Great service
I didn’t have a phone for a week came here and instantly got an eSIM and able to make calls and text
April 14, 2026
Reply from StandUp Wireless
Hello Sieria,
We're happy to hear that you were able to quickly get an eSIM and make calls and texts after being without a phone for a week. We appreciate your positive feedback! Welcome to the StandUp Family!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I don't have any phone to put the sim…
I don't have any phone to put the sim item in so I don't know what to tell you I thought you were going to send me a phone the item you sent me is useless. Please send me a phone I didn't understand what or how this works
April 13, 2026
Reply from StandUp Wireless
Hello Norman,
We regret if there was any confusion as to what is included for free, with Lifeline benefits.
We understand it's frustrating to not receive what you were expecting, but want to assure you, that StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state. Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service.
Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Fast and friendly service
Standup wireless didn't waste anytime getting me on connected and get my service turned on.
April 6, 2026
Reply from StandUp Wireless
Hi Theresa
We're happy to hear that you were quickly connected and your service was activated without delay! We appreciate you taking the time to share your positive feedback with us.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
The quick service and works great
The quick service and works great I'm not getting service when I place a call it says stand up wireless and it won't let me place a call
April 12, 2026
Reply from StandUp Wireless
Hi Angela
We're so glad you find our service quick and effective! We appreciate you sharing your positive experience with us. Thank you!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
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