All your wmployws in the telephone and game delivery dept get a radio mention! Everytimee i had to call and whine n cry about the sin card not working or them sending a new one , customer service were... See more
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Review summary
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I have been with your company close to a year. I understand that scams & fraud are all over the place. Customer service needs are & should be upgraded whereby they could & can assist the LifeLine cust... See more
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Making Cell Service available to seniors and disabled (Indigent) with 1000 mins talk and unlimited texts and 4.5 gigs of data for free!!! You can also top off your account and get unlimited everything... See more
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I left them when I was offered a new phone thru a competitor then soon realized a had made a huge mistake. Their phone was garbage and their customer service was horrible. I came back and will prob... See more
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Company details
- Telecommunications Service Provider
- Cell Phone Store
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
About StandUp Wireless
Written by the company
- StandUp Wireless is a national prepaid wireless service provider dedicated to connecting low-income individuals and families with reliable, affordable mobile phone service.
- StandUp proudly participates in the Lifeline Program, a Federal Communications Commission (FCC) program, to make mobile service either free or significantly discounted for eligible households. StandUp also participated in the Affordable Connectivity Program (ACP) and Emergency Broadband Benefit (EBB) when those programs were available
- For more than a decade, StandUp Wireless has helped people stay connected to what matters most: loved ones, jobs, education, healthcare, and emergency services. Our work plays an important role in closing the digital divide by ensuring that individuals and families who might otherwise be left behind have access to essential mobile connectivity.
- Our customers receive free talk, text, and data plans through the Lifeline program, along with simple, low-cost top-up options to add extra minutes or data whenever needed. Customers can bring their own phone or receive a SIM or eSIM, making it easy to start service without unnecessary barriers.
- What sets us apart is our community-based approach. StandUp is one of the few remaining Lifeline providers still showing up, on the street, across the country allowing our valued customers to enroll in Lifeline and get service in whatever way is best for them, be it online with an eSIM, or in person. This allows us to reach underserved communities more effectively and offer personal, in-person support.
- We operate with a strong commitment to compliance and transparency, meeting all federal and state regulations that govern the Lifeline program. Our team works hard to simplify the enrollment process, provide clear information, and ensure customers receive the service they qualify for.
- Our Mission
- To remove communication barriers by making mobile phone and internet access affordable and accessible to everyone who qualifies—because staying connected isn’t a luxury, it’s a necessity.
- What We Offer
- -Free or discounted phone service through Lifeline
- -Bring Your Own Device (BYOD)
- -You choose between a physical SIM or eSIM
- -Simple online or assisted in-person enrollment
- -Reliable nationwide network coverage
- -Affordable top-up plans for extra talk, text, and data
- -24/7 Bilingual customer support
- Our Core Values
- Access:
- Affordable service for every qualified customer
- Integrity:
- Ethical, transparent operations that follow all regulations
- Community:
- Local partnerships that create meaningful impact
- Customer Care:
- Support designed to meet people where they are
- If you’re looking for a trusted Lifeline wireless provider, StandUp Wireless is committed to keeping you connected with service you can count on.
Contact info
4.5
Excellent
78K reviews
Asks customers to review
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Reply from StandUp Wireless
Hello,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
My phone does not work.
April 24, 2026
Reply from StandUp Wireless
Hello James,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the service you received. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Julie,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the service you received. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Its been great all the way around.
April 17, 2026
Reply from StandUp Wireless
Hello Paul,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
It doesn’t work i was actually trying…
It doesn’t work i was actually trying to get a phone on this stupid site
April 24, 2026
Reply from StandUp Wireless
Hello Jamie,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the service.
We know it's frustrating. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Nilam,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
I got my sim card within 1 days of…
I got my sim card within 1 days of ordering it! The service is great and the number really works!
April 23, 2026
Reply from StandUp Wireless
Hello Anastasia,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
I still without a working number
I recently signed up for service, but I am still unable to access the phone number that was assigned to me. While the representative I spoke with was professional and tried to assist, the solution they suggested was a bit unconventional and unfortunately did not work.
I appreciate the effort to find a "workaround," but it felt more like a temporary tactic than a solid technical solution. I would have preferred a more standard troubleshooting process or a direct escalation to the technical team. Currently, I’m still without a working number, which is quite disappointing.
Suggestions for improvement:
The company should provide more standardized training for complex activation issues so representatives don't have to rely on "weird tactics." Faster escalation to technical support would also help resolve these types of access issues more efficiently.
April 17, 2026
Reply from StandUp Wireless
Hello Pablo,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the service. We know it's frustrating.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Bebe,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
When i put my sim card into the phone…
When i put my sim card into the phone it automatically says sim card locked and the mobile data wont even kick on so there's service
April 23, 2026
Reply from StandUp Wireless
Hello Teona,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the sim card. We know it's frustrating.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
U guys are great
April 15, 2026
Reply from StandUp Wireless
Hello Victoria,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
Very very bad poor service didn't help…
Very very bad poor service didn't help me at all wouldn't even help me activate a phone or anything like and I didn't want to tell me that you guys don't offer free phones when your website says and advertisers that free government phones I would really like to have a phone to be able to get a job and do whatever else I need to do but I can't do that without a phone and your customer service Representatives didn't help me at all I tried to activate a previous phone I own and one that I bought from the internet and they wouldn't activate either one of them phones with my SIM card and then denied me the fact of a free phone
April 22, 2026
Reply from StandUp Wireless
Hello Jeremy,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the sim card. We know it's frustrating. We don't offer free devices.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Kleber,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the service. We know it's frustrating.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
Reply from StandUp Wireless
Hello,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
Reply from StandUp Wireless
We're happy to hear that you feel that way! We appreciate you taking the time to share your positive experience with our service.
Thank you,
StandUp Support
Thank you for helping me set up my…
Thank you for helping me set up my transfer number and being patient with me. Thank you again 💓
April 16, 2026
Reply from StandUp Wireless
We're happy we could assist you with setting up your transfer number and appreciate your patience. Thank you for your positive feedback; we appreciate you taking the time to review our service.
Thank you,
StandUp Support
Better customer service
April 23, 2026
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
The sim card need a code to unlock it…
The sim card need a code to unlock it and I need a new phone old phone broken
April 16, 2026
Reply from StandUp Wireless
Hello Zion,
Thank you for reaching out. We're sorry to hear you are experiencing issues with your device. We know it's frustrating.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing.
Please reach out to us, so we can help! You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
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