All your wmployws in the telephone and game delivery dept get a radio mention! Everytimee i had to call and whine n cry about the sin card not working or them sending a new one , customer service were... See more
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Review summary
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I have been with your company close to a year. I understand that scams & fraud are all over the place. Customer service needs are & should be upgraded whereby they could & can assist the LifeLine cust... See more
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Making Cell Service available to seniors and disabled (Indigent) with 1000 mins talk and unlimited texts and 4.5 gigs of data for free!!! You can also top off your account and get unlimited everything... See more
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I left them when I was offered a new phone thru a competitor then soon realized a had made a huge mistake. Their phone was garbage and their customer service was horrible. I came back and will prob... See more
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Company details
- Telecommunications Service Provider
- Cell Phone Store
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
About StandUp Wireless
Written by the company
- StandUp Wireless is a national prepaid wireless service provider dedicated to connecting low-income individuals and families with reliable, affordable mobile phone service.
- StandUp proudly participates in the Lifeline Program, a Federal Communications Commission (FCC) program, to make mobile service either free or significantly discounted for eligible households. StandUp also participated in the Affordable Connectivity Program (ACP) and Emergency Broadband Benefit (EBB) when those programs were available
- For more than a decade, StandUp Wireless has helped people stay connected to what matters most: loved ones, jobs, education, healthcare, and emergency services. Our work plays an important role in closing the digital divide by ensuring that individuals and families who might otherwise be left behind have access to essential mobile connectivity.
- Our customers receive free talk, text, and data plans through the Lifeline program, along with simple, low-cost top-up options to add extra minutes or data whenever needed. Customers can bring their own phone or receive a SIM or eSIM, making it easy to start service without unnecessary barriers.
- What sets us apart is our community-based approach. StandUp is one of the few remaining Lifeline providers still showing up, on the street, across the country allowing our valued customers to enroll in Lifeline and get service in whatever way is best for them, be it online with an eSIM, or in person. This allows us to reach underserved communities more effectively and offer personal, in-person support.
- We operate with a strong commitment to compliance and transparency, meeting all federal and state regulations that govern the Lifeline program. Our team works hard to simplify the enrollment process, provide clear information, and ensure customers receive the service they qualify for.
- Our Mission
- To remove communication barriers by making mobile phone and internet access affordable and accessible to everyone who qualifies—because staying connected isn’t a luxury, it’s a necessity.
- What We Offer
- -Free or discounted phone service through Lifeline
- -Bring Your Own Device (BYOD)
- -You choose between a physical SIM or eSIM
- -Simple online or assisted in-person enrollment
- -Reliable nationwide network coverage
- -Affordable top-up plans for extra talk, text, and data
- -24/7 Bilingual customer support
- Our Core Values
- Access:
- Affordable service for every qualified customer
- Integrity:
- Ethical, transparent operations that follow all regulations
- Community:
- Local partnerships that create meaningful impact
- Customer Care:
- Support designed to meet people where they are
- If you’re looking for a trusted Lifeline wireless provider, StandUp Wireless is committed to keeping you connected with service you can count on.
Contact info
4.5
Excellent
78K reviews
Asks customers to review
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Reply from StandUp Wireless
Hello Paulette,
Thank you for reaching out. We're sorry to hear you are experiencing issues with your device. We know it's frustrating.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing.
Please reach out to us, so we can help! You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
I’m very satisfied with my experience
I’m very satisfied with my experience. I am glad to have a working phone again. It will help me tremendously so thank you lots. I’m greatly appreciative of you guys for that.
April 23, 2026
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
Lil win
Winning just a little bit difficult to get the money they'll pay they just difficult
November 4, 2025
Reply from StandUp Wireless
Hello Palmer,
Thanks so much for the 4-star review.
Thank you,
StandUp Support
I been trying to get my phone to work…
I been trying to get my phone to work on this phone and it's been telling me that the sim and network are locked
April 21, 2026
Reply from StandUp Wireless
Hello Amylynn,
Thank you for reaching out.
We're sorry to hear you are experiencing service issues. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Very bad nothing works and the guy…
Very bad nothing works and the guy yelled at me on the phone
April 15, 2026
Reply from StandUp Wireless
Hello Tina,
Thank you for reaching out.
We're sorry to hear you are experiencing service issues. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
Messed up company that sells your data and left their employees with nothing
They sell your number and you get constantly harassed with spam AND scams. Saw the salesperson today and complained only to hear they got laid off with no notice. I guess a company that doesnt respect its customers cant be expectef to respect its employees! Didnt have time today but promised I'd be back to switch my service soon! Idc if service is good, this is for my backup phone anyway. I just look forward to moving my benefit so you not getting paid. Plus I want to help out the employee you screwed over by getting him some $$$. Even offered me a free phone if I bring 5 friends! Now that's a business. 5 ☆ fa sho, 0 ☆ if I could give to you
March 4, 2026
Reply from StandUp Wireless
Hello Kymere,
Thank you for your feedback. We take concerns like this seriously and will review the matter internally. We’re committed to maintaining a high standard of conduct across our team.
Thank you,
StandUp Support
Reliable great
April 22, 2026
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
Well I do need a good phone
Well I do need a good phone, mine is not charging right so I'm unable to use it, so far you have been great.....
April 15, 2026
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
I was sent a sim card when I told…
I was sent a sim card when I told SafeLink that my phone was lock I told them that I needed a phone so basically I just waited my time
April 22, 2026
Reply from StandUp Wireless
Hello Elizabeth,
Thank you for reaching out.
We're sorry to hear you are experiencing issues. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
Reply from StandUp Wireless
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
Not a good connection 👎🏾👎🏾
April 22, 2026
Reply from StandUp Wireless
Hello Timothy,
Thank you for reaching out.
We're sorry to hear you are experiencing service issues. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
The internet isn't enough everything…
The internet isn't enough everything else is amazing
November 4, 2025
Reply from StandUp Wireless
Hello Steven,
Thank you for reaching out.
We're sorry to hear you are experiencing service issues. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Need a unlocked device FML
SIM card doesn't work because my device isn't unlocked or paid off supposedly. It would be much more convenient if you had a free phone or tablet with built in hot spot/internet you could ship in place of the SIM card. Thanks
April 21, 2026
Reply from StandUp Wireless
Hello Jose,
Thank you for reaching out.
We're sorry to hear you are experiencing issues. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Stand up is just a life saver when it…
Stand up is just a life saver when it comes to services
April 8, 2026
Reply from StandUp Wireless
We're happy to hear that our services have been so helpful for you. We appreciate you taking the time to share your positive experience with us!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
It’s not letting me turn on Wi-Fi…
It’s not letting me turn on Wi-Fi setting for my sim carrier
April 22, 2026
Reply from StandUp Wireless
Hello Kimberly,
Thank you for reaching out.
We're sorry to hear you are experiencing service issues. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
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