Stanton Optical - Asheville Reviews 56

TrustScore 4 out of 5

3.9

946 Patton Ave, #20, 28806 Asheville, NC, US


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience at Stanton Optical! The staff was friendly and welcoming, the selection of frames was excellent, and the whole process was smooth and easy from start to finish. My glasses arrived rig... See more

Rated 1 out of 5 stars

Didn’t get to speak to an actual optometrist. They simply handed me a prescription and said that if I had any concerns about my eye health to ask my family physician. This was after being reassured th... See more

Company replied

Rated 5 out of 5 stars

My mom and I had a great experience on this place. It was a friendly environment. We didn't have to wait a long time before they helped us. They are courteous, they have an amazing price. The glass... See more

Rated 5 out of 5 stars

The staff was very professional as well as personable, my glasses frames were fantastic, many great frames to choose from! Got an appointment beyond fast, and two pairs of glasses AND the exam for $13... See more


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 946 Patton Ave, #20, 28806, Asheville, NC, United States

  • (828) 222-4729
Promotion box for Stanton Optical - Asheville

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

3.9

Great

TrustScore 4 out of 5

56 reviews

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Rated 4 out of 5 stars

Nice salesperson

Nice salesperson, nice eye exam technician and equipment is modern and state of the art. Glass frames are limited but for the price - it can’t be beat.

March 5, 2026
Stanton Optical - Asheville logo

Reply from Stanton Optical - Asheville

Hello Ricardo! We’re glad you had a positive experience with our team and enjoyed our modern equipment. We appreciate your kind words and are happy you found great value in our prices!

Rated 5 out of 5 stars

Good quality frames and lenses are…

Good quality frames and lenses are great to see through them!

March 5, 2026
Stanton Optical - Asheville logo

Reply from Stanton Optical - Asheville

Hello Donna, Thank you for your review! We’re glad to hear you’re happy with the quality of the frames and lenses. We truly appreciate your feedback!

Rated 5 out of 5 stars

I have been wearing glasses for close…

I have been wearing glasses for close to 27 years and been to numerous amounts of glasses places and this is by far the best classes places I've been to the selection of classes that you have is very good the customer service is spectacular you don't have to spend countless hours now or spend days waiting for your glasses you actually get your glasses that same day which is very awesome to me I went there and took my son there we were both very happy

March 3, 2026
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Reply from Stanton Optical - Asheville

Hello Brenda! We’re thrilled to hear that you and your son had such a positive experience and that our selection, same-day service, and customer care stood out after 27 years of wearing glasses. We truly appreciate your kind words and look forward to seeing you both again!

Rated 5 out of 5 stars

Your employees were so nice

Your employees were so nice, and helpful. The whole atmosphere in your store was simply pleasant.

March 3, 2026
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Reply from Stanton Optical - Asheville

Hello David! We’re thrilled to hear our team made your visit pleasant and helpful. We appreciate your feedback and look forward to seeing you again!

Rated 4 out of 5 stars

It was good

It was good, not great. Great people and product for the money but short staffed.
Deborah

February 27, 2026
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Reply from Stanton Optical - Asheville

Hello Deborah, Thank you for sharing your feedback, Deborah. We’re glad to hear you had a positive experience with our team and enjoyed the value of your product. We apologize if being short-staffed affected your visit and truly appreciate your patience. Your comments help us improve, and we hope your next experience will be even better!

Rated 1 out of 5 stars

Worst customer service I've ever had

Worst customer service I've ever had, glasses took 16 days to receive. Didn't receive notification when they arrived. Had to call multiple times. When I showed up for my exam on time they let others go in front of me that were obviously late. I've used Stanton services for 6 years now and 5 out of 6 visits have been bad experiences down to them even getting me the wrong lenses. Asheville location is a joke

February 26, 2026
Stanton Optical - Asheville logo

Reply from Stanton Optical - Asheville

Hello, we're very sorry to hear about your recent experience, especially after being a loyal patient for six years. Delays in receiving your glasses, missed notifications, and being overlooked during your appointment are not acceptable. Thank you for bringing this to our attention. We'll be escalating this internally to ensure it's thoroughly reviewed. We truly appreciate your feedback.

Rated 5 out of 5 stars

Great pricing.

February 26, 2026
Stanton Optical - Asheville logo

Reply from Stanton Optical - Asheville

Hello Irene! We’re glad you were happy with our pricing and truly appreciate your support!

Rated 3 out of 5 stars

The right lense of the blue pair keeps…

The right lense of the blue pair keeps falling out. As soon as I got them and wore them the lense popped out. Not happy

February 21, 2026
Stanton Optical - Asheville logo

Reply from Stanton Optical - Asheville

Hello Harmony. We're truly sorry to hear about your experience and the issue with your lenses. We’d love the opportunity to assist you further. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

Everything was great

Everything was great staff was wonderful, appointment was quick and easy.

February 21, 2026
Stanton Optical - Asheville logo

Reply from Stanton Optical - Asheville

Hello Sherry, Thank you for sharing your experience! We’re glad your appointment was quick and easy and that our staff made it a great visit.

Rated 1 out of 5 stars

I waited forever at the office

I waited forever at the office. Then, was told my contacts would be mailed to me as I live a long distance away. It took multiple phone calls and eventually a trip to the office myself to get my contacts.

February 20, 2026
Stanton Optical - Asheville logo

Reply from Stanton Optical - Asheville

Hello Ashli, we sincerely apologize for the long wait at the office and for the inconvenience you experienced with receiving your contact lenses. Thank you for bringing this to our attention. We’ll be escalating this internally to ensure it’s thoroughly reviewed. We truly appreciate your feedback.

Rated 1 out of 5 stars

Poor service

Long wait, disorganized and sometimes rude

February 11, 2026
Stanton Optical - Asheville logo

Reply from Stanton Optical - Asheville

Hello Charles, we're very sorry for the long wait and any disorganization during your visit. Thank you for bringing this to our attention. We'll make sure to escalate this internally so it can be thoroughly reviewed. We really appreciate your feedback.

Rated 5 out of 5 stars

Everyone is so nice and helpful..

Everyone is so nice and helpful... They a really good deal on glasses...

February 20, 2026
Stanton Optical - Asheville logo

Reply from Stanton Optical - Asheville

Hello Carl! We’re glad our team was nice and helpful, and that you found a great deal on glasses. We look forward to seeing you again!

Rated 1 out of 5 stars

Stanton Optical

Stanton Optical
946 Patton Ave #20, Asheville, NC 28806

This place is so unorganized it really makes me wonder if this company realizes how crappy their customer service is on Patton Ave Asheville . My appointment was made twice now specifically to get contacts for my son and be informed how to use them. I was told today that someone would help with this at 2:15 . Now my second trip
I have been told my appointment was set for an eyeglass adjustment and there is only one person working today and there is no way possible for them to help him today. When I made the appointment I specifically said I do not want to make another trip to the store . The lady that works the appointment desk says there is no way the people booking the appointments have any idea what services they can perform today because they can’t see their schedule. Multiple people have just walked in and got completely served while we waited for hours . They took our money and said oh we can’t do that today you will have to come back so we did. Now we are back again with an appointment and being told there is no way they can help today. This is total BS !! Save your time and money and go somewhere people will be honest and at least act like they care. I mean even just a little sympathy or apology would be nice but I guess not. We will be done with this place if I can get my money back. What a disaster. I understand being short handed but I don’t expect to be treated second rate after the amount of money we paid in advance for basically nothing at this point. Literally 3 people in this store.

August 15, 2023
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