Stanton Optical - Columbia (East Forest Plaza) Reviews 

38
TrustScore 4 out of 5

4.0

5400 Forest Dr, Suite B, 29206 Columbia, SC, US


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Rated 5 out of 5 stars

Everyone was so friendly and they helped me to understand each point of the process-including understanding our insurance. My daughter loves her glasses also!

Company replied

Rated 5 out of 5 stars

Great customer service and it's nice to be able to have some new glasses after my previous ones failed to help me see as good. Staff was great and therefore my experience was great.

Company replied

Rated 3 out of 5 stars

Didn’t send email when glasses where done had to call twice sent the email after & had to search a little minute for my name/glasses asking if I received a email but I called

Company replied

Rated 5 out of 5 stars

Nice and quick service. Glasses were sent quicker than expected. With two cases and microfiber cleaning cloths. Prescription was given with all relevant information.

Company replied


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 5400 Forest Dr, Suite B, 29206, Columbia, SC, United States

  • 8032829006
Promotion box for Stanton Optical - Columbia (East Forest Plaza)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.0

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TrustScore 4 out of 5

38 reviews

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(38)

15,560 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and helpful

Everyone was so friendly and they helped me to understand each point of the process-including understanding our insurance. My daughter loves her glasses also!

August 1, 2026
Stanton Optical - Columbia (East Forest Plaza) logo

Reply from Stanton Optical - Columbia (East Forest Plaza)

Hi Burchardi! We are thrilled to hear that our team made you feel so welcome and helped make the process—including insurance details—clear and easy. It's also fantastic to hear that your daughter loves her new glasses! We look forward to seeing you both again.

Rated 5 out of 5 stars

I picked up replacement frames for my…

I picked up replacement frames for my glasses. My order was easily found and the associate who assisted me was professional and nice.

July 20, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Cathy, Thank you for your kind review! We're glad to hear your replacement frames were ready and easy to locate, and that our associate provided professional and friendly assistance. We truly appreciate your support and look forward to helping you again in the future!

Rated 3 out of 5 stars

Glasses 🤓

Didn’t send email when glasses where done had to call twice sent the email after & had to search a little minute for my name/glasses asking if I received a email but I called

June 29, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Chanya. We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it is to have to follow up multiple times to receive updates about your glasses and to not receive the notification you were expecting. Our goal is to provide timely communication and a smooth pickup experience, and we regret that this was not your experience. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.

Rated 5 out of 5 stars

Nice and quick service

Nice and quick service. Glasses were sent quicker than expected. With two cases and microfiber cleaning cloths. Prescription was given with all relevant information.

June 24, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Sienna! We're glad you received nice and efficient service and that your glasses arrived sooner than expected. It's great to hear you appreciated the included accessories and the detailed prescription information provided. We appreciate your feedback and look forward to assisting you again!

Rated 1 out of 5 stars
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Brian. We sincerely apologize that your experience did not meet your expectations. We're sorry to hear your glasses were not correct. Our goal is to ensure every patient receives accurate vision correction and quality eyewear. We'd love the opportunity to assist you further and ensure you're seeing clearly. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

Great Staff!

Great customer service and it's nice to be able to have some new glasses after my previous ones failed to help me see as good. Staff was great and therefore my experience was great.

July 1, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hi Natalie. Thank you for your wonderful review! We're glad to hear our team provided great customer service and helped you find glasses that better meet your needs. We appreciate your kind words about our staff and are happy to know you had a great experience. We look forward to serving you again!

Rated 5 out of 5 stars

Good

Very helpful and nice . Did my exam one day had my glasses the next . I'm very happy 😁😁

July 7, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hi Maskela. Thank you for your wonderful review! We're thrilled to hear our team was helpful and kind, and that you were able to complete your exam and receive your glasses so quickly. We're so glad you're happy with your experience and appreciate your support. We look forward to serving you again!

Rated 5 out of 5 stars

The staff and service was great

The staff and service was great

July 6, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hi Dylan. Thank you for your review! We're glad to hear you received great service from our team. We appreciate your support and look forward to serving you again!

Rated 4 out of 5 stars

Quick service

Quick service
Friendly staff

June 13, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Thank you for your review! We're glad you enjoyed our quick service and friendly staff. We appreciate your feedback and look forward to seeing you again!

Rated 5 out of 5 stars

The lady in the front was amazing

The lady in the front was amazing

June 5, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Phyllis. Thank you so much for your kind words! We’re thrilled to hear you had such a great experience and that our front desk team made such a positive impression. We truly appreciate your support!

Rated 5 out of 5 stars

The absolute best!!!!!

The absolute best!!!!!! Customer services is the best, doc was the best, Mrs. Marsha was the best, the guy and the tech are the best! Perfect!

June 16, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Gail, Thank you for your amazing review! We’re so glad to hear you had such a great experience with our team, from the doctor to Mrs. Marsha and the rest of the staff. We truly appreciate your enthusiasm and support!

Rated 2 out of 5 stars

It’s a retail glasses shop at the end of the day.

At first the experience went well. I did believe that my prescription was not correct the first time I was there, but was told to give it 4-5 days for my eyes to adjust. I ended up having to go to the Harbison location to see the on site doctor because the store manager stated I needed my eyes dilated. Dr Waldrop did a very thorough exam and told me I didn’t need glasses and that I have an accommodation insufficiency. I have 20/20 vision and no astigmatism like I was told I had at the first exam. I did not need my eyes dialed for this. After everything was said and done, I do not believe my first exam was good as it was a zoom call with a doctor that remotely did 3 slides on my eyes and looked over the machine results. This doctor during the zoom exam even explained that I didn’t need to wear my glasses all the time and that I had 20/20 vision. I just was farsighted and had an astigmatism? This didn’t make sense to me at first because the prescription gave to me was very low to begin with and contradicted me having to wear them all the time for my eyes to adjust. I believe if the initial exam was more thorough, I would not have wasted money on glasses I didn’t need, take off work for another appointment, and didn’t have to experience the headaches I had wearing glasses during the adjustment period. While I understand it’s a free exam with a glasses purchase, I would have rather paid for an exam explaining my eye disorder than going through all of this. I truly feel like this business is more of a retail glasses shop rather than actually addressing eye issues. If you just need glasses and have prior prescriptions, you are probably fine. But if you failed a DMV vision test for the first time and need to figure out what’s going on, just go to an actual optometrist.

May 20, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello, we’re very sorry to hear about your experience and understand how frustrating and concerning this situation must have been. We recognize your concerns regarding the differences between your initial and follow-up eye exams, the telehealth process, and the confusion surrounding your diagnosis and prescription. Please know that all prescriptions are reviewed and signed by licensed doctors. Thank you for bringing this to our attention. We’ve escalated your situation for further review so we can address your concerns. We truly appreciate your feedback.

Rated 5 out of 5 stars

Loved everything about the service that…

Loved everything about the service that was given thank you I wish I could do more

June 4, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Lailah! We’re so glad to hear you loved the service you received. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for your kind feedback!

Rated 5 out of 5 stars

Great Experience

No long waiting. Great customer service. Staff was pleasant. I got what I needed same day. This newest location is small & clean.

June 3, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Dee! We’re glad to hear you had a quick and smooth visit and that our staff provided great customer service. It’s wonderful that you were able to get what you needed the same day and appreciated the clean, new location. We appreciate your support and look forward to seeing you again!

Rated 3 out of 5 stars

I scheduled an appointment for the most…

I scheduled an appointment for the most part because my eye was red, swollen and somehow I scratched the cornea. I told the guy I need to have an eye exam for that reason and to get new glasses. I did not realize it was a virtual visit and would not be prescribed eye drops. I still got my glasses but had to go and get another eye exam for the original problem to get Rx. I could have done all of that at the visit I had with an in house doctor to get eye drops. So I was not impressed because my needs were partially met and they did not explain this to me prior to arrival. Glasses I chose are nice.

May 31, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Maebel. We’re sorry to hear that your expectations were not fully met during your visit. Please know all prescriptions are reviewed and signed by a licensed doctor. We're glad to hear that you were able to get your new glasses and that you are happy with your frame selection. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.

Rated 2 out of 5 stars

First appointment

First appointment, unlikely to make a return visit. I scheduled my appointment online, which was easy. I got there and didn't have a long wait before I was called back. Staff was friendly. Then we got set up in another room for a virtual visit with the doc, and thats where things went downhill. I could barely hear the doctor, they didn’t talk to me, just completed the exam, so I couldn't ask about some recent vision concerns. As an added bonus, I was tested for my far sight correction and the tech was informed I didn't need a nearsighted test. I've been wearing prescription readers for 20+ years, but again, couldn't say anything. Just going for an eye check, they seem okay. Basic issues, they may be able to meet the bar. Have prescription glasses for 20+ years, well you may miraculously have perfect vision, but still get a headache and have swimming letters and words when you don't wear the glasses that are unnecessary.

May 8, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Rachel. We’re glad to hear that the scheduling process was easy and that the staff was friendly. However, we’re sorry to learn that your experience during the exam process did not meet your expectations. That is not representative of the level of service we strive to provide. We’d love the opportunity to assist you further and ensure you’re seeing clearly. We’ve escalated this situation for further review so we can address your concerns and ensure a satisfactory prescription. We appreciate your feedback.

Rated 2 out of 5 stars

I feel I should have been informed that…

I feel I should have been informed that those types of transition lenses do not work inside a vehicle. I specifically mentioned that I needed them for driving. I spent a significant amount of money on these glasses, and they are unfortunately useless for my needs.

May 2, 2026
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Reply from Stanton Optical - Columbia (East Forest Plaza)

Hello Gabrielle. We’re sorry to hear that the transition lenses did not meet your needs for driving and apologize for any miscommunication regarding the lens options discussed during your visit. This is not the quality of service we strive to provide; we’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

Great service

Great service, amazing staff , very kind took the time to make sure i liked my glasses; loved the whole process.

April 17, 2026
Rated 1 out of 5 stars

Canceled my appointment as I was…

Canceled my appointment as I was driving there. 15 minutes before. I tried to give this place another chance and this is the second time Ive tried to get an exam through them, they’ve cancelled, and I always just end up going somewhere else.

May 1, 2026
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