Stanton Optical - El Paso (Sunland) Reviews 

64
TrustScore 4 out of 5

3.9

725 Sunland Park Dr, #225, 79912 El Paso, TX, US


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Rated 5 out of 5 stars

What made this sucha memorable experience is Gracie( manager). She was sweet, informative, so helpful on explaining the different kinds of optical options..being honest on how the frames look on... See more

Company replied

Rated 2 out of 5 stars

The staff who conducted the eye exam were very kind and helpful. However, the staff member responsible for processing payments and assisting with selecting my glasses appeared to be rushed and bothere... See more

Company replied

Rated 5 out of 5 stars

Mariah was so great polite and explained each and every step of my appt.. Great communication skills customer service! And not only her but all the other staff as well!

Company replied

Rated 5 out of 5 stars

I forgot her name, but she’s a Manager of the location I always go too on Sunland Park. She really worked with me on my new pairs of what I needed (one pair of my prescription and the pair transition... See more


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 725 Sunland Park Dr, #225, 79912, El Paso, TX, United States

  • (915) 277-0058
Promotion box for Stanton Optical - El Paso (Sunland)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

3.9

Great

TrustScore 4 out of 5

64 reviews

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3.9

All reviews

(64)

14,017 reviews in the last 12 months

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Rated 1 out of 5 stars

This place hasn't changed at all, still the worst place ever, even on prices. 😡

It's been years I've been here again.This time was also terrible, really bad attitude,let you waiting for more than 2 hours, don't communicate with customers, always with their bad faces, etc....i can keep on going.

April 5, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hello Angelica. We’re very sorry to hear about your experience and the long wait time, we sincerely apologize that your visit did not meet expectations, especially after giving us another try. We strive to offer a wide variety of frames and services at competitive prices and are always looking for ways to improve and better serve our community, and we'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 4 out of 5 stars

Probably won't go back.

When I walked in it took a while for some to ask me why I was there. Then I was told the computers were down. After my eye exam was told that the machines for making glasses were down waited 2 weeks for my glasses. When I picked them up and tried them on I told lady they bothered my eyes. She said give it a week. I couldn't take it so I don't use them. I went to another place to get a new prescription.

March 17, 2026
Rated 5 out of 5 stars

Awesome Staff

The staff as always being attentive and accommodating. We went in to pick up an order, they were busy but pulled an extra person to help the patrons picking up orders. Good customer service isnt common and is always a pleasant surprise.

March 11, 2026
Rated 1 out of 5 stars

Very poor service

Very poor service

March 27, 2026
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Reply from Stanton Optical - El Paso (Sunland)

Hello, we apologize for your experience, and we'd like the opportunity to learn more. Please feel free to contact us at 877-518-5788 so we can gather more details and work toward a resolution.

Rated 2 out of 5 stars

Bait & Switch/False Advertising

I came in because of advertised special of BOGO & Free Eye Exam and because the website stated that it took my insurance. First, I was told they did not take my insurance, which I questioned because it was listed on the website. After hesitation, the lady went to go talk to someone else and came back to say, yes, they will use my insurance. Next, I was guided to the frames to "choose" my preferences. No guidance saying that "these cost more, these are the ones for the BOGO offer..." Just told to pick the ones that I liked, so I did. After the person entering the glasses and prescription information into the computer, she told me the price, which was for the cost of eye exam, both frames and the lenses. I asked about the BOGO & Free Eye Exam deal and was told that is only for people without insurance! Excuse me? What? I really needed replacement glasses, so I opted for the least expensive of the frames, and with my insurance, still paid over $500! Ouch! For a person on a budget, this hurt. It was like a bait and switch - not cool. Fast forward to my frames being ready for pick-up. I was handed my glasses, I assumed they would have been fitted properly, but they were not. Will I go back to Stanton? No. Would I recommend Stanton? No. Not impressed and my glasses keep sliding down my nose...

March 23, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hello. We’re sorry to hear about your experience and the concerns you described regarding the promotion, insurance information, frame selection process, and that your glasses were not properly adjusted at pickup. Our BOGO deal is one of our bestselling promotions, keep in mind that depending on your prescription, product selection and additional add-ons the package can vary. Please note that most of our special offers cannot be combined with insurance or other discounts. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

had an excellent experience at Stanton…

had an excellent experience at Stanton Optical. From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. They took the time to guide me through every step of the process, making sure I understood my options and felt comfortable with my choices.

The team was very knowledgeable and patient, answering all of my questions without rushing me. The entire process—from the eye exam to selecting frames—was smooth and efficient. I truly appreciated how friendly and attentive everyone was throughout my visit.

Overall, I received outstanding service and left feeling confident in my purchase. I highly recommend Stanton Optical to anyone looking for quality eye care and exceptional customer service. A well-deserved 5-star experien

March 23, 2026
Rated 5 out of 5 stars

experience was not positive

experience was not positive, the sale we received was mediocre at best but then became worse when the products bought were useless. I gave benefit of the doubt so i returned to correct the issue, had to pay extra if I wanted to use my glasses, how about a refund, there was no previous purchase explanation that the product was not going to be used. but that's the explanation that I am getting.

March 1, 2026
Rated 1 out of 5 stars

Eye exam was a waste of time

Eye exam was a waste of time. No Doctor on-site. Electronic eye examination wasn't accurate with my prescription. I had to go to another doctor and spend $80.00 to get a proper examination.

Got one pair of glasses after two weeks. Then, after ordering my new prescription three times, I finally got my second pair after almost 4 week later. Ishould have gone to Eyemart instead.

December 19, 2025
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Reply from Stanton Optical - El Paso (Sunland)

Hello Sergio. We’re sorry to hear about your experience and the concerns you had with the exam and the timing of receiving your glasses. Please know all prescriptions are reviewed and signed by a licensed doctor. We are always looking for ways to improve and better serve our community, and we hope to have the opportunity to better serve you in the future. We appreciate your feedback.

Rated 4 out of 5 stars

Nice

Everyone was friendly and helped answer questions I had. The only thing is the waiting times are ridiculous.

February 14, 2026
Rated 2 out of 5 stars

for the second time my glasses were not…

for the second time my glasses were not ready

March 11, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hi Juan, we’re really sorry to hear that your glasses weren’t ready for the second time. Please reach out to our support center at 877-518-5788 so we can help resolve this for you as soon as possible.

Rated 3 out of 5 stars

Decent Optician

I liked the help I received and the quality of their lenses. They could improve their prices and offer a wider selection of frame frames.

March 9, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hello Gabriel, we’re glad to hear that you were happy with the help you received and the quality of the lenses. We also appreciate your suggestions regarding pricing. We strive to offer a wide variety of frames at competitive prices, and we hope to have the opportunity to serve you even better in the future. Thank you for your feedback!

Rated 5 out of 5 stars

The service was amazing

The service was amazing, they all made my child feel comfortable. This was her first time getting contacts and they assisted her and explained everything in detail. Very pleased with the service.

February 28, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hello Daniella! We’re so glad our team helped your child feel comfortable during her first contact lens experience and took the time to explain everything clearly. We truly appreciate your kind words!

Rated 5 out of 5 stars

Great

Great customer service and my glasses are great.

February 20, 2026
Stanton Optical - El Paso (Sunland) logo

Reply from Stanton Optical - El Paso (Sunland)

Hello Bianca, Thank you for your feedback! We’re glad you’re enjoying your glasses and had a great experience with our team.

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