What made this sucha memorable experience is Gracie( manager). She was sweet, informative, so helpful on explaining the different kinds of optical options..being honest on how the frames look on... See more
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What made this sucha memorable experience is Gracie( manager). She was sweet, informative, so helpful on explaining the different kinds of optical options..being honest on how the frames look on... See more
Company replied
The staff who conducted the eye exam were very kind and helpful. However, the staff member responsible for processing payments and assisting with selecting my glasses appeared to be rushed and bothere... See more
Company replied
Mariah was so great polite and explained each and every step of my appt.. Great communication skills customer service! And not only her but all the other staff as well!
Company replied
I forgot her name, but she’s a Manager of the location I always go too on Sunland Park. She really worked with me on my new pairs of what I needed (one pair of my prescription and the pair transition... See more
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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725 Sunland Park Dr, #225, 79912, El Paso, TX, United States

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It's been years I've been here again.This time was also terrible, really bad attitude,let you waiting for more than 2 hours, don't communicate with customers, always with their bad faces, etc....i can keep on going.

Reply from Stanton Optical - El Paso (Sunland)
When I walked in it took a while for some to ask me why I was there. Then I was told the computers were down. After my eye exam was told that the machines for making glasses were down waited 2 weeks for my glasses. When I picked them up and tried them on I told lady they bothered my eyes. She said give it a week. I couldn't take it so I don't use them. I went to another place to get a new prescription.
The eye exam was done smoothly and the customer service is great!
The staff as always being attentive and accommodating. We went in to pick up an order, they were busy but pulled an extra person to help the patrons picking up orders. Good customer service isnt common and is always a pleasant surprise.
I came in because of advertised special of BOGO & Free Eye Exam and because the website stated that it took my insurance. First, I was told they did not take my insurance, which I questioned because it was listed on the website. After hesitation, the lady went to go talk to someone else and came back to say, yes, they will use my insurance. Next, I was guided to the frames to "choose" my preferences. No guidance saying that "these cost more, these are the ones for the BOGO offer..." Just told to pick the ones that I liked, so I did. After the person entering the glasses and prescription information into the computer, she told me the price, which was for the cost of eye exam, both frames and the lenses. I asked about the BOGO & Free Eye Exam deal and was told that is only for people without insurance! Excuse me? What? I really needed replacement glasses, so I opted for the least expensive of the frames, and with my insurance, still paid over $500! Ouch! For a person on a budget, this hurt. It was like a bait and switch - not cool. Fast forward to my frames being ready for pick-up. I was handed my glasses, I assumed they would have been fitted properly, but they were not. Will I go back to Stanton? No. Would I recommend Stanton? No. Not impressed and my glasses keep sliding down my nose...

Reply from Stanton Optical - El Paso (Sunland)
had an excellent experience at Stanton Optical. From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. They took the time to guide me through every step of the process, making sure I understood my options and felt comfortable with my choices.
The team was very knowledgeable and patient, answering all of my questions without rushing me. The entire process—from the eye exam to selecting frames—was smooth and efficient. I truly appreciated how friendly and attentive everyone was throughout my visit.
Overall, I received outstanding service and left feeling confident in my purchase. I highly recommend Stanton Optical to anyone looking for quality eye care and exceptional customer service. A well-deserved 5-star experien
experience was not positive, the sale we received was mediocre at best but then became worse when the products bought were useless. I gave benefit of the doubt so i returned to correct the issue, had to pay extra if I wanted to use my glasses, how about a refund, there was no previous purchase explanation that the product was not going to be used. but that's the explanation that I am getting.
Eye exam was a waste of time. No Doctor on-site. Electronic eye examination wasn't accurate with my prescription. I had to go to another doctor and spend $80.00 to get a proper examination.
Got one pair of glasses after two weeks. Then, after ordering my new prescription three times, I finally got my second pair after almost 4 week later. Ishould have gone to Eyemart instead.

Reply from Stanton Optical - El Paso (Sunland)
Everyone was friendly and helped answer questions I had. The only thing is the waiting times are ridiculous.
The wait was very short. The staff were very friendly, knowledgeable and supportive. Exam was quick and thorough. Ordered glasses and about a week later they arrived. Quick and easy.

Reply from Stanton Optical - El Paso (Sunland)
I liked the help I received and the quality of their lenses. They could improve their prices and offer a wider selection of frame frames.

Reply from Stanton Optical - El Paso (Sunland)
The service was amazing, they all made my child feel comfortable. This was her first time getting contacts and they assisted her and explained everything in detail. Very pleased with the service.

Reply from Stanton Optical - El Paso (Sunland)
All the employees were friendly and knowledgeable.

Reply from Stanton Optical - El Paso (Sunland)

Reply from Stanton Optical - El Paso (Sunland)
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