Stanton Optical - El Paso (Zaraplex) Reviews 

117
TrustScore 4.5 out of 5

4.3

1742 N Zaragoza Rd, Suite B, 79936 El Paso, TX, US


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See what reviewers are saying

Rated 5 out of 5 stars

Over all experience was excellent. Valintina was awesome, I’m glad you went back to the personal touch. The one on one eye examinations is 100% better. I never liked the virtual exams, felt rushed and... See more

Rated 5 out of 5 stars

I highly recommend Stanton Optical ! They greeted me right away and service is fast ..They were very nice, very respectful. The staff were amazingly helpful very careful with your classes? The staf... See more

Rated 1 out of 5 stars

I spent over $500, and they weren't very clear about the offers or what I was actually looking for. On previous occasions, I could choose the color for any frame, and the cost for the prescription len... See more

Company replied

Rated 5 out of 5 stars

Best Experience ive ever had with the manager and the girl that took my exam . Cant recall her name but it was adriana or ariana but ahe was gteatest help and the manager ufffff explained everything a... See more

Company replied


Company details

  1. Optometrist
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optician

Written by the company

Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.

Affordable Eye Care for Everyone

Written by the company

Quality Vision Care That Fits Your Budget
At Stanton Optical, we believe cost should never stand between you and they eye care you need. We offer affordable eye exams, prescriptions eyeglasses, and contact lenses.
Same-Day Glasses, Made Onsite
Every Stanton Optical location features an onsite lens-finishing lab, which means single-vision lenses can be cut and fitted in as little as 30 minutes. We also offer same-day appointments, walk-ins, and buy online, pick up in-store - because getting glasses should work around your schedule, not the other way around.
Your Eye Health Is In Expert Hands
Eye exams at Stanton Optical are performed by independent, licensed optometrists and ophthalmologists who are dedicated to your eye health. From comprehensive eye exams to prescription updates, our eye care professionals use advanced diagnostic technology to ensure accurate results and personalized care for every patient.
Eye Care for the Whole Family
Stanton Optical is designed with families in mind. Our welcoming, kid-friendly locations make it easy to schedule eye exams for the whole household in a single trip. From children's frames to progressive lenses for adults, we carry options for every age and every need - all backed by the same fast, affordable service our patients know us for.
Most Major Vision Insurance Plans Accepted
Stanton Optical accepts most major vision insurance plans, including EyeMed, VSP, Medicaid, and many more. Our team will help you understand your coverage and maximize your benefits so you get the most value from plan. No insurance? No problem - we offer competitive self-pay pricing and flexible payment options to make sure quality eye care stays within reach for everyone. Visit stantonoptical.com to verify insurance plans accepted at your nearby store.

Contact info

  • 1742 N Zaragoza Rd, Suite B, 79936, El Paso, TX, United States

  • (915) 277-0062
Promotion box for Stanton Optical - El Paso (Zaraplex)

Two Pairs for $79 + Free Eye Exam

Get two same day single-vision glasses for $79 + Free Eye Exam

4.3

Excellent

TrustScore 4.5 out of 5

117 reviews

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4.3

All reviews

(117)

13,466 reviews in the last 12 months

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Rated 5 out of 5 stars

It was great

I had a good experience

March 4, 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Samantha! Thank you for your feedback! We’re glad you had a good experience and look forward to seeing you again!

Rated 1 out of 5 stars

Do there jobs right

Do there jobs right

March 4, 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Martha. We’d love to hear a bit more about your experience. Please feel free to contact us at 877-518-5788 so we can gather more details and work toward a resolution.

Rated 5 out of 5 stars

Was taken care of right away and…

Was taken care of right away and everyone was so kind !!!

March 3, 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Mariah! Thank you for your review! We’re glad you were taken care of promptly and that our team was kind. We truly appreciate you!

Rated 2 out of 5 stars

My appointment was at 1:30 I didn’t get…

My appointment was at 1:30 I didn’t get helped till 2:30. Everyone that got there after me left before me I didn’t leave till 4:30. Staff was nice but super unorganized I felt like I just kept getting pushed back for others

February 28, 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Jomar. We sincerely apologize for the long wait and the frustration it caused. Your time is valuable, and it’s not the experience we want for our patients. We'll be escalating this internally to ensure it's thoroughly reviewed. We appreciate your feedback.

Rated 1 out of 5 stars

Process is super slow

Process is super slow

February 28, 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello. We're truly sorry to hear about your experience felt slow and did not meet your expectations. We are always looking for ways to improve and better serve our community, and we hope to have the opportunity to better serve you in the future. We appreciate your feedback.

Rated 2 out of 5 stars

Staff is good. Product is not good at all

Staff is great. The product ia what I'm dissatisfied with. I can't see right and I'm gonna take them back. It's the 3rd time that they make my glasses and they're not right.

February 28, 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Ivan, we truly appreciate you recognizing the staff — that means a lot to us. We’re very sorry to hear that your prescription isn't working as expected, even after multiple remakes. Thank you for bringing this to our attention. We’ve escalated your situation for further review so we can address your concerns. We appreciate your feedback.

Rated 5 out of 5 stars

Pretty good customer support

Very friendly bunch of people

February 25, 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Fernando, Thank you for your feedback! We’re glad you found our team friendly and welcoming. We truly appreciate your support and look forward to seeing you again!

Rated 5 out of 5 stars

Great customer service and very helpful

Great customer service and very helpful

February 21, 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Ralph! We’re glad our team could provide helpful and great service. We appreciate your feedback!

Rated 5 out of 5 stars

Extremely helpful the manager, Janie

Extremely helpful the manager n Janie!

February 20, 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Roxanne! Thank you for your feedback! We’re glad the manager and Janie were extremely helpful. We look forward to seeing you again!

Rated 1 out of 5 stars

What a mess

I was there for hour's. Than when I went to pick up my glasses they were the wrong perscriotion. Its been weeks and I still don’t have my glasses.

February 20, 2026
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Margaret. We’re very sorry to hear about your experience and apologize for the issues with your prescription and lenses. Please know that we are actively working on your glasses and will notify you as soon as they’re ready. Don’t hesitate to call our support center at 877-518-5788 so we can help clarify any concerns you may have.

Rated 1 out of 5 stars

Terrible wait time!

If I could give them 0 stars, I would! Even with an appointment, they took a very long time to see my daughter, and that’s the person ahead of her left, because of the long wait! Furthermore, we still had to wait even longer to be seen by an attendant to get the prescription and pay! Terrible service and terrible wait times! Anywhere else is better than this place…. Don’t bother unless you enjoy waiting and wasting your time!

December 31, 2025
Unprompted review
Stanton Optical - El Paso (Zaraplex) logo

Reply from Stanton Optical - El Paso (Zaraplex)

Hello Liza. We sincerely apologize for the long wait and the frustration it caused for you and your daughter. We hope to have the opportunity to better serve you in the future. Please don’t hesitate to call our support center at 877-518-5788 so we can help clarify any concerns you may have.

Rated 1 out of 5 stars

Staff is VERY inexperienced

Staff is VERY inexperienced. A bunch of twenty year olds who are more interested in hanging out and spreading gossip. The screws they installed on my brand new glasses are so sharp they cut my finger. The technician said that there was nothing she could do about it. And she scratched the frame. The are also very expensive. They claim to offer less expensive frames but all the had where ugly green frames and there most basic lenses are still expensive. Do not go here you’ll regret it.

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

Do not go to Stanton Optical

I went to the Stanton Optical on Sunland Park El Paso on October 5. I ordered two pairs of glasses and used insurance. 7 weeks and 4 trips and 3 remakes later. I took the glasses back for a refund. My lense allowance was restored but not the frame allowance. I called my insurance and it is being held up on Stantons end. So again I am waiting for glasses for another 10 days. I DONT RECOMMEND STANTON OPTICAL FOR ANYTHING.

October 5, 2024
Unprompted review
Rated 1 out of 5 stars

FALSE TV COMERCIAL ADVERTISEMENT

Went to the Stanton Optical at the Zaraplex on Zaragoza st because of the tv promotion buy one pair of glasses then the second pair the SAME FOR FREE. WELL ITS FALSE ADVERTISEMENT. I did not get a second pair at all and was CHEATED. So when i called because i realized that i did nit get a second pair and it was the reason i went there. I DO NOT RECOMMEND THIS CHEATING FALSE COMERCIAL COMPANY.

November 16, 2024
Unprompted review
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