Great place for eyecare. Used to go "down the street" to another eyecare, they were super expensive, even after insurance. Stanton is honest and up front, great eye care specialists and an enormous... See more
Company replied
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Great place for eyecare. Used to go "down the street" to another eyecare, they were super expensive, even after insurance. Stanton is honest and up front, great eye care specialists and an enormous... See more
Company replied
No matter which Stanton Optical I go in, it feels like it's being run by teenagers. I'm sorry, but there is no sense of ownership. Staff are not very inspired or creative about solutions. It's like... See more
Company replied
Staff seemed knowledgeable and were very personable and professional. Didn't have my prescription in house so had to be ordered but came in much faster than I expected. Great job overall.
Company replied
Every staff member went above and beyond seeing to my comfort, care and needs. I wish more health/medical establishments would be inclined to do likewise!
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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4501 Chapman Hwy, 37920, Knoxville, TN, United States

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William was a great help. Walked me through it step by step. It was a great experience. Got an eye exam and 2 pairs of glasses. Thank you again!

Reply from Stanton Optical - Knoxville (South)
I have a great experience and I will recommend people who might have tight budget to get glasses and eye exam for prescription. I had a free eye exam and got two pairs of glasses with 79 dollars. Totally save me a lot of money

Reply from Stanton Optical - Knoxville (South)
The man performing my vision test would stop to check his phone, often in the middle of him explaining something to me. He also tried to over sell me contacts to make my bill $400. Eventually, we got it down to $200 which was still too much when I came in for a simple contact vision test.

Reply from Stanton Optical - Knoxville (South)
Customer service was excellent-
Explained everything on each test and made sure I was comfortable with the process

Reply from Stanton Optical - Knoxville (South)
Very welcoming staff, good selection of eyewear- will def use them again.

Reply from Stanton Optical - Knoxville (South)

Reply from Stanton Optical - Knoxville (South)
No matter which Stanton Optical I go in, it feels like it's being run by teenagers. I'm sorry, but there is no sense of ownership. Staff are not very inspired or creative about solutions. It's like going into a Burger King, but for a $300+ meal.

Reply from Stanton Optical - Knoxville (South)
All members of staff were very friendly, helpful, and patient. They went above and beyond to ensure I got exactly what I wanted.

Reply from Stanton Optical - Knoxville (South)
Stanton is Reasonable and Staff is very friendly.
Glasses could be more cheaper, but we can expect that everything is HIGH these days.

Reply from Stanton Optical - Knoxville (South)
Amazing service. Kind, friendly, informative personnel. Excellent turn around time on my glasses and they are great! Store is very clash and well laid out.

Reply from Stanton Optical - Knoxville (South)

Reply from Stanton Optical - Knoxville (South)
My experience was great because of the staff- particularly Jeff who made sure both my frames fit me properly and did his best to make sure my thick lenses looked nice in the frames I selected. He did an excellent job, and everyone else I came into contact with at the store (which was pretty much everyone; they were very attentive and helpful) was amazing as well!!

Reply from Stanton Optical - Knoxville (South)
I just dropped by Stanton on Chapman Hwy in Knoxville to look at frames for my new prescription since I was driving by, but didn’t expect to purchase anything there. With the excellent help of Jeffrey the sales manager, I chose two frames, which ended up costing less than the one pair I had bought previously elsewhere and that broke in just a year and a half. I’m very pleased with my new glasses, and Jeffrey made sure to measure carefully and set up my bifocal prescription so I can see much better than I could with my old glasses. He even convinced me to order a red frame, and I’ve already received several compliments on them! He was so well informed and helpful. I really appreciate Jeffrey and the rest of the staff. The next time I need glasses or contacts, I’ll check with him first! Thanks!

Reply from Stanton Optical - Knoxville (South)
Stanton Optical was wonderful.They care for there patients. They are very fast getting you in and out. They explained everything they was doing and they are quick getting the glasses back to you . I will tell my friends and family to go there .. Thank you guys very much...

Reply from Stanton Optical - Knoxville (South)
The customer service was outstanding. Jeffery, once again was thorough and professional.

Reply from Stanton Optical - Knoxville (South)
Everybody there greeted us as we came in the door took their time to explain everything and it went really fast they were the most friendliest people I've ever met in a business. it was just amazing. Got us in and out very quickly.. I would highly recommend this eye office .. thanks again for being so patient and explaining everything and so friendly. it was also very clean good job to the team.. the office was on Chapman highway in Sevierville Tennessee

Reply from Stanton Optical - Knoxville (South)
All around wonderful experience from exam to product receipt!

Reply from Stanton Optical - Knoxville (South)
They worked with me to get it right. Clean and friendly. And who doesn't love a 2nd pair free.

Reply from Stanton Optical - Knoxville (South)

Reply from Stanton Optical - Knoxville (South)
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